Capella Ubud, Bali
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Capella Ubud, Bali
Capella Ubud, Bali
Finding a harmony between unspoiled nature and luxury comforts, Capella Ubud, Bali, showcases tented accommodation with salt water pools amidst Ubud's lush greenery.
Reviews from 
Group traveller
Comment: 1 May 2026
Stayed in: Apr 2026
The Best Resort Experience I’ve Ever Had
My stay at Capella Ubud Bali was, without a doubt, the best hotel experience I have ever had anywhere in the world.
While the overall quality of the resort is exceptional, what truly sets this place apart is its people. Every single staff member greets you with a genuine smile, and even those taking care of the landscaping or cleaning warmly acknowledge guests whenever you pass by. It is rare to see such consistency in hospitality across all levels.
There are a few individuals I would especially like to recognize.
From the moment we arrived, Duty Manager Vidi welcomed us with warmth and positivity that immediately set the tone for our stay. He went far beyond simply handling the check-in process—he made us feel genuinely welcomed. Throughout our stay, he consistently greeted us whenever we crossed paths, even remembering us and greeting us in Korean. His kindness felt sincere and personal rather than procedural, and seeing him always lifted our mood. He is truly the kind of staff member who represents the essence of great hospitality.
During our stay, we also joined a morning yoga class led by Hendra. Despite us being beginners, he guided us patiently and ensured we could follow comfortably. His attentiveness made the session both enjoyable and meaningful, and it was impressive to see such genuine care even in activity programs.
Another unforgettable moment came during the trekking program, when my companion slightly injured their ankle. We simply asked if any medicine was available, but Ayu went out of her way to personally bring it to our tent and check on the condition. She continued to follow up and showed great care for our overall experience, which made a lasting impression.
At the pool, although I did not catch the name, a senior staff member welcomed us with a cheerful attitude and ensured we could fully relax and enjoy our time.
At check-out, Reena assisted us with a warm smile and professionalism, but I would especially like to highlight Duty Manager Yuni. She went far beyond her role, staying with us until the very end and ensuring that our departure was just as pleasant as our arrival. She sincerely checked on my companion’s ankle once again and showed genuine concern. Her thoughtful attention made our final moments incredibly memorable, and through her, I truly understood why Indonesian hospitality is so highly regarded worldwide.
The resort itself, designed by Bill Bensley, offers a completely unique experience compared to typical resorts. The explorer-themed concept is immersive and distinctive, creating a sense of adventure while allowing for peaceful relaxation in the rainforest.
With its impeccable service and tranquil natural setting, this is a resort I would wholeheartedly recommend. If you are visiting Ubud, this is a place you absolutely must experience.
(Stayed from April 9 to 11, 2026 under the name Jaewon Lee.)
이번에 투숙한 Capella Ubud Bali는 지금까지 전 세계에서 경험한 호텔 중 단연 최고의 서비스 수준을 보여준 곳입니다.
리조트 전반의 퀄리티도 뛰어나지만, 무엇보다 인상적이었던 것은 ‘사람’이었습니다. 모든 직원들이 진심 어린 미소로 인사를 건네며, 조경을 관리하거나 청소를 담당하는 직원들까지도 마주칠 때마다 밝게 응대해주는 모습이 인상 깊었습니다.
특히 기억에 남는 몇 분을 꼭 언급하고 싶습니다.
처음 도착했을 때 듀티 매니저 Vidi는 밝은 인사와 함께 체크인을 도와주었고, 단순히 절차를 진행하는 것을 넘어 투숙의 시작을 정말 기분 좋게 만들어준 직원이었습니다. 이후 투숙 내내 여러 번 마주쳤는데, 그때마다 먼저 다가와 반갑게 인사를 건네고 한국어로도 인사를 해주며 자연스럽게 대화를 이어갔습니다. 형식적인 친절이 아니라 사람을 기억하고 진심으로 대하는 느낌이었고, 그를 볼 때마다 ‘이 호텔에 잘 왔다’는 생각이 들 정도였습니다. 단순히 친절한 수준을 넘어서, 호텔의 이미지를 대표한다고 느껴질 만큼 인상적인 직원이었습니다.
