Casawood Resort
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Fast facts
Check in from: | 13:00 |
|---|---|
Check out before: | 11:00 |
More about Casawood Resort
Casawood Resort
Pindwara is home to Casawood Resort . The area's natural beauty can be seen at Mount Abu Polo Ground and Nakki Lake, while Brahma Kumaris Museum and Brahma Kumaris Spiritual University & Museum are cultural highlights. Along with an outdoor pool, this resort has a restaurant and free use of bicycles. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite. Housekeeping is available once per stay. Casawood Resort offers 80 air-conditioned accommodations with complimentary bottled water and hair dryers. Accommodations offer separate sitting areas and include desk chairs. 32-inch LCD televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include complimentary toiletries and toothbrushes and toothpaste. Housekeeping is provided once per stay. Recreational amenities at the resort include an outdoor pool and complimentary bicycles.
Reviews from 
Couple
Comment: 10 Jul 2026
Stayed in: Jul 2026
One of the best experience
The location is so nice and room is too good.
Thanks to Vidhi for genuine and proper guidance before the booking
Thanks to Vidhi for genuine and proper guidance before the booking
Hotel response
Comment: 14 Jul 2026
Dear Guest,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in our peaceful luxury resort in Abu Road. It's great to know that you found the location and your room to be so accommodating. We'll be sure to pass your kind words to Vidhi for her excellent guidance. We hope to welcome you back to our couple-friendly resort soon!
Regards,
Customer Relationship Team
Casawood Resort
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in our peaceful luxury resort in Abu Road. It's great to know that you found the location and your room to be so accommodating. We'll be sure to pass your kind words to Vidhi for her excellent guidance. We hope to welcome you back to our couple-friendly resort soon!
Regards,
Customer Relationship Team
Casawood Resort
Group traveller
Comment: 14 Aug 2026
Stayed in: Aug 2026
Terrible
The location is good and peaceful, but honestly, the overall experience was very disappointing. The food was not good at all, the water was salty, and the bathroom had a strong unpleasant smell. The staff also seemed confused and unprofessional, which made the stay even more frustrating. The property has a relaxing location, but the poor food, hygiene, water quality, and service seriously need improvement. Definitely not worth the experience.
Hotel response
Comment: 21 Aug 2026
Dear Guest,
Thank you for your feedback. We're disappointed to hear that your experience did not meet your expectations, especially regarding the food quality, water issues, and the overall service. We appreciate your insights as they help us focus on areas for improvement. We hope to enhance our offerings for future guests.
Regards,
Customer Relationship Team
Casawood Resort
Thank you for your feedback. We're disappointed to hear that your experience did not meet your expectations, especially regarding the food quality, water issues, and the overall service. We appreciate your insights as they help us focus on areas for improvement. We hope to enhance our offerings for future guests.
Regards,
Customer Relationship Team
Casawood Resort
Couple
Comment: 11 Aug 2026
Stayed in: Aug 2026
Not pleasant ar all
Please check the location first. No mountain view was available from the room. The room was not soundproof at all; we could hear noise from the adjacent room and the staircase whenever someone passed by, mainly because the structure is built on wooden framing. The toilet was very poorly maintained.
Most of the amenities in the room were not up to par. The AC was leaking water, the TV was not a smart TV, and the Wi-Fi had continuous connection issues. The food was hit-or-miss—a few times it had a foul taste, though occasionally it was delicious. Mobile network reception was also very weak at this location. I stayed for two nights.
Lastly, and most importantly, if you are traveling specifically to visit Mount Abu, do not book this property, as it is located 21 km away from Mount Abu
Most of the amenities in the room were not up to par. The AC was leaking water, the TV was not a smart TV, and the Wi-Fi had continuous connection issues. The food was hit-or-miss—a few times it had a foul taste, though occasionally it was delicious. Mobile network reception was also very weak at this location. I stayed for two nights.
Lastly, and most importantly, if you are traveling specifically to visit Mount Abu, do not book this property, as it is located 21 km away from Mount Abu
Hotel response
Comment: 11 Aug 2026
Dear Guest,
We are disappointed to learn that your experience did not meet your expectations. However, we would like to respectfully clarify a few points regarding your feedback.
Your booking was for a ground-floor room. Given the location of the room, an unobstructed mountain view cannot reasonably be expected. We offer a separate Mountain View room category, which is clearly identified and mentioned across all our OTA listings. This category was available as a distinct booking option; however, it was not the room category selected for your reservation. The room categories and their relevant details are clearly mentioned at the time of booking so that guests can make an informed choice based on their preferences.
