Grand Margherita Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Grand Margherita Hotel
Grand Margherita Hotel
Strategically located next to Sarawak Plaza Shopping Complex, Grand Margherita Hotel boasts an outdoor pool and 4 dining options. Free WiFi is accessible throughout and free parking is provided.
Reviews from 
Business traveller
Comment: 21 Aug 2026
Stayed in: Aug 2026
Good stay.
Nice and good view of the river.
Stayed for 3 days and it is a decent and centrally located hotel in Kuching and right infront of the famous Kuching statue. The room is clean and comfy. The water pressure is good.
The breakfast is plenty and I like the local offering i.e Laksa and Mee Kolok.
A good stay.
Stayed for 3 days and it is a decent and centrally located hotel in Kuching and right infront of the famous Kuching statue. The room is clean and comfy. The water pressure is good.
The breakfast is plenty and I like the local offering i.e Laksa and Mee Kolok.
A good stay.
Hotel response
Comment: 24 Aug 2026
Dear Ahe_eLL20125,
Thank you for choosing to stay at Grand Margherita Hotel and for taking the time to share your recent experience with us.
We are delighted to hear that you had an enjoyable stay and that our service met your expectations. Your kind words and compliments mean a great deal to our team, and they serve as a wonderful encouragement for us to continue delivering the highest level of hospitality.
We truly value your support and look forward to the pleasure of welcoming you back to Grand Margherita Hotel in the near future.
Warm regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Thank you for choosing to stay at Grand Margherita Hotel and for taking the time to share your recent experience with us.
We are delighted to hear that you had an enjoyable stay and that our service met your expectations. Your kind words and compliments mean a great deal to our team, and they serve as a wonderful encouragement for us to continue delivering the highest level of hospitality.
We truly value your support and look forward to the pleasure of welcoming you back to Grand Margherita Hotel in the near future.
Warm regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Group traveller
Comment: 22 Aug 2026
Stayed in: Aug 2026
Should Have Been a Much Better Hotel
I had expected a much better experience from this hotel. It has plenty of character and potential, but unfortunately, poor maintenance and inconsistent service overshadowed its strengths.
What the Hotel Did Well
We were warmly greeted by the three front desk staff, who made us feel genuinely welcome. That was an excellent first impression.
The hotel is also in a great location, with many local eateries and fast-food outlets such as McDonald’s and KFC within walking distance.
Breakfast offered a decent variety, including local favourites such as laksa, kolo mee, and nasi lemak, alongside Western options like bread, cereal, and fresh fruit.
Our room was spacious, and the bed and pillows were very comfortable, ensuring a good night’s sleep despite the issues we encountered.
Areas That Need Immediate Attention
Room 254
* The chair was so filthy that I did not dare sit on it.
* The anti-slip mat in the bathtub had black stains all over it.
* The toilet paper holder was covered with a layer of dust
* The room was extremely cold, and the air-conditioning could not be controlled manually. Even after switching it off, the air-conditioning continued running and the room remained freezing. My friend in Room 307 experienced the same problem. We called the technician, but unfortunately he was unable to resolve the issue. Thankfully, the comforter kept us warm throughout the night.
Day 1 – Breakfast
The hot milk dispenser was empty. I informed one of the waitresses, who simply nodded but did nothing to refill it. That was disappointing.
Day 3 – Breakfast
The coffee and tea dispenser was out of order, leaving no coffee available. There was only a pot of black tea. We requested three cups of teh tarik, which arrived after about 10 minutes, only for us to be charged RM41.
This was particularly frustrating because breakfast was already included in our room rate. We were charged for an alternative beverage simply because the hotel’s own coffee and tea dispenser was not working. That should not have been the guests’ responsibility.
Overall Rating
* ⭐⭐⭐⭐⭐ for the warm welcome from the front desk staff.
* ⭐☆☆☆☆ for maintenance, breakfast service, and service recovery.
Final Rating: ⭐⭐☆☆☆ (2/5)
I hope the hotel management will not simply dismiss these issues by saying that the hotel is old. An older property can still be charming when it is properly maintained and professionally managed.
This hotel has character, but unfortunately that character has been overshadowed by neglect, inconsistent service, poor maintenance, and a lack of effective service recovery. I sincerely hope management takes these comments seriously, as the hotel has the potential to provide a far better guest experience.
