Hotel Villa Viridia
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Children | Children are welcome at this hotel |
Amenities
Hotel Villa Viridia: reviews
Comment: 5 Jun 2026
Stayed in: May 2026
Modern & Fresh with Personalized Service
Service is also exceptionally well. The staff are not only professional and efficient but also genuinely personable. There was a big effort to make us feel welcome. Check-in and check-out were seamless, and the team consistently showed attention to detail.
The location is also a strong point. While not directly in the heart of Venice, it offers convenient access to the airport, train station, and main attractions. For travelers looking for a quieter base without sacrificing accessibility, it strikes a good balance.
The main weakness of the hotel is its food and beverage offering. Breakfast feels somewhat limited compared to the overall quality of the property, and charging extra for items such as pancakes or avocado toast creates an unnecessary upselling impression.
Room service is another disappointment. Service fees are surprisingly high (€19 for food deliveries and €8 for snacks or bottled water), making even simple orders feel overpriced. The hotel bar is pleasant enough but lacks the atmosphere and quality one would expect at this price point, especially considering the overall standard of the hotel.
Soundproofing could also be improved. Noise from rooms above was occasionally noticeable and at times disrupted the otherwise peaceful environment.
That said, what matters most is that the hotel offers modern rooms, impeccable cleanliness, and genuinely personalized service. The fact that the hotel is brand new gives it a clear advantage over many competitors and makes it a very solid choice overall.
Hotel response
Comment: 6 Jun 2026
Thank you very much for taking the time to share such a comprehensive review of your stay at Hotel Villa Viridia.
We are truly delighted to read your comments and to know that you appreciated so many aspects of our newly opened hotel. Villa Viridia is the result of an extensive and ambitious restoration project that transformed a historic former convent into a contemporary hospitality destination, and it is incredibly rewarding to see that the care and passion invested in this project are recognized by our guests.
We are especially pleased that you enjoyed the spaciousness and design of our rooms, as well as the atmosphere throughout the hotel. Every detail, from the guest accommodations to the public spaces, has been carefully curated to create a refined and elegant environment. A common thread running throughout the property is the presence of greenery and botanical-inspired decorative elements, reflecting what we consider one of the hotel's greatest assets: our beautiful garden overlooking the canal. Knowing that this distinctive identity resonated with you is a wonderful compliment.
Your kind words regarding the cleanliness of the hotel are equally appreciated. Maintaining impeccable standards throughout the property is a priority for us, and it is gratifying to know that this commitment contributed positively to your experience.
Most importantly, we are delighted that the personalized service provided by our team left such a positive impression. Creating a warm and welcoming atmosphere, while ensuring professionalism and attention to detail at every stage of the guest journey, is at the heart of our philosophy. We will be proud to share your recognition with the entire team.
We also appreciate your observations regarding our food and beverage offering and will certainly share your comments with the relevant departments. We would like to note that our breakfast buffet is designed to offer a wide selection of both sweet and savory options to suit different tastes and preferences. In addition, we provide an à la carte menu featuring freshly prepared dishes that require additional time and attention in their preparation. These items are intentionally made to order to ensure the highest quality and freshness, which is why they are offered separately from the buffet selection.
We are sorry to learn that the atmosphere and selection at our bar did not fully meet your expectations. Our intention is to provide a refined experience through an extensive drinks menu featuring premium spirits, wines, and cocktails, and we regret that this aspect of your stay did not align with your expectations.
Regarding the occasional noise disturbance, we appreciate your feedback. During the restoration project, particular attention was given to soundproofing measures throughout the property. At the same time, as with many historic Venetian buildings, certain structural characteristics are inherent to the architecture and cannot be entirely eliminated. While this may occasionally result in some ambient noise, it is also part of the unique charm and authenticity that distinguish Venice from many modern destinations.
Thank you once again for your valuable feedback and for highlighting the qualities that mattered most to you: our modern and elegant surroundings, exceptional cleanliness, and dedicated team. We sincerely hope to have the pleasure of welcoming you back to Hotel Villa Viridia in the near future.
Kind regards,
Hotel Villa Viridia
Comment: 16 Jul 2026
Stayed in: Jul 2026
Wonderful hotel, hidden gem
Hotel response
Comment: 17 Jul 2026
Thank you for your wonderful review and for sharing such thoughtful feedback.