Regarding amenities, we provide all the amenities listed with the booking, and all our rooms are equipped with Smart TVs. We make every effort to ensure that the facilities mentioned on our listings are available to our guests.
We would also like to clarify the location of our property. Across our OTA listings, we have clearly mentioned that our property is located in Abu Road. Nowhere in our listings do we state that the property is located in Mount Abu. We always encourage guests to carefully review the property location, selected room category, view type, and listed facilities before confirming their reservation to avoid any misunderstanding.
We value genuine guest feedback and continuously work to provide a comfortable and pleasant stay for all our guests. At the same time, we believe it is important that information shared in a review accurately reflects the room category booked, the details provided at the time of reservation, and the facilities that were offered during the stay.
Regards,
Customer Relationship Team
Casawood Resort
We are disappointed to learn that your experience did not meet your expectations. However, we would like to respectfully clarify a few points regarding your feedback.
Your booking was for a ground-floor room. Given the location of the room, an unobstructed mountain view cannot reasonably be expected. We offer a separate Mountain View room category, which is clearly identified and mentioned across all our OTA listings. This category was available as a distinct booking option; however, it was not the room category selected for your reservation. The room categories and their relevant details are clearly mentioned at the time of booking so that guests can make an informed choice based on their preferences.
Regarding amenities, we provide all the amenities listed with the booking, and all our rooms are equipped with Smart TVs. We make every effort to ensure that the facilities mentioned on our listings are available to our guests.
We would also like to clarify the location of our property. Across our OTA listings, we have clearly mentioned that our property is located in Abu Road. Nowhere in our listings do we state that the property is located in Mount Abu. We always encourage guests to carefully review the property location, selected room category, view type, and listed facilities before confirming their reservation to avoid any misunderstanding.
We value genuine guest feedback and continuously work to provide a comfortable and pleasant stay for all our guests. At the same time, we believe it is important that information shared in a review accurately reflects the room category booked, the details provided at the time of reservation, and the facilities that were offered during the stay.
Regards,
Customer Relationship Team
Casawood Resort
Family traveller
Comment: 9 Jul 2026
Stayed in: Jul 2026
Over hyped & Not worthy
The stay was overall 0/5 but just to add this review unfortunately I will have to give 1 star but here are the reasons that made this the worst stay.
There are multiple reasons to it.
1. On the day of arrival, I ordered a corona beer, which was recieved broken on the lip of the bottle which was not agreed by the staff. (Photos are as attached)
2. The staff was very rude. The manager of the bar litreally blamed us for the beer by raising his voice.. its funny how he is even considered in a hospitality business. Secondly, in the restaurant we asked the waiter to serve us some tea as we were having breakfast to which we were greeted with "Do it yourself, its a self service". We had reported this to the restaurant manager/staff member.
3. On the second night, there were guests right below our room, laughing, playing loud music, talking so loud as if they own the whole resort till 6:30 in the morning. We had complained about this to the reception atleast 4-5 times during the whole night as none of us could sleep properly.
4. Whenever ordering food, I specifically mentioned ordering a dish by saying DO NOT ADD EVEN A PINCH OF SPICE IN THIS as my mom cant handle it. And even after saying this 10 times, each meal was given with equal amount of spice.
5. The hairdryer wasnt workimg and the maintaince of the ac was below par as the filter was never cleaned until requested.
All in all, this was not even an average staycation for us and surely wouldnt be recommending this to anyone.
There are multiple reasons to it.
1. On the day of arrival, I ordered a corona beer, which was recieved broken on the lip of the bottle which was not agreed by the staff. (Photos are as attached)
2. The staff was very rude. The manager of the bar litreally blamed us for the beer by raising his voice.. its funny how he is even considered in a hospitality business. Secondly, in the restaurant we asked the waiter to serve us some tea as we were having breakfast to which we were greeted with "Do it yourself, its a self service". We had reported this to the restaurant manager/staff member.
3. On the second night, there were guests right below our room, laughing, playing loud music, talking so loud as if they own the whole resort till 6:30 in the morning. We had complained about this to the reception atleast 4-5 times during the whole night as none of us could sleep properly.
4. Whenever ordering food, I specifically mentioned ordering a dish by saying DO NOT ADD EVEN A PINCH OF SPICE IN THIS as my mom cant handle it. And even after saying this 10 times, each meal was given with equal amount of spice.
5. The hairdryer wasnt workimg and the maintaince of the ac was below par as the filter was never cleaned until requested.
All in all, this was not even an average staycation for us and surely wouldnt be recommending this to anyone.
