The Waterfront Hotel Kuching
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
The Waterfront Hotel Kuching: reviews
Reviews from 
Couple
ZA
Comment: 13 May 2026
Absolutely blissful time in Kuching
We just LOVED this hotel! The location is perfect right by Carpenter and India street and close to the Sarawak river and walking distance to the Bornean Cultural museum and the Darul Hana Bridge with the musical fountains at 20h30 every night. The swimming pool was perfect after a hot day out sightseeing. As there is a mall adjoining it is easy to go shopping whether for clothes, groceries at Everrise or take-aways. Our room we upgraded to a river view which was absolutely stunning looking at the beautiful parliamentary building across the river and the fountain lights. The staff were AMAZING! Jeffrey who checked us in was such a honey and everyone was so helpful- the lady at the pool area was so sweet! Our room was lovely and so comfortable. The bed was great and the bathroom was stunning. The breakfast was probably the best I have ever had at a hotel. The selection of western and Asian dishes at the buffet did not end and everything so tasty and everyone so helpful. You can try all the traditional local dishes just at breakfast time and Kek lapis, Sarawak laksa and kolo mee are a must. We would absolutely love to come back and stay and although we were in Kuching for 4 nights, we feel like there is so much more to see even though we went to Semenggoh orangutan centre, Santubong river cruise, Royal Sarawak cruise, Carpenter street, the cat museum, the Waterfront, Borbeon Cultural museum (a must), the Chinese quarter and tracked down the cat statues. Thank you to the Waterfront hotel for making our stay special.
Hotel response
Comment: 17 May 2026
Dear SharonCX,
Thank you very much for your kind and detailed feedback. We are delighted to know that your stay was such a memorable part of your visit to Kuching.
It is wonderful to hear that you appreciated our convenient location, comfortable accommodations, and leisure facilities. We are also especially pleased that our team members were able to make a positive impression through their service and attentiveness.
Your generous comments regarding the breakfast experience and overall comfort are truly appreciated, and we are glad that your time with us added value to your holiday.
We look forward to welcoming you back to The Waterfront Hotel for another enjoyable stay whenever your travels bring you to Sarawak again.
Kind regards,
Serene Ng
Marcom Manager
Thank you very much for your kind and detailed feedback. We are delighted to know that your stay was such a memorable part of your visit to Kuching.
It is wonderful to hear that you appreciated our convenient location, comfortable accommodations, and leisure facilities. We are also especially pleased that our team members were able to make a positive impression through their service and attentiveness.
Your generous comments regarding the breakfast experience and overall comfort are truly appreciated, and we are glad that your time with us added value to your holiday.
We look forward to welcoming you back to The Waterfront Hotel for another enjoyable stay whenever your travels bring you to Sarawak again.
Kind regards,
Serene Ng
Marcom Manager
Solo traveller
Comment: 11 Apr 2026
Stayed in: Apr 2026
Overall disappointing
Initial communication great arranging airport transfer and and answering general questions about Kuching. Shuttle on time and lovely vehicle, check in was in the lobby and no executive lounge as advertised. The staff member failed to inform me of my lounge entitlements operating hours etc but quick to ask for tourist tax. The room large spacious and clean but notable ware & tare and mold in the shower grout and in the shower head. Quite and not much of a city view view. The lounge it was well presented but there was never any hot vegetarian options and nightly id highlight this with no offer to make some. There were snacks but often the cheese board featured no crackers ! I wasn't offered alcohol till the third night and assumed this was because a Muslim country, only options beer or wine. They did had nice daily cold drink. Never in all my travels has it been so limited to alcohol or vegetarian in a lounge. Nightly turn down lovely with a treat but failed to occur one night. My mini bar was never replaced though only had one drink as options were soft drinks i dont have. Public breakfast infinitely better than lounge reflective of options and they even had vegemite! The eggstation can get slow and the lady working there often seemed overwhelmed. Hotel walking distance to most attractions and have to say all staff were lovely. Elevators are crazy slow and often packed. Great gym and Pool area nice but enclosed so kids noise playing in it is amplified and there are many pigeons there which is unsavoury and an OHS issue. Barkeep was charming. After checking out I recieved a whatsapp message asking if I had taken the tv remote by accident which was the final disappointment to what id hoped would of been a great stay in a fairly expensive hotel. I replied in the negative and received a generic non committal response to appease, probably the same as management may offer here. Will not return and would not recommend.
Hotel response
Comment: 13 Apr 2026
Dear joancollins69,
Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your detailed feedback regarding your recent stay with us.
While we are pleased to know that you appreciated certain aspects such as our initial communication and airport transfer arrangements, we are truly sorry to learn that your overall experience did not meet expectations. Please accept our sincere apologies for the shortcomings you encountered, particularly regarding the executive lounge experience, room maintenance concerns, minibar replenishment, and service inconsistencies, including aspects of guest service. This is certainly not reflective of the standards we strive to uphold.
Your comments have been carefully noted and shared with the respective teams for immediate review and improvement. We also regret any inconvenience caused by the follow-up message after your departure. We are committed to delivering a comfortable and memorable stay for all our guests, and it is disappointing to know we fell short on this occasion.
We hope you might consider giving us another opportunity to provide you with a better experience in the future.
Kind regards,
Serene Ng
MarCom Manager
Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your detailed feedback regarding your recent stay with us.
