Swiss Lenana Mount Hotel
Ralph Bunche Rd, Nairobi, 00200, Kenya
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed free of charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Airport shuttle
Pool
Fitness centre
Spa
More about Swiss Lenana Mount Hotel
Swiss Lenana Mount Hotel
Situated in the Kilimani in Nairobi, Swiss Lenana Mount features an outdoor pool, a fitness centre and free WiFi throughout. Free private parking is available on site. The rooms are equipped with a flat-screen TV. You will find a kettle in the room.
Ratings and reviews
Cleanliness4.0
Location4.1
Service3.6
Rooms4.0
Value3.8
Sleep quality3.6
Traveller reviews
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Mentioned by travellers
Group traveller
ID
Comment: 27 Jan 2025
Stayed in: Jan 2025
The breakfast is amazing
My airasia flight arrived at midnight so i must find a hotel that cheap enough but also reliable to get check in at midnight. I choose this hotel because it is not far located from the airport. Room is clean. Hot water is running perfectly. Room is so quite and the security is friendly. When i visit this hotel, most people are in business attire not a tourist. Breakfast is so delicious and they also have rooftoop bar with a beautiful city view
Group traveller
Comment: 6 Apr 2025
Stayed in: Mar 2025
OK Hotel for a short Trip
I would like to start with the positive points of this hotel.
According to African standard, this hotel is quite nice. Relatively clean and spacious. Good location and quiet surroundings.
We liked the size of the deluxe rooms very much. The Standard rooms are so tiny, not even one suitcase would fit. (The standard rooms are not adviseable if you travel with suitcases.)
Shower and hot water work perfectly. There is a water boiler in the room for tea and coffee. The room and the linen smelled good and clean. Bottled water and (usually) fresh fruits are complementary.
The Spa is amazing. Especially the Swedish Massage. It's a real treat!
But.... sadly our experience was not as pleasant as hoped for. We traveled as a group of 13 people. We had booked the Hotel for one night only. We checked out and left. 3 days later we came back to Nairobi and checked in for another 4 nights stay.
We arrived at 3 p.m. but our room was not ready. We were offered a free downgrade from the payed Deluxe Room to a small Standard room.
Of course we didn't accept and had to wait till 6 p.m. for our room to be ready.
What we got was a room with broken smelly furniture, no fruit plate, no hairdryer and missing towels.
Whatever complaint there was, the desk ladies had no authority to take any decision. The standard answer was: We need to contact the manager. (Everything takes soooooooo long. At the pool I had to wait 45 minutes for a towel.)
The next 2 days furniture kept coming and going and the hairdryer was installed at the wall. It was like living on a construction site.
This was very unpleasant. Neither the Hotel crew nor the manager did anything to apologize or to make up for our inconveniences.
The treatment got even worse and more frustrating at the breakfast and dinner service. Customers are lied in their face with a smile and are being ripped off whenever possible.
First the quite expensive Breakfast. At our first breakfast we got offered Capuccino. When we came back to the Hotel the second time, we were told, Capuccino is only free the first night. We told them this was our first night, as we had checked out and now we came back. They invented silly excuses and rules why this doesn't count as "first night". The gap between stays has to be more.... maybe a year or so.
I was shocked at so little professionalism.
Is the breakfast worth its money? That's relativ. For African standard, the price is way too high. The eggs and fruits are fresh and very delicious. Everything else is not fresh. The bread and pastries are not recommendable. Dry and tasteless. Sausages, beans, potatoes, meat etc are cold and old.
The dinner service is very frustrating. Waiting time for orders of the menu are 60 to 90 minutes. Food is served cold and soggy. The burgers, when freshly made, are good. But they can be bought burger patties, depending on the chef, and they taste dreadful.
The 3rd day we ordered pizza from pizza-in. The food arrived quicker, hotter and yummier than what we were served in that hotel.
The menu offers also a choice of fresh juices. It says, they are served in 500ml glasses. But the juices are not fresh! And they are served in a 250ml glass. I insisted in 500ml fresh pressed orange juice and the waitress told me, I'm mistaken, the menu doesn't mention any of it. So I insisted in her bringing the menu again and I showed her what was written. She smiled and left. After 20 minutes she came back with a 250ml glass full of ice cubes and some orange juice poured over it.
That was unacceptable. Especially for 500 ksh.
Fazit:
It is a nice specious hotel with an amazing spa.
Sadly the team and the management try to take advantage of the clients. Foreigners are not treated as guests but as Muzungus.
"Give us your money but don't expect anything in return".
According to African standard, this hotel is quite nice. Relatively clean and spacious. Good location and quiet surroundings.
We liked the size of the deluxe rooms very much. The Standard rooms are so tiny, not even one suitcase would fit. (The standard rooms are not adviseable if you travel with suitcases.)
Shower and hot water work perfectly. There is a water boiler in the room for tea and coffee. The room and the linen smelled good and clean. Bottled water and (usually) fresh fruits are complementary.
The Spa is amazing. Especially the Swedish Massage. It's a real treat!
