Up Hotel

Name: Up Hotel
Address: Via Cesare Rosaroll 6, Naples, 80139, Italy, Naples, Campania, 80139, Italy

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Fast facts

Check in from:	14:00
Check out before:	10:30
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

View all

Wi-Fi

Parking

Air conditioning

Airport shuttle

Non-smoking

Laundry

More about Up Hotel

Up Hotel

Up Hotel is located in the centre of Naples, 600 metres from Napoli Centrale Train Station. It offers a roof garden, free WiFi throughout and a 24-hour customer support service.

Reviews from

Mentioned by travellers

Couple

Comment: 4 Feb 2026

Stayed in: Jan 2026

Highly recommended for those looking for quality, comfort and a touch of style. We will definitely be back!

We stayed at the Up Hotel and the experience was really excellent! The property is modern, clean and well organized. Check-in was simple and well explained, even independently. The room was spacious, quiet and equipped with everything you need for a comfortable stay.
The staff was always helpful and friendly, ready to assist us at all times. Also great location: convenient for getting around town, but at the same time quiet.
Very useful online marketplace, full of advice on services and activities in the area. An extra attention that we really enjoyed!

Solo traveller

Comment: 20 May 2026

Stayed in: May 2026

Very unsatisfactory

No one available at reception despite a sign giving opening times.
No hot water for two days. Shower head off the wall and once fixed, not working. Wash hand basin with water stopper. Very arrogantly been told if I didn't like it I should have left the day I arrived. If I did that I would have lost my money.
Breakfast not onsite, few hundred meters away in a local bar.

Couple

Comment: 6 May 2026

Stayed in: Apr 2026

Would not return

I never write a negative review, but unfortunately I can not find many positive aspects. The few are: communication via practical wp, with all the instructions on how to get to the room counting that the reception is not always active; clean rooms and kind contact person, convenient location because near the Garibaldi metro station. The rest I can not call positive: the hotel is only on one floor of a poorly maintained building; there was no provision when booking that breakfast would be that. The wording “breakfast included” on booking certainly does not suggest a dish with: 1 jam, 1 nutellina, 1 single-serving biscuit, 1 packed snack, 1 herbal tea and 1 single-serving freeze-dried coffee. There was a kettle but no water. No milk, no choice of no food (if one of us had been celiac? In all hotels there are replacements). We thought that what we found in the room was a welcome kit (as we were offered in a hotel in Sardinia, for example). The next day, in fact, we searched in vain for the breakfast room; I sent a message and was called back (it was early Sunday morning so appreciated service). I was told that the 6 euro option chosen included what was found in the room. I did not want to make controversy but the customer should be informed well; nowhere was written in what is scheduled breakfast. Since there are several bars nearby it would have been more appreciable to have a ticket in one of these places to consume for a drink and a sweet/savory instead of what you had. Also counting the fact that it would be more environmentally friendly without the plastic of snacks, cookies, freeze-dried coffee.

Couple

Comment: 5 May 2026

Stayed in: May 2026

Bad experience

I'm sorry, this is the first time I've had such a bad review, but the experience was bad. I state that in the hotel I did not set foot practically, limiting myself to the reception, so I can not say anything about the rooms. Already the reception is perplexing: to call it minimal is an understatement, just a banquet and four chairs in what looks like a former store, with the door that does not open from the outside, it is always necessary for the receptionist to intervene... The problem is that my wife and I are lovers of breakfast, which for us is the most important meal of the day. Precisely for this reason at the time of booking we always check that a rich 'continental breakfast' is guaranteed, and this was well specified on the site. Upon arrival we are told that unfortunately the breakfast room is being renovated and that for breakfast will be served in the room freeze-dried coffee with some biscuits, a jam and a Nutella (Sic!). Even of the much vaunted and rich breakfast in the room, offered on the site as an alternative to continental breakfast, no trace. At our logical representations the receptionist (I did not understand if he was the owner or not...) tried to make us look like fools, saying that on breakfasts we had made everything up and that on the site there was nothing of what we demanded. Too bad that, as usual, we bring with us a nice printout of the pages of the site, which we promptly exhibited. Here began a discussion that led us to cancel the reservation and choose a nearby hotel, which fortunately had rooms available. I must say that the manager has always kept the discussion on a very civilized level and has somehow 'facilitated' the cancellation of the booking, without making a fuss. I would like to point this out in fairness. Otherwise, bad experience.

