We went to the facility for my birthday at the end of June. Regarding the Restaurant and the dining room staff, I would give 5 stars for the courtesy and the quality/price of the food; unfortunately, the Spa weighs very negatively (if it had been only for that, I would have given 1 star). When my girlfriend booked via WhatsApp, it was not explained to her that it was necessary to pay a supplement to have exclusivity of the Spa; she was given hasty and unclear instructions. Arriving there to relax, we were greeted by a blonde lady (I believe the Spa manager) who accompanied us to the changing rooms (2mx2, you can barely move inside), giving us a bathrobe and a pair of slippers (the welcome glass of wine that you write about on the site never arrived). Once inside, we found ourselves in front of a Spa (if it can be defined as such) composed of: 1 acceptable but small sauna, 1 Turkish bath that does not work that well, 1 foot bath that seems inappropriate to call a Kneipp path (with dirty water), 1 emotional shower that works poorly, 1 normal shower, 1 relaxation room with some loungers and welcome herbal teas with 2 small packets of cookies, and 1 hot tub (the only positive note of the Spa); outside, a terrace with a very nice view, too bad you are surrounded by other houses, so privacy is 0. The thing I consider most serious is that we were not warned that for the two hours of our relaxation session, we were together with two different couples of people who took turns. Besides the fact that the lack of privacy is not appreciated, a doubt arose in my mind: how do you clean the tubs and the areas if you do not take a cleaning break between one shift and the next? In fact, the lady would mop quickly and just change the towels and herbal teas while we were inside, watching us the whole time with a suspicious air, thinking that we were doing who knows what. Once the terrible experience in the Spa was over, we headed to the Restaurant where we had a very good time. After finishing dinner, we asked where we could settle the bill; we were told to go to the reception. While we were going down the stairs, we met the blonde lady from the Spa again, who, with a threatening air and looking at us as if we were thieves, said to us: "where are you going?" We calmly replied that we were going down to pay; this attitude is very serious because we are not thieves and we were going to pay. I assure you that it was not pleasant, and at that moment I had to restrain myself. Once we arrived at the reception, a younger woman (I think the owner) came and told us she would be right back to let us pay; we waited about 20 minutes because they had forgotten about us due to a mosquito emergency on the floor above. I am sorry, but I do not think I will return; we were there to relax and were treated like two bums just because the blonde lady saw two young people. Furthermore, at those prices, I can go to the best spas in Italy, which have nothing to do with this facility. I am sorry, but you should review the service costs and the lady's courtesy because it takes very little to ruin one's reputation.