Mercure Sapporo
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Mercure Sapporo
Mercure Sapporo
Centrally located in the lively Susukino area in Sapporo, Mercure Hotel provides non-smoking accommodation just a 5-minute walk from Susukino Subway Station.
Reviews from 
Anonymous traveller
Comment: 4 Aug 2026
Stayed in: Jul 2026
There was leaking problem happened in my bathroom, the staff could fix it efficiently while I was away
Family traveller
Comment: 20 Aug 2026
Stayed in: Aug 2026
There were fruit flies in the bathroom.
The night of the third day of the stay. When I came home from going out and entered the bathroom, there were five fruit flies gathered on the surface of the bathtub near the drain. I got rid of them, but I felt sick, so I took a picture of the one that was left and called the front desk. They said they would come to the room, but after waiting 10 minutes, no one came, so I called again. Then, seven minutes later, a female employee finally arrived.
When I complained that it was strange to be kept waiting this long, they excused it by saying, "The front desk was busy." It is not an apology.
I explained that there were flies in the bathroom. And, I pointed out that the bathroom was not cleaned from the first night and even hair was not picked up. Then the female employee asked if she could enter the bathroom with outdoor shoes because she was cleaning, or if she needed to change into slippers.
What is the hygiene sense of Mercury's employees like?
The woman who came back after changing into slippers cleaned for several minutes. They finally removed my hair too.
Although Mercure Hotel claims to offer eco-cleaning, it is strange that even the hair in the bathroom was not picked up. I believe the presence of more than five flies was not accidental, but rather due to eggs being laid in the bathroom. Given Japan's warm and humid climate, if it is not kept clean, insects will appear and mold will grow, so I request that you improve the situation. The female employee said she would tell her superior and left the room.
I'm disappointed because I'm in a bad mood despite this being a trip. They do not understand the climate and culture of Japan, nor do they consider the feelings of the guests, and their employees are not properly trained. I have doubts about the self-righteous corporate stance that follows trends and claims to be eco-friendly.
When I complained that it was strange to be kept waiting this long, they excused it by saying, "The front desk was busy." It is not an apology.
I explained that there were flies in the bathroom. And, I pointed out that the bathroom was not cleaned from the first night and even hair was not picked up. Then the female employee asked if she could enter the bathroom with outdoor shoes because she was cleaning, or if she needed to change into slippers.
What is the hygiene sense of Mercury's employees like?
The woman who came back after changing into slippers cleaned for several minutes. They finally removed my hair too.
Although Mercure Hotel claims to offer eco-cleaning, it is strange that even the hair in the bathroom was not picked up. I believe the presence of more than five flies was not accidental, but rather due to eggs being laid in the bathroom. Given Japan's warm and humid climate, if it is not kept clean, insects will appear and mold will grow, so I request that you improve the situation. The female employee said she would tell her superior and left the room.
I'm disappointed because I'm in a bad mood despite this being a trip. They do not understand the climate and culture of Japan, nor do they consider the feelings of the guests, and their employees are not properly trained. I have doubts about the self-righteous corporate stance that follows trends and claims to be eco-friendly.
Hotel response
Comment: 20 Aug 2026
K8147UF_様
この度は、メルキュール札幌にご宿泊いただき、誠にありがとうございます。
せっかくのご旅行でのご滞在にもかかわらず、バスルームの清掃状態ならびに衛生面、またスタッフの対応により、ご不快な思いをお掛けしましたこと、心より深くお詫び申し上げます。
ご指摘いただきました当日のスタッフの対応について、改めて本人へ確認いたしました。当日はフロントが大変混み合っており、お部屋へ伺うまでにお時間をいただいてしまったとのことでございました。また、対応を急がなければという気持ちからかなり焦ってしまい、お客様をお待たせしたことに対する謝罪の気持ちを十分にお伝えできなかったとのことでございます。
不安なお気持ちでお待ちいただいていたにもかかわらず、適切なお詫びとご説明ができなかったことにつきまして、重ねてお詫び申し上げます。