Solo traveller

Comment: 28 Feb 2026

Stayed in: Mar 2026

A rip-off

It's not a hotel, it's a bad b b that not even the navigator can find, it's not true that there is parking, you have to leave the car in the street, the room is mediocre, breakfast is a snack and four bags of freeze dried, and it also costs a lot for what it is, a disaster, plus the reception does not answer if you arrive late and you do not find them you are screwed

Hotel response

Comment: 1 Mar 2026

La stessa recensione fasulla pubblicata su Booking, riporto la stessa risposta ad onore al vero:
Caro potenziale ospite purtroppo la tua recensione è fasulla, visto che non sei mai arrivata nel nostro hotel e quindi il tuo giudizio forse è fatto perché sei della concorrenza.
• Intanto teniamo a precisare che non c’è scritto da nessuna parte che noi abbiamo un parcheggio nell’hotel, noi ci limitiamo a consigliare un parcheggio ad 87 metri dall’ingresso dell’hotel che è di proprietà del comune e che offre un un servizio di parcheggio a partire dai 25 euro per 24 ore e che è video sorvegliato ed assicurato.
• C’è scritto ovunque che la nostra reception è attiva per il check in in presenza fino alle ore 20.00 ma dopo tale orario è necessario farlo online, nelle due modalità possibili: o compilando il foam dedicato ed inviato tramite un link sulla messaggistica di Booking e su whatsapp oppure mandando la foto del documento d’identità che non viene mai salvata.
• A dimostrazione che non sei mai stata da noi ma è una recensione falsa è proprio il fatto che noi ci troviamo in zona Centro Storico, dove si trovano a poca distanza i maggiori punti di interesse, come il Cristo Velato, il Duomo, il Museo Nazionale, il Real Orto Botanico, la famosissima Spaccanapoli, e la Napoli Sotterranea.
• Distiamo a pochi minuti dalla metropolitana o dal tram che si può prendere a trenta secondi a piedi dal nostro ingresso per raggiungere agevolmente il porto, piazza municipio ed i quartieri spagnoli con via Toledo.
• Se vuoi prenotare e pagare in un secondo momento è possibile, ma se vuoi arrivare dopo le 20.00 come ti è stato comunicato, è possibile pagare o tramite circuito Nexi, o tramite Sumup, o tramite Satispay in modo dilazionato o direttamente con iban.
• La colazione offerta nella prenotazione della camera del valore di 6 euro da la possibilità di consumare dei prodotti direttamente in camera in totale autonomia, utilizzando il bollitore messo a disposizione per poter gustare un buon cappuccino, un cornetto , accompagnato da un vasetto di miele ed uno di Nutella, dei biscotti, ed una tisana pompadour; c’è da notare la totale assenza di plastiche e l’utilizzo di carta e vetro.
Infine posso aggiungere che tu stesso nella messaggistica whatsapp hai mandato un messaggio dicendo che avresti segnalato positivamente la nostra gentilezza.
Inoltre l’hotel è stato ristrutturato nel 2025 percui é nuovo ed è ben tenuto, sfidiamo chiunque a venire di persona per rendersi conto che nel nostro hotel c’è amore e dedizione per garantire un servizio di qualità.

Location

3.3

Via Cesare Rosaroll 6, Naples, 80139, Italy|2.02 km from city centre

Check in and check out

Check in from:

14:00

Check out before:

10:30

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cots

3 years old and under

R 284 (EUR15) per person per night

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast price

R 114 (≈EUR 6)/person

Breakfast times

07:30 - 10:00 from Monday to Sunday

Important information from the hotel

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Please inform Up Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.

Accepted payment methods

This hotel accepts the following payment methods: