Hotel Golden Continental
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Fast facts
Check in from: | 13:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Non-smoking
Television
More about Hotel Golden Continental
Hotel Golden Continental
Hotel Golden Continental is located in Deoghar. This 4-star hotel offers room service. Free WiFi is available and private parking can be arranged at an extra charge. Deoghar Airport is 7 km away.
Reviews from 
Family traveller
Comment: 6 Jul 2026
Stayed in: Jul 2026
Great experience awesome hotel ,must stay if you happen to visit
Location is great, its an affordable luxury. Exceptionally neat and clean property. Staff is quite transparent, helpful. Hotel provide food in the eco friendly cutlery. Location is awesome very close to temple and city market. I trully recommend this property
Family traveller
Comment: 9 Apr 2026
Stayed in: Apr 2026
⭐ Avoid this hotel – shady management, booking denial & complete harassment
This has been one of the worst and most disturbing hotel experiences for me and my family, including my elderly parents. I strongly urge travelers to read this before booking.
We booked this property via Cleartrip (Trip ID: 260404386932). Before booking, I called the hotel and spoke with a person named Pranav, who claimed to be the GM. He confidently asked me to go ahead with the booking.
However, immediately after booking:
- The hotel refused to accept the booking, citing a “pricing issue”
- Pranav personally called me later and again the next morning asking me to fight with Cleartrip, saying they give “random discounts”
- He clearly stated they would not honor the booking
This is where things started becoming extremely suspicious:
- The same person changed his name while speaking to us and again while speaking to Cleartrip support
- When Cleartrip support tried to validate the booking on a conference call, he refused to join the call or provide any written confirmation from the hotel side
- Despite Cleartrip claiming the booking was confirmed, the hotel continued denying it, leaving us stuck in between
After multiple escalations and strong follow-ups, the booking was suddenly “confirmed” — but the ordeal did not end.
When we reached the hotel:
- We were given a room where the AC was not working
- The room was poorly maintained with untidy red/green bedsheets that looked unhygienic
When we raised the issue:
- Pranav himself came to check, dressed in a dirty lower and t-shirt, which is highly unprofessional for someone claiming to be a GM
- We were told “this is the only room, take it or leave it”
- We were made to wait at the reception for over 30 minutes with no resolution
At this point, we again contacted Cleartrip support from the reception:
- The executive tried to speak with the hotel
- I handed over the phone and even put the call on speaker
- Pranav refused to speak to the Cleartrip executive again, right in front of us
So clearly, this was not a one-time issue — there was a pattern of avoiding any formal confirmation or accountability, both before arrival and at the property.
Even more concerning:
- While refusing to speak to Cleartrip, he was simultaneously talking to his area manager in a very questionable and non-transparent manner
- The conversation felt shady, and instead of resolving the issue, he was trying to shift blame onto us and portray us as problematic guests
The hotel itself appears poorly managed and unreliable:
- Only two staff members (Pankaj and Pandey), who also appeared unprofessional
- Overall, it felt like a one-man show with no proper system or accountability
Eventually:
We were asked to leave the hotel
After spending 1.5 hours at the property and several hours before that coordinating, we had no option but to walk out and demand a refund
Major red flags:
- Confirmed bookings being denied after full payment
- Staff changing names and avoiding accountability
- Refusal to coordinate with booking platforms
- Repeated avoidance of calls and written confirmation
- Unprofessional, rude, and aggressive behavior
- Poor hygiene and room quality
Overall shady and unreliable operations
- This was not just poor service — it felt like complete harassment and mismanagement.
I strongly recommend travelers, especially families, to stay away from this property. The risk, stress, and uncertainty are simply not worth it.
We booked this property via Cleartrip (Trip ID: 260404386932). Before booking, I called the hotel and spoke with a person named Pranav, who claimed to be the GM. He confidently asked me to go ahead with the booking.
However, immediately after booking:
- The hotel refused to accept the booking, citing a “pricing issue”
- Pranav personally called me later and again the next morning asking me to fight with Cleartrip, saying they give “random discounts”
- He clearly stated they would not honor the booking
This is where things started becoming extremely suspicious:
- The same person changed his name while speaking to us and again while speaking to Cleartrip support
- When Cleartrip support tried to validate the booking on a conference call, he refused to join the call or provide any written confirmation from the hotel side
- Despite Cleartrip claiming the booking was confirmed, the hotel continued denying it, leaving us stuck in between
After multiple escalations and strong follow-ups, the booking was suddenly “confirmed” — but the ordeal did not end.
When we reached the hotel:
- We were given a room where the AC was not working
- The room was poorly maintained with untidy red/green bedsheets that looked unhygienic
When we raised the issue:
- Pranav himself came to check, dressed in a dirty lower and t-shirt, which is highly unprofessional for someone claiming to be a GM
- We were told “this is the only room, take it or leave it”
- We were made to wait at the reception for over 30 minutes with no resolution
At this point, we again contacted Cleartrip support from the reception:
- The executive tried to speak with the hotel
- I handed over the phone and even put the call on speaker
- Pranav refused to speak to the Cleartrip executive again, right in front of us
So clearly, this was not a one-time issue — there was a pattern of avoiding any formal confirmation or accountability, both before arrival and at the property.
Even more concerning:
- While refusing to speak to Cleartrip, he was simultaneously talking to his area manager in a very questionable and non-transparent manner
- The conversation felt shady, and instead of resolving the issue, he was trying to shift blame onto us and portray us as problematic guests
The hotel itself appears poorly managed and unreliable:
- Only two staff members (Pankaj and Pandey), who also appeared unprofessional
- Overall, it felt like a one-man show with no proper system or accountability
Eventually:
We were asked to leave the hotel
After spending 1.5 hours at the property and several hours before that coordinating, we had no option but to walk out and demand a refund
Major red flags:
- Confirmed bookings being denied after full payment
- Staff changing names and avoiding accountability
- Refusal to coordinate with booking platforms
- Repeated avoidance of calls and written confirmation
- Unprofessional, rude, and aggressive behavior
- Poor hygiene and room quality
Overall shady and unreliable operations
- This was not just poor service — it felt like complete harassment and mismanagement.
I strongly recommend travelers, especially families, to stay away from this property. The risk, stress, and uncertainty are simply not worth it.
Hotel response
Comment: 2 Jul 2026
This is completely fake and false review. These guys came heavily drunken to property, falling over each other and started shouting and abusing staff. They created nuisance and distrubed other guest in the property. This was reported back to clear trip. Cleartrip over mail confirmed and informed us about the cancellation of their booking. Cleartrip fully refunded back their money. Similar response is in Google as well where this guest review was removed by Google .
Location
Bam Bam Baba Path, Deoghar, 814112, India|1.36 km from city centre
Check in and check out
Check in from:
13:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Breakfast available
Breakfast times
09:00 - 11:00 from Monday to Sunday
This property will not accommodate hen, stag or similar parties.
Hotel Golden Continental: FAQs
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