또한 아침 요가 클래스에서 만난 Hendra는 초보자인 저희를 배려해 동작을 천천히 설명해주며 수업을 이끌었습니다. 단순한 프로그램이 아니라 진심이 담긴 경험으로 느껴졌고, 피트니스 프로그램 담당 직원까지 이렇게 세심한 리조트는 처음이었습니다.
트래킹 프로그램 도중 동행인의 발목이 삐끗했을 때도 인상적인 순간이 있었습니다. 단순히 약이 있는지 문의했을 뿐이었는데, Ayu가 직접 객실(텐트)까지 찾아와 약을 전달하고 상태를 확인해주었습니다. 이후에도 투숙 경험 전반을 세심하게 챙겨주며, 끝까지 편안한 시간을 보낼 수 있도록 도와주었습니다.
수영장에서도 이름은 확인하지 못했지만, 연륜이 있어 보이는 직원분이 유쾌하게 응대해주며 편안한 휴식을 돕기 위해 세심하게 신경 써주셨습니다.
마지막 체크아웃에서는 Reena가 따뜻한 미소로 마무리를 도와주었고, 듀티 매니저 Yuni는 특히 더 깊게 기억에 남습니다. 체크아웃 과정 내내 단순히 업무를 처리하는 것이 아니라, 마지막까지 좋은 기억으로 남을 수 있도록 세심하게 신경 써주는 모습이 느껴졌습니다. 동행인의 발목 상태를 다시 한번 확인해주고, 괜찮은지 진심으로 걱정해주는 모습이 인상적이었습니다. 떠나는 순간까지도 함께하며 끝까지 배웅해주는 모습에서 ‘환대’가 무엇인지 느낄 수 있었고, 이곳에서의 경험이 단순한 숙박이 아니라 하나의 기억으로 남게 만든 핵심적인 이유가 바로 이런 직원들이라는 생각이 들었습니다. 특히 Yuni의 응대는 형식적인 서비스가 아니라 사람을 진심으로 대하는 태도가 무엇인지 보여주는 사례였고, 이 리조트의 수준을 상징한다고 느껴졌습니다.
이 리조트는 Bill Bensley가 설계한 만큼 일반적인 리조트와는 완전히 다른 매력을 지니고 있습니다. 탐험가 콘셉트의 공간 구성은 투숙객에게 색다른 경험을 제공하며, 자연 속에서의 몰입감 있는 휴식을 가능하게 합니다.
완벽에 가까운 서비스와 조용한 열대우림 속 휴식을 원하는 분이라면, 이곳은 주저 없이 추천할 수 있는 리조트입니다. 우붓을 방문한다면 반드시 한 번은 가봐야 할 곳이라고 생각합니다.
(2026년 4월 9일부터 11일까지 Jaewon Lee 이름으로 투숙)
While the overall quality of the resort is exceptional, what truly sets this place apart is its people. Every single staff member greets you with a genuine smile, and even those taking care of the landscaping or cleaning warmly acknowledge guests whenever you pass by. It is rare to see such consistency in hospitality across all levels.
There are a few individuals I would especially like to recognize.
From the moment we arrived, Duty Manager Vidi welcomed us with warmth and positivity that immediately set the tone for our stay. He went far beyond simply handling the check-in process—he made us feel genuinely welcomed. Throughout our stay, he consistently greeted us whenever we crossed paths, even remembering us and greeting us in Korean. His kindness felt sincere and personal rather than procedural, and seeing him always lifted our mood. He is truly the kind of staff member who represents the essence of great hospitality.
During our stay, we also joined a morning yoga class led by Hendra. Despite us being beginners, he guided us patiently and ensured we could follow comfortably. His attentiveness made the session both enjoyable and meaningful, and it was impressive to see such genuine care even in activity programs.
