Mercure Napoli Centro Angioino
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Front desk 24 hour
More about Mercure Napoli Centro Angioino
Mercure Napoli Centro Angioino
Just 400 metres from both Molo Beverello Harbour and the Expo Napoli Exhibition Centre, Hotel Mercure offers a panoramic terrace overlooking the Maschio Angioino castle. Naples's historical centre is a 10-minute walk away.
Reviews from 
Couple
CH
Comment: 25 May 2026
Stayed in: May 2026
Good location - Mercure as usual!
We spent two nights in this lovely hotel.
Freshly renovated hotel. It is very well placed, 10-15 minutes on foot from the main attractions. The hotel has a beautiful terrace overlooking the castle. The rooms are clean, well arranged, and recently renovated. A convenient stop if you are coming to Naples!
Freshly renovated hotel. It is very well placed, 10-15 minutes on foot from the main attractions. The hotel has a beautiful terrace overlooking the castle. The rooms are clean, well arranged, and recently renovated. A convenient stop if you are coming to Naples!
Hotel response
Comment: 27 May 2026
Cher Client,
Nous vous remercions sincèrement pour votre retour positif. Il est réjouissant de savoir que vous avez apprécié notre localisation ainsi que le confort de nos chambres récemment rénovées. Nous sommes également ravis que la terrasse avec vue sur le château ait contribué à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Naples.
Cordialement,
Responsable de la Réception
Hotel Mercure Napoli Centro Angioino
Nous vous remercions sincèrement pour votre retour positif. Il est réjouissant de savoir que vous avez apprécié notre localisation ainsi que le confort de nos chambres récemment rénovées. Nous sommes également ravis que la terrasse avec vue sur le château ait contribué à rendre votre séjour agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Naples.
Cordialement,
Responsable de la Réception
Hotel Mercure Napoli Centro Angioino
Anonymous traveller
Comment: 29 Aug 2026
Stayed in: Aug 2026
An amazing offering for single travelers with single bed rooms with full facilities at good prices. The breakfast or evening cocktail terrace looks straight at the Castle and towards the harbor. There may be no better breakfast location in a mecure hotel anywhere. Will return
Couple
Comment: 9 Aug 2026
Stayed in: Aug 2026
Everything perfect
Excellent stay, a beautiful experience to be repeated....I thank all the staff and in particular Marcella for her kindness and skill.
Hotel response
Comment: 20 Aug 2026
Gentile Luisa R,
La ringraziamo sinceramente per le sue parole gentili. Siamo lieti che il suo soggiorno sia stato ottimale e che abbia apprezzato la nostra ospitalità e il servizio del personale, in particolare di Marcella. Ci auguriamo di rivederla presto.
Cordiali saluti,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
La ringraziamo sinceramente per le sue parole gentili. Siamo lieti che il suo soggiorno sia stato ottimale e che abbia apprezzato la nostra ospitalità e il servizio del personale, in particolare di Marcella. Ci auguriamo di rivederla presto.
Cordiali saluti,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Family traveller
Comment: 7 Aug 2026
Stayed in: Jul 2026
Extremely Disappointing Stay and Complete Lack of Customer Service
Our experience at Mercure Napoli Angioino was completely unacceptable. We stayed in Rooms 600 and 602 for two nights, and the air conditioning in both rooms failed to cool them properly.
We reported the problem during our stay and gave the hotel an opportunity to resolve it. Staff inspected the rooms, but nothing was fixed. Both rooms remained unbearably hot throughout our stay, despite the extreme summer temperatures in Naples.
The situation was especially upsetting because my son developed a heat rash. Instead of being able to recover in a cool, comfortable room, he spent both nights waking up drenched in sweat and unable to rest properly.
We also raised the issue directly with the hotel staff when we checked out. Our stay was almost three weeks ago, and I am still following up with the customer service team. To date, neither Mercure nor Accor has provided a meaningful response or resolution. They continue to request generic information rather than properly addressing what happened.
Working air conditioning during the summer is not a luxury. It is one of the most basic services a hotel should provide. The lack of concern shown afterward has made an already disappointing experience even worse.
I intend to share this experience across travel review platforms because other families, especially those traveling with children, should be aware of both the unacceptable room conditions and the complete lack of responsive customer service from Mercure and Accor.
We reported the problem during our stay and gave the hotel an opportunity to resolve it. Staff inspected the rooms, but nothing was fixed. Both rooms remained unbearably hot throughout our stay, despite the extreme summer temperatures in Naples.
The situation was especially upsetting because my son developed a heat rash. Instead of being able to recover in a cool, comfortable room, he spent both nights waking up drenched in sweat and unable to rest properly.
We also raised the issue directly with the hotel staff when we checked out. Our stay was almost three weeks ago, and I am still following up with the customer service team. To date, neither Mercure nor Accor has provided a meaningful response or resolution. They continue to request generic information rather than properly addressing what happened.
Working air conditioning during the summer is not a luxury. It is one of the most basic services a hotel should provide. The lack of concern shown afterward has made an already disappointing experience even worse.
I intend to share this experience across travel review platforms because other families, especially those traveling with children, should be aware of both the unacceptable room conditions and the complete lack of responsive customer service from Mercure and Accor.
Hotel response
Comment: 28 Aug 2026
Dear Hani P,
Thank you for sharing your feedback regarding your recent stay at Mercure Napoli Centro Angioino. I sincerely regret to learn about the issues you encountered with the air conditioning and the discomfort it caused during your visit. We strive to provide a comfortable environment for all our guests, and it is disappointing to hear that we did not meet your expectations in this regard.
I understand that the situation was particularly distressing for your son, and I apologize for any discomfort he experienced. It is our policy to address guest concerns promptly, and I regret that the follow-up did not meet the level of service we aim to provide. Your comments regarding our customer service are invaluable, and I assure you that they will be reviewed to improve our response to similar situations in the future.
We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
Sincerely,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Thank you for sharing your feedback regarding your recent stay at Mercure Napoli Centro Angioino. I sincerely regret to learn about the issues you encountered with the air conditioning and the discomfort it caused during your visit. We strive to provide a comfortable environment for all our guests, and it is disappointing to hear that we did not meet your expectations in this regard.
I understand that the situation was particularly distressing for your son, and I apologize for any discomfort he experienced. It is our policy to address guest concerns promptly, and I regret that the follow-up did not meet the level of service we aim to provide. Your comments regarding our customer service are invaluable, and I assure you that they will be reviewed to improve our response to similar situations in the future.
We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
Sincerely,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Couple
Comment: 24 Jul 2026
Stayed in: Jul 2026
Great Stay and would highly recommend
Great hotel, staff welcoming, helpful and very knowledgeable about Naples and the surrounding area.
Hotel is very close to old town, main shopping area, port and Castle.
Hotel is very clean.
Graze Mile to the staff and management.
Hotel is very close to old town, main shopping area, port and Castle.
Hotel is very clean.
Graze Mile to the staff and management.
Hotel response
Comment: 27 Jul 2026
Dear Guest,
Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff welcoming and knowledgeable, and that our location suited your needs. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.
Best regards,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff welcoming and knowledgeable, and that our location suited your needs. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.
Best regards,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Excellent location
Via Agostino Depretis, 123, Naples, 80133, Italy|0.14 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Mercure Napoli Centro Angioino: FAQs
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