Affittacamere Alessia
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Fast facts
Check in from: | 11:00 |
|---|---|
Check out before: | 10:00 |
Amenities
More about Affittacamere Alessia
Affittacamere Alessia
Conveniently located in Bologna, Affittacamere Alessia offers air-conditioned rooms with free WiFi and private parking. It is set 400 metres from MAMbo and features a housekeeping service.
Comment: 7 Oct 2025
Stayed in: Oct 2025
Clean and fragrant
Comment: 23 Jun 2026
Stayed in: Jun 2026
Unexpected €30 Charge and Lack of Transparency
I have been staying at this property regularly, almost every month, and I genuinely believed that loyalty, trust, and respect for returning guests mattered. Unfortunately, this experience proved otherwise.
On the day of my arrival, I informed the owner several hours in advance that my flight had been delayed and that I would arrive late in the evening. I was clearly told that there was no problem. At no point during our conversation was I informed that there would be an additional charge for late check-in.
After a long and exhausting journey, I arrived at the property only to be told, for the first time, that I had to pay an extra €30 for a late check-in. In other words, the charge was disclosed only after my arrival, when I had no alternative and no opportunity to decide whether I agreed to it or not.
What makes the situation even more unacceptable is that there was no actual late check-in service provided. Nobody was waiting for me. Nobody came to greet me or open the door. I simply received a code by message and entered the property on my own.
Later, the owner admitted that she had forgotten to inform me about the extra charge. Despite this, instead of taking responsibility for the lack of communication, I was made to feel as though I should be grateful.
The issue is not the €30. The issue is transparency, honesty, and professional conduct. Charging a guest for something that was never communicated in advance, especially after being informed of a flight delay hours earlier, is simply unacceptable.
As a regular guest, I expected much better treatment. Instead, I was left feeling misled, disrespected, and extremely disappointed.
This property has lost a loyal customer, and after this experience, I would not recommend it to anyone who values professionalism, clear communication, and fair treatment of guests.
Comment: 5 Sep 2026
Stayed in: Sep 2026
Ottima esperienza
Location
Via Cesare Boldrini, 22 interno 6, secondo piano, Saragozza-Porto, Bologna, 40121, Italy|1.24 km from city centre
Check in and check out
Check in from:
11:00
Check out before:
10:00
Good to know
Please contact the hotel for details about adding extra beds.