Landhaus Hotel Kristall
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Pool
Spa
Non-smoking
Television
More about Landhaus Hotel Kristall
Landhaus Hotel Kristall
Landhaus Hotel Kristall is surrounded by a large park with a pond and a swimming pool. Guests can relax on the panoramic terrace surrounded by lush vegetation. They enjoy free access to the Turkish bath and the sauna in the spa centre.
Reviews from 
Couple
Comment: 28 Jul 2025
Stayed in: Jul 2025
Fantastic pearl.
The most beautiful place, lovely pool area with sun and shade and lots of sun loungers. The hotel is very clean and has large rooms, we stayed with balcony where we had a lovely view to the mountains. The food is five stars and it applies both breakfast and especially a lush evening menu. Top service from reception and serving staff.
Couple
Comment: 23 Jun 2026
Stayed in: Jun 2026
Under the old owners, it was worth 4 stars. Under the new tenants, at most 2.5 stars.
Hotel Kristall experience report.
To the facts:
After 5 years, we decided on short notice to visit this establishment.
to pay another visit.
At that time, the hotel was well-maintained under the previous (unfortunately deceased)
owner and certainly worth its 4 stars.
A tenant was appointed and the house was "renovated."
Regarding the current condition and our experiences:
However, the renovation was to the detriment of the guests.
The former saltwater pool was replaced by a chlorine pool.
Our telephone inquiry (!!!) for a free suite for 1 week
was confirmed.
So off to Marling.
First negative surprise: They wanted to take our passports immediately, without a prior room inspection.
Clearly, in this context, a preliminary invoice for 8 days had already been created,
even though no legally binding booking was in place.
The "free suite" was not available.
Instead, we were offered a dark, small, and hot room under the roof.
.
Alternatively, room 101. On the ground floor, right by the parking lot.
We took it for form's sake.
Worn out, terrible mattresses, the bathroom was characterized by rusty
drainage systems and minimal amenities (in a 4-star hotel, there should
at least be a bidet).
Curtains were not present, only blinds.
Since the room was directly by the parking lot, sleep was out of the question,
as it was continuously lit and frequented.
The previous dinner was quite mediocre.
The duck breast filet offered as the main course certainly had the quality
to dull knife blades and was surrounded by a thick
layer of fat. The dessert could, with good will, fit on a
tablespoon. In short: One stood up from the table almost hungry.
I must, however, commend that the service did its best.
After a half-awake night, it was time for breakfast.
. That was fine overall,
the selection was okay, even though it was better 5 years ago. 3*.
Unfortunately, I had an extreme attack of hypertension that morning
and had to cut my stay short for health reasons.
Then comes the kicker: Upon departure (1 night), we were supposed to pay the full 8 days for a supposedly fixed booking for 1 week, while we were threatened with the
police.
Allegedly, we had booked fixed, even though only a partial inquiry took place.
Such an approach is absolutely unacceptable and has not happened to us so far
in any hotel (we know a few here).
I wonder who was bribed to keep the 4 stars
intact!
We will initiate legal action and will definitely not recommend this establishment!!!!
A small gem in Tarifa
To the facts:
After 5 years, we decided on short notice to visit this establishment.
to pay another visit.
At that time, the hotel was well-maintained under the previous (unfortunately deceased)
owner and certainly worth its 4 stars.
A tenant was appointed and the house was "renovated."
Regarding the current condition and our experiences:
However, the renovation was to the detriment of the guests.
The former saltwater pool was replaced by a chlorine pool.
Our telephone inquiry (!!!) for a free suite for 1 week
was confirmed.
So off to Marling.
First negative surprise: They wanted to take our passports immediately, without a prior room inspection.
Clearly, in this context, a preliminary invoice for 8 days had already been created,
even though no legally binding booking was in place.
The "free suite" was not available.
Instead, we were offered a dark, small, and hot room under the roof.
.
Alternatively, room 101. On the ground floor, right by the parking lot.
We took it for form's sake.