Another unforgettable moment came during the trekking program, when my companion slightly injured their ankle. We simply asked if any medicine was available, but Ayu went out of her way to personally bring it to our tent and check on the condition. She continued to follow up and showed great care for our overall experience, which made a lasting impression.
At the pool, although I did not catch the name, a senior staff member welcomed us with a cheerful attitude and ensured we could fully relax and enjoy our time.
At check-out, Reena assisted us with a warm smile and professionalism, but I would especially like to highlight Duty Manager Yuni. She went far beyond her role, staying with us until the very end and ensuring that our departure was just as pleasant as our arrival. She sincerely checked on my companion’s ankle once again and showed genuine concern. Her thoughtful attention made our final moments incredibly memorable, and through her, I truly understood why Indonesian hospitality is so highly regarded worldwide.
The resort itself, designed by Bill Bensley, offers a completely unique experience compared to typical resorts. The explorer-themed concept is immersive and distinctive, creating a sense of adventure while allowing for peaceful relaxation in the rainforest.
With its impeccable service and tranquil natural setting, this is a resort I would wholeheartedly recommend. If you are visiting Ubud, this is a place you absolutely must experience.
(Stayed from April 9 to 11, 2026 under the name Jaewon Lee.)
이번에 투숙한 Capella Ubud Bali는 지금까지 전 세계에서 경험한 호텔 중 단연 최고의 서비스 수준을 보여준 곳입니다.
리조트 전반의 퀄리티도 뛰어나지만, 무엇보다 인상적이었던 것은 ‘사람’이었습니다. 모든 직원들이 진심 어린 미소로 인사를 건네며, 조경을 관리하거나 청소를 담당하는 직원들까지도 마주칠 때마다 밝게 응대해주는 모습이 인상 깊었습니다.
특히 기억에 남는 몇 분을 꼭 언급하고 싶습니다.
처음 도착했을 때 듀티 매니저 Vidi는 밝은 인사와 함께 체크인을 도와주었고, 단순히 절차를 진행하는 것을 넘어 투숙의 시작을 정말 기분 좋게 만들어준 직원이었습니다. 이후 투숙 내내 여러 번 마주쳤는데, 그때마다 먼저 다가와 반갑게 인사를 건네고 한국어로도 인사를 해주며 자연스럽게 대화를 이어갔습니다. 형식적인 친절이 아니라 사람을 기억하고 진심으로 대하는 느낌이었고, 그를 볼 때마다 ‘이 호텔에 잘 왔다’는 생각이 들 정도였습니다. 단순히 친절한 수준을 넘어서, 호텔의 이미지를 대표한다고 느껴질 만큼 인상적인 직원이었습니다.
또한 아침 요가 클래스에서 만난 Hendra는 초보자인 저희를 배려해 동작을 천천히 설명해주며 수업을 이끌었습니다. 단순한 프로그램이 아니라 진심이 담긴 경험으로 느껴졌고, 피트니스 프로그램 담당 직원까지 이렇게 세심한 리조트는 처음이었습니다.
트래킹 프로그램 도중 동행인의 발목이 삐끗했을 때도 인상적인 순간이 있었습니다. 단순히 약이 있는지 문의했을 뿐이었는데, Ayu가 직접 객실(텐트)까지 찾아와 약을 전달하고 상태를 확인해주었습니다. 이후에도 투숙 경험 전반을 세심하게 챙겨주며, 끝까지 편안한 시간을 보낼 수 있도록 도와주었습니다.
수영장에서도 이름은 확인하지 못했지만, 연륜이 있어 보이는 직원분이 유쾌하게 응대해주며 편안한 휴식을 돕기 위해 세심하게 신경 써주셨습니다.
