Grand Hotel Minerva
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Grand Hotel Minerva
Grand Hotel Minerva
Grand Hotel Minerva features a rooftop swimming pool and sun terrace with views across Florence’s historic centre. Santa Maria Novella Train Station is just 300 metres away. The air-conditioned rooms offer free Wi-Fi access and satellite TV.
Reviews from 
Couple
Comment: 14 Aug 2026
Stayed in: Aug 2026
Stopover in Florence
Hotel very well located in the city center in a ZTL zone, but the hotel handles the vehicle registration with the authorities (I hope so...). 45 per day for parking and formalities) spacious room, impeccable room service. Pleasant welcome overall. Excellent breakfast. Pool quite small, but an incredible view of the city of Florence. MAGNIFICENT. Deserves its 4 stars. I recommend this establishment.
Group traveller
Comment: 13 Jun 2026
Stayed in: Jun 2026
Grand Hotel Minerva rooftop Total disappointment
After booking well in advance for June 13th for an aperitif at the renowned (until yesterday) rooftop of the Grand Hotel Minerva, to my unexpected surprise, only when I arrived at the hotel at 7:30 PM to sit with some friends at the rooftop and finally enjoy a panoramic aperitif, I discovered that my reservation had not been made for the requested dates but for a date prior to the one requested without notifying me further, considering also the fact that for the date they chose, no one bothered to inform me. Of course, ruining an appointment with friends planned ten days in advance left the hotel staff the opportunity to offer an aperitif in the outdoor area in front of the hotel. We accept the situation to still be together, but after ordering
Two Americans, a Diet Coke, and a Tuscan Negroni, they brought us two small bowls of chips and a glass of dried vegetables (see photo). Neither a small plate nor a napkin. Objectively very disappointed by the situation and dissatisfied, and we are at the infamous Grand Hotel Minerva, we paid the not insignificant bill (55€ discounted). P.S. An American with the mosquito was taken away. There are definitely better places.
And we left. P.S. one
Two Americans, a Diet Coke, and a Tuscan Negroni, they brought us two small bowls of chips and a glass of dried vegetables (see photo). Neither a small plate nor a napkin. Objectively very disappointed by the situation and dissatisfied, and we are at the infamous Grand Hotel Minerva, we paid the not insignificant bill (55€ discounted). P.S. An American with the mosquito was taken away. There are definitely better places.
And we left. P.S. one
Hotel response
Comment: 15 Jun 2026
Gentilissimo alessandroi714,
desideriamo innanzitutto ringraziarla per aver condiviso la sua esperienza.
Ci scusiamo sinceramente per l'errore nella gestione della prenotazione del rooftop. Comprendiamo perfettamente il disagio e la delusione di aver organizzato con anticipo un momento speciale con i suoi amici e di aver scoperto, soltanto al vostro arrivo, che la prenotazione era stata registrata per una data diversa (ovviamente non si è trattato di un cambio "unilaterale" come da lei sostenuto).
Siamo consapevoli che questo inconveniente abbia inevitabilmente compromesso la serata e ci rammarica che la soluzione alternativa proposta non sia stata percepita come adeguata alle aspettative.
Abbiamo inoltre preso nota delle sue osservazioni relative al servizio aperitivo e alla presentazione presso il nostro dehor.
Commenti come il suo sono per noi fondamentali per migliorare il servizio e l'esperienza dei nostri ospiti.
Ci auguriamo di poter avere l'opportunità di riconquistare la sua fiducia provando il servizio presso il nostro Rooftop Bar.
La invitiamo, se lo desidera, a contattarci all'indirizzo fburroni@grandhotelminerva.com.
Filippo Burroni; General Manager
desideriamo innanzitutto ringraziarla per aver condiviso la sua esperienza.
Ci scusiamo sinceramente per l'errore nella gestione della prenotazione del rooftop. Comprendiamo perfettamente il disagio e la delusione di aver organizzato con anticipo un momento speciale con i suoi amici e di aver scoperto, soltanto al vostro arrivo, che la prenotazione era stata registrata per una data diversa (ovviamente non si è trattato di un cambio "unilaterale" come da lei sostenuto).