We are truly delighted to know that you enjoyed your stay and appreciated the comfort of your room, the modern design of our bathrooms, and the cleanliness of our newly opened hotel.
It is especially rewarding to hear that our peaceful courtyard became one of your favorite spots, a quiet oasis where guests can relax and enjoy a drink or a meal away from the city's lively atmosphere.
Our location in the authentic Cannaregio district is indeed chosen by many travelers who wish to experience a more tranquil side of Venice while remaining within easy walking distance of its most iconic landmarks.
We are especially grateful for your kind words about our team. Knowing that our hospitality and attentive service helped make your stay so enjoyable is the greatest reward we could receive.
We sincerely look forward to welcoming you back to Hotel Villa Viridia for another unforgettable stay in Venice.
Kind regards,
Hotel Villa Viridia – Eclettica Hospitality
Comment: 7 Jul 2026
Stayed in: May 2026
A Boutique Hotel That Falls Short on Hospitality
At check-in, we were immediately encouraged to pay an additional fee to move to a room on a higher floor. When we declined, we were assigned one of the ground-floor rooms next to the service entrance. While our room was on the quieter side of the property, it offered very little privacy because guests and staff walking in and out of the hotel could easily look directly inside. As a result, we had to close the drapes the entire time we were there. It felt more like an afterthought than accommodations that matched the price we were paying.
The bathroom was another disappointment. The toilet fixture did not function properly throughout our stay, which was frustrating in what is otherwise a relatively new hotel.
The hotel's location was also less convenient than we anticipated. Because it is removed from many of Venice's main attractions, we found ourselves relying on water taxis to reach most destinations, adding both time and expense to our visit.
One thing prospective guests should know is that while the front of the hotel is generally quiet, the rear courtyard overlooks a canal where people gather late into the evening. If you plan to enjoy a drink or meal outdoors in the back courtyard, expect a considerable amount of noise during busy times.
One bright spot was the bartender, who was genuinely friendly, welcoming, and customer-service oriented. He consistently made us feel valued as guests and was easily the highlight of our stay.
Our greatest disappointment came when our travel plans unexpectedly changed and we needed to leave one day early. We notified the front desk well in advance and were told the matter would be discussed with management. Although we checked back several times throughout the day, no resolution was reached while we were still at the hotel, and the decision to charge us for the unused night was not confirmed until after we had already left.
I understand that hotels have cancellation policies, and I respect that they must apply them consistently. My disappointment was less about the policy itself than the way the situation was handled. Given the advance notice we provided, I had hoped for timely communication and a more thoughtful, customer-focused response—or at least a discussion of possible options. Instead, the interaction felt transactional rather than hospitable.
This is a relatively new boutique hotel with potential, but the attempted upsell upon arrival, the assignment to a ground-floor room with limited privacy, the malfunctioning bathroom fixture, the somewhat isolated location, and the lack of flexibility and communication when our plans unexpectedly changed left us disappointed. We left feeling that the emphasis was placed more on maximizing revenue than on creating a memorable guest experience.
Hotel response
Comment: 10 Jul 2026
Thank you for taking the time to share your feedback.
We are genuinely sorry to learn that your stay did not fully meet your expectations, especially as our goal is always to provide every guest with a memorable and enjoyable experience.
Regarding your arrival, whenever availability allows, we like to extend our guests the opportunity to enhance their stay by upgrading to one of our higher room categories at a special rate. This is a service we are pleased to offer whenever possible, while naturally honoring the room category originally booked. The room assigned to you was therefore the Classic category reserved at the time of booking.
We are also sorry to read about the issue you mentioned with the bathroom. Unfortunately, this was never brought to our attention during your stay. Had we been informed, our maintenance team would have responded immediately, as ensuring our guests' comfort is always our priority.
Regarding our location, Hotel Villa Viridia is situated in the authentic Cannaregio district, one of Venice's most appreciated neighborhoods for its peaceful atmosphere and genuine local character. While away from the busiest tourist areas, the hotel is within a pleasant walking distance of the city's main attractions, Santa Lucia Railway Station and Piazzale Roma, allowing guests to discover Venice through its charming streets and canals without necessarily relying on water transportation.