Worn out, terrible mattresses, the bathroom was characterized by rusty
drainage systems and minimal amenities (in a 4-star hotel, there should
at least be a bidet).
Curtains were not present, only blinds.
Since the room was directly by the parking lot, sleep was out of the question,
as it was continuously lit and frequented.
The previous dinner was quite mediocre.
The duck breast filet offered as the main course certainly had the quality
to dull knife blades and was surrounded by a thick
layer of fat. The dessert could, with good will, fit on a
tablespoon. In short: One stood up from the table almost hungry.
I must, however, commend that the service did its best.
After a half-awake night, it was time for breakfast.
. That was fine overall,
the selection was okay, even though it was better 5 years ago. 3*.
Unfortunately, I had an extreme attack of hypertension that morning
and had to cut my stay short for health reasons.
Then comes the kicker: Upon departure (1 night), we were supposed to pay the full 8 days for a supposedly fixed booking for 1 week, while we were threatened with the
police.
Allegedly, we had booked fixed, even though only a partial inquiry took place.
Such an approach is absolutely unacceptable and has not happened to us so far
in any hotel (we know a few here).
I wonder who was bribed to keep the 4 stars
intact!
We will initiate legal action and will definitely not recommend this establishment!!!!
A small gem in Tarifa
Hotel response
Comment: 2 Sep 2026
Sehr geehrte Gäste aus Augsburg,
vielen Dank für Ihre Bewertung. Wir bedauern, dass Sie Ihren Aufenthalt bei uns negativ in Erinnerung haben, möchten jedoch einige Punkte aus Ihrer Darstellung richtigstellen.
Nach einer einjährigen, familiär bedingten Schließung haben wir das Hotel als Pächter übernommen. Der Eigentümer, der weiterhin im Haus wohnt, hat das Gebäude seither weder renoviert noch baulich verändert. Das Haus befindet sich somit in exakt dem Zustand, den Sie von Ihrem Besuch vor fünf Jahren kennen – abgesehen von minimalen Details bei der Dekoration. Da Ihnen die Gegebenheiten vertraut waren, überrascht es uns, dass Sie das Ambiente nun so negativ wahrnehmen.
Sie haben sich bei der Buchung bewusst gegen eine Suite und für das preisgünstigere Zimmer im Parterre entschieden. Da unser Haus in einer absolut ruhigen Lage ohne Durchgangsverkehr liegt und das Zimmer zudem über Rollos verfügt, können wir Ihre Beschwerde über Schlafmangel nicht ganz nachvollziehen.
Bezüglich des Check-ins möchten wir betonen, dass es eine gesetzliche Vorschrift sowie weltweit gängige Praxis ist, vor dem Bezug des Zimmers die Identität der Gäste mittels Ausweis zu erfassen. Ein vorheriges Betreten des Zimmers ist aus rechtlichen Gründen nicht zulässig.
Zudem weisen wir darauf hin, dass auch eine telefonische Buchung einen rechtsverbindlichen Vertrag darstellt. Den von Ihnen angedrohten rechtlichen Schritten sehen wir daher gelassen entgegen und warten darauf noch heute.
Wie man ja herauslesen kann ging kommt Ihre Wut nur daher dass Sie das gebuchte Zimmer für die ganze Woche bezahlen mussten, aber auch dass ist überall so, denn wir können nicht für krankheitsbedingte ausfälle unserer Gäste gerade stehen, dafür gibt es Reiserücktrittsversicherungen.
Für Ihre Zukunft wünschen wir Ihnen alles Gute.
Mit freundlichen Grüßen
Familie Gurschler
vielen Dank für Ihre Bewertung. Wir bedauern, dass Sie Ihren Aufenthalt bei uns negativ in Erinnerung haben, möchten jedoch einige Punkte aus Ihrer Darstellung richtigstellen.
Nach einer einjährigen, familiär bedingten Schließung haben wir das Hotel als Pächter übernommen. Der Eigentümer, der weiterhin im Haus wohnt, hat das Gebäude seither weder renoviert noch baulich verändert. Das Haus befindet sich somit in exakt dem Zustand, den Sie von Ihrem Besuch vor fünf Jahren kennen – abgesehen von minimalen Details bei der Dekoration. Da Ihnen die Gegebenheiten vertraut waren, überrascht es uns, dass Sie das Ambiente nun so negativ wahrnehmen.
Sie haben sich bei der Buchung bewusst gegen eine Suite und für das preisgünstigere Zimmer im Parterre entschieden. Da unser Haus in einer absolut ruhigen Lage ohne Durchgangsverkehr liegt und das Zimmer zudem über Rollos verfügt, können wir Ihre Beschwerde über Schlafmangel nicht ganz nachvollziehen.
Bezüglich des Check-ins möchten wir betonen, dass es eine gesetzliche Vorschrift sowie weltweit gängige Praxis ist, vor dem Bezug des Zimmers die Identität der Gäste mittels Ausweis zu erfassen. Ein vorheriges Betreten des Zimmers ist aus rechtlichen Gründen nicht zulässig.
Zudem weisen wir darauf hin, dass auch eine telefonische Buchung einen rechtsverbindlichen Vertrag darstellt. Den von Ihnen angedrohten rechtlichen Schritten sehen wir daher gelassen entgegen und warten darauf noch heute.
Wie man ja herauslesen kann ging kommt Ihre Wut nur daher dass Sie das gebuchte Zimmer für die ganze Woche bezahlen mussten, aber auch dass ist überall so, denn wir können nicht für krankheitsbedingte ausfälle unserer Gäste gerade stehen, dafür gibt es Reiserücktrittsversicherungen.
Für Ihre Zukunft wünschen wir Ihnen alles Gute.
Mit freundlichen Grüßen
Familie Gurschler
Couple
BE
Comment: 25 Sep 2025
Stayed in: Sep 2025
Tyrolean hotel where time has stood still for 50 years
Pros · The spacious suite with lots of light and a large terrace (albeit without separation --> privacy) with mountain views, nice breakfast.
The good weather, the proximity to the bustling town of Merano.
The pool in the middle of the garden is worth a nice picture but unfortunately not usable in September (the water is far too cold, not heated).
Cons · No air conditioning, no box spring (very moderate bed), no safe, no parquet, no mini bar, no make-up mirror, no coffee in the room, not even a kettle, old, old-fashioned furniture; for an expensive 4 star hotel (room with breakfast per night 230 EUR) there is a lot missing.
The good weather, the proximity to the bustling town of Merano.
The pool in the middle of the garden is worth a nice picture but unfortunately not usable in September (the water is far too cold, not heated).
Cons · No air conditioning, no box spring (very moderate bed), no safe, no parquet, no mini bar, no make-up mirror, no coffee in the room, not even a kettle, old, old-fashioned furniture; for an expensive 4 star hotel (room with breakfast per night 230 EUR) there is a lot missing.
Other
Comment: 13 Aug 2025
Stayed in: Aug 2025
The pool offers a welcome dip in the hot months.
Great breakfast and very friendly and courteous staff.
The pool offers a welcome dip in the hot months.
The pool offers a welcome dip in the hot months.
Family traveller
Comment: 3 Aug 2025
Stayed in: Aug 2025
Family holiday with the family
We stayed at this hotel a week in August with children. The hotel is located in the village of Marlengo. Everything is very well organized and you can enjoy a very nice view of the valley on Merano and the valley leading to Bolzano. The hotel has a beautiful swimming pool with a garden where you can relax in the shade of the trees or taking a nice sauna. The food definitely stands out, both breakfast and dinner are plentiful with many delicious dishes. The staff is very friendly and helpful. The children have grown so attached to Hasna that she is a nice, kind and professional person. We hope to return soon!
Excellent location
St. Felixweg 16, Marling, 39020, Italy|0.59 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Landhaus Hotel Kristall: FAQs
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