Hoshinoya Bali
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Spa
More about Hoshinoya Bali
Hoshinoya Bali
Combining Japanese design with traditional Balinese touches, HOSHINOYA Bali is located in Ubud in the Bali Region. Set among lush tropical greenery, it boasts an outdoor pool and a restaurant. Guests can enjoy pampering massages at the spa centre.
Reviews from 
Anonymous traveller
Comment: 11 Jun 2026
Stayed in: May 2026
Everything meets our expectation for a 5-star hotel.
One thing that is even exceeding our expectation is the staff; they are outstanding.
They really try their best to make our stay there memorable.
A special appreciation to Djoni and other front office staffs that were trying hard to get and to give us the information about the local festivals at that time - the information that we were not able to find online. Thank you.
One thing that is even exceeding our expectation is the staff; they are outstanding.
They really try their best to make our stay there memorable.
A special appreciation to Djoni and other front office staffs that were trying hard to get and to give us the information about the local festivals at that time - the information that we were not able to find online. Thank you.
Family traveller
Comment: 27 Jun 2026
Stayed in: Jun 2026
Beautiful property, but a very disappointing management culture.
Beautiful property, but a very disappointing management culture.
HOSHINOYA Bali is a beautiful resort. The setting, design, and atmosphere are special. Unfortunately, my experience showed me that a beautiful property can still be ruined by poor management judgment.
I booked 3 nights through Agoda. Because of a private urgent matter, I needed to cancel only the final unused night while I was already staying at the hotel. This was not a full cancellation. I stayed at the property and only asked for consideration for one night that I could not use.
At first, the hotel directed me back to Agoda and made it sound like Agoda needed to handle the cancellation. I was told to wait up to 24 hours for a reply, even though the General Manager was apparently on property. The GM only became involved after I met him in person. Even then, the response was still the same: policy first, guest experience second.
Agoda later informed me that the hotel could approve the cancellation if it chose to. The General Manager then confirmed in writing that it was his own decision to uphold the cancellation policy and refuse the request.
I understand non-refundable terms. But the issue here is not only the policy. The issue is how management used the policy as a wall instead of trying to handle a real guest situation with judgment and hospitality.
The General Manager said the refusal was because of “fairness.” I strongly disagree with this reasoning. Fairness should not only mean protecting hotel revenue and applying policy rigidly. Fairness should also consider the actual guest situation: I paid for the nights I used, I was already an in-house guest, and I only asked for help with the final unused night.
The hotel required specific proof such as medical or flight disruption documents. My reason was private, and not every urgent personal matter fits into the hotel’s approved categories. A guest should not be forced to expose private details just to be treated with basic consideration.
What disappointed me most was the management response. It sounded polished, but it felt scripted, circular, and not genuinely caring. There was a lot of explanation about policy and fairness, but no real attempt to solve the problem. No partial refund, no credit, no goodwill gesture, no alternative, and no meaningful middle ground.
For a property under the HOSHINOYA name, this level of handling from General Manager level was extremely disappointing. Luxury hospitality is not only about architecture, food, views, or room design. It is also about how management responds when a guest has a problem. In my case, the response felt cold, rigid, and transactional.
There are many beautiful resorts and villas in Ubud. What separates a true luxury property from others is not only the property itself, but the quality of management and guest care. In the wrong management hands, even a beautiful property can deliver a poor guest experience.
I hope the owner and senior Hoshino Resorts leadership seriously review the management culture at HOSHINOYA Bali. This was not a frontline staff issue. This was a General Manager-level decision, and in my view, it showed a serious lack of guest-oriented leadership.
Beautiful resort, but deeply disappointing management judgment.
HOSHINOYA Bali is a beautiful resort. The setting, design, and atmosphere are special. Unfortunately, my experience showed me that a beautiful property can still be ruined by poor management judgment.
I booked 3 nights through Agoda. Because of a private urgent matter, I needed to cancel only the final unused night while I was already staying at the hotel. This was not a full cancellation. I stayed at the property and only asked for consideration for one night that I could not use.
At first, the hotel directed me back to Agoda and made it sound like Agoda needed to handle the cancellation. I was told to wait up to 24 hours for a reply, even though the General Manager was apparently on property. The GM only became involved after I met him in person. Even then, the response was still the same: policy first, guest experience second.
Agoda later informed me that the hotel could approve the cancellation if it chose to. The General Manager then confirmed in writing that it was his own decision to uphold the cancellation policy and refuse the request.
I understand non-refundable terms. But the issue here is not only the policy. The issue is how management used the policy as a wall instead of trying to handle a real guest situation with judgment and hospitality.
The General Manager said the refusal was because of “fairness.” I strongly disagree with this reasoning. Fairness should not only mean protecting hotel revenue and applying policy rigidly. Fairness should also consider the actual guest situation: I paid for the nights I used, I was already an in-house guest, and I only asked for help with the final unused night.
The hotel required specific proof such as medical or flight disruption documents. My reason was private, and not every urgent personal matter fits into the hotel’s approved categories. A guest should not be forced to expose private details just to be treated with basic consideration.
What disappointed me most was the management response. It sounded polished, but it felt scripted, circular, and not genuinely caring. There was a lot of explanation about policy and fairness, but no real attempt to solve the problem. No partial refund, no credit, no goodwill gesture, no alternative, and no meaningful middle ground.
For a property under the HOSHINOYA name, this level of handling from General Manager level was extremely disappointing. Luxury hospitality is not only about architecture, food, views, or room design. It is also about how management responds when a guest has a problem. In my case, the response felt cold, rigid, and transactional.
There are many beautiful resorts and villas in Ubud. What separates a true luxury property from others is not only the property itself, but the quality of management and guest care. In the wrong management hands, even a beautiful property can deliver a poor guest experience.
