Kobe Portopia Hotel

Name: Kobe Portopia Hotel
Address: 6 Chome-10-1 Minatojima Nakamachi, Kobe, 650-0046, Kansai, Japan, Kobe, Kansai, 650-0046, Japan

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Fast facts

Check in from:	15:00
Check out before:	11:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Pool

Fitness centre

Spa

More about Kobe Portopia Hotel

Kobe Portopia Hotel

Offering 12 restaurants, cafes and bars and a 24-hour front desk, Kobe Portopia Hotel is conveniently located just a 5-minute walk from Shimin Hiroba Station on the Port Island Line. Free WiFi access is available throughout the property.

Reviews from

Mentioned by travellers

Solo traveller

Comment: 1 Dec 2025

Stayed in: Nov 2025

Lovely rooms

Stayed for one night at the end of our group tour to Japan. After experiencing a lot of tiny hotel rooms it was a pleasure to finish in such nice surroundings. My room was spacious modern and clean. The bathroom was wonderful with a lovely shower. Towels were large and fluffy. We had an included dinner which was a nice buffet but unfortunately had been given a time of 5:30pm which was far too early. Breakfast buffet was good with a nice selection and amazing views

Solo traveller

Comment: 28 May 2026

Stayed in: May 2026

worst horrible disappointing stay in Portopia Hotel Kobe

The worst experience ever, terrible stay in Portopia Kobe. As a tourist has been to Janpan for 10 times, I cannot imagine Kobe has such a dirty, unclean hotel exist. Attached photos of cockroach found in hotel room at midnight, that's so disgusting. One cockroach found all over the hotel could have it. Hotel front desk manager asked staff to clean and spray the insect no apology at all, only offered to change a room at 2am on spot.
I was disappointed by the cleanliness and condition of the room, I hope the issue can be property addressed, and hope hotel manager can look into this matter and advise whether any compensation or resolution is available. Except apology email received after complained to front desk, nothing I have heard from by far. As well, my review through booking has been closed. What a horrible experience i had in Kobe. Never ever come to Kobe, never ever recommend this hotel to others.

Anonymous traveller

Comment: 28 May 2026

Stayed in: May 2026

Loved this Hotel, couldn’t fault anything - will stay here when I’m in Kobe again. Thank you for looking after me so well.

Anonymous traveller

Comment: 25 Apr 2026

Stayed in: Apr 2026

This was the worst hotel stay I have ever experienced in Japan.
1. The hotel struggled to find my reservation and made the check-in process far more difficult than necessary.
2. I was charged an additional 5% credit card fee because of a clerical error by hotel staff (which management refused to correct.)
3. When I requested a taxi to the airport, the hotel staff booked a ride for me through their preferred taxi service; upon arrival at the airport, I was charged a "gaijin tax" by the driver and paid nearly double the Kobe city taxi rate for my fare.
4. At checkout, I handed the hotel staff a stamped postcard to mail out for me and they flat out refused it, instructing me to "go to the post office."
5. There was a lot of anti-foreigner policing by staff near the lobby area, where I was bizarrely followed by an employee and subsequently asked to leave the lounge area (even though domestic guests were allowed to stay.)
...
Overall, this hotel stay was terrible.
Everything comes down to the awful, impassionate, and intolerant staff, who made me feel unwelcomed as a guest (and used as a customer.)
If you have the choice, stay elsewhere in Kobe and save yourself a horrible customer service experience.

Family traveller

Comment: 24 Apr 2026

Stayed in: Apr 2026

Great stay

Really great hotel. Customer service was great. They even have a Family Mart in the hotel. Great stay.

Location

3.7

6 Chome-10-1 Minatojima Nakamachi, Kobe, 650-0046, Kansai, Japan|3.22 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cots

1 years old and under

R 131 (JPY1,265) per person per night

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

American breakfast, Asian breakfast, Continental breakfast

Breakfast price

R 382 (≈JPY 3,700)/person

Important information from the hotel

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Swimming pool #2 (Reservations required) is closed from Tue 09 Sept 2025 until Fri 31 Jul 2026 Additional fees apply for children staying in an extra bed who want to eat breakfast and/or dinner. Contact details can be found on the booking confirmation. Please note that extra fees apply for the use of swimming pool and spa. Exceptions apply. Advance reservations are required for the outdoor pool. For more information, please contact the property directly. Guests who require children's cots/cribs or baby sitters, must contact the hotel in advance by email or upon booking. Contact details can be found on the booking confirmation. If guests arrive after 00:00 without informing the property in advance, the booking may be treated as a no show. A free shuttle is provided by the property according to the following schedule: Hotel to JR Sannomiya Station ・JR Shin Kobe Station: Shuttle runs every 20 minutes from 07:20 to 22:00. JR Sannomiya Station to hotel: Shuttle runs every 20 minutes from 08:40 to 21:40. JR Shin Kobe Station to hotel: Shuttle runs every 20 minutes from 08:30 to 21:30. Please note that the schedule is subject to change without notice. Please check the hotel official website for details. For guests booking with breakfast-inclusive rate, additional charges may apply for breakfast from 01 January until 03 January. Please contact the property directly for details. Please note, opening hours for executive lounge Oval Club are 07:00 to 19:30. Only junior high school students and above will be allowed to use the club lounge after 17:00.

Accepted payment methods

This hotel accepts the following payment methods: