Los Amigos Hostel
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Fast facts
Check in from: | 13:00 |
|---|---|
Check out before: | 10:00 |
Amenities
Wi-Fi
Air conditioning
Spa
Front desk 24 hour
Restaurant
Non-smoking
More about Los Amigos Hostel
Los Amigos Hostel
Located in Flores, Los Amigos Hostel features a garden, bar and free WiFi. Featuring a concierge service, this property also provides guests with a sun terrace.
Reviews from 
Couple
Comment: 26 May 2026
Stayed in: May 2026
Quick Flores Trip⭐️⭐️⭐️⭐️⭐️
I loved this place! I stayed in the AC King Room, and it felt beyond luxury after being in Guatemala for a couple weeks. Having the restaurant downstairs is such an added bonus! Overall amazing experience… I cannot recommend enough!
Hotel response
Comment: 5 Jun 2026
Thank you so much for your wonderful review! We're delighted to hear that you loved your stay and enjoyed the AC King Room. It's especially rewarding to know that you found it comfortable and luxurious. We're also glad you appreciated the convenience of having the restaurant downstairs. Thank you for your kind recommendation—we truly appreciate it and hope to welcome you back to Flores again soon!
Couple
Comment: 16 May 2026
Stayed in: May 2026
Bait-and-switch WARNING
This hostel is not honest. They tell you one price then months later they tell you a much higher price.
I initially booked in early January and received a confirmation showing the rate I was to pay. 4 weeks later, on January 31, our trip dates were changed and I made a new booking for the same room at the same rate. A few hours later, I realized I erred with the new dates (off by one day) and tried to change it online but there was no link to make a change, so I made a new booking - same room, same rate - and cancelled the previous one.
Fast forward to March 30 - I hadn't received an email to confirm the new booking, so I emailed the hostel requesting a confirmation; I included a screen shot of the booking that showed the booking number, type of room, and day-by-day price with total as I always do that in case things go funny. A person at the hostel replied and said the booking is correct. Did not get a follow up email of the actual confirmation as requested.
On May 3, the hostel sent both an email and a WhatsApp message saying they had made an error and that my rate should have been Q600 per night (instead of the Q229 that I booked at each of the three times and confirmed by the staffer). They at first claimed that they don't see any documentation of me asking for confirmation and I provided them with the screenshot showing the email and who from their hostel had replied. They then attempted to throw the staffer under the bus and said that person was wrong with the information, though the original bookings were more than 2 months earlier.
After I pointed all of this out along with additional screenshots, the hostel came back with an offer at a rate that was at Q450. I accepted with my caveats and requested they send a new confirmation showing this rate. They replied that a new confirmation would be sent. Today, two weeks later, still no confirmation or follow up from the hostel. I rebooked at another accommodation on the island and sent a note to the hostel requesting cancellation.
So... did they delay sending the confirmation hoping that I would cancel and they could go ahead and have someone else book at full rate?
For anyone doubting this review, I've got receipts and proof of each interaction/booking with the hostel. One incident is excusable; four separate situations all with the same room/rate then months later claiming it's wrong, that's really fishy.
I initially booked in early January and received a confirmation showing the rate I was to pay. 4 weeks later, on January 31, our trip dates were changed and I made a new booking for the same room at the same rate. A few hours later, I realized I erred with the new dates (off by one day) and tried to change it online but there was no link to make a change, so I made a new booking - same room, same rate - and cancelled the previous one.
Fast forward to March 30 - I hadn't received an email to confirm the new booking, so I emailed the hostel requesting a confirmation; I included a screen shot of the booking that showed the booking number, type of room, and day-by-day price with total as I always do that in case things go funny. A person at the hostel replied and said the booking is correct. Did not get a follow up email of the actual confirmation as requested.
On May 3, the hostel sent both an email and a WhatsApp message saying they had made an error and that my rate should have been Q600 per night (instead of the Q229 that I booked at each of the three times and confirmed by the staffer). They at first claimed that they don't see any documentation of me asking for confirmation and I provided them with the screenshot showing the email and who from their hostel had replied. They then attempted to throw the staffer under the bus and said that person was wrong with the information, though the original bookings were more than 2 months earlier.
After I pointed all of this out along with additional screenshots, the hostel came back with an offer at a rate that was at Q450. I accepted with my caveats and requested they send a new confirmation showing this rate. They replied that a new confirmation would be sent. Today, two weeks later, still no confirmation or follow up from the hostel. I rebooked at another accommodation on the island and sent a note to the hostel requesting cancellation.
So... did they delay sending the confirmation hoping that I would cancel and they could go ahead and have someone else book at full rate?
For anyone doubting this review, I've got receipts and proof of each interaction/booking with the hostel. One incident is excusable; four separate situations all with the same room/rate then months later claiming it's wrong, that's really fishy.
Hotel response
Comment: 25 May 2026
Dear pb630,
Thank you for taking the time to share your experience. We sincerely regret the confusion and frustration caused by the pricing error related to your reservation.
As soon as we identified the issue with the incorrect rates, we contacted you prior to your arrival to explain the situation and try to find an alternative solution. Unfortunately, despite our communication attempts and follow-up conversations, we understand that the experience understandably affected your confidence in the booking process.
We would also like to clarify that you never stayed at the hostel, so sadly you did not have the opportunity to experience our facilities, atmosphere, and service firsthand.
We truly apologize once again for what happened and for the inconvenience caused throughout this process. This situation does not reflect the level of service we aim to provide to our guests, and we are already reviewing our internal procedures to avoid similar situations in the future.
We sincerely wish you all the best in your travels and thank you again for your feedback.
Thank you for taking the time to share your experience. We sincerely regret the confusion and frustration caused by the pricing error related to your reservation.
As soon as we identified the issue with the incorrect rates, we contacted you prior to your arrival to explain the situation and try to find an alternative solution. Unfortunately, despite our communication attempts and follow-up conversations, we understand that the experience understandably affected your confidence in the booking process.
We would also like to clarify that you never stayed at the hostel, so sadly you did not have the opportunity to experience our facilities, atmosphere, and service firsthand.
We truly apologize once again for what happened and for the inconvenience caused throughout this process. This situation does not reflect the level of service we aim to provide to our guests, and we are already reviewing our internal procedures to avoid similar situations in the future.
We sincerely wish you all the best in your travels and thank you again for your feedback.
Group traveller
Comment: 13 May 2026
Stayed in: May 2026
Pavlo❤️
I loved my experience! Workers were really nice, special appreciation for Pavlo
The maracuya mohito is one of the best drink i’ve ever had. Also prettiest hostel i’ve ever been too.
- Marion
May 2026
The maracuya mohito is one of the best drink i’ve ever had. Also prettiest hostel i’ve ever been too.
- Marion
May 2026
Hotel response
Comment: 16 May 2026
Thank you so much, Marion ❤️ We’re very happy you enjoyed your experience with us! Pavlo will be especially happy to read your kind words And we’re glad the maracuya mojito became one of your favorites. Hope to welcome you back again soon!
Group traveller
Comment: 13 May 2026
Stayed in: May 2026
Maracuya mojito
The staff is super kind and professional. They make an effort to speak English, and we do not understand Spanish. Pleasant atmosphere and good times guaranteed.
Try the maracuya mojito!
Try the maracuya mojito!
Hotel response
Comment: 16 May 2026
Merci beaucoup pour votre visite et pour vos gentils mots ! Nous sommes ravis que vous ayez apprécié l’ambiance et le service. Au plaisir de vous revoir bientôt pour un autre Maracuya Mojito !
Group traveller
Comment: 30 Apr 2026
Stayed in: Apr 2026
Dismal customer service
Bad experience with the person in charge of the Tours who is the same who coordinates the Wellness services of the hostel.
The unsympathetic boy, without a single smile. We purchased 4 Sauna services that we saw on the web but did not use aromatic herbs. When asked, he said only "Ahhh the page is out of date." The place smells dirty and I do not recommend to relax.
On the other hand the manager with a less helpful and pleasant attitude.
Restaurant if I must say it's another world. 10/10.
The unsympathetic boy, without a single smile. We purchased 4 Sauna services that we saw on the web but did not use aromatic herbs. When asked, he said only "Ahhh the page is out of date." The place smells dirty and I do not recommend to relax.
On the other hand the manager with a less helpful and pleasant attitude.
Restaurant if I must say it's another world. 10/10.
Hotel response
Comment: 6 May 2026
Hi Martin,
Thank you for sharing your feedback. We’re sorry to hear that your experience in the wellness area did not meet your expectations. We will review both our team’s service and the information published to avoid any confusion.
We also appreciate your kind words about the restaurant—we’re glad you enjoyed that part of your visit.
Thank you for sharing your feedback. We’re sorry to hear that your experience in the wellness area did not meet your expectations. We will review both our team’s service and the information published to avoid any confusion.
We also appreciate your kind words about the restaurant—we’re glad you enjoyed that part of your visit.
Excellent location
Calle Central Casa 15, Santa Elena, 17001, Guatemala|1.72 km from city centre
Check in and check out
Check in from:
13:00
Check out before:
10:00
Good to know
Please contact the hotel for details about adding extra beds.
Los Amigos Hostel: FAQs
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