Bleis Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
Bleis Hotel: reviews
Reviews from 
Couple
Comment: 8 Mar 2026
Stayed in: Feb 2026
We would be back again
Very satisfactory experience. Even booked dinner on site. Very good food. Very intimate atmosphere.The breakfast buffet is very well stocked. There is always very helpful waitstaff. The bus to the center stops right in front, allowing you to leave your car there.
Hotel response
Comment: 22 Jun 2026
Gentile Lias,
grazie di cuore per la bellissima recensione.
Siamo davvero felici che la vostra esperienza sia stata così soddisfacente e che abbiate apprezzato anche la cena nel nostro ristorante, l’atmosfera intima, la colazione ben fornita e la disponibilità del nostro personale di sala.
Ci fa molto piacere anche che abbiate trovato comoda la fermata del bus proprio davanti all’hotel: lasciare l’auto da noi e raggiungere il centro senza pensieri è esattamente uno dei vantaggi che amiamo offrire ai nostri ospiti.
Saremo felicissimi di accogliervi nuovamente al Bleis Hotel.
Canio Rabasco, General Manager
grazie di cuore per la bellissima recensione.
Siamo davvero felici che la vostra esperienza sia stata così soddisfacente e che abbiate apprezzato anche la cena nel nostro ristorante, l’atmosfera intima, la colazione ben fornita e la disponibilità del nostro personale di sala.
Ci fa molto piacere anche che abbiate trovato comoda la fermata del bus proprio davanti all’hotel: lasciare l’auto da noi e raggiungere il centro senza pensieri è esattamente uno dei vantaggi che amiamo offrire ai nostri ospiti.
Saremo felicissimi di accogliervi nuovamente al Bleis Hotel.
Canio Rabasco, General Manager
Couple
Comment: 14 Jun 2026
Stayed in: Jun 2026
Avoid at all costs! Dishonest establishment and incompetent management.
An absolute disgrace for a supposedly 4-star hotel.
We booked a room where the windows were literally broken, posing an immediate safety, insulation, and noise problem. (Room 138)
As you can see in the photos, there is also a kennel with dogs just a few meters from the windows.
We heard them barking during the afternoon; I can only imagine at night with a broken and open window…
To top it all off, the window frames were covered in mold, which poses a real problem for sanitary conditions and hygiene. In light of this situation, the management refused to refund our nights and displayed a rare level of dishonesty and cruelty.
I explicitly demanded the complaints book (Registro dei Reclami), which is strictly mandatory for all tourist facilities in Italy. They responded that they did not have one, which is completely illegal.
Be aware that once payment is made at this hotel, it is strictly impossible to obtain a refund.
They will do everything to keep your money, as is already indicated in many other reviews. Since I already know they will respond that we are acting in bad faith, feel free to check the other negative reviews to form your own opinion.
⚠️ When you book at this hotel: if you encounter a problem, your money is definitely lost, which in our case amounts to €271.50 thrown in the trash.
The staff seems completely submissive to a tyrannical and incompetent management.
Despite all the goodwill of the receptionist, Alessandro, who tried to manage the situation as best he could, the manager did not even bother to come and discuss face-to-face with us.
She spent her time exchanging phone calls and sending her staff to handle the situation, sneering and openly mocking us from a distance.
We wasted a full three hours negotiating to finally receive a ridiculous discount offer of 10% (which, with the taxes, barely amounts to €36!!!).
They made us wait for hours at the counter using ridiculous psychological wear tactics.
Their ultimate goal?
To push us to the limit to make us sign a tricky waiver document, labeling broken and unsanitary windows as a "minor inconvenience" in order to deprive us of all our rights and future recourse.
Which we obviously refused to sign.
They therefore retained the full amount for the 2 nights at the hotel as well as the taxes, even though we did not sleep here at all!
Customer service and human respect are nonexistent in this establishment.
If you are looking for comfort, safety, and honesty, look elsewhere!
An official report with supporting photos has been submitted to the Local Police (hygiene and safety) and the relevant tourist authorities.
We booked a room where the windows were literally broken, posing an immediate safety, insulation, and noise problem. (Room 138)
As you can see in the photos, there is also a kennel with dogs just a few meters from the windows.
We heard them barking during the afternoon; I can only imagine at night with a broken and open window…
To top it all off, the window frames were covered in mold, which poses a real problem for sanitary conditions and hygiene. In light of this situation, the management refused to refund our nights and displayed a rare level of dishonesty and cruelty.
I explicitly demanded the complaints book (Registro dei Reclami), which is strictly mandatory for all tourist facilities in Italy. They responded that they did not have one, which is completely illegal.
Be aware that once payment is made at this hotel, it is strictly impossible to obtain a refund.
They will do everything to keep your money, as is already indicated in many other reviews. Since I already know they will respond that we are acting in bad faith, feel free to check the other negative reviews to form your own opinion.
⚠️ When you book at this hotel: if you encounter a problem, your money is definitely lost, which in our case amounts to €271.50 thrown in the trash.
The staff seems completely submissive to a tyrannical and incompetent management.
Despite all the goodwill of the receptionist, Alessandro, who tried to manage the situation as best he could, the manager did not even bother to come and discuss face-to-face with us.
She spent her time exchanging phone calls and sending her staff to handle the situation, sneering and openly mocking us from a distance.
We wasted a full three hours negotiating to finally receive a ridiculous discount offer of 10% (which, with the taxes, barely amounts to €36!!!).
