Hilton Odawara Resort & Spa
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed free of charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Hilton Odawara Resort & Spa
Hilton Odawara Resort & Spa
Located in Odawara, Hilton Odawara Resort & Spa provides a bar. Featuring room service, this property also welcomes guests with a restaurant, a water park and a terrace.
Reviews from 
Family traveller
US
Comment: 1 Jul 2026
Stayed in: Jun 2026
Great Staff and Convenient Shuttles
Great staff and service! A special shout-out to Aoki-san, who was super helpful in assisting me with a complicated billing request. He was incredibly patient and willing to accommodate my preferences, making the whole process smooth and stress-free.
The resort facilities are also excellent. The pool is a huge plus and provided endless fun for the kids to play in. Additionally, the shuttle services provided from both Odawara and Nebukawa stations were incredibly convenient and made getting to and from the property a breeze. Overall, a fantastic stay!
The resort facilities are also excellent. The pool is a huge plus and provided endless fun for the kids to play in. Additionally, the shuttle services provided from both Odawara and Nebukawa stations were incredibly convenient and made getting to and from the property a breeze. Overall, a fantastic stay!
Hotel response
Comment: 6 Jul 2026
Dear min h,
Thank you very much for staying at Hilton Odawara Resort & Spa and for sharing your wonderful review.
We are delighted to hear that our team provided helpful and attentive service throughout your stay. In particular, we are very pleased that our front desk colleague was able to assist you patiently with your billing request and make the process smooth and stress-free. Your kind words will be shared with the staff member involved.
It is also wonderful to know that your children had such an enjoyable time in the pool, and that the shuttle services from Odawara and Nebukawa stations made your journey more convenient.
We truly appreciate your generous comments and are delighted that you had a fantastic stay. We look forward to welcoming you and your family back to Hilton Odawara Resort & Spa.
Thank you very much for staying at Hilton Odawara Resort & Spa and for sharing your wonderful review.
We are delighted to hear that our team provided helpful and attentive service throughout your stay. In particular, we are very pleased that our front desk colleague was able to assist you patiently with your billing request and make the process smooth and stress-free. Your kind words will be shared with the staff member involved.
It is also wonderful to know that your children had such an enjoyable time in the pool, and that the shuttle services from Odawara and Nebukawa stations made your journey more convenient.
We truly appreciate your generous comments and are delighted that you had a fantastic stay. We look forward to welcoming you and your family back to Hilton Odawara Resort & Spa.
Couple
Comment: 27 Jul 2026
Stayed in: Jul 2026
Fell short of expectations
We stayed here for three nights in July, using it as a relaxing stop between Kyoto and Tokyo. Unfortunately, the hotel fell short of expectations in several ways.
The property itself feels dated, both outside and inside — clearly in need of a renovation. Rooms were clean, at least, which was a saving grace.
Food was a letdown. We tried the buffet one evening and it was unremarkable, and breakfast was just okay — limited options of fresh fruit which surprised us for a hotel at this price point. The dining area has more of a canteen feel than a resort restaurant, and staff seemed to struggle keeping up with clearing tables to seat new guests. This then created lines at breakfast waiting for a table. Which is not how anyone wants to start their morning on holiday.
The hotel was at full capacity during our stay, and it showed. This felt very much geared toward families rather than couples — the pool was packed with young children most of the day. On the plus side, the onsen was a genuine highlight: peaceful and very clean.
There’s a free shuttle to Odawara (weekdays only) and to Nebukawa, which we used and found convenient. Hilton Gold members get 25% off at the restaurant. The only reason we didn’t award a 1 star review was due to the excellent fitness centre - this is probably the best hotel gym we have visited.
Overall, given the price tag, I expected a lot more from a Hilton property. Between the tired facilities, average food, and crowds, I wouldn’t stay here again or recommend it to others looking for a relaxing getaway.
The property itself feels dated, both outside and inside — clearly in need of a renovation. Rooms were clean, at least, which was a saving grace.
Food was a letdown. We tried the buffet one evening and it was unremarkable, and breakfast was just okay — limited options of fresh fruit which surprised us for a hotel at this price point. The dining area has more of a canteen feel than a resort restaurant, and staff seemed to struggle keeping up with clearing tables to seat new guests. This then created lines at breakfast waiting for a table. Which is not how anyone wants to start their morning on holiday.
The hotel was at full capacity during our stay, and it showed. This felt very much geared toward families rather than couples — the pool was packed with young children most of the day. On the plus side, the onsen was a genuine highlight: peaceful and very clean.
There’s a free shuttle to Odawara (weekdays only) and to Nebukawa, which we used and found convenient. Hilton Gold members get 25% off at the restaurant. The only reason we didn’t award a 1 star review was due to the excellent fitness centre - this is probably the best hotel gym we have visited.
Overall, given the price tag, I expected a lot more from a Hilton property. Between the tired facilities, average food, and crowds, I wouldn’t stay here again or recommend it to others looking for a relaxing getaway.
Hotel response
Comment: 30 Jul 2026
Dear Charlotte D,
Thank you for taking the time to share your detailed feedback following your recent three-night stay with us.
First and foremost, please accept our sincere apologies that your experience did not meet the expectations you had for a Hilton property. We are disappointed to learn that aspects of our facilities, dining experience, and overall resort atmosphere fell short of what you anticipated for a relaxing getaway.
We appreciate your comments regarding the condition of the hotel, breakfast and buffet offerings, and the challenges you experienced with seating availability during busy periods. Your observations have been shared with the all teams, as they help us identify opportunities to improve both our facilities and service delivery.
