Coque Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Pool
Fitness centre
Spa
Front desk 24 hour
More about Coque Hotel
Coque Hotel
Combining fitness, wellness, and business in the heart of Luxembourg. D’Coque Hotel is a *** SUPERIOR hotel, situated in a futuristic building on the Plateau de Kirchberg, close to the Luxembourg’s city center.
Reviews from 
Solo traveller
Comment: 5 Oct 2025
Stayed in: Sep 2025
Can't fault it
Cannot fault this hotel. Doesn't pretend it's something it's not - does exactly what it says on the tin and more. Advertised as a 3 star however I've stayed in 4 and supposed 5 stars that weren't as good. The fact that it is in a venue with an Olympic swimming pool is pretty cool too.
The rooms are spacious - high ceilings with lots of room to manoeuvre. Not cramped in any way. Mini fridge and lots of storage and hanging space available. The walk in shower was also sizeable. The rooms are a bit out of the way and are a decent walk from reception and the restaurant, however if like me you like to get your steps in, it's no issue. I heard zero noise from any other room - perhaps a first at a hotel for me. Accessing the hotel chambers outside of normal hours is a bit of a faff - make sure you clarify this aspect when checking in.
The breakfast is adequate; pastries, cooked items, a variety of breads, cured meats, fruit, yoghurt, cereal and oatmeal variants (muesli, granola etc.), however more variety would be nice.
Location wise there is a tram stop right outside that takes you to both the main city and the airport, which suited my needs perfectly. There are a few restaurants a short walk in either direction once you exit the hotel along John F. Kennedy Avenue.
I've given the hotel a 5 star review because it gets all the basics right and went above and beyond my expectations, all for a very reasonable price.
The rooms are spacious - high ceilings with lots of room to manoeuvre. Not cramped in any way. Mini fridge and lots of storage and hanging space available. The walk in shower was also sizeable. The rooms are a bit out of the way and are a decent walk from reception and the restaurant, however if like me you like to get your steps in, it's no issue. I heard zero noise from any other room - perhaps a first at a hotel for me. Accessing the hotel chambers outside of normal hours is a bit of a faff - make sure you clarify this aspect when checking in.
The breakfast is adequate; pastries, cooked items, a variety of breads, cured meats, fruit, yoghurt, cereal and oatmeal variants (muesli, granola etc.), however more variety would be nice.
Location wise there is a tram stop right outside that takes you to both the main city and the airport, which suited my needs perfectly. There are a few restaurants a short walk in either direction once you exit the hotel along John F. Kennedy Avenue.
I've given the hotel a 5 star review because it gets all the basics right and went above and beyond my expectations, all for a very reasonable price.
Family traveller
Comment: 30 May 2026
Stayed in: May 2026
The hotel was a huge disappointment.
This hotel was an absolute disappointment and, honestly, a disaster.
The staff were unfriendly, and not even 5% of them could speak English. The rooms are large and well laid out, but the shower has almost no water pressure. The toilet also does not flush properly—you have to press the button several times before it works.
The beds are terrible. They are separate single beds that constantly slide apart. The rooms are not air-conditioned, and cleanliness is practically non-existent. There were no fresh towels and no shampoo provided.
The breakfast was awful. You can get a better breakfast at almost any gas station in Germany.
The restaurant itself is very nice, serves excellent food, offers fair prices, and the restaurant staff were very friendly.
The swimming pool is large and well designed. However, it is hardly usable because sports clubs are constantly training there. Parts of the pool are regularly closed off, making it difficult for hotel guests to enjoy the facilities. In addition, wearing a swimming cap is mandatory, although this was not mentioned anywhere beforehand. You have to rent one, and it is very uncomfortable to wear because it puts a lot of pressure on your head.
What is completely unacceptable is that the hotel does not provide slippers or bathrobes, yet guests are criticized for not wearing a bathrobe when entering or leaving the pool area. My son was even told, “Put on a bathrobe or leave. I have your room number.” I find this kind of behavior completely inappropriate and unprofessional.
The way guests are treated here is unacceptable, regardless of how much they pay. We certainly did not pay a small amount for our three-day stay, and I have never experienced anything like this before.
For me, this hotel is an absolute no-go. I will definitely not return and cannot recommend staying here.