Siamo consapevoli che questo inconveniente abbia inevitabilmente compromesso la serata e ci rammarica che la soluzione alternativa proposta non sia stata percepita come adeguata alle aspettative.
Abbiamo inoltre preso nota delle sue osservazioni relative al servizio aperitivo e alla presentazione presso il nostro dehor.
Commenti come il suo sono per noi fondamentali per migliorare il servizio e l'esperienza dei nostri ospiti.
Ci auguriamo di poter avere l'opportunità di riconquistare la sua fiducia provando il servizio presso il nostro Rooftop Bar.
La invitiamo, se lo desidera, a contattarci all'indirizzo fburroni@grandhotelminerva.com.
Filippo Burroni; General Manager
Solo traveller
Comment: 16 Jul 2026
Stayed in: Jun 2026
Beautiful hotel close to everything
I loved this hotel, which is so centrally located (an easy walk from the main train station). The staff was very warm and the breakfast was one of the best I've had in a European hotel. Yes, the hotel is expensive but you get what you pay for. Highly recommended.
Family traveller
Comment: 18 Jun 2026
Stayed in: Jun 2026
Don't book, rooms don't have closets or writing desk or chair.
Worst hotel stay during our vacation, booked it through American Express fine hotel and resort. Later found out it was from hotel collection from American Express. Date of stay 06/18/2026- 06/21/2006 three nights. For two adults and a child. Their standard rooms don't have a closet or place to open your suitcases or a desk or chair to sit. Will post pictures worst part was staff, highly rude even the manager Serena. M was least bit helpful. If you are in a customer service business at least be polite or have a smile or show some concern but no so stern response. I paid 3k+ euros for three nights and she told me if I wanted a closet and a space for my suitcase I need to pay 500euro to 700euro per night more. What a crap even $200 hotels room provides a closet, a desk and a chair.
Don't book this hotel worst than motel 8. Will post pictures of their rooms on every website, (metal rack is their so called closet) and will make sure its been taken off of American express The hotel collection list so nobody else stay in tiny rooms without basic amenities like desk, chair and a closet even paying over $1000 per night.
Don't book this hotel worst than motel 8. Will post pictures of their rooms on every website, (metal rack is their so called closet) and will make sure its been taken off of American express The hotel collection list so nobody else stay in tiny rooms without basic amenities like desk, chair and a closet even paying over $1000 per night.
Hotel response
Comment: 22 Jun 2026
Dear “GrandTour280776”,
Thank you for choosing our hotel for your stay in Florence. I am sorry to hear that your experience did not meet your expectations. However, in fairness to our readers and future guests, I feel it is important to address some of the points raised in your review.
1. We do not tolerate threats or attempts to exert pressure. Our website provides detailed descriptions and photographs of every room category available. I would actually like to thank you for including photos in your review, as they accurately depict the room you booked: an entry-level room designed to accommodate up to three guests.
2. I am sorry if you, or someone in your party, did not review the room description carefully, where the room dimensions are clearly stated. It is possible that your space requirements differed from what this category offers. In that case, you could have chosen a larger room better suited to your family’s needs.
3. Our Front Office Manager, Serena, was not discourteous; she simply explained the situation. I regret that we were unable to meet your expectations, which involved receiving a Suite while paying the rate for an entry-level room. During your stay, we offered alternative accommodation options at the applicable upgrade rates, but these proposals were declined. Out of fairness to our guests who regularly book larger and more prestigious room categories at significantly higher prices, there was no reason to provide such an upgrade free of charge.
4. Regarding the room rate, the Grand Hotel Minerva is a historic Florentine property located in Piazza Santa Maria Novella, one of the city's most beautiful squares, just a short walk from the historic centre. The hotel offers a wide range of amenities, including a restaurant, two bars—one of which is located on the rooftop—and a panoramic swimming pool overlooking Florence. Our rates are fully aligned with the prestige of the hotel, its exceptional location, and the services we provide.
Kind regards,
Filippo Burroni, General Manager
Thank you for choosing our hotel for your stay in Florence. I am sorry to hear that your experience did not meet your expectations. However, in fairness to our readers and future guests, I feel it is important to address some of the points raised in your review.
