Hotel Epinard Nasu
+ 223
Find the best hotel in Nasu District for your dates, by price or preference
Compare deals for Hotel Epinard Nasu across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Hotel Epinard Nasu
Hotel Epinard Nasu
Boasting 3 dining options and a spa, Hotel Epinard Nasu features accommodations with a flat-screen TV and free WiFi. Guests can relax in the sauna and request for massages at the spa, or go in hot-spring baths or take pottery classes.
Reviews from 
Family traveller
Comment: 8 Jul 2025
The buffet, public bath area, room, staff and etc. are all perfect!!! Especially the game center, swimming pool and the musical performance at the night. You can simply spend a few days in the resort! It is close to the attractions so the place is perfect!
Hotel response
Comment: 4 Aug 2025
Thank you very much for choosing HOTEL Epinard Nasu．We appreciate you taking the time to write to us.We sincerely appreciate your warm compliments. We hope you will choose our hotel again in the future.
Sincerely, Daiji Hamaki, General Manager, Hotel Epinard Nasu
Sincerely, Daiji Hamaki, General Manager, Hotel Epinard Nasu
Family traveller
Comment: 10 Jun 2026
Stayed in: Jun 2026
It was the worst trip ever.
It will be a long story, but I hope it will be helpful for people with children.
At the request of his wife, he planned a trip to Nasu to celebrate his daughter's first birthday.
When I made my reservation, I called to ask for a crib, but there was no explanation of the accommodation fee for my 1-year-old daughter in particular, but she explained that if I called again about the bed because it was going to be a two-night stay, there would be an additional cost for the toddler.
I often have the opportunity to travel with my child, and there are some accommodations that are not needed until the age of three, so I check each time, but there was no particular discussion of the cost in the first phone call, so I asked the local settlement under a little cloud.
I wish I had changed it to another hotel at this time.
She was overjoyed to explore the corner suite as it was a large tatami-mat room.
My wife and I were happy that we had some rental goods in our room that we had asked for beforehand.
I thought the buffet was a great hotel with good food and friendly staff for dinner on the first day, but all my thoughts turned upside down during dinner on the second.
When I was waiting at the entrance to the restaurant for guidance, my wife asked me to cook at the roast beef corner (because I can only use one hand when I'm holding the child), but the staff ignored it.
He took it with great pain.
When my wife asked for a second helping of roast beef because it was delicious, I asked her to pack it up for two because it was full.
Even then, I was confused by the polite polite request to take two plates.
Shall we wrap it up from the staff the day before? I didn't mean to make an unreasonable request because I had been approached.
When I was lined up in the sushi corner, a customer from a previous group took all the sushi with the same tongs, even though each sushi had its own tongs, and asked the staff at the sushi corner if they could change the tongs because I was allergic to shrimp. It was like I had made a reckless request.
I asked for it as a self-defense because I would have pretty severe symptoms, but is it a hotel with low awareness of allergies?
Other staff members were able to respond, but I was frustrated by this and consulted with the reception staff that there was the above, but it seemed to be content that could normally be handled, and they apologized politely.
They also told the staff who had the problem that they would be able to respond in the future.
At my wife's request, I went to Roast Beef Corner again and asked if I could put two people together on one plate. How many. And.
They cut it up for me, but instead of handing it to me, they put it in a stockyard (where customers can take it freely), so is this mine? I asked, and he bluntly told me to take it.
I gave up saying what we were saying was a useless hotel.
What were the contents stated in the hotel's Quality & Motto?
The best part was at night, after 21:00, I put my daughter to bed, but a guest in the other room was opening the door and making such a big deal that she woke up and struggled.
I once asked the hotel to quiet down, but after two hours my daughter woke up in a commotion and couldn't sleep until midnight.
The hotel was not worse for this, but I was very discouraged because I did a lot of research by word of mouth in advance and had high expectations.
