DoubleTree by Hilton Almaty

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Fast facts

Check in from:
15:00
Check out before:
12:00

Amenities

Parking
Fitness centre
Spa
Restaurant
Laundry
Lift

More about DoubleTree by Hilton Almaty

DoubleTree by Hilton Almaty

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers shuttle amenities to assist you in discovering your desired offerings in Almaty.When arriving by car, you'll be grateful for the on-site complimentary parking at hotel.The hotel offers reception amenities including concierge service and luggage storage to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity.Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure your satisfaction, certain rooms in the hotel come fitted with blackout curtains for a more pleasant stay.In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs.Within specific rooms, instant tea and mini bar is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Doubletree by Hilton Almaty as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Doubletree by Hilton Almaty. Unwind and conclude each day delightfully by stopping by hot tub and spa, ensuring a soothing experience.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

Reviews from
Tripadvisor
Mentioned by travellers
Solo traveller

Comment: 28 Sep 2025

Stayed in: Sep 2025

Comfortable hotel, nice breakfast, but beware of WiFi not working.

This hotel was very comfortable with a comfortable king bed and a great shower (stayed in room 910). It was in a good location near the Baikonur metro station and had a nice breakfast selection. Rooftop restaurant had a friendly staff and decent food.
Only complaint was the WiFi didn’t seem to work.
Couple

Comment: 3 May 2026

Stayed in: Apr 2026

Very nice DoubleTree by Hilton in Almaty!

We stayed at DoubleTree by Hilton Almaty for a week. As status customers, despite the fact that the hotel was fully booked, we have a very nice and very quiet King Bed room on the top 10. Get a stick. The room is nice and fully furnished, you can open the windows, it has an extremely pleasant very high room height and you have a beautiful view of Almaty and the mountains.
The DoubleTree by Hilton Almaty is built more in the style of a very pleasant boutique hotel!
The hotel is very centrally located, is very quietly set back from the main road, to public transport (bus and metro) it is only a very few minutes walk.
The hotel has a very large gym, indoor swimming pool and various saunas/steam rooms in the on-site Wellnessc Club Fusion.
The breakfast buffet at Aurum Restaurant has a very good quality and variety, changing daily, hot dishes, cold plates, even sparkling wine!
The entire DoubleTree by Hilton Almaty team was extremely friendly, helpful and supported with all your concerns from the first moment to check out! Thank you for that! Special thanks to Yerassyl and his colleague Zhibek!
Should we visit Almaty again, the DoubleTree by Hilton Almaty is definitely our first choice!
Family traveller

Comment: 1 Jan 2026

Stayed in: Jan 2026

Great Stay After Exploring Almaty ️✨

We stayed for four days at the DoubleTree by Hilton, and it was very calm and relaxing after our tours around Almaty ️. The staff were super helpful throughout our stay and always went the extra mile to help us with whatever we needed . Special thanks to Mr. Aibar and his amazing team for their great customer service . We were really happy with our stay and would definitely recommend this hotel ..

Hotel response

Comment: 22 Jan 2026

Dear Valued Guest,
Thank you very much for taking the time to share such a wonderful review following your stay at DoubleTree by Hilton Almaty.
We are delighted to hear that you had a calm and relaxing stay after exploring our beautiful city, and that our team was able to make your experience comfortable and enjoyable. Your kind words about our service truly mean a lot to us.
A special thank you for recognizing Aibar and the team — your appreciation will certainly be shared with them and will serve as great motivation to continue delivering excellent service.
We are truly happy to know that you were satisfied with your stay and that you would recommend our hotel. We look forward to welcoming you back again on your next visit to Almaty.
Warm regards,
DoubleTree by Hilton Almaty Team ✨
Family traveller

Comment: 25 Oct 2025

Stayed in: Oct 2025

No benefit for diamond membership

Arrived from an early flight from Istanbul and did send an email ahead hoping for a diamond upgrade. Did not receive any upgrade. Not even an offer of water or coffee to show any recognition of diamond status. Considering that I booked 6 nights, this lack of welcome is very disappointing.
Business traveller

EG

Comment: 28 Sep 2025

Stayed in: Sep 2025

Extremely Disappointing Stay – Very Poor Management and Unacceptable Service

I stayed at DoubleTree by Hilton Almaty during a business trip, and it was one of the worst hotel experiences I have ever had. I arrived from Astana around 10:00 PM, tired after a long trip and simply needed to take a shower. To my shock, there was no water at all in the bathroom.
I called the reception to report the issue, and they sent a maintenance person who did not speak any English and disappeared without giving any update. After 30 minutes, I called again, and only then I was informed that there was a general water cut in the hotel. No one had the courtesy to inform me earlier or provide any solution.
I waited for more than an hour — no water, no updates, no alternatives. When I asked for help, the only answer I got was “please wait”. Even when I contacted the Hilton live chat, they told me to call the call center the next morning at 6 AM — unbelievable for a hotel under the Hilton name!
The next morning, when the water finally came back, it was black, dirty, and unsafe to use, which could easily cause skin or health problems. I have videos to prove it.
This was absolutely unacceptable from a 5-star hotel. The management showed no responsibility, no communication, and no care for guests. I left the hotel on September 27 extremely disappointed.

Very good location

4.1

115 Dosmukhamedov Street 05000, Almaty, 0500-00, Kazakhstan|4.7 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

DoubleTree by Hilton Almaty: FAQs

DoubleTree by Hilton Almaty is 4.7 km away from Almaty city centre.
DoubleTree by Hilton Almaty is in Almaty, Kazakhstan and is 4.7 km away from Almaty city centre.
At DoubleTree by Hilton Almaty you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at DoubleTree by Hilton Almaty.
Yes, DoubleTree by Hilton Almaty does have a restaurant.