Hotel response
Comment: 31 Jul 2026
Thank you for taking the time to share your feedback. We are disappointed to read your review, as it does not reflect the experience we strive to provide or the facts of the situation.
Regarding the beer bottle, we would like to clarify that the bottle served to you was not broken when it was handed over by our staff. Our team also offered to open the bottle for you using a bottle opener, but you preferred to open it yourself. Additionally, all alcoholic beverages served at our property are government-approved and stored in our refrigerators. Had the bottle been damaged or chipped before being served, it would have leaked while stored in the refrigerator, which was not the case. We also have CCTV footage showing the bottle being opened, which supports our understanding of the incident.
As for the concerns regarding our staff, we take such feedback seriously. However, we respectfully disagree with the characterization of our team. Our staff members are trained to remain professional and assist guests to the best of their abilities. If there was any misunderstanding during your interactions, we regret that it led to this perception.
With respect to the noise disturbance, our team responded whenever the concern was reported and made every reasonable effort to address the situation within the resort's policies.
Regarding the food, we always communicate special dietary requests to our kitchen. We regret if the preparation did not meet your family's expectations despite those instructions.
The maintenance concerns you mentioned, including the hairdryer and air conditioner, were attended to promptly once they were brought to our attention.
Finally, we would like to clarify that our pricing reflects the quality of the facilities and services we consistently aim to provide. We remain committed to delivering the best possible hospitality experience to every guest and are proud of the positive experiences shared by many of our visitors.
While we respect that every guest is entitled to their opinion, we believe it is equally important that the facts surrounding the concerns raised are accurately represented.
Regards,
Customer Relationship Team
Casawood Resort
Regarding the beer bottle, we would like to clarify that the bottle served to you was not broken when it was handed over by our staff. Our team also offered to open the bottle for you using a bottle opener, but you preferred to open it yourself. Additionally, all alcoholic beverages served at our property are government-approved and stored in our refrigerators. Had the bottle been damaged or chipped before being served, it would have leaked while stored in the refrigerator, which was not the case. We also have CCTV footage showing the bottle being opened, which supports our understanding of the incident.
As for the concerns regarding our staff, we take such feedback seriously. However, we respectfully disagree with the characterization of our team. Our staff members are trained to remain professional and assist guests to the best of their abilities. If there was any misunderstanding during your interactions, we regret that it led to this perception.
With respect to the noise disturbance, our team responded whenever the concern was reported and made every reasonable effort to address the situation within the resort's policies.
Regarding the food, we always communicate special dietary requests to our kitchen. We regret if the preparation did not meet your family's expectations despite those instructions.
The maintenance concerns you mentioned, including the hairdryer and air conditioner, were attended to promptly once they were brought to our attention.
Finally, we would like to clarify that our pricing reflects the quality of the facilities and services we consistently aim to provide. We remain committed to delivering the best possible hospitality experience to every guest and are proud of the positive experiences shared by many of our visitors.
While we respect that every guest is entitled to their opinion, we believe it is equally important that the facts surrounding the concerns raised are accurately represented.
Regards,
Customer Relationship Team
Casawood Resort
Family traveller
Comment: 7 Jul 2026
Stayed in: Jun 2026
Good experience
The casawood...!!!
excellent location with great romentic atmosphere...
The wooden theme rooms makes it different from others....
Mountain view from the property is excellent.
Very calm and quiet place where you can't find the noise..
Good and quick services from the bar and restaurant side.. value for money.
excellent location with great romentic atmosphere...
The wooden theme rooms makes it different from others....
Mountain view from the property is excellent.
Very calm and quiet place where you can't find the noise..
Good and quick services from the bar and restaurant side.. value for money.
Hotel response
Comment: 9 Jul 2026
Dear Nitin,
Thank you for your wonderful feedback! We're thrilled to hear that you had a good experience and enjoyed the unique wooden theme rooms and excellent mountain views. It’s great to know that you appreciated the calm atmosphere and the quick service as well. Your kind words about the romantic ambience truly mean a lot to us. We look forward to welcoming you back soon!
Regards,
Customer Relationship Team
Casawood Resort
Thank you for your wonderful feedback! We're thrilled to hear that you had a good experience and enjoyed the unique wooden theme rooms and excellent mountain views. It’s great to know that you appreciated the calm atmosphere and the quick service as well. Your kind words about the romantic ambience truly mean a lot to us. We look forward to welcoming you back soon!
Regards,
Customer Relationship Team
Casawood Resort
Very good location
MDR 49, Kivarli, 307026, India|1.6 km from city centre
Check in and check out
Check in from:
13:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Casawood Resort: FAQs
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