마지막 체크아웃에서는 Reena가 따뜻한 미소로 마무리를 도와주었고, 듀티 매니저 Yuni는 특히 더 깊게 기억에 남습니다. 체크아웃 과정 내내 단순히 업무를 처리하는 것이 아니라, 마지막까지 좋은 기억으로 남을 수 있도록 세심하게 신경 써주는 모습이 느껴졌습니다. 동행인의 발목 상태를 다시 한번 확인해주고, 괜찮은지 진심으로 걱정해주는 모습이 인상적이었습니다. 떠나는 순간까지도 함께하며 끝까지 배웅해주는 모습에서 ‘환대’가 무엇인지 느낄 수 있었고, 이곳에서의 경험이 단순한 숙박이 아니라 하나의 기억으로 남게 만든 핵심적인 이유가 바로 이런 직원들이라는 생각이 들었습니다. 특히 Yuni의 응대는 형식적인 서비스가 아니라 사람을 진심으로 대하는 태도가 무엇인지 보여주는 사례였고, 이 리조트의 수준을 상징한다고 느껴졌습니다.
이 리조트는 Bill Bensley가 설계한 만큼 일반적인 리조트와는 완전히 다른 매력을 지니고 있습니다. 탐험가 콘셉트의 공간 구성은 투숙객에게 색다른 경험을 제공하며, 자연 속에서의 몰입감 있는 휴식을 가능하게 합니다.
완벽에 가까운 서비스와 조용한 열대우림 속 휴식을 원하는 분이라면, 이곳은 주저 없이 추천할 수 있는 리조트입니다. 우붓을 방문한다면 반드시 한 번은 가봐야 할 곳이라고 생각합니다.
(2026년 4월 9일부터 11일까지 Jaewon Lee 이름으로 투숙)
Hotel response
Comment: 3 May 2026
Dear Mr. Lee,
Warmest greetings from the Keliki Valley, and thank you for sharing such a thoughtful reflection of your time at Capella Ubud, Bali.
It is truly meaningful to read that your stay stands as the finest resort experience you have had. While our tented camp, designed by Bill Bensley, is created to immerse guests in the beauty of Ubud’s forest landscape, it is indeed our people who bring the experience to life. Your kind recognition of their genuine warmth and attentiveness is deeply appreciated.
I am especially pleased to hear how Vidi, Hendra, Ayu, Reena, and Yuni each contributed to your journey. From your arrival to your final moments, their thoughtful gestures reflect the spirit of Capella hospitality, personal, intuitive, and heartfelt. Your mention of Vidi’s Korean greeting, Hendra’s gentle guidance during yoga, Ayu’s attentive care, and Yuni’s sincere concern speaks to the meaningful connections we strive to create with every guest.
Moments such as these, whether during a morning wellness ritual, a forest trekking experience, or simply by the pool, are what define a stay in Ubud. Set within the tranquility of our forest camp, we hope each experience offers not only relaxation, but also a deeper sense of connection to place and people.
Your generous recommendation is sincerely appreciated by all of us, and it would be our pleasure to welcome you back to Capella Ubud, Bali, your jungle home in the heart of Keliki.
Warmest regards,
Christian
Christian Jaquier
General Manager
Warmest greetings from the Keliki Valley, and thank you for sharing such a thoughtful reflection of your time at Capella Ubud, Bali.
It is truly meaningful to read that your stay stands as the finest resort experience you have had. While our tented camp, designed by Bill Bensley, is created to immerse guests in the beauty of Ubud’s forest landscape, it is indeed our people who bring the experience to life. Your kind recognition of their genuine warmth and attentiveness is deeply appreciated.
I am especially pleased to hear how Vidi, Hendra, Ayu, Reena, and Yuni each contributed to your journey. From your arrival to your final moments, their thoughtful gestures reflect the spirit of Capella hospitality, personal, intuitive, and heartfelt. Your mention of Vidi’s Korean greeting, Hendra’s gentle guidance during yoga, Ayu’s attentive care, and Yuni’s sincere concern speaks to the meaningful connections we strive to create with every guest.
Moments such as these, whether during a morning wellness ritual, a forest trekking experience, or simply by the pool, are what define a stay in Ubud. Set within the tranquility of our forest camp, we hope each experience offers not only relaxation, but also a deeper sense of connection to place and people.
Your generous recommendation is sincerely appreciated by all of us, and it would be our pleasure to welcome you back to Capella Ubud, Bali, your jungle home in the heart of Keliki.
