Novotel Bandung
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Novotel Bandung
Novotel Bandung
Strategically located 1 km from Bandung Train Station, the 4-star Novotel Bandung offers modern comforts and facilities like free Wi-Fi and an outdoor pool.
Reviews from 
Anonymous traveller
Comment: 28 Jul 2026
Stayed in: Jul 2026
The staff are friendly, but the facility is a little bit old. The carpet smells, and the ceiling has dents from leaks.
Anonymous traveller
Comment: 27 Aug 2026
Stayed in: Aug 2026
Friendly and helpful staff, accommodating, smooth check-in and checked-out.
Family traveller
Comment: 11 Jan 2026
Stayed in: Jan 2026
Family Holiday
Terima Kasih banyak untuk semua staff novotel, dari mulai FO, FB, dan HK atas pelayanannya selama menginap disana, kamar nya bagus, pelayanannya Juga, terima kasih buat staff restoran yg sudah membantu memberikan surprise ulang tahun terhadap istri saya,
Kalau boleh masukan aja buat tempat kegiatan anak - anak nya kalau bisa diperbarui lg da dilengkapi untuk permainan nya
Terima Kasih
Kalau boleh masukan aja buat tempat kegiatan anak - anak nya kalau bisa diperbarui lg da dilengkapi untuk permainan nya
Terima Kasih
Hotel response
Comment: 22 Jan 2026
Dear Beloved Guest,
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Rooms Division Manager
We very much appreciate your comments regarding your stay at the Novotel Bandung.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Siswanto
Rooms Division Manager
Couple
Comment: 31 Jul 2025
Stayed in: Jul 2025
Duty Manager lied & poor service from staffs
I am an ex Diamond Member and currently a Platinum Member. I had stayed in this hotel for many times and had been very satisfied and happy with the service by Ms. Ledi, the front office manager. This last visit on 31st July 2025 I learnt that Ledi was no longer part of the team and was instead serviced by Mr. Billy, the duty manager. What a disappointing experience it was.
First of all, Mr. Billy as duty manager had missed fulfilling our benefit as Platinum Member. Our room’s AC was not cool enough and very noisy all through the night. We came down to front desk anf complained at 3 am to staff IN FRONT OF Mr.Billy and our problem was poorly done. We were not given alternative room and was unable to get a good rest. The building facility was poorly maintained.
All of our requests which had been agreed by duty manager was casually neglected and he HAD THE NERVE TO LIE that our request was not available for Platinum Members. We then responded if it is the fact then we will email Accor Group to confirm. He then quickly changed his response and apologised that our requests were actually included in Platinum Member privilege. Very, VERY disappointed with this dishonest attitude and such a shame for Novotel Bandung to keep this standard of staff. I am now contemplating to move to another Accor Hotel if Novotel does not improve its standard of service.
First of all, Mr. Billy as duty manager had missed fulfilling our benefit as Platinum Member. Our room’s AC was not cool enough and very noisy all through the night. We came down to front desk anf complained at 3 am to staff IN FRONT OF Mr.Billy and our problem was poorly done. We were not given alternative room and was unable to get a good rest. The building facility was poorly maintained.
All of our requests which had been agreed by duty manager was casually neglected and he HAD THE NERVE TO LIE that our request was not available for Platinum Members. We then responded if it is the fact then we will email Accor Group to confirm. He then quickly changed his response and apologised that our requests were actually included in Platinum Member privilege. Very, VERY disappointed with this dishonest attitude and such a shame for Novotel Bandung to keep this standard of staff. I am now contemplating to move to another Accor Hotel if Novotel does not improve its standard of service.
Hotel response
Comment: 12 Aug 2025
Dear Mr. Ervilee,
Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Siswanto,
Rooms Division Manager
Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Siswanto,
Rooms Division Manager
Family traveller
Comment: 12 Jun 2025
Stayed in: May 2025
bad experience
I check-in on my birthday, birthday staycation for 3 nights. My accor plus member platinum level. No birthday greeting/welcome, no member/loyalty welcome/amenities. Room service welcome drink takes another 1.5 hours to get to the room. The air conditioning room isn't cold, lots of little ants on the tables in the room. Novotel Bandung, you’ve made bad image for accorhotels
Hotel response
Comment: 13 Jun 2025
Dear Ms. Meiliana Nazlie,
Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.
Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.
I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.
We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.
Sincerely,
Siswanto,
Rooms Division Manager
Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.
Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.
I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.
We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.
Sincerely,
Siswanto,
Rooms Division Manager
Very good location
Jl. Cihampelas No.23 25, Bandung, 40171, Indonesia|1.27 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Novotel Bandung: FAQs
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