While we are pleased to know that you appreciated certain aspects such as our initial communication and airport transfer arrangements, we are truly sorry to learn that your overall experience did not meet expectations. Please accept our sincere apologies for the shortcomings you encountered, particularly regarding the executive lounge experience, room maintenance concerns, minibar replenishment, and service inconsistencies, including aspects of guest service. This is certainly not reflective of the standards we strive to uphold.
Your comments have been carefully noted and shared with the respective teams for immediate review and improvement. We also regret any inconvenience caused by the follow-up message after your departure. We are committed to delivering a comfortable and memorable stay for all our guests, and it is disappointing to know we fell short on this occasion.
We hope you might consider giving us another opportunity to provide you with a better experience in the future.
Kind regards,
Serene Ng
MarCom Manager
Couple
Comment: 13 May 2026
Great hotel in a central location.
Super hotel in a prime location. Our room was huge and comfortable with a view of the river. Our room was quiet on the 8th floor. Stock located. Even though the windows are apparently not soundproof, we hardly heard any noise from outside.
All the staff were extremely friendly and helpful.
The pool with a beautiful view was great. The huge and abundant breakfast buffet was also excellent.
Everything was perfect; we could have stayed one more day here.
A small tip for sustainability: Instead of plastic bottles, it is better to set up water dispensers.
All the staff were extremely friendly and helpful.
The pool with a beautiful view was great. The huge and abundant breakfast buffet was also excellent.
Everything was perfect; we could have stayed one more day here.
A small tip for sustainability: Instead of plastic bottles, it is better to set up water dispensers.
Hotel response
Comment: 17 May 2026
Dear Tanja,
Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay, especially the comfort of your room, the peaceful atmosphere, our facilities, and the service provided by our team. It is also wonderful to hear that you had a pleasant experience at our pool and breakfast service.
We sincerely appreciate your thoughtful suggestion regarding sustainability. Feedback like yours is valuable, and we will certainly share this with our management team for consideration as part of our ongoing environmental efforts.
We hope to have the pleasure of welcoming you back to The Waterfront Hotel for another enjoyable stay in the future.
Kind regards,
Serene Ng
Marcom Manager
Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay, especially the comfort of your room, the peaceful atmosphere, our facilities, and the service provided by our team. It is also wonderful to hear that you had a pleasant experience at our pool and breakfast service.
We sincerely appreciate your thoughtful suggestion regarding sustainability. Feedback like yours is valuable, and we will certainly share this with our management team for consideration as part of our ongoing environmental efforts.
We hope to have the pleasure of welcoming you back to The Waterfront Hotel for another enjoyable stay in the future.
Kind regards,
Serene Ng
Marcom Manager
Couple
Comment: 6 Apr 2026
Stayed in: Apr 2026
Unique
Absolutely very good hotel. Breakfast is awesome. That's all I can do. We were in the 8. Floor Premium Suite. Beautiful view of the waterfront, fantastic!
Also on the roof terrace with swimming pool.
SuperService, highly recommended!!
Also on the roof terrace with swimming pool.
SuperService, highly recommended!!
Hotel response
Comment: 13 Apr 2026
Dear U4821DPthomask,
Thank you for your stay with The Waterfront Hotel and for having taken the time to write about your experience.
We are glad that you enjoyed the spread of breakfast prepared by our Chef’s and the hotel views are something that we take pride in. We are pleased to hear of your pleasant stay with us. We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel.
We look forward to welcoming you back to The Waterfront Hotel in the near future.
Kind regards,
Serene Ng
MarCom Manager
Thank you for your stay with The Waterfront Hotel and for having taken the time to write about your experience.
We are glad that you enjoyed the spread of breakfast prepared by our Chef’s and the hotel views are something that we take pride in. We are pleased to hear of your pleasant stay with us. We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel.
We look forward to welcoming you back to The Waterfront Hotel in the near future.
Kind regards,
Serene Ng
MarCom Manager
Anonymous traveller
Comment: 13 Jul 2026
Stayed in: Jun 2026
We stayed at The Waterfront Hotel for 10 days during the WYC 2026 Bowling Championships, and it was an excellent choice.
The location is fantastic, with the waterfront, plenty of restaurants, and local attractions all within easy walking distance. After long days at the bowling center, it was great to have a relaxing area to walk around and unwind.
The shopping mall connected to the hotel was very convenient, and we also enjoyed the pool and gym during our stay. The staff were friendly and helpful, and the hotel provided everything we needed for a comfortable 10-day stay.
We would definitely stay here again when visiting Kuching.
The location is fantastic, with the waterfront, plenty of restaurants, and local attractions all within easy walking distance. After long days at the bowling center, it was great to have a relaxing area to walk around and unwind.
The shopping mall connected to the hotel was very convenient, and we also enjoyed the pool and gym during our stay. The staff were friendly and helpful, and the hotel provided everything we needed for a comfortable 10-day stay.
We would definitely stay here again when visiting Kuching.
Explore the area
68 Jalan Tun Abang Haji Openg, Kuching, 93000, Malaysia|0.59 km from city centre
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Chinese breakfast
Breakfast price
R 256 (≈MYR 64)/person
Breakfast times
06:30 - 10:30 from Monday to Sunday
Please inform The Waterfront Hotel Kuching in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. From 1st January 2023, a tourist tax of RM 10 per room per night will apply to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted. Please note that renovation work on the property will be carried out until December 2026.
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
This hotel accepts the following payment methods:
Transfer from/to airport available. Cost: 30.00 MYR one way.
The Waterfront Hotel Kuching: FAQs
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