KOKO Hotel Sapporo Susukino
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
More about KOKO Hotel Sapporo Susukino
KOKO Hotel Sapporo Susukino
Conveniently situated in the centre of Sapporo, KOKO HOTEL Sapporo Susukino provides air-conditioned rooms, a shared lounge, free WiFi and a restaurant. This 3-star hotel offers a 24-hour front desk and luggage storage space.
Comment: 30 May 2026
Stayed in: May 2026
First use after rebranding!
Although it is a few blocks from the center of Susukino, there are many restaurants and convenience stores in the surrounding area, making it convenient.
The front desk staff were also kind and courteous!
The guest rooms are also clean, air-conditioning, refrigerator and water are no problem.
I was a little concerned about the shorter shower curtains (because the bathroom would get cluttered).
Hotel response
Comment: 13 Jun 2026
お忙しい中ご宿泊のご感想をお寄せ下さり大変嬉しく存じます。お客様のご滞在がご満足いただけたならば大変幸甚でございます。お客様の旅のひとときが、少しでも心安らぐものとなっておりましたら幸いです。
また、シャワーカーテンに関しましてはに関しまして、お客様にご不便をおかけしたことを、心よりお詫び申し上げます。あいにく早急の改善とは至りませんが、今後の課題・改善点として受け止め前向きに改善策を検討して参ります。
今回、お褒め下さいました数々のお言葉に甘んじることなく、これからもご利用いただくお客様の皆様によりご満足いただけますようスタッフ一同、努力して参りますので今後ともご愛顧の程宜しくお願い致します。
また札幌へお越しの際は、ぜひ当館へご宿泊くださいませ。
スタッフ一同お待ち申し上げております。
KOKO HOTEL 札幌すすきの フロント
Comment: 16 Jun 2026
Stayed in: Jun 2026
Comment: 27 Aug 2026
Stayed in: Aug 2026
Comment: 23 Feb 2026
Stayed in: Feb 2026
My reservation was clearly made for one person, yet the front desk staff insisted it was for three persons and demanded passport copies from accompanying individuals. After explanation, the staff eventually acknowledged that the reservation was for one person. However, the staff spoke in a lecturing and accusatory tone, implying that it was the customer’s responsibility to clarify mistakes. This behavior was highly inappropriate and unprofessional.
2. Refusal to provide reasonable luggage storage service
I arrived at the hotel around 10:00 AM and requested to temporarily store my luggage, intending to retrieve it around 12:00 PM. The staff insisted that I must specify my return time and showed reluctance to store the luggage otherwise. In my experience with international hotels, luggage storage is a standard service without such restrictions.
3. Mishandling of stored items and poor attitude
When I returned to collect my belongings, only my suitcase was returned, while my stored ski equipment was not. When I requested the remaining item, the staff responded with an extremely poor attitude.
Comment: 9 Feb 2026
Stayed in: Feb 2026
Very good location
Chuo-Ku minami6Jo Nishi6Chome2-2, Sapporo, 064-0806, Hokkaido, Japan|0.87 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.