The staff were unfriendly, and not even 5% of them could speak English. The rooms are large and well laid out, but the shower has almost no water pressure. The toilet also does not flush properly—you have to press the button several times before it works.
The beds are terrible. They are separate single beds that constantly slide apart. The rooms are not air-conditioned, and cleanliness is practically non-existent. There were no fresh towels and no shampoo provided.
The breakfast was awful. You can get a better breakfast at almost any gas station in Germany.
The restaurant itself is very nice, serves excellent food, offers fair prices, and the restaurant staff were very friendly.
The swimming pool is large and well designed. However, it is hardly usable because sports clubs are constantly training there. Parts of the pool are regularly closed off, making it difficult for hotel guests to enjoy the facilities. In addition, wearing a swimming cap is mandatory, although this was not mentioned anywhere beforehand. You have to rent one, and it is very uncomfortable to wear because it puts a lot of pressure on your head.
What is completely unacceptable is that the hotel does not provide slippers or bathrobes, yet guests are criticized for not wearing a bathrobe when entering or leaving the pool area. My son was even told, “Put on a bathrobe or leave. I have your room number.” I find this kind of behavior completely inappropriate and unprofessional.
The way guests are treated here is unacceptable, regardless of how much they pay. We certainly did not pay a small amount for our three-day stay, and I have never experienced anything like this before.
For me, this hotel is an absolute no-go. I will definitely not return and cannot recommend staying here.
Group traveller
Comment: 19 Apr 2026
Stayed in: Apr 2026
No hotel feeling
At this hotel we had no hotel feeling, it is located in a neighborhood with many office buildings. The reception is in a sports complex, with a pass you can go to another location next door. The hotel is located in a kind of basement, it is not very atmospheric. The rooms are clean and beds are good only there was no hot water. I think this hotel is more suitable for athletes and business people. The breakfast room is located in the sports complex where you can hear the basketball players playing:-) Breakfast is not very extensive and unfortunately there was only canned fruit, no fresh fruit. A plus, with the tram in front of the door you are so in the center and 2 stops away there is a shopping center with restaurants. For us it was in any case not worth repeating. What we lacked was a real hotel experience and conviviality.
Business traveller
CH
Comment: 29 Jul 2025
Stayed in: Jul 2025
Avoid this hotel like the plague
This hotel has appalling customer service.
I paid the hotel directly for 2 rooms for myself and a work colleague in April. We checked in on the 6th July and out on the 9th July. The receptionist didn't accept the reservation I showed them with the words already paid, and asked me to pay again. I asked them to check their system while we were at breakfast. Instead they took full payment for the hotel rooms again!
I showed them my bank account and that the money had been paid in April. Despite constant proof of the original payment and the double payment over the next few days, they refused to accept this until the client we were working for contacted them. 6 days later I got a refund but no explanation of why the receptionist went ahead and took the money out of my account even though I had shown them proof of payment.
The receptionist and managers were surly throughout. My colleague said they were very rude even when she checked in.
This hotel should be AVOIDED at all cost.
I paid the hotel directly for 2 rooms for myself and a work colleague in April. We checked in on the 6th July and out on the 9th July. The receptionist didn't accept the reservation I showed them with the words already paid, and asked me to pay again. I asked them to check their system while we were at breakfast. Instead they took full payment for the hotel rooms again!
I showed them my bank account and that the money had been paid in April. Despite constant proof of the original payment and the double payment over the next few days, they refused to accept this until the client we were working for contacted them. 6 days later I got a refund but no explanation of why the receptionist went ahead and took the money out of my account even though I had shown them proof of payment.
The receptionist and managers were surly throughout. My colleague said they were very rude even when she checked in.
This hotel should be AVOIDED at all cost.
Hotel response
Comment: 1 Aug 2025
Hello Claire,
As announced by email on July 15, we sincerely apologize for the mistake and the inconvenience caused by the double payment. We regret that our system did not reflect this earlier and understand your frustration and the consequences that this may have had.
Apart from this incident, beyond the counter experience, we hope that your stay at the hotel went well.
Your rating and title are rather harsh in describing the overall experience at our establishment, based solely on this technical error.