At the request of his wife, he planned a trip to Nasu to celebrate his daughter's first birthday.
When I made my reservation, I called to ask for a crib, but there was no explanation of the accommodation fee for my 1-year-old daughter in particular, but she explained that if I called again about the bed because it was going to be a two-night stay, there would be an additional cost for the toddler.
I often have the opportunity to travel with my child, and there are some accommodations that are not needed until the age of three, so I check each time, but there was no particular discussion of the cost in the first phone call, so I asked the local settlement under a little cloud.
I wish I had changed it to another hotel at this time.
She was overjoyed to explore the corner suite as it was a large tatami-mat room.
My wife and I were happy that we had some rental goods in our room that we had asked for beforehand.
I thought the buffet was a great hotel with good food and friendly staff for dinner on the first day, but all my thoughts turned upside down during dinner on the second.
When I was waiting at the entrance to the restaurant for guidance, my wife asked me to cook at the roast beef corner (because I can only use one hand when I'm holding the child), but the staff ignored it.
He took it with great pain.
When my wife asked for a second helping of roast beef because it was delicious, I asked her to pack it up for two because it was full.
Even then, I was confused by the polite polite request to take two plates.
Shall we wrap it up from the staff the day before? I didn't mean to make an unreasonable request because I had been approached.
When I was lined up in the sushi corner, a customer from a previous group took all the sushi with the same tongs, even though each sushi had its own tongs, and asked the staff at the sushi corner if they could change the tongs because I was allergic to shrimp. It was like I had made a reckless request.
I asked for it as a self-defense because I would have pretty severe symptoms, but is it a hotel with low awareness of allergies?
Other staff members were able to respond, but I was frustrated by this and consulted with the reception staff that there was the above, but it seemed to be content that could normally be handled, and they apologized politely.
They also told the staff who had the problem that they would be able to respond in the future.
At my wife's request, I went to Roast Beef Corner again and asked if I could put two people together on one plate. How many. And.
They cut it up for me, but instead of handing it to me, they put it in a stockyard (where customers can take it freely), so is this mine? I asked, and he bluntly told me to take it.
I gave up saying what we were saying was a useless hotel.
What were the contents stated in the hotel's Quality & Motto?
The best part was at night, after 21:00, I put my daughter to bed, but a guest in the other room was opening the door and making such a big deal that she woke up and struggled.
I once asked the hotel to quiet down, but after two hours my daughter woke up in a commotion and couldn't sleep until midnight.