また、バスルームへの入室時の対応につきましても、ご不快な思いをお掛けし誠に申し訳ございませんでした。当ホテルでは、バスルームへ入室する際には靴を脱ぎ、スリッパに履き替えるようスタッフへ指導しておりますが、今回その対応が徹底されておりませんでした。基本的な衛生面への配慮が欠けていたことを重く受け止め、改めてスタッフへの指導を徹底してまいります。
また、バスルーム内の虫に関するご申告を受け、施設管理担当にて排水口をはじめ、関連する箇所の確認を行いました。現時点では、窓などから侵入したものが湿度の高いバスルーム内に留まった可能性が高いとの見解でございましたが、原因を一つに限定することなく、今後同様の事象を防ぐため、排水口を含めたバスルーム周辺の点検・清掃を今一度徹底してまいります。
また、お客様よりご指摘いただきました、日本の温暖湿潤な気候における清潔な環境維持の重要性につきましても、私どもとして改めて認識を深めてまいります。エコ清掃は環境負荷の低減を目的とした取り組みではございますが、それによって清掃や衛生管理の品質が損なわれることがあってはならないと考えております。
この度は、私どもの清掃およびスタッフの対応が至らず、せっかくのご旅行を残念なお気持ちにさせてしまいましたこと、改めまして心よりお詫び申し上げます。
いただきましたご指摘を真摯に受け止め、スタッフ教育、清掃品質、施設管理を含め、ホテル全体で改善に取り組み、より安心して快適にお過ごしいただける環境づくりに努めてまいります。
この度は貴重なご意見をお寄せいただき、誠にありがとうございました。
メルキュール札幌
クオリティアシュアランスチーム
この度は、メルキュール札幌にご宿泊いただき、誠にありがとうございます。
せっかくのご旅行でのご滞在にもかかわらず、バスルームの清掃状態ならびに衛生面、またスタッフの対応により、ご不快な思いをお掛けしましたこと、心より深くお詫び申し上げます。
ご指摘いただきました当日のスタッフの対応について、改めて本人へ確認いたしました。当日はフロントが大変混み合っており、お部屋へ伺うまでにお時間をいただいてしまったとのことでございました。また、対応を急がなければという気持ちからかなり焦ってしまい、お客様をお待たせしたことに対する謝罪の気持ちを十分にお伝えできなかったとのことでございます。
不安なお気持ちでお待ちいただいていたにもかかわらず、適切なお詫びとご説明ができなかったことにつきまして、重ねてお詫び申し上げます。
また、バスルームへの入室時の対応につきましても、ご不快な思いをお掛けし誠に申し訳ございませんでした。当ホテルでは、バスルームへ入室する際には靴を脱ぎ、スリッパに履き替えるようスタッフへ指導しておりますが、今回その対応が徹底されておりませんでした。基本的な衛生面への配慮が欠けていたことを重く受け止め、改めてスタッフへの指導を徹底してまいります。
また、バスルーム内の虫に関するご申告を受け、施設管理担当にて排水口をはじめ、関連する箇所の確認を行いました。現時点では、窓などから侵入したものが湿度の高いバスルーム内に留まった可能性が高いとの見解でございましたが、原因を一つに限定することなく、今後同様の事象を防ぐため、排水口を含めたバスルーム周辺の点検・清掃を今一度徹底してまいります。
また、お客様よりご指摘いただきました、日本の温暖湿潤な気候における清潔な環境維持の重要性につきましても、私どもとして改めて認識を深めてまいります。エコ清掃は環境負荷の低減を目的とした取り組みではございますが、それによって清掃や衛生管理の品質が損なわれることがあってはならないと考えております。
この度は、私どもの清掃およびスタッフの対応が至らず、せっかくのご旅行を残念なお気持ちにさせてしまいましたこと、改めまして心よりお詫び申し上げます。
いただきましたご指摘を真摯に受け止め、スタッフ教育、清掃品質、施設管理を含め、ホテル全体で改善に取り組み、より安心して快適にお過ごしいただける環境づくりに努めてまいります。
この度は貴重なご意見をお寄せいただき、誠にありがとうございました。
メルキュール札幌
クオリティアシュアランスチーム
Family traveller
Comment: 28 Jun 2026
Stayed in: May 2026
Great Experience with the Family
The hotel was very welcoming and the front desk staff went out of their way to ensure a good experience for my kids. Really appreciative of the nice front desk staff sorting and explaining everything clearly and giving the kids extra stuff. Plus the extended checkout without issue was appreciated. From the Japanese lady front desk staff to the French young guy staff, they were excellent.
Hotel response
Comment: 28 Jun 2026
Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here.
We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence.
Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo.
Sincerely,
Quality Assurance Team
Mercure Sapporo
We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence.
Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Family traveller
Comment: 20 Jun 2026
Stayed in: Jun 2026
Great location and Helpful staff
A bit old hotel but Great location, center of everything, surrounding by many restaurants, within a distance to shoppings.
Staff are friendly and helpful, always help with any request.
I would stay again
Staff are friendly and helpful, always help with any request.
I would stay again
Hotel response
Comment: 21 Jun 2026
I would like to thank you on behalf of the staff here for choosing Mercure Sapporo.
We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.
Once again, we would like to thank you for your gracious comments and rating.
We look forward to your visit again and we will be delighted to be at your service in the near future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.
Once again, we would like to thank you for your gracious comments and rating.
We look forward to your visit again and we will be delighted to be at your service in the near future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Couple
NO
Comment: 31 May 2026
Stayed in: May 2026
DATED HOTEL WITH HOUSEKEEPING ISSUES IN PERFECT LOCATION!
Stayed for 11 nights as an Accor ALL member. The best thing about this hotel is the fantastic location in the heart of the entertainment district of Susukino with unlimited dining, drinking and shopping venues at your doorstep both day and night. One of the best located hotels in town for sure. Airport Limousine Bus at the cost of Y 1.500.- is stopping just across the street and takes 70 minutes, very convenient.