I hope the owner and senior Hoshino Resorts leadership seriously review the management culture at HOSHINOYA Bali. This was not a frontline staff issue. This was a General Manager-level decision, and in my view, it showed a serious lack of guest-oriented leadership.
Beautiful resort, but deeply disappointing management judgment.
Anonymous traveller
Comment: 11 May 2026
Stayed in: May 2026
Magnificent view. Very good staff kind and willing to service. Restaurant good.
We stayed four nights and we enjoyed every minute of our stay.
We stayed four nights and we enjoyed every minute of our stay.
Family traveller
Comment: 13 Apr 2026
Stayed in: Apr 2026
We absolutely loved our stay at Hoshinoya. The place is pure luxury and tranquility — perfect to truly disconnect. The s
We absolutely loved our stay at Hoshinoya. The place is pure luxury and tranquility — perfect to truly disconnect. The service was flawless and the food was excellent. A complete change of scenery and such a unique experience. We highly recommend it and will definitely come back.
Hotel response
Comment: 15 Jun 2026
Dear Mrs. Sabrina L,
Thank you very much for sharing your wonderful feedback following your recent stay at HOSHINOYA Bali.
We are truly delighted to hear that you had such an enjoyable and memorable experience with us. It is especially rewarding to know that you appreciated the tranquility of our resort, as well as the quality of our service and cuisine. Your kind words are a great encouragement to our entire team.
We are honored by your recommendation and are very much looking forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
General Manager
Thank you very much for sharing your wonderful feedback following your recent stay at HOSHINOYA Bali.
We are truly delighted to hear that you had such an enjoyable and memorable experience with us. It is especially rewarding to know that you appreciated the tranquility of our resort, as well as the quality of our service and cuisine. Your kind words are a great encouragement to our entire team.
We are honored by your recommendation and are very much looking forward to welcoming you back for another exceptional stay in the near future.
Warm regards,
General Manager
Solo traveller
Comment: 12 Apr 2026
Stayed in: Apr 2026
Exceptional Hospitality and Tranquility at Hoshinoya Bali
Had an amazing stay at Hoshinoya Bali—truly a 10/10 experience.
The hospitality here is exceptional. The staff are consistently warm, attentive, and highly professional, making you feel genuinely welcomed and well taken care of from the moment you arrive. The overall environment is serene, lush, and beautifully designed, perfectly reflecting the essence and tranquility of Bali.
I especially appreciated the cultural classes they arranged—they were authentic, thoughtfully curated, and added a meaningful, immersive touch to the stay. Dining was also a highlight, particularly enjoying breakfast and a paid dinner at the outdoor glass house, which made for a unique and memorable experience.
Service-wise, they really go above and beyond. They even accommodated a special request for shisha delivery, which was a pleasant surprise and speaks to their flexibility and attention to guest preferences. There was a slight issue with the air conditioning initially, but it was resolved promptly, and the room remained cosy and comfortably cool throughout the rest of the stay.
The only improvement I’d suggest would be having an on-site gym. While there is one about a 5-minute walk away with one-time access provided, having a dedicated fitness space within the property would elevate the experience even further.
Overall, an outstanding and memorable stay—I would absolutely return.
The hospitality here is exceptional. The staff are consistently warm, attentive, and highly professional, making you feel genuinely welcomed and well taken care of from the moment you arrive. The overall environment is serene, lush, and beautifully designed, perfectly reflecting the essence and tranquility of Bali.
I especially appreciated the cultural classes they arranged—they were authentic, thoughtfully curated, and added a meaningful, immersive touch to the stay. Dining was also a highlight, particularly enjoying breakfast and a paid dinner at the outdoor glass house, which made for a unique and memorable experience.
Service-wise, they really go above and beyond. They even accommodated a special request for shisha delivery, which was a pleasant surprise and speaks to their flexibility and attention to guest preferences. There was a slight issue with the air conditioning initially, but it was resolved promptly, and the room remained cosy and comfortably cool throughout the rest of the stay.
The only improvement I’d suggest would be having an on-site gym. While there is one about a 5-minute walk away with one-time access provided, having a dedicated fitness space within the property would elevate the experience even further.
Overall, an outstanding and memorable stay—I would absolutely return.
Hotel response
Comment: 15 Jun 2026
Dear Mr./Ms. Donald C,
Thank you very much for your wonderful review and for choosing HOSHINOYA Bali.
We are delighted to hear that you had such a memorable stay and enjoyed our hospitality, cultural activities, dining experiences, and the tranquil atmosphere of the resort. Your kind words about our team mean a lot to us, and we are pleased that we could make your stay comfortable and enjoyable.
Thank you as well for your feedback regarding the gym facilities. We truly appreciate your suggestion and will take it into consideration as we continue to enhance our guest experience.
It was a pleasure to have you stay with us, and we look forward to welcoming you back to HOSHINOYA Bali in the future.
Warm regards,
General Manager
Thank you very much for your wonderful review and for choosing HOSHINOYA Bali.
We are delighted to hear that you had such a memorable stay and enjoyed our hospitality, cultural activities, dining experiences, and the tranquil atmosphere of the resort. Your kind words about our team mean a lot to us, and we are pleased that we could make your stay comfortable and enjoyable.
Thank you as well for your feedback regarding the gym facilities. We truly appreciate your suggestion and will take it into consideration as we continue to enhance our guest experience.
It was a pleasure to have you stay with us, and we look forward to welcoming you back to HOSHINOYA Bali in the future.
Warm regards,
General Manager
Very good location
Br. Pengembungan,Desa Pejeng Kangin, Gianyar, 80552, Indonesia|7.48 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hoshinoya Bali: FAQs
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