Kind regards
As announced by email on July 15, we sincerely apologize for the mistake and the inconvenience caused by the double payment. We regret that our system did not reflect this earlier and understand your frustration and the consequences that this may have had.
Apart from this incident, beyond the counter experience, we hope that your stay at the hotel went well.
Your rating and title are rather harsh in describing the overall experience at our establishment, based solely on this technical error.
Kind regards
Other
Comment: 23 Jul 2025
Stayed in: Jul 2025
The only good is location was really accessable to the tram and the swimming pool , the staff in the reception is rude , no smile at all . The room have smell coming from the bathroom , everything is dusty . Shower is no pressure . No aircon . The elevator have wire came out , bit scary to touch and use . Breakfast is the same everyday , no special , but the staff there are helpful and they give you a smile .
Hotel response
Comment: 1 Aug 2025
Hello,
Thank you for taking the time to share your comments with us.
Our rooms are cleaned every day by the cleaning staff, we are surprised to hear that anything in the room could have been “dusty.” We apologize for this and will look into the matter.
Breakfast is served buffet style, offering a variety of sweet and savory options for our guests.
However, there are no wires sticking out of our elevator, which is regularly inspected by Schindler.... All safety instructions are taken seriously by the establishment.
Thank you for taking the time to share your comments with us.
Our rooms are cleaned every day by the cleaning staff, we are surprised to hear that anything in the room could have been “dusty.” We apologize for this and will look into the matter.
Breakfast is served buffet style, offering a variety of sweet and savory options for our guests.
However, there are no wires sticking out of our elevator, which is regularly inspected by Schindler.... All safety instructions are taken seriously by the establishment.
Location
2, rue Léon Hengen, Kirchberg, 1745, Luxembourg|0.65 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
R 282 (≈EUR 15)/person
Please inform Coque Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Pool #1 is closed from Mon 03 Aug 2026 until Sun 13 Sept 2026 La Coquille is closed from Mon 10 Aug 2026 until Sun 16 Aug 2026 Spa/wellness centre is closed from Thu 16 Jul 2026 until Sun 13 Sept 2026 Sauna is closed from Thu 16 Jul 2026 until Sun 13 Sept 2026 Fitness centre is closed from Thu 16 Jul 2026 until Sun 13 Sept 2026 Reception opening hours: Monday to Friday from 6:30 a.m. to 10:00 p.m. Saturday from 7:30 am to 8:00 pm Sunday from 7:30 a.m. to 6:00 p.m. If you expect to arrive outside these opening hours, please contact the property in advance. To facilitate your check-in, please include your estimated time of arrival in the Special Requests box. In case of unforeseen circumstances, the night guard can ensure your check-in (+352 43 60606-300). The opening hours of the restaurant, aquatic center and relaxation center may be subject to change due to events or holidays. Please contact Hotel Coque for more information. Minors not accompanied by a responsible adult are not admitted. Children under 2 to 11 years old sharing a single parent's room stay free. A baby cot can be provided for the free stay of children up to two years in the parents' single or double room (please check availability with the reception at the time of booking). If you have opted for the cancellation option, payment of your stay will be requested on site upon arrival and the credit card provided as a guarantee will not be charged in advance. A valid ID (ID card, passport) is required for check-in. Coque Hotel will do its best to accommodate special requests. Please note that some may incur additional charges.Our rates include breakfast at €15.00 and pool entry at 5.50€. The Fitness from the Aquatic Center is included in the room rate. Major Maintenance Works on the Technical Installations and Infrastructure of the Coque Aquatic Center and Wellness Center The Aquatic Center and Wellness Center of the Centre National Sportif et Culturel Coque will remain closed this year from July 16 to September 13 inclusive. While the annual closure usually lasts about two weeks in August, additional technical and infrastructure works are required this summer. The measures commissioned by the Administration des bâtiments publics are intended to ensure the long-term preservation and modernization of the facilities. The Coque informs its customers that the Aquatic Center, the Wellness Center, and the fitness room of the Aquatic Center will remain closed longer than usual this summer. As every year, maintenance, cleaning, and refurbishment works are carried out during the summer months. However, due to the scale of the measures planned this year, an extended closure of both facilities is necessary.
This hotel accepts the following payment methods:
Cash
Coque Hotel: FAQs
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