At the same time, we are pleased to hear that you found your guest room clean and enjoyed our onsen facilities, shuttle service, and fitness center. In particular, your recognition of our fitness center as one of the best hotel gyms you have visited is greatly appreciated, and we will be sure to share your kind comments with the team.
We understand that the high occupancy during your stay affected the overall atmosphere and limited the relaxing experience you were hoping to enjoy. We regret the inconvenience this caused and appreciate your honest feedback regarding our resort environment during peak periods.
Thank you once again for sharing your candid comments. While we regret that we did not leave a more favorable impression on this occasion, we value your feedback and hope to have the opportunity to welcome you back in the future and provide a significantly improved experience.
Thank you for taking the time to share your detailed feedback following your recent three-night stay with us.
First and foremost, please accept our sincere apologies that your experience did not meet the expectations you had for a Hilton property. We are disappointed to learn that aspects of our facilities, dining experience, and overall resort atmosphere fell short of what you anticipated for a relaxing getaway.
We appreciate your comments regarding the condition of the hotel, breakfast and buffet offerings, and the challenges you experienced with seating availability during busy periods. Your observations have been shared with the all teams, as they help us identify opportunities to improve both our facilities and service delivery.
At the same time, we are pleased to hear that you found your guest room clean and enjoyed our onsen facilities, shuttle service, and fitness center. In particular, your recognition of our fitness center as one of the best hotel gyms you have visited is greatly appreciated, and we will be sure to share your kind comments with the team.
We understand that the high occupancy during your stay affected the overall atmosphere and limited the relaxing experience you were hoping to enjoy. We regret the inconvenience this caused and appreciate your honest feedback regarding our resort environment during peak periods.
Thank you once again for sharing your candid comments. While we regret that we did not leave a more favorable impression on this occasion, we value your feedback and hope to have the opportunity to welcome you back in the future and provide a significantly improved experience.
Anonymous traveller
Comment: 11 Jun 2026
Stayed in: Jun 2026
Walking into the lobby of this hotel was an amazing experience!
After travelling on several rural roads to get there, we were suddenly transported into another world. Wide and spacious, not crowded. A place to relax and to take in the ambvience of it all.
The staff were the best that we have encountered in a long time, and we were thinking to ourselves that this is the 'Hilton difference, the Hilton training'.
Nothing much to say about the food, other than that it was very good, whatever we chose. In fact, I was pleasently suprised at how good it was.
Onsen baths were as one would expect, but the swimming pool and the pool area for children are something to take your breath away. Don't forget, we are talking about the suburbs of Odawara.
Surrounding the hotel are areas of natuaral green lawns, trees and pools. We saw tadpoles in one of the pools today!
At the end of the day, there is not much that I can complain about, so well done Hilton. We will be back
After travelling on several rural roads to get there, we were suddenly transported into another world. Wide and spacious, not crowded. A place to relax and to take in the ambvience of it all.
The staff were the best that we have encountered in a long time, and we were thinking to ourselves that this is the 'Hilton difference, the Hilton training'.
Nothing much to say about the food, other than that it was very good, whatever we chose. In fact, I was pleasently suprised at how good it was.
Onsen baths were as one would expect, but the swimming pool and the pool area for children are something to take your breath away. Don't forget, we are talking about the suburbs of Odawara.
Surrounding the hotel are areas of natuaral green lawns, trees and pools. We saw tadpoles in one of the pools today!
At the end of the day, there is not much that I can complain about, so well done Hilton. We will be back
Couple
Comment: 30 May 2026
Stayed in: May 2026
Relaxing Stay
Stayed 5 nights. Friendly staff. Good breakfast selection. Comfortable room. Regular shuttle buses to Odawara on weekdays. I took an evening walk from the hotel to Nebukawa Station. Very scenic views of the bay when going down this road. This takes about 30 mins and then returned with the shuttle bus to the hotel.
Hotel response
Comment: 2 Jun 2026
Dear ibnubatutta
Thank you very much for staying with us for five nights and for sharing your wonderful review.
We are delighted to hear that you had a relaxing stay and that you were pleased with our friendly staff, breakfast selection, and comfortable guest room. It is especially nice to know that you also enjoyed the scenic evening walk toward Nebukawa Station and the beautiful views of the bay along the way.
Our location offers a peaceful resort atmosphere surrounded by nature, and we are glad that the shuttle bus service helped make your stay more convenient.
We truly appreciate your kind words and hope to welcome you back to Hilton Odawara Resort & Spa for another relaxing stay.
Thank you very much for staying with us for five nights and for sharing your wonderful review.
We are delighted to hear that you had a relaxing stay and that you were pleased with our friendly staff, breakfast selection, and comfortable guest room. It is especially nice to know that you also enjoyed the scenic evening walk toward Nebukawa Station and the beautiful views of the bay along the way.
Our location offers a peaceful resort atmosphere surrounded by nature, and we are glad that the shuttle bus service helped make your stay more convenient.
We truly appreciate your kind words and hope to welcome you back to Hilton Odawara Resort & Spa for another relaxing stay.
Anonymous traveller
Comment: 29 May 2026
Stayed in: May 2026
The payment is not clear, I just left the Hilton hotel for 3 hours and at the airport, I just found some of the payment has been charged to me without reason and without my permission, I need to talk to the manager. Can I have the email and name of the hotel manager ?
Location
Nebukawa 583-1 , Odawara, 250-0024, Kantō, Japan|6.99 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed free of charge
Please contact the hotel for details about adding extra beds.
Hilton Odawara Resort & Spa: FAQs
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