They made us wait for hours at the counter using ridiculous psychological wear tactics.
Their ultimate goal?
To push us to the limit to make us sign a tricky waiver document, labeling broken and unsanitary windows as a "minor inconvenience" in order to deprive us of all our rights and future recourse.
Which we obviously refused to sign.
They therefore retained the full amount for the 2 nights at the hotel as well as the taxes, even though we did not sleep here at all!
Customer service and human respect are nonexistent in this establishment.
If you are looking for comfort, safety, and honesty, look elsewhere!
An official report with supporting photos has been submitted to the Local Police (hygiene and safety) and the relevant tourist authorities.
Hotel response
Comment: 22 Jun 2026
Dear Guest,
We are sorry to read such a harsh review, especially because it presents the situation in a partial and inaccurate way.
During your stay, the Management and our staff acted immediately to handle your report. The issue with the window was taken seriously right away: it was secured for the night, and the full repair was scheduled to be completed the following day, as indeed happened.
We would also like to clarify that there is no dog kennel near our property. We therefore find it unfair to keep presenting this information as a fact, when it does not correspond to reality.
We also wish to make clear that all hotel services were fully operational and were used without any complaint until the refund request was made. The request for a full refund was submitted only after the services had been used and after leaving the property.
Since we did not accept this request under the terms you demanded, we now see the same review being published on multiple channels, with increasingly serious and accusatory tones. This does not change the facts.
A 10% discount was offered as a gesture of attention regarding the inconvenience reported, but we cannot accept that this is turned into a narrative of dishonesty, cruelty, or lack of respect toward a guest.
Our staff, including Alessandro, whom we thank for the professionalism he showed, tried to manage the situation with availability and fairness. We will always firmly reject offensive accusations that do not correspond to reality, especially when they concern the seriousness of the Management and our team.
We are always willing to listen to genuine feedback and take action to improve, but we cannot accept instrumental reconstructions aimed at obtaining a full refund after the services have already been used.
We understand your frustration, but repeatedly publishing the same review on multiple channels does not change the facts and cannot become a means of pressure to obtain a full refund that is not due. We remain available for discussion through the appropriate channels, but we firmly reject any offensive reconstruction that does not correspond to reality.
Kind regards,
Canio Rabasco, General Manager
We are sorry to read such a harsh review, especially because it presents the situation in a partial and inaccurate way.
During your stay, the Management and our staff acted immediately to handle your report. The issue with the window was taken seriously right away: it was secured for the night, and the full repair was scheduled to be completed the following day, as indeed happened.
We would also like to clarify that there is no dog kennel near our property. We therefore find it unfair to keep presenting this information as a fact, when it does not correspond to reality.
We also wish to make clear that all hotel services were fully operational and were used without any complaint until the refund request was made. The request for a full refund was submitted only after the services had been used and after leaving the property.
Since we did not accept this request under the terms you demanded, we now see the same review being published on multiple channels, with increasingly serious and accusatory tones. This does not change the facts.
A 10% discount was offered as a gesture of attention regarding the inconvenience reported, but we cannot accept that this is turned into a narrative of dishonesty, cruelty, or lack of respect toward a guest.
Our staff, including Alessandro, whom we thank for the professionalism he showed, tried to manage the situation with availability and fairness. We will always firmly reject offensive accusations that do not correspond to reality, especially when they concern the seriousness of the Management and our team.
We are always willing to listen to genuine feedback and take action to improve, but we cannot accept instrumental reconstructions aimed at obtaining a full refund after the services have already been used.
We understand your frustration, but repeatedly publishing the same review on multiple channels does not change the facts and cannot become a means of pressure to obtain a full refund that is not due. We remain available for discussion through the appropriate channels, but we firmly reject any offensive reconstruction that does not correspond to reality.
Kind regards,
Canio Rabasco, General Manager
Couple
Comment: 19 Jul 2026
Two days in Bologna
⭐⭐⭐⭐⭐ A perfect stay in Bologna!
* Impeccable location ️: Strategic and convenient, the bus that takes you to the center passes just a few meters from the hotel.
* Delicious breakfasts ️✨: Fresh products of excellent quality to start the day in the best way.
* Super cute location : Environment cared for in the smallest details, welcoming and with a truly special atmosphere.
Highly recommended, I will definitely return!
* Impeccable location ️: Strategic and convenient, the bus that takes you to the center passes just a few meters from the hotel.
* Delicious breakfasts ️✨: Fresh products of excellent quality to start the day in the best way.
* Super cute location : Environment cared for in the smallest details, welcoming and with a truly special atmosphere.
Highly recommended, I will definitely return!
Solo traveller
Comment: 2 Jul 2026
Stayed in: Jun 2026
Wonderful
Wonderful. Very friendly and helpful staff. Very clean and very quiet. Very good breakfast. Food at restaurant is really good. Bus stop near hotel to go to Bologna centre.
Couple
Comment: 28 Jun 2026
Stayed in: Jun 2026
One night in Bologna.
I found the room, consisting of a bathroom, bedroom, and small entrance, clean, spacious, and equipped with everything necessary. The lobby and the bicycle bouquet are very nice. The hall is beautiful and resembles a garden. The staff is professional, friendly, and welcoming. The breakfast room is clean and the breakfast is varied.
Explore the area
Via Del Gomito 16, Navile, Bologna, 40127, Italy|4.86 km from city centre
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Bleis Hotel: FAQs
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