Dan Carmel Haifa
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Dan Carmel Haifa
Dan Carmel Haifa
The Dan Carmel Haifa is a luxury hotel near the pretty Louis Promenade, with its panoramic views. The property offers spacious, elegant rooms with views of the Mediterranean Sea or Mount Carmel. Free WiFi is available throughout the property.
Reviews from 
Family traveller
Comment: 4 Jul 2026
Stayed in: Jul 2026
Great place to relax
I have been to many Dan hotels but this was my first time at the Dan Carmel. The room was clean and the bathroom was spacious.
The hotel really shines around its food. The Friday night dinner was amazing: sushi, asado, duck, chicken, fish and more. For breakfast a great variety of cheeses, lox and herrings plus mushroom polenta as well as two kinds of shakshuka.
The kids had a great time in the pool. I do think the outside area and the facade of the building could use a facelift. Mold in the pool tiles was visible.
Otherwise, great hotel located on the Haifa promenade.
The hotel really shines around its food. The Friday night dinner was amazing: sushi, asado, duck, chicken, fish and more. For breakfast a great variety of cheeses, lox and herrings plus mushroom polenta as well as two kinds of shakshuka.
The kids had a great time in the pool. I do think the outside area and the facade of the building could use a facelift. Mold in the pool tiles was visible.
Otherwise, great hotel located on the Haifa promenade.
Hotel response
Comment: 7 Jul 2026
Dear Florance,
Thank you for your wonderful review and for choosing to stay at Dan Carmel during your visits to Dan Hotels.
We are delighted to read that you enjoyed your room, our rich culinary offerings, and that your children had a great time at the pool. It is especially rewarding to know that our Friday night dinner and breakfast left such a positive impression.
We also appreciate your constructive feedback regarding the exterior of the hotel and the pool area.
Your comments have been shared with the relevant teams, as we are always looking for ways to enhance our guests' experience.
We truly appreciate your kind words and look forward to welcoming you back to Dan Carmel on your next visit to Haifa.
Best Regards,
Angelina Pugachov
Guest Experience Manager
Thank you for your wonderful review and for choosing to stay at Dan Carmel during your visits to Dan Hotels.
We are delighted to read that you enjoyed your room, our rich culinary offerings, and that your children had a great time at the pool. It is especially rewarding to know that our Friday night dinner and breakfast left such a positive impression.
We also appreciate your constructive feedback regarding the exterior of the hotel and the pool area.
Your comments have been shared with the relevant teams, as we are always looking for ways to enhance our guests' experience.
We truly appreciate your kind words and look forward to welcoming you back to Dan Carmel on your next visit to Haifa.
Best Regards,
Angelina Pugachov
Guest Experience Manager
Anonymous traveller
Comment: 20 Aug 2026
Stayed in: Aug 2026
Wonderful view of the bay. Excellent bed.
The AC did not work properly. Had to drop the thermostat to 16.5 degrees C after midnight. Overnight it turned off. Was too warm. Desk said would have the manager address the problem. Also said I paid Hotels.com and he can’t give us a concession/discount.
Since 13-14 of August, we have not heard from the hotel.
They should stand behind the quality of their hotel when there is a problem or complaint. We love Israel and come multiple times every year. We stayed in Dan hotels in Eilat and Tel Aviv in years past.
Dan should stand behind the quality of its hotels.
The AC did not work properly. Had to drop the thermostat to 16.5 degrees C after midnight. Overnight it turned off. Was too warm. Desk said would have the manager address the problem. Also said I paid Hotels.com and he can’t give us a concession/discount.
Since 13-14 of August, we have not heard from the hotel.
They should stand behind the quality of their hotel when there is a problem or complaint. We love Israel and come multiple times every year. We stayed in Dan hotels in Eilat and Tel Aviv in years past.
Dan should stand behind the quality of its hotels.
Family traveller
Comment: 16 Aug 2026
Stayed in: Aug 2026
Bad smell and bad attitude
The good: the view of Haifa bay, the swimming pool, and the generous breakfast buffet. The bad: poor attitude: they did not let a non-dining mother to join the family on Saturday night dinner without paying full (and very high) price- which forced us to look for food somewhere else; the foul smell (sewerage) at the lobby; we got stuck outside our room 5 (!) times due to lock failure; room service came an hour late, and only after repeated calls. No parking and no help with luggage or baby stroller. To finalize the poor experience they tried to charge me twice for a meal. Stay away.
Hotel response
Comment: 22 Aug 2026
Dear Shmuel,
Thank you for taking the time to share your detailed feedback.
While we are pleased that you enjoyed the beautiful view, swimming pool, and breakfast buffet, we are very sorry that other aspects of your experience did not meet your expectations.
