Hotel Excelsior Venice
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hotel Excelsior Venice
Hotel Excelsior Venice
Set right on the beach on Venice Lido, this 5-star hotel offers a peaceful location and a large heated outdoor pool. A free regular launch service takes guests to across the lagoon to St. Mark's Square in the heart of Venice.
Reviews from 
Couple
Comment: 22 May 2026
Stayed in: May 2026
Stunning hotel, amazing pool and attentive staff
Wouldn’t hesitate to recommend this stunning hotel and can’t wait to return. Our room overlooking Venice was beautiful, very bright, with lots of character & we had a lovely surprise of a room upgrade & champagne & strawberries for our special wedding anniversary. The staff are so friendly and helpful, especially at breakfast which was stunning with an amazing choice of food & drink and being able to sit out on the terrace in the sun just topped it off. The pool is beautiful, the most stunning setting, very clean and so relaxing. Fabulous complimentary boat transfer to Venice which is a great experience and the Lido is lovely to get away from the hustle & bustle of Venice. Also easy to get the ferry from the airport to the Lido if you don’t want to pay for a private water taxi. Miss this hotel already and can’t wait to return!
Anonymous traveller
Comment: 10 Aug 2026
Stayed in: Aug 2026
A very elegant and classic hotel with a wonderful location and charm
Beautiful view of the ocean.
Excellent staff very servicemindwd and helpful.
All the best Claes af Wetterstedt and Isabelle Dahlin
Beautiful view of the ocean.
Excellent staff very servicemindwd and helpful.
All the best Claes af Wetterstedt and Isabelle Dahlin
Anonymous traveller
Comment: 10 Aug 2026
Stayed in: Aug 2026
They had a great pool and a amazing beach with a curtesy boat shuttle-every 1/2 hour to San Marco square. The final water taxi back was at 9pm a bit early and pool closed early also 7pm
Family traveller
DE
Comment: 2 Aug 2026
Mixed Feelings
The hotel has partially renovated rooms so they are at least offered. We had a double room with balcony overlooking the sea on the sixth floor the renovation refer to the bedroom and entrance area, but not to the bathroom. The bathroom was like old tiles, which have cracks, as well as a sink with a crack in the bowl.
The room was otherwise very nice, the room service such as turn down service reads to be desired, once was completely forgotten means the towels not exchanged and the glasses that are on each bedside table were not renewed the next morning, but simply left standing.
We stayed at this hotel for the last time in 2024, the restaurant on the terrace was really excellent at the time, which you can't talk about anymore.
The hotel offers a shuttle service to Venice to St. Mark's Square. This has always been the case, however, because of driving away. The captains' lunch break is the last return trip at 9:00 p.m. in the evening, i.e. if you want to go to dinner in the city, you either use to leave earlier and be ready at 9:00 p.m. or you have to book an extra taxi for the return trip.
Overall, the hotel staff, and I don't mean the reception and the concierge, seemed totally overwhelmed. This was also noticeable at breakfast, where the service only really ran much faster after warning.
Actually very pity, because the location of the hotel directly at the Lido with a view of the Adriatic is just very beautiful
The room was otherwise very nice, the room service such as turn down service reads to be desired, once was completely forgotten means the towels not exchanged and the glasses that are on each bedside table were not renewed the next morning, but simply left standing.
We stayed at this hotel for the last time in 2024, the restaurant on the terrace was really excellent at the time, which you can't talk about anymore.
The hotel offers a shuttle service to Venice to St. Mark's Square. This has always been the case, however, because of driving away. The captains' lunch break is the last return trip at 9:00 p.m. in the evening, i.e. if you want to go to dinner in the city, you either use to leave earlier and be ready at 9:00 p.m. or you have to book an extra taxi for the return trip.
Overall, the hotel staff, and I don't mean the reception and the concierge, seemed totally overwhelmed. This was also noticeable at breakfast, where the service only really ran much faster after warning.
