The Colony Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
More about The Colony Hotel
The Colony Hotel
The Colony Hotel is set in the German Colony area of Haifa. This boutique hotel offers a quiet garden, and a sunbathing area on the rooftop terrace. All rooms come with LCD TVs, free Wi-Fi, and tea and coffee makers.
Comment: 7 Jul 2026
Stayed in: Jul 2026
Very relaxing.
Comment: 9 Jul 2026
Stayed in: Jul 2026
Horrible management.
I booked through Agoda. My booking confirmation clearly states that **18% VAT is included in the price**. It even explains that non-Israeli guests may later be eligible for a VAT refund.
Despite this, at check-in the receptionist insisted that VAT had not been paid and attempted to charge me an additional 18%. I showed her the confirmation. She called another staff member, who repeated exactly the same claim. Only after I refused to pay twice did they say they would "check with the manager" and gave me the room key.
I also asked whether a late checkout was possible. Without checking availability or the occupancy for the day, the receptionist simply replied, "Not on weekdays."
The following morning, while I was having breakfast with my daughter, the manager came to our table and told me to come to his office after breakfast.
When I did, he produced a page headed **"Expedia Group"** and claimed it was my booking. Apart from the fact that I had booked through Agoda (which is part of Booking Holdings, not Expedia), this was completely irrelevant. I again explained that he already had my booking confirmation, which clearly states VAT is included.
Instead of checking the actual booking, he became increasingly aggressive, raised his voice, and spoke to me in an extremely disrespectful manner.
As I walked away, he threatened to report me as a **non-paying customer**, despite the fact that I had paid in full before arriving.
Then, to top it all off, a young girl—who appeared to be connected to the reception staff rather than a hotel employee—came out and shouted after us:
> **"Never come back here!"**
This was said in front of my daughter.
I've stayed in hotels around the world for decades. I've dealt with mistakes before. What I've almost never experienced is management doubling down when they're wrong, refusing to look at the customer's actual booking confirmation, raising their voice, making false accusations, and then allowing someone to verbally abuse paying guests as they leave.
If this is how the Colony Hotel treats customers over a straightforward billing question, I would strongly recommend staying elsewhere.
Comment: 20 Aug 2026
Stayed in: Aug 2026
We enjoyed an excellent hospitality experience
Maximum rooms
A great breakfast
Comment: 6 Jun 2026
Stayed in: Jun 2026
Pleasant stay
Comment: 6 Jun 2026
Stayed in: Jun 2026
great
Excellent location
28 Ben Gurion Boulevard, Haifa, 35023, Israel|1.89 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Children require an extra bed to sleep in the room.
Please contact the hotel for details about adding extra beds.