Friendly staff and good bed quality. However, this 17 year old hotel is now dated and tired, and is in urgent need of room renovation, especially the brown and stained room-carpet was directly ugly and unpleasant. Also, for the first time in my over 30 visits to Japan, I was not happy with the housekeeping services. The desk table was dusty every day, the wall paper on the wall behind the trash cans was full of dirt and spots from old trash (food and drinks) from previous guests, the back of the desk chair was full with spots from spilled soft drink or something. On day 3 I cleaned the chair and the wall behind the trash cans myself because I felt disgusted to watch it all the time. Having to clean your own hotel room as a paying guest is a very bad sign indeed, and I have to say very rare and surprising in Japan where I believe they normally have the best housekeeping services in the world. The inside of the window was also very dirty (black from old dirt) and I had to ask the front desk for housekeeping to clean it, which they did.
This hotel offers what they call ECO FRIENDLY cleaning, meaning that they only do a regular/full cleaning (including making the beds) of your room every 4.th. day. This is in my opinion over the top, as I believe that most people would like to come back to a fresh and made bed after a long day outside. If you want to have a full cleaning of your room every day, you have to notify the front desk every day before midnight.
All in all, this hotel is great for the perfect location, but far from great for the room. Will not be back.
Friendly staff and good bed quality. However, this 17 year old hotel is now dated and tired, and is in urgent need of room renovation, especially the brown and stained room-carpet was directly ugly and unpleasant. Also, for the first time in my over 30 visits to Japan, I was not happy with the housekeeping services. The desk table was dusty every day, the wall paper on the wall behind the trash cans was full of dirt and spots from old trash (food and drinks) from previous guests, the back of the desk chair was full with spots from spilled soft drink or something. On day 3 I cleaned the chair and the wall behind the trash cans myself because I felt disgusted to watch it all the time. Having to clean your own hotel room as a paying guest is a very bad sign indeed, and I have to say very rare and surprising in Japan where I believe they normally have the best housekeeping services in the world. The inside of the window was also very dirty (black from old dirt) and I had to ask the front desk for housekeeping to clean it, which they did.
This hotel offers what they call ECO FRIENDLY cleaning, meaning that they only do a regular/full cleaning (including making the beds) of your room every 4.th. day. This is in my opinion over the top, as I believe that most people would like to come back to a fresh and made bed after a long day outside. If you want to have a full cleaning of your room every day, you have to notify the front desk every day before midnight.
All in all, this hotel is great for the perfect location, but far from great for the room. Will not be back.
Hotel response
Comment: 31 May 2026
Thank you for choosing Mercure Sapporo and for taking the time to share your review.
We are delighted to learn that you enjoyed our prime location in the heart of Susukino, the convenience of the Airport Limousine Bus service, and the friendliness of our team members.
However, we sincerely apologize for the condition of your guest room and for the shortcomings in our housekeeping services. We are particularly concerned by your comments regarding the cleanliness of the desk, wallpaper, chair, window, and the overall condition of the room carpet. Most importantly, we deeply regret that you felt the need to clean parts of the room yourself during your stay. This is certainly not the level of cleanliness and service that we strive to provide.
I will share your comments with our housekeeping team, and we are confident that your feedback will help us further improve our service standards and guest experience.
At Mercure, we strive to provide a superior service experience for every guest. Therefore, your feedback is extremely valuable to us.
Please rest assured that we are taking the appropriate measures to address these issues and prevent their recurrence.
We appreciate you bringing these matters to our attention and sincerely hope that you will give us another opportunity to provide you with a more satisfactory experience in the future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
We are delighted to learn that you enjoyed our prime location in the heart of Susukino, the convenience of the Airport Limousine Bus service, and the friendliness of our team members.
However, we sincerely apologize for the condition of your guest room and for the shortcomings in our housekeeping services. We are particularly concerned by your comments regarding the cleanliness of the desk, wallpaper, chair, window, and the overall condition of the room carpet. Most importantly, we deeply regret that you felt the need to clean parts of the room yourself during your stay. This is certainly not the level of cleanliness and service that we strive to provide.
I will share your comments with our housekeeping team, and we are confident that your feedback will help us further improve our service standards and guest experience.
At Mercure, we strive to provide a superior service experience for every guest. Therefore, your feedback is extremely valuable to us.
Please rest assured that we are taking the appropriate measures to address these issues and prevent their recurrence.
We appreciate you bringing these matters to our attention and sincerely hope that you will give us another opportunity to provide you with a more satisfactory experience in the future.
Sincerely,
Quality Assurance Team
Mercure Sapporo
Excellent location
2-4 Minami 4-Jo Nishi, Sapporo, 064-0804, Hokkaido, Japan|0.88 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
In Hokkaido, accommodation tax collection began on April 1, 2026. Additionally, individual municipalities within Hokkaido may impose their own accommodation tax separately from the Hokkaido accommodation tax. The accommodation tax may be included in the room rate or may need to be paid separately on-site. For further details, please contact the hotel directly.
Please contact the hotel for details about adding extra beds.
Mercure Sapporo: FAQs
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