Actually very pity, because the location of the hotel directly at the Lido with a view of the Adriatic is just very beautiful
Hotel response
Comment: 3 Aug 2026
Dear Guest,
Thank you for taking the time to share your feedback and for choosing to stay with us again.
While I am pleased to know you appreciated our unique location and your room, I am truly sorry that several aspects of your stay did not meet your expectations, particularly the consistency of our housekeeping, restaurant and breakfast service.
Your comments have been shared with the relevant teams, as they provide valuable opportunities for us to improve. We genuinely appreciate your feedback and hope to have the pleasure of welcoming you back for a much-improved experience.
Kind regards,
Edvaldo Brito
General Manager
Thank you for taking the time to share your feedback and for choosing to stay with us again.
While I am pleased to know you appreciated our unique location and your room, I am truly sorry that several aspects of your stay did not meet your expectations, particularly the consistency of our housekeeping, restaurant and breakfast service.
Your comments have been shared with the relevant teams, as they provide valuable opportunities for us to improve. We genuinely appreciate your feedback and hope to have the pleasure of welcoming you back for a much-improved experience.
Kind regards,
Edvaldo Brito
General Manager
Family traveller
Comment: 2 Aug 2026
Beautiful Reputation, Disappointing Reality
I chose this hotel largely because of the exceptional press it has received over the years, particularly in publications such as How To Spend It. Its reputation as one of the glamorous addresses associated with the Venice Film Festival only reinforced that impression. Unfortunately, the experience fell well short of the image created by both the media and the hotel’s own marketing.
Having stayed in many luxury hotels around the world, I don’t judge a hotel by its décor alone. True luxury is defined by exceptional service, attention to detail, anticipation of guests’ needs and making people feel genuinely cared for. Sadly, those qualities were consistently missing throughout our stay.
From the moment we arrived, the experience lacked warmth. There was no escort to our room, no handwritten welcome note, fruit and none of the thoughtful touches that distinguish a genuine five-star hotel. Throughout our stay, nobody remembered our names. It may sound like a small detail, but in the world’s best hotels it is one of the simplest and most meaningful signs of personalised service.
Our experience with reception was particularly disappointing. We reported a significant noise issue in our room, but instead of apologising or reassuring us that everything possible would be done to resolve it, Samuela questioned whether our complaint was genuine and insisted on coming upstairs to check for herself. She even commented that “tomorrow it could be another complaint”, despite the fact that we had only just checked in.
What happened next perfectly summed up the hotel’s approach to hospitality. Rather than simply pressing the lift button and accompanying me upstairs, she immediately headed towards the staircase. Assuming there was a problem with the lift, I asked whether it was out of order. Without even looking back, she simply replied that she was taking the stairs and that I could take the lift if I wished. I have genuinely never experienced this in a luxury hotel. It may seem like a small gesture, but luxury hospitality is built on countless small gestures.
Despite the issue with our room, we were never offered an alternative. While waiting at reception, we also noticed another couple who had been waiting for several hours for room changes and were equally frustrated. In a hotel of this size, I would have expected management to have contingency rooms available when significant problems arise.
Although the rooms have clearly been refurbished, the renovation feels cosmetic rather than luxurious. The bedding, towels, bathrobes, slippers, toiletries and shower fittings all felt surprisingly inexpensive.No cushions decoration etc ..
Our shower was partially broken, with pieces coming loose from the shower head. The bathroom floor was cracked, the vanity kit was at the level of a 3stars hotel near the airport, the slippers looked tired, and the bathrobes arrived noticeably wrinkled and creased rather than freshly presented.
Another surprising omission was the minibar. Apart from complimentary bottles of water on our first evening, it remained completely empty for the rest of our stay.
There was also no breakfast menu in the room, and ordering breakfast to the room proved unnecessarily complicated. For a hotel of this category, I expected room service to be effortless.
