The Tsubaki Tower
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about The Tsubaki Tower
The Tsubaki Tower
Set in Tumon, 500 metres from Tumon Beach, The Tsubaki Tower offers accommodation with an outdoor swimming pool, free private parking, a garden and a private beach area. This 5-star hotel offers room service, a 24-hour front desk and free WiFi.
Reviews from 
Couple
Comment: 16 Aug 2026
Stayed in: Aug 2026
Very good.
We visited the cleanest and latest hotel in Guam and felt good. Next time I come back to Guam, I want to visit again.
Hotel response
Comment: 23 Aug 2026
Håfa Adai!
저희 더 츠바키 타워를 방문해 주시고 남겨주신 소중한 후기에 감사드립니다. 시설, 액티비티 그리고 서비스를 통해 즐거운 시간을 제공해 드릴 수 있었던 점 기쁘게 생각하며 앞으로도 다방면에서 고객님께 만족을 드릴 수 있도록 노력하겠습니다. 다시 한 번 저희 더 츠바키 타워를 찾아주셔서 감사드리며 다시 뵙기를 소망합니다.
저희 더 츠바키 타워를 방문해 주시고 남겨주신 소중한 후기에 감사드립니다. 시설, 액티비티 그리고 서비스를 통해 즐거운 시간을 제공해 드릴 수 있었던 점 기쁘게 생각하며 앞으로도 다방면에서 고객님께 만족을 드릴 수 있도록 노력하겠습니다. 다시 한 번 저희 더 츠바키 타워를 찾아주셔서 감사드리며 다시 뵙기를 소망합니다.
Couple
Comment: 15 Aug 2026
Stayed in: Aug 2026
Tsubaki too.
Second visit to Tsubaki Tower
It does not disappoint expectations.
Next time, I'll come three with my daughter.
Have a breakfast dinner experience.
The Infinity Pool is the best!
It does not disappoint expectations.
Next time, I'll come three with my daughter.
Have a breakfast dinner experience.
The Infinity Pool is the best!
Hotel response
Comment: 23 Aug 2026
Håfa Adai!
저희 더 츠바키 타워를 방문해 주시고 남겨주신 소중한 후기에 감사드립니다. 시설, 액티비티 그리고 서비스를 통해 즐거운 시간을 제공해 드릴 수 있었던 점 기쁘게 생각하며 앞으로도 다방면에서 고객님께 만족을 드릴 수 있도록 노력하겠습니다. 다시 한 번 저희 더 츠바키 타워를 찾아주셔서 감사드리며 다시 뵙기를 소망합니다.
저희 더 츠바키 타워를 방문해 주시고 남겨주신 소중한 후기에 감사드립니다. 시설, 액티비티 그리고 서비스를 통해 즐거운 시간을 제공해 드릴 수 있었던 점 기쁘게 생각하며 앞으로도 다방면에서 고객님께 만족을 드릴 수 있도록 노력하겠습니다. 다시 한 번 저희 더 츠바키 타워를 찾아주셔서 감사드리며 다시 뵙기를 소망합니다.
Couple
Comment: 31 Jan 2026
Stayed in: Jan 2026
Mostly good. Just NOT close to a FIVE star resort….
Flew here from Tokyo where we just stayed at a club level suite at the Ritz-Carlton. We had a 1200 sf Camellia Suite with club access here, so our expectations were high since they advertise as a 5-star resort.
First off, the property and the rooms were first class. It’s a newer property and definitely 5-star facility. The staff were extremely friendly and though at times, it was easy to see they lacked experience and training in certain areas, their great attitudes and politeness made up for it.
The shortcomings were all in what seemed to be the management cutting corners to save money or staff hours.
First off, they advertise Full Service breakfast right on their website in the club lounge. We were disappointed to find it pretty much dead for breakfast with only coffee and some limited pastries.
Current staff told us this was due to staffing issues.
We did have access to the complimentary breakfast buffet on the main level, but it was lacking in many 5-star areas.
Orange juice is a key breakfast item and it was so bad that I had to bring my own juice to breakfast in the morning. It was Sunkist with water and SUGAR being the main ingredients.
They had a fresh bread “display only” but the real bread choices were limited and pretty much what you’d find at a grocery store. No fresh bagels.
Fitness center needs attention. Should be 24/7. Needs more treadmills and a weight bench. Needs bottled water and towels.
Speaking of bottled water, they were kind enough to bring some to our room upon request but didn’t even have any in the club lounge.
I stopped by the front desk to ask for the GMs email or speak to someone and all I got was a business card for the “Front Office Night Manager”.