Warmest regards,
Christian
Christian Jaquier
General Manager
Other
Comment: 27 Aug 2026
Stayed in: Aug 2026
Bali 2026
Exceptional. No other words to describe this place.
The staff go beyond all your expectations.
We will definitely return.
The staff go beyond all your expectations.
We will definitely return.
Family traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
Life's Best Experience
No more experience and kindness.
If I visit Bali again, I will visit it unconditionally and I hope that people around me will have the same experience.
If I visit Bali again, I will visit it unconditionally and I hope that people around me will have the same experience.
Hotel response
Comment: 9 Aug 2026
Dear jaisinde87,
Greetings from the forest of Keliki, and thank you for sharing such heartfelt words about your stay at Capella Ubud.
To have your time with us described as “Life’s Best Experience” is an extraordinary compliment. We are especially touched that the genuine kindness and care of our team left such a lasting impression, as creating meaningful connections and deeply personal experiences is at the heart of our rainforest retreat in Ubud.
It would be our greatest pleasure to welcome you back whenever your travels bring you to Bali again. And should your recommendation inspire family and friends to discover Capella Ubud for themselves, we hope they too will find their own unforgettable moments among the forests of Keliki.
Until we meet again, may the memories of your time with us remain close to your heart.
Warm regards,
Christian
Christian Jaquier
General Manager
Greetings from the forest of Keliki, and thank you for sharing such heartfelt words about your stay at Capella Ubud.
To have your time with us described as “Life’s Best Experience” is an extraordinary compliment. We are especially touched that the genuine kindness and care of our team left such a lasting impression, as creating meaningful connections and deeply personal experiences is at the heart of our rainforest retreat in Ubud.
It would be our greatest pleasure to welcome you back whenever your travels bring you to Bali again. And should your recommendation inspire family and friends to discover Capella Ubud for themselves, we hope they too will find their own unforgettable moments among the forests of Keliki.
Until we meet again, may the memories of your time with us remain close to your heart.
Warm regards,
Christian
Christian Jaquier
General Manager
Solo traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
My Second Visit and I Already Can’t Wait for the Third
This was my second stay at Capella Ubud, and once again it was an unforgettable experience. There is something very special about this place — the setting, the atmosphere, the attention to detail, and especially the people.
From the moment you arrive, you are made to feel genuinely welcome and cared for. The service is warm and personal without ever feeling forced, and that is a big part of what makes Capella stand out.
A special thank you to Lastri, Mario, and Ayaan, who were wonderful throughout my stay. I would also like to thank the entire Mads Lange crew — everyone was excellent, always friendly, attentive and genuinely kind. You can really feel the effort the whole team puts into making every guest’s experience memorable.
The property itself remains one of the most unique places I have stayed. Being surrounded by the Balinese jungle creates such a peaceful and distinctive atmosphere, and even on a second visit it still feels special.
Leaving Capella is never easy. This was visit number two, and I’m already looking forward to the third.
Thank you again to the entire Capella Ubud team for another beautiful stay. See you again soon!
From the moment you arrive, you are made to feel genuinely welcome and cared for. The service is warm and personal without ever feeling forced, and that is a big part of what makes Capella stand out.
A special thank you to Lastri, Mario, and Ayaan, who were wonderful throughout my stay. I would also like to thank the entire Mads Lange crew — everyone was excellent, always friendly, attentive and genuinely kind. You can really feel the effort the whole team puts into making every guest’s experience memorable.
The property itself remains one of the most unique places I have stayed. Being surrounded by the Balinese jungle creates such a peaceful and distinctive atmosphere, and even on a second visit it still feels special.
Leaving Capella is never easy. This was visit number two, and I’m already looking forward to the third.
Thank you again to the entire Capella Ubud team for another beautiful stay. See you again soon!
Hotel response
Comment: 9 Aug 2026
Dear Talesoftime,
Greetings from the forest of Keliki, and what a pleasure it was to welcome you back to Capella Ubud for your second stay.