Even our canal-view room was disappointing. Rather than overlooking the timeless beauty that makes Venice so special, our view was dominated by rather unattractive residential buildings with little architectural charm. With our booking.com level we are often offered for a room upgrade which we received but what a disappointment..
The soundproofing was another major issue. We could clearly hear guests in the room above using the bathroom, including urinating, which completely ruined any sense of peace and privacy.
Attention to detail was lacking throughout the property. Even the crockery and tableware in the restaurants felt generic and of poor quality, lacking the refinement expected from a luxury establishment. The coffee cups were oddly designed—too large for espresso, yet too small for tea. Again, these may seem like minor details, but they are exactly what separates a truly exceptional hotel from an average one.
The food throughout our stay was mediocre. Although the restaurant staff were generally pleasant, the service lacked polish. On several occasions, when requesting the bill, it was delivered while staff were simultaneously carrying out other tasks, making us feel like an interruption rather than valued guests or when taking order for a table at the bar instead of coming next to the table they would shout like at a fish market, the menu options from the bar to the table.
The pool and beach club were perhaps the greatest disappointments.
Considering they are among the hotel’s main attractions, they felt surprisingly ordinary. It would have been a lovely luxury touch to provide elegant beach bags in the rooms for guests using the pool and beach club, as many comparable resorts do, but nothing of the sort was offered.
The pool itself lacks atmosphere, and the pool restaurant was average at best.
The beach club charges premium prices for its cabanas, yet they provide very little privacy. The cabanas are completely open on the sides and positioned so close together that guests are practically on top of one another. During what should have been a peaceful afternoon, another guest spent a prolonged period talking loudly on her phone, making it impossible to relax. A luxury beach club should provide tranquillity, exclusivity and privacy. Unfortunately, this one offered none of those qualities.
There is also no elegant beachfront bar where you naturally want to spend time enjoying the surroundings. The entire beach experience felt surprisingly ordinary.
The beach showers resembled those found on a public beach—sandy, poorly maintained and far from inviting. The toilet facilities were equally disappointing and well below the standard one would expect from a hotel with such an international reputation.
Even the lifts detracted from the experience. They were frequently stuffy, poorly ventilated and carried unpleasant odours. I was also surprised that staff regularly used the guest lifts even when they were not accompanying guests or providing a guest-facing service, which further diminished the sense of exclusivity.
Ultimately, the hotel feels more like a large, high-volume resort than an elegant luxury destination. The quality or the guests very low and an extremely noisy hotel. The celebrity association, the glowing press coverage and the marketing create expectations that the actual guest experience simply does not meet.
Luxury is never about appearances alone. It is about service, quality, discretion, attention to detail and making every guest feel genuinely valued. Unfortunately, this hotel has mastered the image of luxury far better than the reality.I am wondering how did they get their 5 stars hotel they clearly don’t deserve and why they put themselves in this bracket of hotel which obviously people used to 5 stars would clearly be ultra disappointed by it.
I sincerely hope management chooses to invest less in maintaining that image and considerably more in staff training, guest relations, quality materials and the countless small details that transform a pleasant stay into a truly memorable luxury experience.
Having stayed in many luxury hotels around the world, I don’t judge a hotel by its décor alone. True luxury is defined by exceptional service, attention to detail, anticipation of guests’ needs and making people feel genuinely cared for. Sadly, those qualities were consistently missing throughout our stay.
From the moment we arrived, the experience lacked warmth. There was no escort to our room, no handwritten welcome note, fruit and none of the thoughtful touches that distinguish a genuine five-star hotel. Throughout our stay, nobody remembered our names. It may sound like a small detail, but in the world’s best hotels it is one of the simplest and most meaningful signs of personalised service.
Our experience with reception was particularly disappointing. We reported a significant noise issue in our room, but instead of apologising or reassuring us that everything possible would be done to resolve it, Samuela questioned whether our complaint was genuine and insisted on coming upstairs to check for herself. She even commented that “tomorrow it could be another complaint”, despite the fact that we had only just checked in.
