Just Hotel Milano
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Just Hotel Milano
Just Hotel Milano
A contemporary hotel right in front of Milano Centrale Station, Just Hotel Milano enjoys a great location close to train and metro links. It is just 750 metres from the Buenos Aires shopping street and 2 km from Milan Fashion District.
Reviews from 
Family traveller
Comment: 16 Aug 2026
Location Location Location
Visited Milan for a day for a transfer to Switzerland .. a very clean efficient space and very convenient . Had a very comfortable one night stay . It’s just few steps away from Milan Central
Family traveller
Comment: 15 Aug 2026
1/5 – Serious safety, cleanliness and maintenance issues, followed by a disappointing response from management
We stayed at Just Hotel Milano from July 21 to July 25, 2026, and unfortunately our experience was significantly worse than our previous stay at the same hotel.
We had previously stayed here from April 28 to May 1, when we booked two rooms for three people each, with breakfast included, and had a good experience. Because of that positive experience, we decided to stay at the hotel again. Unfortunately, this time the experience was very different.
We paid slightly more this time for one room for three people, without breakfast, and encountered multiple problems.
The shower was leaking badly and the floor in front of it was dirty. When we used the shower for the first time, it leaked so much that the entire shower mat became soaked. There was also an extremely strong and unpleasant smell coming from the shower.
The trash can was broken, with a piece of metal sticking out of the pedal, which could potentially cause an injury. The entrance light was not working, there were spider webs in a corner of the ceiling, and there was a noticeable amount of dust on the nightstands and countertops next to the window.
We were also not initially provided with enough towels for three people and had to request additional ones. When we requested an extra blanket, it arrived without a bedsheet covering it. On the second day, one of the towels provided to us also had a visible stain.
However, the most serious issue was the security of our room.
On the second day, after housekeeping had cleaned our room, we returned to find that our door had been left slightly open. This meant that anyone could potentially have entered our room while we were away. Even more concerning, the exact same thing happened to another room next to ours the following day.
This is a major safety and security failure. Hotel accommodation in Italy is subject to legal safety requirements, and guests should be able to trust that their rooms are properly secured when they are away. The fact that this happened to more than one room on consecutive days made this particularly concerning.
There was also an issue involving our belongings. On the third day, housekeeping threw away a paper bag containing a receipt that we specifically needed. The bag was not next to the trash can and there was no reason for it to be considered rubbish. We eventually recovered it the following day, but only after several conversations with reception and several hours of waiting.
What made the entire situation even more disappointing was the hotel's response to my complaint.
The manager's response focused heavily on the fact that we had not reported all of these problems immediately during our stay. I found this response unfair. We had an early morning flight, a busy schedule throughout our four-day stay and a lot of luggage. Changing rooms was therefore not a simple solution for us. We did not want to spend our limited vacation time repeatedly going to reception, explaining problems, packing our belongings and moving rooms.
Of course, guests should report problems when possible. However, basic cleanliness, functioning facilities and room security are not optional services that guests should have to repeatedly complain about in order to receive.
I also specifically raised the security issue in my complaint and expected the hotel to address it. However, the manager's response did not address the security issue at all. Instead, the response focused on why we had not reported the other problems immediately and on the fact that the hotel could have offered us a room change, an upgrade or other services.
The hotel's proposed solution was a 15% discount on a future stay. In my opinion, this is not an appropriate form of compensation. In order to benefit from it, I would have to spend money at the same hotel again after having such a disappointing experience. It does not compensate me for the problems experienced during this stay.
After receiving their response, I sent a final email specifically explaining that **basic safety and cleanliness are not optional services** and should not depend on whether a guest has the time or ability to repeatedly complain during their stay. Unfortunately, the hotel has not responded to that email at all.
Given that I have already attempted to resolve this directly with the hotel and have received no response regarding the safety and cleanliness concerns, if the hotel does not provide an adequate response or solution, I will report this matter to the relevant authorities in Milan so that the circumstances can be properly reviewed.
The location of the hotel is convenient, but unfortunately a good location does not compensate for problems involving cleanliness, maintenance, security and the way a serious complaint was handled.
I am particularly disappointed because I had previously stayed at this hotel and had a positive experience, which is why I chose to return. After this stay and the way the complaint was handled, I would not choose this hotel again and cannot recommend it based on our experience.
We had previously stayed here from April 28 to May 1, when we booked two rooms for three people each, with breakfast included, and had a good experience. Because of that positive experience, we decided to stay at the hotel again. Unfortunately, this time the experience was very different.
We paid slightly more this time for one room for three people, without breakfast, and encountered multiple problems.
The shower was leaking badly and the floor in front of it was dirty. When we used the shower for the first time, it leaked so much that the entire shower mat became soaked. There was also an extremely strong and unpleasant smell coming from the shower.
