Sandton City Hotel
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Fast facts
Check in from: | 11:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Amenities
More about Sandton City Hotel
Sandton City Hotel
Located in Nairobi Central, a neighborhood in Nairobi, Sandton City Hotel is in a shopping district. Nairobi Gallery and Nairobi Railway Museum are cultural highlights, and some of the area's activities can be experienced at Kenya Railway Golf Club and Muthaiga Golf Club. Chandaria Centre for Performing Arts and The GoDown Arts Centre are also worth visiting. A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, 24-hour room service, a business center, and a meeting room are onsite. Sandton City Hotel offers 40 accommodations with safes and slippers. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.
UK
Comment: 10 Oct 2019
Stayed in: Aug 2019
Worse hotel I've ever been to
Comment: 7 Oct 2019
Stayed in: Sep 2019
The worst experience ever
When we arrived at the hotel, we were told that we needed to upgrade our room as the room we had booked via booking.com was for one person and therefore we had only ordered one breakfast. We queried this and pointed out that the booking confirmation clearly showed that we had requested a double room for two people (females). The receptionist repeated that we had made a mistake and only ordered one breakfast. At this point, she then said we needed to talk to her booking manager -on the phone.
The booking manager then said that we had to pay an additional $10 in order to upgrade to a twin room. When we queried this, she said that it was hotel policy that two people of the same gender couldn’t share a double room and that because of this policy we had to pay more money to get a different room. When we pointed out that were perfectly happy to keep our original booking – which clearly stated that we were two women who wanted a double room – the booking manager said that this was a mistake on their part in accepting the booking and that they were going to update their profile on the booking.com website to clearly state this in the future. [We’d like to point out that, looking at the booking.com website this hasn’t been updated by the hotel – and so future female bookers would be in exactly the same dangerous and very distressing situation.] She then continued to claim that we needed to pay more. She got very frustrated with us for not be willing to pay more.
At this point the receptionist suggested that we could share two rooms with two men who were also in reception instead of staying in a room together - as they felt it was more appropriate that we share a double room with men we didn’t know than share a room together.
Because we didn’t want to pay the additional money and after being told to share a room with men in reception that we didn’t know, the hotel refused our booking and told us we couldn’t stay there. At this point, we were now in Nairobi without somewhere to stay. We had to [at that point in the evening] book a night at a hotel that we had stayed at before [and that we knew to be safe for us], given the traumatic experience we just had. We then had to wait 40 mins for a taxi at night on the street. As a result, we incurred additional costs to get to another hotel.
This was a horrible experience that no one should have to go through.
Comment: 22 Sep 2019
Stayed in: Sep 2019
Comment: 13 Dec 2018
Stayed in: Dec 2018
Location
Duruma Rd, Nairobi, 00100, Kenya|1.43 km from city centre
Check in and check out
Check in from:
11:00
Check out before:
10:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.