The hotel was not worse for this, but I was very discouraged because I did a lot of research by word of mouth in advance and had high expectations.
Hotel response
Comment: 15 Jun 2026
この度はホテルエピナール那須にご宿泊くださいまして誠にありがとうございます。また、貴重なご意見をお寄せくださり、重ねて御礼申し上げます。
お子様の誕生日のお祝いに、当館をお選びいただき、大変光栄に存じます。しかしながら、度重なる不手際により、ご不快な思いをおかけしましたこと、大変申し訳なく心よりお詫び申し上げます。まず、事前にお電話をいただいた際に、説明が不十分でありご旅行前から不安なお気持ちにさせてしまい申し訳ありませんでした。当館では、寝具や食事の有無にかかわらず、0歳～2歳のお子様には施設使用料として3,300円を頂戴しております。もちろん、バイキングの場合は追加料金なしでお子様もお召し上がりいただけます。初回のご連絡の際に、予約内容を確認し、お子様の料金については明確にご説明をすべきであったと、深く反省いたしております。また、バイキングレストランにおきましては、ローストビーフ、寿司コーナーともに調理スタッフの対応により、ご不快な思いをおかけしましたこと、重ねまして深くお詫び申し上げます。特に、お寿司につきましては、アレルギーをお持ちだと申告をしていただいたにもかかわらず、このような対応になってしまったことは、プロの調理人であること以前の問題であり、お詫びのしようもございません。今一度、命にかかわる重要な事案ということを全スタッフに強く意識付けをし、再発防止に努めてまいる所存でございます。頂戴いたしましたご意見は重く受け止め、より多くのお客様にご支持とご評価をいただけるホテルを目指して参りますので、ぜひまたご利用の機会を賜りたくお願い申し上げます。またのご来館を心よりお待ち申し上げております。
ホテルエピナール那須 総支配人 濱木
お子様の誕生日のお祝いに、当館をお選びいただき、大変光栄に存じます。しかしながら、度重なる不手際により、ご不快な思いをおかけしましたこと、大変申し訳なく心よりお詫び申し上げます。まず、事前にお電話をいただいた際に、説明が不十分でありご旅行前から不安なお気持ちにさせてしまい申し訳ありませんでした。当館では、寝具や食事の有無にかかわらず、0歳～2歳のお子様には施設使用料として3,300円を頂戴しております。もちろん、バイキングの場合は追加料金なしでお子様もお召し上がりいただけます。初回のご連絡の際に、予約内容を確認し、お子様の料金については明確にご説明をすべきであったと、深く反省いたしております。また、バイキングレストランにおきましては、ローストビーフ、寿司コーナーともに調理スタッフの対応により、ご不快な思いをおかけしましたこと、重ねまして深くお詫び申し上げます。特に、お寿司につきましては、アレルギーをお持ちだと申告をしていただいたにもかかわらず、このような対応になってしまったことは、プロの調理人であること以前の問題であり、お詫びのしようもございません。今一度、命にかかわる重要な事案ということを全スタッフに強く意識付けをし、再発防止に努めてまいる所存でございます。頂戴いたしましたご意見は重く受け止め、より多くのお客様にご支持とご評価をいただけるホテルを目指して参りますので、ぜひまたご利用の機会を賜りたくお願い申し上げます。またのご来館を心よりお待ち申し上げております。
ホテルエピナール那須 総支配人 濱木
Family traveller
Comment: 30 Aug 2025
Stayed in: Aug 2025
Last memories of summer vacation
I planned some events for the kids this summer vacation, but used them as a family trip in the last week. It was a three-day trip full of insects, animals, and what we wanted to do with the pool in nature. Especially at the pool and the fair, he seemed to enjoy it and went there every day, and at the breakfast buffet, he was grateful that a lot of kids who didn't usually eat much got it and ate it. The room was large, and she laid out four beds with extras, so she was pleased that she had turned over so much that she was lying upside down. Thank you very much for your help. I'd like to visit you this time when it's no longer crowded.
Hotel response
Comment: 25 Mar 2026
この度はホテルエピナール那須をご利用いただきまして誠にありがとうございます。お子様とのご旅行が良い思い出となりましたようで、大変嬉しく存じます。当ホテルは、「お子様にも快適なリゾートのご滞在を」という考えのもと、ご家族全員が那須で存分に遊びやリフレッシュの時間を楽しんでいただけますよう努めております。室内温水プールやゲームコーナーなどの館内施設だけでなく、季節のイベントには、那須ならではの企画も多数ございますので、ぜひ次回は時季を変えてのご旅行もご検討いただけますと幸いに存じます。またのご来館を心よりお待ち申し上げております。
ホテルエピナール那須 総支配人 濱木
ホテルエピナール那須 総支配人 濱木
Family traveller
Comment: 30 Jul 2025
Stayed in: Jul 2025
The Worst Game Center
I used the pool and hot springs for a day trip.
It was a bit expensive, but I really enjoyed the pool and bath with the kids.
I went to the arcade on my way home, but it was the worst.
I couldn't get it at all because it was set to never be taken, probably because it was a tourist partner, and I felt sorry for the child.
I felt very bad.
It's a shame that such a crooked arcade is housed in a hotel with a good atmosphere.
I won't go there again.
It was a bit expensive, but I really enjoyed the pool and bath with the kids.