The trash can was broken, with a piece of metal sticking out of the pedal, which could potentially cause an injury. The entrance light was not working, there were spider webs in a corner of the ceiling, and there was a noticeable amount of dust on the nightstands and countertops next to the window.
We were also not initially provided with enough towels for three people and had to request additional ones. When we requested an extra blanket, it arrived without a bedsheet covering it. On the second day, one of the towels provided to us also had a visible stain.
However, the most serious issue was the security of our room.
On the second day, after housekeeping had cleaned our room, we returned to find that our door had been left slightly open. This meant that anyone could potentially have entered our room while we were away. Even more concerning, the exact same thing happened to another room next to ours the following day.
This is a major safety and security failure. Hotel accommodation in Italy is subject to legal safety requirements, and guests should be able to trust that their rooms are properly secured when they are away. The fact that this happened to more than one room on consecutive days made this particularly concerning.
There was also an issue involving our belongings. On the third day, housekeeping threw away a paper bag containing a receipt that we specifically needed. The bag was not next to the trash can and there was no reason for it to be considered rubbish. We eventually recovered it the following day, but only after several conversations with reception and several hours of waiting.
What made the entire situation even more disappointing was the hotel's response to my complaint.
The manager's response focused heavily on the fact that we had not reported all of these problems immediately during our stay. I found this response unfair. We had an early morning flight, a busy schedule throughout our four-day stay and a lot of luggage. Changing rooms was therefore not a simple solution for us. We did not want to spend our limited vacation time repeatedly going to reception, explaining problems, packing our belongings and moving rooms.
Of course, guests should report problems when possible. However, basic cleanliness, functioning facilities and room security are not optional services that guests should have to repeatedly complain about in order to receive.
I also specifically raised the security issue in my complaint and expected the hotel to address it. However, the manager's response did not address the security issue at all. Instead, the response focused on why we had not reported the other problems immediately and on the fact that the hotel could have offered us a room change, an upgrade or other services.
The hotel's proposed solution was a 15% discount on a future stay. In my opinion, this is not an appropriate form of compensation. In order to benefit from it, I would have to spend money at the same hotel again after having such a disappointing experience. It does not compensate me for the problems experienced during this stay.
After receiving their response, I sent a final email specifically explaining that **basic safety and cleanliness are not optional services** and should not depend on whether a guest has the time or ability to repeatedly complain during their stay. Unfortunately, the hotel has not responded to that email at all.
Given that I have already attempted to resolve this directly with the hotel and have received no response regarding the safety and cleanliness concerns, if the hotel does not provide an adequate response or solution, I will report this matter to the relevant authorities in Milan so that the circumstances can be properly reviewed.
The location of the hotel is convenient, but unfortunately a good location does not compensate for problems involving cleanliness, maintenance, security and the way a serious complaint was handled.
I am particularly disappointed because I had previously stayed at this hotel and had a positive experience, which is why I chose to return. After this stay and the way the complaint was handled, I would not choose this hotel again and cannot recommend it based on our experience.
Solo traveller
Comment: 12 Aug 2026
A must for stay in Milan
Booked as part of an Interail trip what a wonderful find. Tucked away 5 minutes walk from Central station. The room was awesome, had been upgraded to a duplex. Beautiful. Room peaceful, cool and excellent. Bathrooms well thought out. Bed was huge and comfortable. One minus no spoon to stir hot drink, or milk for coffee. Breakfast was extra but so good. Krista served and made you feel like a VIP. Excellent choices on offer hot and cold
Anonymous traveller
Comment: 4 Aug 2026
Stayed in: Jul 2026
Great hotel, located right next to Milano Central station.
Staff were friendly and helpful.
Rooms were modern and clean, thigh beds and pillows could be a little more comfortable!!
Staff were friendly and helpful.
Rooms were modern and clean, thigh beds and pillows could be a little more comfortable!!
Couple
Comment: 14 Jul 2026
Are you looking for a hotel near the Milan central station? Well, you are in the right place!
I stayed at this property for a weekend, from March 7 to March 9, 2026, during a very busy week in Milan for the Milan - Inter derby and the Paralympics. The property enjoys a privileged location for those who decide to arrive in the Lombard city by train, as the Milan central train station is just a stone's throw away. The room was very clean, including the bathroom (equipped with a welcome set and towels changed twice during the stay). The staff is always available for any need. I was not able to try the breakfast or other types of service, given my short stay at the hotel. I highly recommend it, especially for its strategic location.
Excellent location
Via Napo Torriani 29, Municipio 2, Milan, 20124, Italy|2.48 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please check with the hotel about the regulations for adjusting the air conditioning temperature as new regulations have been implemented to support environmental protection.
Please contact the hotel for details about adding extra beds.
Just Hotel Milano: FAQs
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