Hotel Caneva
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Fast facts
Check in from: | 13:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Front desk 24 hour
First aid kit
Fire extinguishers
Express check-out
Express check-in
More about Hotel Caneva
Hotel Caneva
Hotel Caneva is an economical 1 Star hotel , it is set in Very central location , between Rialto Bridge and St.
Reviews from 
Couple
Comment: 29 Jul 2026
Stayed in: Jul 2026
Terrible communication.
Definitely a negative experience. At the time of booking, my credit card was continuously declined, without any explanation or assistance being provided. I even changed several cards but they were all declined (these are credit cards that I use habitually). I tried several times to contact the property by phone to receive support, but I never got an answer.
I find it unacceptable that a hotel does not guarantee minimal customer service, especially during a delicate phase like booking. The total lack of communication and availability led me to give up on the booking and choose another property. I do not recommend this hotel to those looking for reliability and assistance based on my experience.
I find it unacceptable that a hotel does not guarantee minimal customer service, especially during a delicate phase like booking. The total lack of communication and availability led me to give up on the booking and choose another property. I do not recommend this hotel to those looking for reliability and assistance based on my experience.
Couple
Comment: 29 Mar 2026
Stayed in: Mar 2026
Bad experience
Unfortunately, due to sudden severe bereavement, I was unable to leave. At the time of booking I had accepted a non-refundable rate, so I take full responsibility for the choice made. However, there are situations in life that go beyond any contractual clause.
I would have expected at least a minimum of understanding or flexibility from the property, if only in the form of a human gesture, such as the ability to move dates or find an alternative solution. Instead, I found total rigidity and no opening, as if behind the booking there was no person but only a number.
In addition, I tried several times to contact the property by phone to explain the situation, but without any response. It was like disappearing into thin air: no support, no assistance, no attempt to meet me.
I understand the rules, but I think the way you treat customers in difficult times says much more than any service offered. This experience left me with a bitter disappointment, not so much for the financial loss, but for the total lack of empathy.
I hope you can reconsider your approach in similar situations in the future.
I would have expected at least a minimum of understanding or flexibility from the property, if only in the form of a human gesture, such as the ability to move dates or find an alternative solution. Instead, I found total rigidity and no opening, as if behind the booking there was no person but only a number.
In addition, I tried several times to contact the property by phone to explain the situation, but without any response. It was like disappearing into thin air: no support, no assistance, no attempt to meet me.
I understand the rules, but I think the way you treat customers in difficult times says much more than any service offered. This experience left me with a bitter disappointment, not so much for the financial loss, but for the total lack of empathy.
I hope you can reconsider your approach in similar situations in the future.
Couple
Comment: 6 Jan 2026
Stayed in: Feb 2025
To avoid and report
To avoid and report!!!! Scammers, I canceled the reservation 24 hours before saying that the credit card did not work, leaving us on the street, I tried 3 different even of my friends same result, we arrived at the reception and did not even answer the questions of explanation, reading the previous reviews do with everyone so!
Couple
Comment: 27 Sep 2025
Stayed in: Sep 2025
This is not a Hotel, but rather a dormitory (equipped)
We stayed at the Caneva Hotel in Venice on Thursday 25 September, and unfortunately the experience was disappointing.
At first glance, the room is spacious, but it immediately gives the impression of emptiness and neglect. Carpeting on the floor is stained, smells bad and reinforces this feeling of lack of maintenance. Single-glazed windows let through a lot of noise: every time a boat passed, the windows shook, making it difficult to sleep.
The bathroom, meanwhile, is far from up to scratch: very little water pressure, almost no hot water, and above all a glaring lack of cleanliness. We found hair in the shower as well as on the floor. For a hotel, this is unacceptable.
The entrance hall does not give a better impression either: dirty, littered with butts, obviously without the slightest recent sweep. The reception reflects the same mess as the rooms, giving a general impression of clutter and let go.
As for the bedding, it remains relatively comfortable, but basic: only a sheet and a bed top, no blanket, which is insufficient.
Only positive: the location, ideal 5 minutes from the Rialto bridge, which is very convenient to discover Venice.
In short, if the check-in went smoothly, everything else leaves something to be desired. This establishment would benefit from a review of its name, as it is more like a basic dormitory than a real hotel.
At first glance, the room is spacious, but it immediately gives the impression of emptiness and neglect. Carpeting on the floor is stained, smells bad and reinforces this feeling of lack of maintenance. Single-glazed windows let through a lot of noise: every time a boat passed, the windows shook, making it difficult to sleep.
The bathroom, meanwhile, is far from up to scratch: very little water pressure, almost no hot water, and above all a glaring lack of cleanliness. We found hair in the shower as well as on the floor. For a hotel, this is unacceptable.
The entrance hall does not give a better impression either: dirty, littered with butts, obviously without the slightest recent sweep. The reception reflects the same mess as the rooms, giving a general impression of clutter and let go.
As for the bedding, it remains relatively comfortable, but basic: only a sheet and a bed top, no blanket, which is insufficient.
Only positive: the location, ideal 5 minutes from the Rialto bridge, which is very convenient to discover Venice.
In short, if the check-in went smoothly, everything else leaves something to be desired. This establishment would benefit from a review of its name, as it is more like a basic dormitory than a real hotel.
Couple
Comment: 6 Aug 2025
Stayed in: Aug 2025
Cheating!! Cancellation without comment!!
I am extremely disappointed with my experience with this hotel. My booking was cancelled without any reason, although I had no problems or complaints. My messages were not responded to at all, and no one was available by phone. After the cancellation, the price of the room was increased from 240 euros to over 800 euros, which I find extremely dubious.
In addition, I was rejected by the hotel via booking any credit card, including Visa cards, which are activated and sufficiently covered. This most likely acts as a ploy to allow cancellation. The room is actually not free to cancel, which makes the situation even more questionable.
Now we had to spontaneously look for another accommodation for our Venice stay!! Which can be quite expensive in the short term.
Such behaviour is unacceptable to me and has greatly clouded my impression of this hotel. So if you don't want to end up without accommodation should not book here!!
In addition, I was rejected by the hotel via booking any credit card, including Visa cards, which are activated and sufficiently covered. This most likely acts as a ploy to allow cancellation. The room is actually not free to cancel, which makes the situation even more questionable.
Now we had to spontaneously look for another accommodation for our Venice stay!! Which can be quite expensive in the short term.
Such behaviour is unacceptable to me and has greatly clouded my impression of this hotel. So if you don't want to end up without accommodation should not book here!!
Very good location
Ramo Licini 5515, Castello, Venice, 30122, Italy|0.27 km from city centre
Check in and check out
Check in from:
13:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Caneva: FAQs
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