I went to the arcade on my way home, but it was the worst.
I couldn't get it at all because it was set to never be taken, probably because it was a tourist partner, and I felt sorry for the child.
I felt very bad.
It's a shame that such a crooked arcade is housed in a hotel with a good atmosphere.
I won't go there again.
Hotel response
Comment: 25 Mar 2026
この度はホテルエピナール那須をご利用いただきまして誠にありがとうございます。また、貴重なご意見をお寄せくださり、重ねて御礼申し上げます。ゲームコーナーにつきまして、残念なお気持ちにさせてしまい、心苦しい限りでございます。設定に間違いがないか確認し、皆様に楽しんでいただける空間作りに努めてまいる所存でございます。頂戴したご意見を一つでも多く反映させ、リゾートの寛ぎといい意味での変化を実感していただけますよう努めて参りますので、また那須へお越しの際に当ホテルをご指名くださいましたら幸いでございます。またのご来館を心よりお待ち申し上げております。
ホテルエピナール那須 総支配人 濱木
ホテルエピナール那須 総支配人 濱木
Family traveller
Comment: 3 May 2025
Stayed in: Mar 2025
Recommended for families with children in Nasu. Car recommended. The buffet is delicious.
I thought most of the services that you would find in this kind of hotel for children were covered. There are plenty of baby products available for rent and sale, and a buffet section for children.
This is one of the good options if you are looking for a hotel for children in this area.
However, as a car-less person, the schedule of the sightseeing tour bus was complicated and few, and I was so desperate to appease my children during the schedule construction and waiting time that Nasu itself, not this hotel, was a difficult area to enjoy, to be honest.
There was a direct shuttle bus from the hotel to Nasu Animal Kingdom, but I wanted the shuttle bus to leave the hotel directly, as it could be paid elsewhere. Although it is better than the Grand Mercure, which has not abolished the free shuttle bus from Nasushiobara Station. I also felt that it would be appreciated if the staff could come up with a way to recommend the route using the sightseeing tour bus (this hotel seems to have a policy of letting the guests decide where to go without giving too much personal opinion, but as mentioned earlier, the schedule of the sightseeing tour bus is quite complicated and difficult, so it would be helpful if they could just ask for advice).
If you are visiting the Nasu area in the first place, we strongly recommend renting a car even if you do not have a private car.
Going back to the hotel itself, the buffets were all delicious and very good for the price range of the hotel. Beware of forgetting to pre-sign up for breakfast, which can be disastrous (in fact, I was quite nervous about missing the first sightseeing tour bus service in the morning). This is our mistake, but we want the hotel to remind us more persistently.
As a facility for families with children, it was a negative for me personally to have a gamesen, and a positive for me to have an area where I could interact with alpacas and animals and a rental bike. It’s up to the family to decide what they want for a trip with their children, but I think the hotel will attract better quality customers if they come from a family that wants to have a variety of natural and meaningful experiences rather than a family that would be happier to have a gamesen.
In general, it would be great if we could enhance the service for people who don't have a car (otherwise Nasu itself would be hard to recommend), but as a hotel it would be very good for families with children.
This is one of the good options if you are looking for a hotel for children in this area.
However, as a car-less person, the schedule of the sightseeing tour bus was complicated and few, and I was so desperate to appease my children during the schedule construction and waiting time that Nasu itself, not this hotel, was a difficult area to enjoy, to be honest.
There was a direct shuttle bus from the hotel to Nasu Animal Kingdom, but I wanted the shuttle bus to leave the hotel directly, as it could be paid elsewhere. Although it is better than the Grand Mercure, which has not abolished the free shuttle bus from Nasushiobara Station. I also felt that it would be appreciated if the staff could come up with a way to recommend the route using the sightseeing tour bus (this hotel seems to have a policy of letting the guests decide where to go without giving too much personal opinion, but as mentioned earlier, the schedule of the sightseeing tour bus is quite complicated and difficult, so it would be helpful if they could just ask for advice).
If you are visiting the Nasu area in the first place, we strongly recommend renting a car even if you do not have a private car.
Going back to the hotel itself, the buffets were all delicious and very good for the price range of the hotel. Beware of forgetting to pre-sign up for breakfast, which can be disastrous (in fact, I was quite nervous about missing the first sightseeing tour bus service in the morning). This is our mistake, but we want the hotel to remind us more persistently.
As a facility for families with children, it was a negative for me personally to have a gamesen, and a positive for me to have an area where I could interact with alpacas and animals and a rental bike. It’s up to the family to decide what they want for a trip with their children, but I think the hotel will attract better quality customers if they come from a family that wants to have a variety of natural and meaningful experiences rather than a family that would be happier to have a gamesen.
In general, it would be great if we could enhance the service for people who don't have a car (otherwise Nasu itself would be hard to recommend), but as a hotel it would be very good for families with children.
Hotel response
Comment: 20 Jul 2025
この度はホテルエピナール那須にご宿泊くださいまして誠にありがとうございます。また、ご多用の中、ご感想をお寄せいただき重ねて御礼申し上げます。
当ホテルは、「お子様にも快適なリゾートのご滞在を」という考えのもと、ご家族全員が那須で存分に遊びやリフレッシュの時間を楽しんでいただけますよう努めております。室内温水プールやゲームコーナーなどの館内施設だけでなく、季節のイベントには、那須ならではの企画も多数ございますので、ぜひ次回は時季を変えてのご旅行も検討されてみてはいかがでしょうか。交通アクセスの難しさは那須地域全体の課題でもあり、自家用車なしでは不便さを感じられる点におきましては、心苦しい限りでございます。那須どうぶつ王国以外への送迎や観光バスの利用案内強化につきましては、今後検討を進め、ご旅行プランを立てやすくする工夫をしてまいります。また、朝食やバス利用のための事前サインアップやリマインド不足については、スタッフ間で共有し、チェックインなどに再度ご案内を徹底いたします。ご指摘ありがとうございます。頂戴いたしましたお言葉は決して無駄にせず、一つでも多く反映させ、お客様に心から支持していただけるホテルづくりに努めて参りますので、ぜひまた那須へお越しの折には、当ホテルをご指名くだされば幸いでございます。またのご来館をスタッフ一同心よりお待ちいたしております。
ホテルエピナール那須 総支配人 濱木
当ホテルは、「お子様にも快適なリゾートのご滞在を」という考えのもと、ご家族全員が那須で存分に遊びやリフレッシュの時間を楽しんでいただけますよう努めております。室内温水プールやゲームコーナーなどの館内施設だけでなく、季節のイベントには、那須ならではの企画も多数ございますので、ぜひ次回は時季を変えてのご旅行も検討されてみてはいかがでしょうか。交通アクセスの難しさは那須地域全体の課題でもあり、自家用車なしでは不便さを感じられる点におきましては、心苦しい限りでございます。那須どうぶつ王国以外への送迎や観光バスの利用案内強化につきましては、今後検討を進め、ご旅行プランを立てやすくする工夫をしてまいります。また、朝食やバス利用のための事前サインアップやリマインド不足については、スタッフ間で共有し、チェックインなどに再度ご案内を徹底いたします。ご指摘ありがとうございます。頂戴いたしましたお言葉は決して無駄にせず、一つでも多く反映させ、お客様に心から支持していただけるホテルづくりに努めて参りますので、ぜひまた那須へお越しの折には、当ホテルをご指名くだされば幸いでございます。またのご来館をスタッフ一同心よりお待ちいたしております。
ホテルエピナール那須 総支配人 濱木
Location
Takakuhei 1, Nasu District, 325-0302, Kantō, Japan|6.37 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Epinard Nasu: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights
Car hire in Nasu District