Royale Chulan Cherating Villa
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Spa
Front desk 24 hour
More about Royale Chulan Cherating Villa
Royale Chulan Cherating Villa
Royale Chulan Cherating offers spacious villas with private balconies in Cherating. This beachfront property boasts an outdoor pool, a bar and a restaurant. Free WiFi is accessible throughout and free parking is provided.
Reviews from 
Couple
Comment: 29 Aug 2026
Stayed in: Aug 2026
Beautiful Ocean Views & Wonderful Hospitality!
We stayed in the Ocean Suite and thoroughly enjoyed our stay. The room was spacious, comfortable, and conveniently located on an upper floor near the restaurant. The balcony was a real highlight, with beautiful views of both the ocean and pool—perfect for morning coffee or simply relaxing.
The in-room coffee machine was a lovely touch, and the separate toilet in the bathroom was very convenient. A couple of small improvements would make the room even better: a non-slip mat in the shower for safety, and a small side table with more comfortable balcony chairs would make it easier to enjoy the wonderful views.
Breakfast was excellent. We particularly liked the semi-buffet concept, with a good selection of pastries and other items alongside freshly cooked-to-order mains.
Most impressive, however, was the staff. Everyone was warm, attentive, and genuinely welcoming without being intrusive.
Overall, a relaxing stay in a beautiful setting with excellent service. We left wishing we could stay longer and would happily return.
The in-room coffee machine was a lovely touch, and the separate toilet in the bathroom was very convenient. A couple of small improvements would make the room even better: a non-slip mat in the shower for safety, and a small side table with more comfortable balcony chairs would make it easier to enjoy the wonderful views.
Breakfast was excellent. We particularly liked the semi-buffet concept, with a good selection of pastries and other items alongside freshly cooked-to-order mains.
Most impressive, however, was the staff. Everyone was warm, attentive, and genuinely welcoming without being intrusive.
Overall, a relaxing stay in a beautiful setting with excellent service. We left wishing we could stay longer and would happily return.
Family traveller
Comment: 2 Jun 2026
Stayed in: Jun 2026
A highly frustrating stay – not up to the Royale Chulan standard
Having previously stayed at Royale Chulan Damansara, Royale Chulan The Curve, and Royale Chulan Kuala Lumpur, I had certain expectations for my stay at Royale Chulan Chalet Cherating. Unfortunately, this was hands-down my most frustrating experience with the brand.
The major downsides of my stay included:
1. Zero Bellman Service: After a long, exhausting drive, there was no bellman available to assist with bags. I had to push the heavy luggage cart to my room and return it to the lobby myself.
2. Poor Customer Service: When I requested an extra towel, I was shocked to be told that no extra towel service is provided.
3. Outdated Rooms: The room felt run-down and had a distinct, unpleasant "old furniture" smell.
The major downsides of my stay included:
1. Zero Bellman Service: After a long, exhausting drive, there was no bellman available to assist with bags. I had to push the heavy luggage cart to my room and return it to the lobby myself.
2. Poor Customer Service: When I requested an extra towel, I was shocked to be told that no extra towel service is provided.
3. Outdated Rooms: The room felt run-down and had a distinct, unpleasant "old furniture" smell.
Hotel response
Comment: 8 Jun 2026
Dear guest,
Thank you for sharing your feedback, and we truly appreciate your continued support of the Royale Chulan brand.
We’re sorry to hear about your frustration regarding the bellman service during your arrival. While we do not have a bellman stationed at the lobby at all times, we would like to kindly highlight that guests may always request assistance from our front desk team or security personnel, who are readily available to help with luggage or any immediate needs.
We sincerely regret that this was not clearly communicated or offered to you during your stay, and we will take this as an opportunity to improve our guest communication so future experiences are smoother and more seamless.
We also acknowledge your other comments regarding service and room condition, and these have been shared with the respective departments for further review and improvement.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more consistent Royale Chulan experience in the future.
Thank you for sharing your feedback, and we truly appreciate your continued support of the Royale Chulan brand.
We’re sorry to hear about your frustration regarding the bellman service during your arrival. While we do not have a bellman stationed at the lobby at all times, we would like to kindly highlight that guests may always request assistance from our front desk team or security personnel, who are readily available to help with luggage or any immediate needs.
We sincerely regret that this was not clearly communicated or offered to you during your stay, and we will take this as an opportunity to improve our guest communication so future experiences are smoother and more seamless.
We also acknowledge your other comments regarding service and room condition, and these have been shared with the respective departments for further review and improvement.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more consistent Royale Chulan experience in the future.
Couple
Comment: 28 Sep 2025
Stayed in: Sep 2025
Relaxing except during rain
The location was very convenient. The room was quite spacious, but the major issue happened during rain. The air conditioner compressor enclosure produced a very loud noise when the rain hit it. Atmosphere was very relaxing, clean and worth of the price value.
Hotel response
Comment: 7 Oct 2025
Dear Mohd Hazwan,
Thank you so much for sharing your feedback and for choosing to stay with us at Royale Chulan Cerating Chalet. We're really happy to hear that you enjoyed the relaxing atmosphere, spacious room, and convenient location — that’s exactly the kind of experience we aim to deliver!
We’re sorry, though, about the noise issue during the rain. We truly appreciate you bringing this to our attention, and we’ll be sure to look into the air conditioner compressor enclosure to make sure it’s fixed for future guests.