We were also pleased to read your kind words about our bartender, and we will certainly share your compliments with him.
Regarding your early departure, we fully understand how unexpected travel changes can be frustrating. However, as explained during and after your stay, the unused night could not be refunded because the room had been reserved exclusively for your booking and, due to the short notice, it was unfortunately impossible to resell it. In an effort to assist you, we also offered to provide official documentation that could be submitted to your airline, as airlines may reimburse expenses resulting from flight schedule changes depending on the applicable conditions.
We sincerely regret that the communication surrounding this request did not meet your expectations. We have already reviewed this situation internally to ensure that similar requests are handled with clearer and more timely communication in the future.
We appreciate your feedback, as it helps us continue improving our service, and we hope to have the opportunity to welcome you again and provide an experience that better reflects the level of hospitality we strive to offer.
Warm regards,
Hotel Villa Viridia – Eclettica Hospitality
Comment: 2 Jul 2026
Stayed in: Jul 2026
Amazing staff
Hotel response
Comment: 10 Jul 2026
Thank you for taking the time to share your experience and for choosing Hotel Villa Viridia.
We are especially delighted that you chose to celebrate your birthday with us. Knowing that our team made your day feel even more special with their heartfelt wishes is incredibly rewarding. We believe birthdays deserve to be celebrated, and we are so happy we could add a small but meaningful touch to your stay.
It is also wonderful to know that you enjoyed our modern rooms, our peaceful location and the attentive service provided by our staff. Your kind words are truly appreciated by the entire team.
We are also grateful for your comments regarding breakfast. Our buffet offers both sweet and savoury selections, and guests can further enhance their experience by choosing from our special à la carte breakfast menu, prepared fresh to order. That said, we always welcome constructive feedback. If there was something specific you felt was missing, we would be delighted to hear your suggestions at guestexperience@ecletticahospitality.com. Every comment helps us continue improving the experience we offer our guests.
We hope to have the pleasure of welcoming you back to Villa Viridia for another memorable stay in Venice.
Warm regards,
Hotel Villa Viridia
Comment: 7 Jun 2026
Stayed in: Jun 2026
The discreet and elegant pleasure of a vacation.
A place to know... and being able to recognize it multiple times.
Hotel response
Comment: 9 Jun 2026
La ringraziamo sinceramente per aver condiviso una recensione così elegante e dettagliata.
Siamo particolarmente lieti che abbia apprezzato il carattere unico di Villa Viridia, nato dalla riqualificazione di un antico convento e trasformato in uno spazio che unisce storia, comfort contemporaneo e un’atmosfera di raffinata tranquillità. Sapere che la nostra posizione nel cuore dell’autentico sestiere di Cannaregio abbia rappresentato per lei il giusto equilibrio tra comodità e quiete ci rende molto orgogliosi.
Le sue parole descrivono perfettamente l’esperienza che desideriamo offrire ai nostri ospiti: un soggiorno all’insegna del relax, della discrezione e di un’accoglienza attenta e professionale. È motivo di grande soddisfazione sapere che abbia trovato la camera confortevole, luminosa ed elegante nei suoi dettagli essenziali, e che abbia potuto apprezzare i nostri giardini, luoghi pensati per concedersi momenti di serenità immersi nel verde e affacciati sul suggestivo Canale degli Ormesini.
Ci fa inoltre molto piacere che la colazione abbia incontrato il suo gradimento. Dedichiamo grande attenzione alla qualità e alla freschezza delle proposte, arricchite dal nostro menu à la carte preparato espresso, per offrire ogni mattina un’esperienza autentica e curata.
La frase con cui conclude la sua recensione è per noi il complimento più bello: essere un luogo da conoscere e da ritrovare nel tempo. Saremo davvero felici di accoglierla nuovamente a Villa Viridia e di regalarle altre piacevoli esperienze veneziane.
Cordiali saluti,
Hotel Villa Viridia
Explore the area
Campiello Zen già Ceresa 1486, Cannaregio, Venice, 30121, Italy|1.43 km from city centre
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
3 years old and under
Free
Breakfast available
Breakfast price
R 337 (≈EUR 18)/person
Breakfast times
07:00 - 10:30 from Monday to Sunday
Hotel Villa Viridia: FAQs