What the Hotel Did Well
We were warmly greeted by the three front desk staff, who made us feel genuinely welcome. That was an excellent first impression.
The hotel is also in a great location, with many local eateries and fast-food outlets such as McDonald’s and KFC within walking distance.
Breakfast offered a decent variety, including local favourites such as laksa, kolo mee, and nasi lemak, alongside Western options like bread, cereal, and fresh fruit.
Our room was spacious, and the bed and pillows were very comfortable, ensuring a good night’s sleep despite the issues we encountered.
Areas That Need Immediate Attention
Room 254
* The chair was so filthy that I did not dare sit on it.
* The anti-slip mat in the bathtub had black stains all over it.
* The toilet paper holder was covered with a layer of dust
* The room was extremely cold, and the air-conditioning could not be controlled manually. Even after switching it off, the air-conditioning continued running and the room remained freezing. My friend in Room 307 experienced the same problem. We called the technician, but unfortunately he was unable to resolve the issue. Thankfully, the comforter kept us warm throughout the night.
Day 1 – Breakfast
The hot milk dispenser was empty. I informed one of the waitresses, who simply nodded but did nothing to refill it. That was disappointing.
Day 3 – Breakfast
The coffee and tea dispenser was out of order, leaving no coffee available. There was only a pot of black tea. We requested three cups of teh tarik, which arrived after about 10 minutes, only for us to be charged RM41.
This was particularly frustrating because breakfast was already included in our room rate. We were charged for an alternative beverage simply because the hotel’s own coffee and tea dispenser was not working. That should not have been the guests’ responsibility.
Overall Rating
* ⭐⭐⭐⭐⭐ for the warm welcome from the front desk staff.
* ⭐☆☆☆☆ for maintenance, breakfast service, and service recovery.
Final Rating: ⭐⭐☆☆☆ (2/5)
I hope the hotel management will not simply dismiss these issues by saying that the hotel is old. An older property can still be charming when it is properly maintained and professionally managed.
This hotel has character, but unfortunately that character has been overshadowed by neglect, inconsistent service, poor maintenance, and a lack of effective service recovery. I sincerely hope management takes these comments seriously, as the hotel has the potential to provide a far better guest experience.
Hotel response
Comment: 24 Aug 2026
Dear Richard Tan,
Thank you very much for choosing to stay at Grand Margherita Hotel and for taking the time to share your feedback with us.
We are truly sorry to learn of the inconveniences you encountered during your stay. Please accept our sincerest apologies; what you experienced does not reflect our usual standards of service, and we deeply regret the discomfort it caused.
To help us investigate the matter thoroughly and ensure it does not happen again, we kindly ask for your assistance in providing the date of your stay and a brief description of the issues you experienced. Additionally, we would appreciate it if you could share your email address so we may follow up with you directly.
Please be assured that your feedback is invaluable to us and will be used to guide our ongoing efforts to enhance the quality of our services for all our guests.
Sincerely,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Thank you very much for choosing to stay at Grand Margherita Hotel and for taking the time to share your feedback with us.
We are truly sorry to learn of the inconveniences you encountered during your stay. Please accept our sincerest apologies; what you experienced does not reflect our usual standards of service, and we deeply regret the discomfort it caused.
To help us investigate the matter thoroughly and ensure it does not happen again, we kindly ask for your assistance in providing the date of your stay and a brief description of the issues you experienced. Additionally, we would appreciate it if you could share your email address so we may follow up with you directly.
Please be assured that your feedback is invaluable to us and will be used to guide our ongoing efforts to enhance the quality of our services for all our guests.
Sincerely,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Group traveller
Comment: 25 Aug 2026
Stayed in: Aug 2026
Enjoyable Breakfast...
Always love Kuching vibes even tho haze.
Mr Atin & Ms Aliza very friendly and good in handling guest request during breakfast
Mr Atin & Ms Aliza very friendly and good in handling guest request during breakfast
Hotel response
Comment: 27 Aug 2026
Dear Guest,
Thank you for staying at Grand Margherita Hotel and for sharing your kind feedback. We are delighted to know you enjoyed the breakfast and appreciated the friendly service from Mr. Atin and Ms. Aliza.
Your kind words are greatly appreciated, and we look forward to welcoming you back to Kuching soon.