When you check in at the Ritz-Carlton, you get the GMs biz card and phone number. And you’ll probably meet him during your stay as we did.
All this property really needs is to hire some competent management from a real 5-star property to train staff and bring all the little things up to 5-star level.
The current top management is NOT doing that.
First off, the property and the rooms were first class. It’s a newer property and definitely 5-star facility. The staff were extremely friendly and though at times, it was easy to see they lacked experience and training in certain areas, their great attitudes and politeness made up for it.
The shortcomings were all in what seemed to be the management cutting corners to save money or staff hours.
First off, they advertise Full Service breakfast right on their website in the club lounge. We were disappointed to find it pretty much dead for breakfast with only coffee and some limited pastries.
Current staff told us this was due to staffing issues.
We did have access to the complimentary breakfast buffet on the main level, but it was lacking in many 5-star areas.
Orange juice is a key breakfast item and it was so bad that I had to bring my own juice to breakfast in the morning. It was Sunkist with water and SUGAR being the main ingredients.
They had a fresh bread “display only” but the real bread choices were limited and pretty much what you’d find at a grocery store. No fresh bagels.
Fitness center needs attention. Should be 24/7. Needs more treadmills and a weight bench. Needs bottled water and towels.
Speaking of bottled water, they were kind enough to bring some to our room upon request but didn’t even have any in the club lounge.
I stopped by the front desk to ask for the GMs email or speak to someone and all I got was a business card for the “Front Office Night Manager”.
When you check in at the Ritz-Carlton, you get the GMs biz card and phone number. And you’ll probably meet him during your stay as we did.
All this property really needs is to hire some competent management from a real 5-star property to train staff and bring all the little things up to 5-star level.
The current top management is NOT doing that.
Hotel response
Comment: 1 Feb 2026
Hafa Adai!
Thank you for staying at The Tsubaki Tower! We sincerely apologize for the inconvenience and disappointment caused by some of the deficiencies and inadequacies you mentioned. We will do our best to provide you with even better service to satisfy your needs. It is the mission of all of us to provide a comfortable resort lifestyle, and we regret that we could not meet your expectations in this way. We will take your feedback into consideration as we strive to improve our services even further. We will make every effort to strengthen our facility maintenance management and improve our services in the future, so please accept our sincere apologies. We hope to be able to welcome you with our original service at The Tsubaki Tower next time you come to Guam.
Thank you very much for your valuable comments and suggestions.
Warm Regards,
The Tsubaki Tower Team
Thank you for staying at The Tsubaki Tower! We sincerely apologize for the inconvenience and disappointment caused by some of the deficiencies and inadequacies you mentioned. We will do our best to provide you with even better service to satisfy your needs. It is the mission of all of us to provide a comfortable resort lifestyle, and we regret that we could not meet your expectations in this way. We will take your feedback into consideration as we strive to improve our services even further. We will make every effort to strengthen our facility maintenance management and improve our services in the future, so please accept our sincere apologies. We hope to be able to welcome you with our original service at The Tsubaki Tower next time you come to Guam.
Thank you very much for your valuable comments and suggestions.
Warm Regards,
The Tsubaki Tower Team
Couple
Comment: 16 Aug 2026
Stayed in: Aug 2026
Best hotel in Guam
Best choice for a babymoon!
Perfect room condition and nice service. Very clean and brand new.
Perfect room condition and nice service. Very clean and brand new.
Hotel response
Comment: 23 Aug 2026
Håfa Adai,
Thank you for staying with us and taking the time to share your wonderful feedback. We are delighted to know that you enjoyed the cleanliness and condition of your room, as well as the service provided by our team.
It was our pleasure to be part of your special babymoon, and we truly appreciate you choosing The Tsubaki Tower for such a memorable occasion.
We look forward to welcoming you and your family back again in the future!
Warm Regards,
The Tsubaki Tower Team
Thank you for staying with us and taking the time to share your wonderful feedback. We are delighted to know that you enjoyed the cleanliness and condition of your room, as well as the service provided by our team.
It was our pleasure to be part of your special babymoon, and we truly appreciate you choosing The Tsubaki Tower for such a memorable occasion.
We look forward to welcoming you and your family back again in the future!
Warm Regards,
The Tsubaki Tower Team
Anonymous traveller
Comment: 24 Jun 2026
Stayed in: Jun 2026
The hotel is beautiful and the rooms are clean. The staff is friendly and goes out of their way to accommodate you. I did not have the opportunity to use their pool, but it looked beautiful.
Excellent location
241 Gun Beach Road, Tamuning, 96913, Guam|3.02 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Please contact the hotel for details about adding extra beds.
The Tsubaki Tower: FAQs
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