Knowing that your return felt every bit as special as your first visit is one of the greatest compliments we could receive. We are particularly touched by your reflections on the warmth and genuine care of our team, as creating personal connections while allowing each guest to experience the camp in their own way is at the heart of Capella Ubud.
Thank you for recognising Lastri, Mario and Ayaan, as well as our wonderful Mads Lange team. I will take great pleasure in sharing your kind words with them and our entire camp family. Recognition such as yours makes their dedication all the more meaningful.
There is indeed something quite magical about returning to our home in Keliki Village and discovering that it can still reveal a different feeling with each visit. Since you are already looking forward to your third stay, we very much hope it will not be too long before the jungle calls you back.
Until then, thank you for making Capella Ubud part of your journeys in Bali. Your home in the forest will be waiting.
Warm regards,
Christian
Christian Jaquier
General Manager
Greetings from the forest of Keliki, and what a pleasure it was to welcome you back to Capella Ubud for your second stay.
Knowing that your return felt every bit as special as your first visit is one of the greatest compliments we could receive. We are particularly touched by your reflections on the warmth and genuine care of our team, as creating personal connections while allowing each guest to experience the camp in their own way is at the heart of Capella Ubud.
Thank you for recognising Lastri, Mario and Ayaan, as well as our wonderful Mads Lange team. I will take great pleasure in sharing your kind words with them and our entire camp family. Recognition such as yours makes their dedication all the more meaningful.
There is indeed something quite magical about returning to our home in Keliki Village and discovering that it can still reveal a different feeling with each visit. Since you are already looking forward to your third stay, we very much hope it will not be too long before the jungle calls you back.
Until then, thank you for making Capella Ubud part of your journeys in Bali. Your home in the forest will be waiting.
Warm regards,
Christian
Christian Jaquier
General Manager
Other
Comment: 8 Aug 2026
Stayed in: Aug 2026
Unforgettable
Just memorable! No words to describe the excellence of the service and facilities!
From the welcoming experience, to the room and location, the amenities and service, the quality of everything we’ve experienced, I believe there are not many hotels in the world that provide this quality standards. Congratulations and deepest gratitude!
From the welcoming experience, to the room and location, the amenities and service, the quality of everything we’ve experienced, I believe there are not many hotels in the world that provide this quality standards. Congratulations and deepest gratitude!
Hotel response
Comment: 9 Aug 2026
Dear pcarta2026,
Greetings from the forest of Keliki, and thank you for sharing such a generous reflection on your stay at Capella Ubud.
It is wonderful to know that your experience was memorable from the moment of arrival, and that the warmth of our service, your tented accommodation, facilities and our unique rainforest setting all contributed to such a special journey.
Creating meaningful and highly personalised experiences is at the heart of Capella Ubud, and your recognition of the care and quality delivered by our team is deeply appreciated. I will be delighted to share your kind words with our Capella Culturists and colleagues across the camp.
We hope the memories of Keliki remain with you long after your journey home, and we look forward to welcoming you back to our forest retreat for another unforgettable stay.
Warm regards,
Christian
Christian Jaquier
General Manager
Greetings from the forest of Keliki, and thank you for sharing such a generous reflection on your stay at Capella Ubud.
It is wonderful to know that your experience was memorable from the moment of arrival, and that the warmth of our service, your tented accommodation, facilities and our unique rainforest setting all contributed to such a special journey.
Creating meaningful and highly personalised experiences is at the heart of Capella Ubud, and your recognition of the care and quality delivered by our team is deeply appreciated. I will be delighted to share your kind words with our Capella Culturists and colleagues across the camp.
We hope the memories of Keliki remain with you long after your journey home, and we look forward to welcoming you back to our forest retreat for another unforgettable stay.
Warm regards,
Christian
Christian Jaquier
General Manager
Excellent location
JI. Raya Dalem, Banjar Triwangsa Desa Keliki, Ubud, Gianyar, Gianyar, 80561, Indonesia|12.02 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
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