Kind regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Thank you for staying at Grand Margherita Hotel and for sharing your kind feedback. We are delighted to know you enjoyed the breakfast and appreciated the friendly service from Mr. Atin and Ms. Aliza.
Your kind words are greatly appreciated, and we look forward to welcoming you back to Kuching soon.
Kind regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Family traveller
Comment: 13 Aug 2026
Stayed in: Aug 2026
Lovely
Thank you Ms. Natalie for the beautiful arrangement of the honeymoon deco with rose petals. We highly appreciate for your hardwork. God bless your team, thank you
Hotel response
Comment: 13 Aug 2026
Dear Valued Guest,
Thank you for choosing Grand Margherita Hotel and for sharing your lovely feedback. We are delighted to know that you enjoyed the honeymoon decoration and appreciated the effort by Ms. Natalie. Your kind words are a wonderful encouragement to our team.
We look forward to welcoming you back for another memorable stay.
Warm regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Thank you for choosing Grand Margherita Hotel and for sharing your lovely feedback. We are delighted to know that you enjoyed the honeymoon decoration and appreciated the effort by Ms. Natalie. Your kind words are a wonderful encouragement to our team.
We look forward to welcoming you back for another memorable stay.
Warm regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Business traveller
JP
Comment: 28 Nov 2025
Stayed in: Nov 2025
Great value hotel with old facilities but good food and hospitality
We stayed for 3 nights as a base for our activities at Wildlife Center in overseas training for high school students.
Facing the Kuching River, it is conveniently located in convenience stores and supermarkets. It felt like a safe area. Perfect for a morning walk.
The first thing I liked about it was the hospitality of the staff. They always greeted us and welcomed us with groups of high school students who didn't like it in Japan.
And the most delicious breakfast is steamed vegetables, which are fresher and sweeter than Hokkaido such as Niseko. Steamed vegetables tell you how good or bad the local ingredients are.
It doesn't look good with bread, but definitely try the local jam. The other dishes were really good and gave me energy in the morning. Yogurt and milk are especially valuable in Malaysia, where dairy products are expensive.
The unfortunate thing is that it is still old.
The mud-filled water from the shower and the bathtub lid were broken. If you don't like this, let's make it a new hotel.
Even so, the rooms are clean, so I think overall the hotel is very good.
Facing the Kuching River, it is conveniently located in convenience stores and supermarkets. It felt like a safe area. Perfect for a morning walk.
The first thing I liked about it was the hospitality of the staff. They always greeted us and welcomed us with groups of high school students who didn't like it in Japan.
And the most delicious breakfast is steamed vegetables, which are fresher and sweeter than Hokkaido such as Niseko. Steamed vegetables tell you how good or bad the local ingredients are.
It doesn't look good with bread, but definitely try the local jam. The other dishes were really good and gave me energy in the morning. Yogurt and milk are especially valuable in Malaysia, where dairy products are expensive.
The unfortunate thing is that it is still old.
The mud-filled water from the shower and the bathtub lid were broken. If you don't like this, let's make it a new hotel.
Even so, the rooms are clean, so I think overall the hotel is very good.
Hotel response
Comment: 3 Dec 2025
Dear Yuichi,
Thank you for visiting Grand Margherita Hotel and for taking the time to share your experience with us.
We sincerely appreciate your patronage and are pleased to know that our hospitality met your expectations. At the same time, we value your constructive feedback, which serves as a vital reference as we continue to improve and enhance the quality of our service.
Our team remains committed to delivering the best possible experience for every guest, and we look forward to the opportunity of welcoming you back in the near future.
Kind regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Thank you for visiting Grand Margherita Hotel and for taking the time to share your experience with us.
We sincerely appreciate your patronage and are pleased to know that our hospitality met your expectations. At the same time, we value your constructive feedback, which serves as a vital reference as we continue to improve and enhance the quality of our service.
Our team remains committed to delivering the best possible experience for every guest, and we look forward to the opportunity of welcoming you back in the near future.
Kind regards,
Kenneth Perreau
General Manager
Grand Margherita Hotel
Excellent location
Jalan Tunku Abdul Rahman, Kuching, 93100, Malaysia|0.56 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Extra beds are available for an additional charge, depending on the size of the room.
Grand Margherita Hotel: FAQs
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