Your comments regarding the room lock, room service, assistance with luggage, the lobby, and the billing issue are concerning and have been shared with the relevant managers for review. We also regret the frustration surrounding the Saturday dinner arrangements and understand how this affected your family’s evening.
This is certainly not the overall impression we wish our guests to leave with.
We appreciate your feedback, as it helps us identify areas requiring attention and improvement, and we hope you will consider giving us another opportunity to provide you and your family with a much better experience.
Warm regards,
Angelina Pugachov
Guest Experience Manager
Thank you for taking the time to share your detailed feedback.
While we are pleased that you enjoyed the beautiful view, swimming pool, and breakfast buffet, we are very sorry that other aspects of your experience did not meet your expectations.
Your comments regarding the room lock, room service, assistance with luggage, the lobby, and the billing issue are concerning and have been shared with the relevant managers for review. We also regret the frustration surrounding the Saturday dinner arrangements and understand how this affected your family’s evening.
This is certainly not the overall impression we wish our guests to leave with.
We appreciate your feedback, as it helps us identify areas requiring attention and improvement, and we hope you will consider giving us another opportunity to provide you and your family with a much better experience.
Warm regards,
Angelina Pugachov
Guest Experience Manager
Family traveller
Comment: 11 Aug 2026
Stayed in: Aug 2026
Worst and most annoying.
She's been waiting for the room from three o'clock and now it's five and ten and I haven't got a room yet.
No proper treatment.
No proper treatment.
Hotel response
Comment: 18 Aug 2026
אורח/ת יקר'ה,
תודה ששיתפת אותנו בחווייתך. אנו מתנצלים על ההמתנה הממושכת לקבלת החדר ועל התחושה שלא קיבלת יחס הולם במהלך ההמתנה. זו בהחלט אינה החוויה שאנו שואפים להעניק לאורחינו.
המשוב שלך חשוב לנו, והנושא ייבדק מול הצוותים הרלוונטיים על מנת שנוכל ללמוד ולשפר את השירות.
אנו מקווים שתינתן לנו הזדמנות לשנות את הרושם ולהעניק לך חוויית אירוח נעימה ומוצלחת יותר.
בברכה,
אנג'לינה פוגצ'וב
מנהלת חווית אורח
תודה ששיתפת אותנו בחווייתך. אנו מתנצלים על ההמתנה הממושכת לקבלת החדר ועל התחושה שלא קיבלת יחס הולם במהלך ההמתנה. זו בהחלט אינה החוויה שאנו שואפים להעניק לאורחינו.
המשוב שלך חשוב לנו, והנושא ייבדק מול הצוותים הרלוונטיים על מנת שנוכל ללמוד ולשפר את השירות.
אנו מקווים שתינתן לנו הזדמנות לשנות את הרושם ולהעניק לך חוויית אירוח נעימה ומוצלחת יותר.
בברכה,
אנג'לינה פוגצ'וב
מנהלת חווית אורח
Family traveller
IL
Comment: 10 Aug 2026
Stayed in: Aug 2026
Disappointing experience mainly due to the management's approach
Disappointing experience mainly due to the management's approach
We arrived on Saturday as a family booking three rooms. We knew in advance that the room reception was starting at 5 p.m., so we arrived earlier, left our luggage and went for a walk around the city.
When we returned, two of the three rooms were already ready and the third was not yet. The reception representative was very serviceful and promised to try to promote the room for us. We explained that we are completely flexible, do not have to be on the same floor and we can also find a different solution.
At around 15:30, we returned to check and found out that the room was still untreated.
We turned to a senior manager named Lior, and unfortunately his behavior made the situation much more unpleasant. Instead of trying to figure out what we were told and find a solution, we got reactions like "who told you this was new here" and "she just told you."
My wife felt that the treatment she received from him was disrespectful and disrespectful, so much so that she wanted to leave the hotel. Then we turned back and explained that our experience was damaged and we asked for some kind of treatment or gesture from the hotel.
We were even told by a hotel representative that Lior was about to leave the hotel in about a week, and that he didn't really care about how he spoke.
It is important to emphasize that the problem for us was not the fact that the room was not ready before the official check-in time. We knew the rooms were accepted from 5 p.m. The disappointment came from the promises we were given, from the handling of the case, and especially from how we were treated after we sought help.
From the Dan Hotel we expected a higher level of service and a real attempt to repair a damaged experience. Sometimes a small gesture and the right attitude can completely change the feeling.
We arrived on Saturday as a family booking three rooms. We knew in advance that the room reception was starting at 5 p.m., so we arrived earlier, left our luggage and went for a walk around the city.