But.... sadly our experience was not as pleasant as hoped for. We traveled as a group of 13 people. We had booked the Hotel for one night only. We checked out and left. 3 days later we came back to Nairobi and checked in for another 4 nights stay.
We arrived at 3 p.m. but our room was not ready. We were offered a free downgrade from the payed Deluxe Room to a small Standard room.
Of course we didn't accept and had to wait till 6 p.m. for our room to be ready.
What we got was a room with broken smelly furniture, no fruit plate, no hairdryer and missing towels.
Whatever complaint there was, the desk ladies had no authority to take any decision. The standard answer was: We need to contact the manager. (Everything takes soooooooo long. At the pool I had to wait 45 minutes for a towel.)
The next 2 days furniture kept coming and going and the hairdryer was installed at the wall. It was like living on a construction site.
This was very unpleasant. Neither the Hotel crew nor the manager did anything to apologize or to make up for our inconveniences.
The treatment got even worse and more frustrating at the breakfast and dinner service. Customers are lied in their face with a smile and are being ripped off whenever possible.
First the quite expensive Breakfast. At our first breakfast we got offered Capuccino. When we came back to the Hotel the second time, we were told, Capuccino is only free the first night. We told them this was our first night, as we had checked out and now we came back. They invented silly excuses and rules why this doesn't count as "first night". The gap between stays has to be more.... maybe a year or so.
I was shocked at so little professionalism.
Is the breakfast worth its money? That's relativ. For African standard, the price is way too high. The eggs and fruits are fresh and very delicious. Everything else is not fresh. The bread and pastries are not recommendable. Dry and tasteless. Sausages, beans, potatoes, meat etc are cold and old.
The dinner service is very frustrating. Waiting time for orders of the menu are 60 to 90 minutes. Food is served cold and soggy. The burgers, when freshly made, are good. But they can be bought burger patties, depending on the chef, and they taste dreadful.
The 3rd day we ordered pizza from pizza-in. The food arrived quicker, hotter and yummier than what we were served in that hotel.
The menu offers also a choice of fresh juices. It says, they are served in 500ml glasses. But the juices are not fresh! And they are served in a 250ml glass. I insisted in 500ml fresh pressed orange juice and the waitress told me, I'm mistaken, the menu doesn't mention any of it. So I insisted in her bringing the menu again and I showed her what was written. She smiled and left. After 20 minutes she came back with a 250ml glass full of ice cubes and some orange juice poured over it.
That was unacceptable. Especially for 500 ksh.
Fazit:
It is a nice specious hotel with an amazing spa.
Sadly the team and the management try to take advantage of the clients. Foreigners are not treated as guests but as Muzungus.
"Give us your money but don't expect anything in return".
Solo traveller
Comment: 18 Apr 2025
Stayed in: Apr 2025
Concerning
This was my second time here, normally the place is warm with friendly staff but this time something had changed, the staff looked more sad and worried. The excitement was no longer there . One staff told me that they were scared that the Chinese boss was gonna fire them.
This is so wrong I feel as a company you should motivate your staff to do better and not demoralize and threaten them . The staff are the image of your company.
This is so wrong I feel as a company you should motivate your staff to do better and not demoralize and threaten them . The staff are the image of your company.
Couple
Comment: 6 Mar 2025
Stayed in: Mar 2025
Real bof!
Really bof!!! The exterior, the facade and the entrance are still very good..but arrived in the room is disillusionment! We had no air conditioning, the room was very aging..even if everything was there, we were disappointed!
Pros:
Cleanliness, location, restaurant in +
Negative:
Dark room, very veillote, without charm and without air conditioning.
I would like to say that the staff was very welcoming and answered all our questions before arriving, thank you to them.
Pros:
Cleanliness, location, restaurant in +
Negative:
Dark room, very veillote, without charm and without air conditioning.
I would like to say that the staff was very welcoming and answered all our questions before arriving, thank you to them.
Business traveller
Comment: 20 Jan 2025
Stayed in: Jan 2025
First and last
Rating is minus 1
Most of the staff is nice and friendly.
The event rooms where :-( the event technic was :-(
Breakfast buffet first a small selection and than alit food was gone 30 before the buffet closed.
Rooms sometimes not cleaned or just half.
Most of the staff is nice and friendly.
The event rooms where :-( the event technic was :-(
Breakfast buffet first a small selection and than alit food was gone 30 before the buffet closed.
Rooms sometimes not cleaned or just half.
Very good location
Ralph Bunche Rd, Nairobi, 00200, Kenya|1.42 km from city centre
10 things to dowithin 2.14 km
2.06 km
2.09 km
1.94 km
Transportationwithin 4.24 km
2.59 km
4.24 km
Airportwithin 14.35 km
3.24 km
14.35 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
R 713 (USD40) per person per night
2 years old and under
Free
Pets allowed free of charge
Breakfast available
Breakfast menu
Buffet
Breakfast options
American breakfast, Asian breakfast, Continental breakfast
Breakfast price
R 268 (≈USD 15)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Swiss Lenana Mount Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
This hotel accepts the following payment methods:
Cash
Swiss Lenana Mount Hotel: FAQs
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