What happened next perfectly summed up the hotel’s approach to hospitality. Rather than simply pressing the lift button and accompanying me upstairs, she immediately headed towards the staircase. Assuming there was a problem with the lift, I asked whether it was out of order. Without even looking back, she simply replied that she was taking the stairs and that I could take the lift if I wished. I have genuinely never experienced this in a luxury hotel. It may seem like a small gesture, but luxury hospitality is built on countless small gestures.
Despite the issue with our room, we were never offered an alternative. While waiting at reception, we also noticed another couple who had been waiting for several hours for room changes and were equally frustrated. In a hotel of this size, I would have expected management to have contingency rooms available when significant problems arise.
Although the rooms have clearly been refurbished, the renovation feels cosmetic rather than luxurious. The bedding, towels, bathrobes, slippers, toiletries and shower fittings all felt surprisingly inexpensive.No cushions decoration etc ..
Our shower was partially broken, with pieces coming loose from the shower head. The bathroom floor was cracked, the vanity kit was at the level of a 3stars hotel near the airport, the slippers looked tired, and the bathrobes arrived noticeably wrinkled and creased rather than freshly presented.
Another surprising omission was the minibar. Apart from complimentary bottles of water on our first evening, it remained completely empty for the rest of our stay.
There was also no breakfast menu in the room, and ordering breakfast to the room proved unnecessarily complicated. For a hotel of this category, I expected room service to be effortless.
Even our canal-view room was disappointing. Rather than overlooking the timeless beauty that makes Venice so special, our view was dominated by rather unattractive residential buildings with little architectural charm. With our booking.com level we are often offered for a room upgrade which we received but what a disappointment..
The soundproofing was another major issue. We could clearly hear guests in the room above using the bathroom, including urinating, which completely ruined any sense of peace and privacy.
Attention to detail was lacking throughout the property. Even the crockery and tableware in the restaurants felt generic and of poor quality, lacking the refinement expected from a luxury establishment. The coffee cups were oddly designed—too large for espresso, yet too small for tea. Again, these may seem like minor details, but they are exactly what separates a truly exceptional hotel from an average one.
The food throughout our stay was mediocre. Although the restaurant staff were generally pleasant, the service lacked polish. On several occasions, when requesting the bill, it was delivered while staff were simultaneously carrying out other tasks, making us feel like an interruption rather than valued guests or when taking order for a table at the bar instead of coming next to the table they would shout like at a fish market, the menu options from the bar to the table.
The pool and beach club were perhaps the greatest disappointments.
Considering they are among the hotel’s main attractions, they felt surprisingly ordinary. It would have been a lovely luxury touch to provide elegant beach bags in the rooms for guests using the pool and beach club, as many comparable resorts do, but nothing of the sort was offered.
The pool itself lacks atmosphere, and the pool restaurant was average at best.
The beach club charges premium prices for its cabanas, yet they provide very little privacy. The cabanas are completely open on the sides and positioned so close together that guests are practically on top of one another. During what should have been a peaceful afternoon, another guest spent a prolonged period talking loudly on her phone, making it impossible to relax. A luxury beach club should provide tranquillity, exclusivity and privacy. Unfortunately, this one offered none of those qualities.
There is also no elegant beachfront bar where you naturally want to spend time enjoying the surroundings. The entire beach experience felt surprisingly ordinary.
The beach showers resembled those found on a public beach—sandy, poorly maintained and far from inviting. The toilet facilities were equally disappointing and well below the standard one would expect from a hotel with such an international reputation.
Even the lifts detracted from the experience. They were frequently stuffy, poorly ventilated and carried unpleasant odours. I was also surprised that staff regularly used the guest lifts even when they were not accompanying guests or providing a guest-facing service, which further diminished the sense of exclusivity.