1. We do not tolerate threats or attempts to exert pressure. Our website provides detailed descriptions and photographs of every room category available. I would actually like to thank you for including photos in your review, as they accurately depict the room you booked: an entry-level room designed to accommodate up to three guests.
2. I am sorry if you, or someone in your party, did not review the room description carefully, where the room dimensions are clearly stated. It is possible that your space requirements differed from what this category offers. In that case, you could have chosen a larger room better suited to your family’s needs.
3. Our Front Office Manager, Serena, was not discourteous; she simply explained the situation. I regret that we were unable to meet your expectations, which involved receiving a Suite while paying the rate for an entry-level room. During your stay, we offered alternative accommodation options at the applicable upgrade rates, but these proposals were declined. Out of fairness to our guests who regularly book larger and more prestigious room categories at significantly higher prices, there was no reason to provide such an upgrade free of charge.
4. Regarding the room rate, the Grand Hotel Minerva is a historic Florentine property located in Piazza Santa Maria Novella, one of the city's most beautiful squares, just a short walk from the historic centre. The hotel offers a wide range of amenities, including a restaurant, two bars—one of which is located on the rooftop—and a panoramic swimming pool overlooking Florence. Our rates are fully aligned with the prestige of the hotel, its exceptional location, and the services we provide.
Kind regards,
Filippo Burroni, General Manager
Family traveller
Comment: 7 Jun 2026
Stayed in: May 2026
Awful customer service - manager embarrassed us in front of other customers
We had drinks at the bar which was all going well until we came to pay. The receipt showed that the payment had been approved but the till said there had been an error. We checked our bank account and it was there in our transactions and we showed this to the barman. The barman said this was fine and off we went but when we got down to Reception we were collared by the manager who told us we needed to pay again. We were made to feel very awkward in the middle of the Reception area and were repeatedly asked to pay again which we did not agree with. It was very upsetting for us and our 7 year old son. We left our email address in case of any issues but surprise surprise the payment went through. We have had no apology from the hotel despite them having our email address.
Hotel response
Comment: 8 Jun 2026
Dear Guest,
Thank you for taking the time to share your feedback and thank you for having chosen to spent your night in our Rooftop Bar for an Italian Aperitivo.
Please accept my sincerest apologies for the distress caused by this situation. I completely understand how frustrating it must have been to be asked to make a second payment after you had already shown evidence that the transaction appeared in your bank account.
While our team was attempting to verify a technical issue between the payment terminal and the system, we should have handled the matter with far greater discretion and sensitivity. I am particularly sorry that this discussion took place in a public area and that it negatively affected not only you but also your young son.
After reviewing the matter, I can confirm that the original transaction was successfully processed and no additional payment was required. We regret that you were not subsequently contacted to provide clarification and an apology once the issue had been resolved.
Once again, I am truly sorry for the inconvenience and disappointment caused. We appreciate your feedback, as it helps us improve both our service and our communication with our guests.
Kind regards,
Filippo Burroni, General Manager
Thank you for taking the time to share your feedback and thank you for having chosen to spent your night in our Rooftop Bar for an Italian Aperitivo.
Please accept my sincerest apologies for the distress caused by this situation. I completely understand how frustrating it must have been to be asked to make a second payment after you had already shown evidence that the transaction appeared in your bank account.
While our team was attempting to verify a technical issue between the payment terminal and the system, we should have handled the matter with far greater discretion and sensitivity. I am particularly sorry that this discussion took place in a public area and that it negatively affected not only you but also your young son.
After reviewing the matter, I can confirm that the original transaction was successfully processed and no additional payment was required. We regret that you were not subsequently contacted to provide clarification and an apology once the issue had been resolved.
Once again, I am truly sorry for the inconvenience and disappointment caused. We appreciate your feedback, as it helps us improve both our service and our communication with our guests.
Kind regards,
Filippo Burroni, General Manager
Excellent location
Piazza Santa Maria Novella 16, Quartiere 1, Florence, 50123, Italy|0.9 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Grand Hotel Minerva: FAQs
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