Glad to know you still found your stay relaxing and worth the value. We hope to welcome you back soon for an even more comfortable beachside escape!
Thank you so much for sharing your feedback and for choosing to stay with us at Royale Chulan Cerating Chalet. We're really happy to hear that you enjoyed the relaxing atmosphere, spacious room, and convenient location — that’s exactly the kind of experience we aim to deliver!
We’re sorry, though, about the noise issue during the rain. We truly appreciate you bringing this to our attention, and we’ll be sure to look into the air conditioner compressor enclosure to make sure it’s fixed for future guests.
Glad to know you still found your stay relaxing and worth the value. We hope to welcome you back soon for an even more comfortable beachside escape!
Couple
Comment: 29 Dec 2025
Stayed in: Dec 2025
Square, practical but not really good.
A relatively new hotel complex fairly sober but clean. Rooms adequate, mainly used by surfers who romp on the nearby beach despite the poor water quality and are probably so ready in the evening that it does not bother them that the aircondtion of the neighboring room is felt next to their own bed and the refrigerator apparently thinks it is a 747. The beds are very okay and the breakfast buffet is sure to be great for those who like fatty pasta, sausages, rice and whatever else you can prepare with plenty of oil. Luckily, there was also omelette, toast and something that was offered under the name butter. There was melon and melon a bit poor for a country where so many delicious fruits grow almost next door. So to sleep for one night okay, square, practical but not really good.
Hotel response
Comment: 25 Mar 2026
Dear Andranas,
Thank you for taking the time to share your detailed feedback.
We’re pleased to know that you found our rooms clean and the beds comfortable for your stay. At the same time, we sincerely apologize for the aspects that did not meet your expectations.
We regret the inconvenience caused by the noise from the air conditioning and refrigerator, as well as the overall room experience. Please be assured that your comments have been shared with our maintenance team for further inspection and improvement.
We also appreciate your feedback regarding the breakfast selection. We understand the importance of offering a wider and more balanced variety, including fresh local fruits, and we will certainly review this with our culinary team to enhance our offerings.
Your comments are very valuable to us as we continuously strive to improve our facilities and guest experience. We hope to have the opportunity to welcome you back again and provide you with a more enjoyable and comfortable stay.
Thank you for taking the time to share your detailed feedback.
We’re pleased to know that you found our rooms clean and the beds comfortable for your stay. At the same time, we sincerely apologize for the aspects that did not meet your expectations.
We regret the inconvenience caused by the noise from the air conditioning and refrigerator, as well as the overall room experience. Please be assured that your comments have been shared with our maintenance team for further inspection and improvement.
We also appreciate your feedback regarding the breakfast selection. We understand the importance of offering a wider and more balanced variety, including fresh local fruits, and we will certainly review this with our culinary team to enhance our offerings.
Your comments are very valuable to us as we continuously strive to improve our facilities and guest experience. We hope to have the opportunity to welcome you back again and provide you with a more enjoyable and comfortable stay.
Family traveller
Comment: 20 Oct 2025
Stayed in: Oct 2025
Comfortable but Could Improve
Overall, the hotel was good, but there is still room for improvement.
It would be better if the hotel had a swimming pool for guests to enjoy, especially since it’s not directly facing the sea and the beach nearby is in a cove. These facilities would make the stay more fun and relaxing, especially for families.
The buffet breakfast also didn’t have many choices, which was a bit disappointing. More variety would make the meal more enjoyable.
On the bright side, the hotel staff were friendly and helpful, which made our stay more pleasant.
It would be better if the hotel had a swimming pool for guests to enjoy, especially since it’s not directly facing the sea and the beach nearby is in a cove. These facilities would make the stay more fun and relaxing, especially for families.
The buffet breakfast also didn’t have many choices, which was a bit disappointing. More variety would make the meal more enjoyable.
On the bright side, the hotel staff were friendly and helpful, which made our stay more pleasant.
Hotel response
Comment: 25 Mar 2026
Dear Anjebutnatan,
Thank you for taking the time to share your feedback with us.
We’re glad to hear that you found your stay comfortable and that our team’s friendliness and helpfulness made a positive impact on your experience. Your kind words truly mean a lot to us.
We appreciate your suggestions regarding the swimming pool and buffet breakfast variety. Please be informed that the addition of a swimming pool is currently under discussion as part of our future development plans, and we hope to enhance our facilities to better serve our guests, especially families. As for the breakfast selection, we will certainly share your feedback with our culinary team as we continuously look for ways to improve our offerings.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay in the future.
Thank you for taking the time to share your feedback with us.
We’re glad to hear that you found your stay comfortable and that our team’s friendliness and helpfulness made a positive impact on your experience. Your kind words truly mean a lot to us.
We appreciate your suggestions regarding the swimming pool and buffet breakfast variety. Please be informed that the addition of a swimming pool is currently under discussion as part of our future development plans, and we hope to enhance our facilities to better serve our guests, especially families. As for the breakfast selection, we will certainly share your feedback with our culinary team as we continuously look for ways to improve our offerings.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay in the future.
Very good location
Kampung Cherating Lama, Kuantan, 26100, Malaysia|34.33 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Please contact the hotel for details about adding extra beds.
Royale Chulan Cherating Villa: FAQs
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