Ultimately, the hotel feels more like a large, high-volume resort than an elegant luxury destination. The quality or the guests very low and an extremely noisy hotel. The celebrity association, the glowing press coverage and the marketing create expectations that the actual guest experience simply does not meet.
Luxury is never about appearances alone. It is about service, quality, discretion, attention to detail and making every guest feel genuinely valued. Unfortunately, this hotel has mastered the image of luxury far better than the reality.I am wondering how did they get their 5 stars hotel they clearly don’t deserve and why they put themselves in this bracket of hotel which obviously people used to 5 stars would clearly be ultra disappointed by it.
I sincerely hope management chooses to invest less in maintaining that image and considerably more in staff training, guest relations, quality materials and the countless small details that transform a pleasant stay into a truly memorable luxury experience.
Hotel response
Comment: 3 Aug 2026
Dear Guest,
Thank you for taking the time to share such a comprehensive review following your recent stay.
I was genuinely disappointed to read that your experience fell so far short of the expectations you had formed from both our reputation and the standards associated with luxury hospitality.
While every guest’s perception is personal, it is clear from your comments that we did not deliver the level of service, attention to detail and sense of care that you rightly expected.
I am particularly sorry to read about your experience with the handling of your room concern and that you felt the interaction lacked empathy and professionalism. Equally, your observations regarding the room, the beach facilities, food and beverage experience, and many of the finer details that contribute to a memorable luxury stay have been noted with great attention.
We believe that genuine luxury is defined by thoughtful service, anticipation of our guests’ needs and consistent attention to detail. It is disappointing to know that this was not the impression you left with, and for that I sincerely apologize.
Your feedback has been shared with our leadership team and department heads, as comments such as yours help us identify where we must improve, particularly in the consistency of our service and the overall guest experience.
Thank you once again for your candid feedback. While I regret that we were unable to provide the stay you had anticipated, I appreciate the opportunity to learn from your experience and sincerely hope we may have the chance to restore your confidence in the future.
Kind regards,
Edvaldo Brito
General Manager
Thank you for taking the time to share such a comprehensive review following your recent stay.
I was genuinely disappointed to read that your experience fell so far short of the expectations you had formed from both our reputation and the standards associated with luxury hospitality.
While every guest’s perception is personal, it is clear from your comments that we did not deliver the level of service, attention to detail and sense of care that you rightly expected.
I am particularly sorry to read about your experience with the handling of your room concern and that you felt the interaction lacked empathy and professionalism. Equally, your observations regarding the room, the beach facilities, food and beverage experience, and many of the finer details that contribute to a memorable luxury stay have been noted with great attention.
We believe that genuine luxury is defined by thoughtful service, anticipation of our guests’ needs and consistent attention to detail. It is disappointing to know that this was not the impression you left with, and for that I sincerely apologize.
Your feedback has been shared with our leadership team and department heads, as comments such as yours help us identify where we must improve, particularly in the consistency of our service and the overall guest experience.
Thank you once again for your candid feedback. While I regret that we were unable to provide the stay you had anticipated, I appreciate the opportunity to learn from your experience and sincerely hope we may have the chance to restore your confidence in the future.
Kind regards,
Edvaldo Brito
General Manager
Excellent location
Lungomare Marconi 41, Lido, Venice, 30126, Italy|3.99 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
from 6 to 11 years old
R 1,211 (EUR65) per person per night
12 years old and over
R 2,328 (EUR125) per person per night
5 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
R 671 (≈EUR 36)/person
Breakfast times
07:00 - 10:30 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking half board, please note that drinks are not included. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Hotel Excelsior Venice in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. Beach service and water sports are available from mid June until mid September. The swimming pool is open from 09:00 until 18:00. Please note that guests are not allowed to bring their luggage when using the free launch service to Saint Mark's Square. When booking more than 5 rooms, different policies and additional supplements may apply.
This hotel accepts the following payment methods:
Hotel Excelsior Venice: FAQs
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