When we returned, two of the three rooms were already ready and the third was not yet. The reception representative was very serviceful and promised to try to promote the room for us. We explained that we are completely flexible, do not have to be on the same floor and we can also find a different solution.
At around 15:30, we returned to check and found out that the room was still untreated.
We turned to a senior manager named Lior, and unfortunately his behavior made the situation much more unpleasant. Instead of trying to figure out what we were told and find a solution, we got reactions like "who told you this was new here" and "she just told you."
My wife felt that the treatment she received from him was disrespectful and disrespectful, so much so that she wanted to leave the hotel. Then we turned back and explained that our experience was damaged and we asked for some kind of treatment or gesture from the hotel.
We were even told by a hotel representative that Lior was about to leave the hotel in about a week, and that he didn't really care about how he spoke.
It is important to emphasize that the problem for us was not the fact that the room was not ready before the official check-in time. We knew the rooms were accepted from 5 p.m. The disappointment came from the promises we were given, from the handling of the case, and especially from how we were treated after we sought help.
From the Dan Hotel we expected a higher level of service and a real attempt to repair a damaged experience. Sometimes a small gesture and the right attitude can completely change the feeling.
Hotel response
Comment: 22 Aug 2026
מר בורנשטיין הנכבד,
תודה ששיתפתם את התרשמותכם.
חשוב לנו לדייק במספר נקודות בנוגע להשתלשלות האירועים.
טרם ההגעה עודכנתם כי בשבת קבלת החדרים הינה החל מהשעה 18:00. בפועל, שלושת החדרים שהוזמנו עבורכם נמסרו עוד לפני שעת הצ'ק-אין הרשמית, כאשר החדר שלך היה מוכן מעט מאוחר יותר משני החדרים האחרים.
בנוסף, ביררנו את הדברים מול הצוות ולא נמצא כי נאמר לכם שהמנהל המדובר שלא אכפת לו מאופן התנהלותו.
מדובר בעובד ותיק ומוערך, אשר אנו מקבלים באופן שוטף משובים חיוביים ומחמאות רבות על שירותו.
אנו מכבדים את תחושתכם ואת האופן שבו חוויתם את השיח באותו היום, אך לצד זאת חשוב לנו שהעובדות והשתלשלות האירועים יוצגו באופן מדויק והוגן.
צר לנו שלא הצלחנו בזמן אמת לשנות את התחושה שנוצרה .
אנו מקווים שתבחרו לתת לנו הזדמנות נוספת להעניק לכם חוויית אירוח מהנה יותר.
בברכה,
אנג'לינה פוגצ'וב
מנהלת חווית אורח
תודה ששיתפתם את התרשמותכם.
חשוב לנו לדייק במספר נקודות בנוגע להשתלשלות האירועים.
טרם ההגעה עודכנתם כי בשבת קבלת החדרים הינה החל מהשעה 18:00. בפועל, שלושת החדרים שהוזמנו עבורכם נמסרו עוד לפני שעת הצ'ק-אין הרשמית, כאשר החדר שלך היה מוכן מעט מאוחר יותר משני החדרים האחרים.
בנוסף, ביררנו את הדברים מול הצוות ולא נמצא כי נאמר לכם שהמנהל המדובר שלא אכפת לו מאופן התנהלותו.
מדובר בעובד ותיק ומוערך, אשר אנו מקבלים באופן שוטף משובים חיוביים ומחמאות רבות על שירותו.
אנו מכבדים את תחושתכם ואת האופן שבו חוויתם את השיח באותו היום, אך לצד זאת חשוב לנו שהעובדות והשתלשלות האירועים יוצגו באופן מדויק והוגן.
צר לנו שלא הצלחנו בזמן אמת לשנות את התחושה שנוצרה .
אנו מקווים שתבחרו לתת לנו הזדמנות נוספת להעניק לכם חוויית אירוח מהנה יותר.
בברכה,
אנג'לינה פוגצ'וב
מנהלת חווית אורח
Excellent location
85-87 Hanassi Avenue, Carmel District, Haifa, 34642, Israel|2.5 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that Israeli citizens are required to pay18% VAT for Israel hotel stays. Non-Israeli citizens can be exempted from paying this tax by showing their entry permit (B2/B3/B4 visa). This tax is not included in the total room fee.
Recently, there are risks in the security situation in Israel, and the relevant situation is still developing. In view of the current special circumstances, tourists are advised to travel with caution. If you are already there, please be sure to pay close attention to the development of the local situation, strengthen security precautions, and make emergency preparations.
Please contact the hotel for details about adding extra beds.
Dan Carmel Haifa: FAQs
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