Avani Cancun Airport
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Avani Cancun Airport
Avani Cancun Airport
Located in Cancún, 20 km from Cancun Government Palace, Avani Cancun Airport provides accommodation with an outdoor swimming pool, free private parking, a fitness centre and a terrace.
Reviews from 
Couple
Comment: 3 Aug 2026
Outstanding Food and Exceptional Service
We had a wonderful experience dining at Avani. Abraham and Rusell provided exceptional service during both dinner and breakfast. They were friendly, attentive, and had such a positive, welcoming presence that made every meal enjoyable.
For dinner, we ordered the flank steak burrito, fish and chips, wings, and tortilla soup. Every dish was fresh, flavorful, and prepared with quality ingredients. Everything exceeded our expectations.
The breakfast buffet was just as impressive. The made to order omelets were excellent, the pancakes were delicious, and the fresh fruit was a perfect addition. The selection and quality were outstanding.
What really stood out was the service. Abraham and Rusell anticipated our needs before we even had to ask. Our drinks stayed full, everything arrived promptly, and they made us feel genuinely welcome throughout our stay.
Highly recommend dining here if you’re staying at Avani. Great food, outstanding service, and a memorable experience.
For dinner, we ordered the flank steak burrito, fish and chips, wings, and tortilla soup. Every dish was fresh, flavorful, and prepared with quality ingredients. Everything exceeded our expectations.
The breakfast buffet was just as impressive. The made to order omelets were excellent, the pancakes were delicious, and the fresh fruit was a perfect addition. The selection and quality were outstanding.
What really stood out was the service. Abraham and Rusell anticipated our needs before we even had to ask. Our drinks stayed full, everything arrived promptly, and they made us feel genuinely welcome throughout our stay.
Highly recommend dining here if you’re staying at Avani. Great food, outstanding service, and a memorable experience.
Hotel response
Comment: 6 Aug 2026
Dear
Thank you for taking the time to give us your feedback on TRIPADVISOR. I am glad to hear that we will be your first choice when you visit our city. I will share all of your comments with all the staff involved, as we are very proud to receive this incredible praise about the team and their great service. We look forward to welcoming you back soon. Please do not hesitate to contact us if you need any support or information regarding your next possible stay. Regards Jorge Martinez Front Office Manager
Thank you for taking the time to give us your feedback on TRIPADVISOR. I am glad to hear that we will be your first choice when you visit our city. I will share all of your comments with all the staff involved, as we are very proud to receive this incredible praise about the team and their great service. We look forward to welcoming you back soon. Please do not hesitate to contact us if you need any support or information regarding your next possible stay. Regards Jorge Martinez Front Office Manager
Anonymous traveller
Comment: 7 Aug 2026
Stayed in: Aug 2026
Our family was stuck in Mexico due to jetblues mess up.
I found this hotel online . It was ten mins from the airport and provided a shuttle.
I will say if you have a big family ( I’m
A family of 9) book the jr suite rooms and add breakfast.
It’s a mall across the street from lunch and dinner .
I found this hotel online . It was ten mins from the airport and provided a shuttle.
I will say if you have a big family ( I’m
A family of 9) book the jr suite rooms and add breakfast.
It’s a mall across the street from lunch and dinner .
Solo traveller
Comment: 1 Aug 2026
Wonderful stay
Amazing staff. Clean rooms. Quick check in. Wonderful stay. Waiter staff at the breakfast buffet were attentive and helpful. Abraham, Alberto and Russel made my breakfast experience great. Thanks to the staff at Avani
Hotel response
Comment: 6 Aug 2026
Dear
Thank you for taking the time to give us your feedback on TRIPADVISOR. I am glad to hear that we will be your first choice when you visit our city. I will share all of your comments with all the staff involved, as we are very proud to receive this incredible praise about the team and their great service. We look forward to welcoming you back soon. Please do not hesitate to contact us if you need any support or information regarding your next possible stay. Regards Jorge Martinez Front Office Manager
Thank you for taking the time to give us your feedback on TRIPADVISOR. I am glad to hear that we will be your first choice when you visit our city. I will share all of your comments with all the staff involved, as we are very proud to receive this incredible praise about the team and their great service. We look forward to welcoming you back soon. Please do not hesitate to contact us if you need any support or information regarding your next possible stay. Regards Jorge Martinez Front Office Manager
Anonymous traveller
Comment: 12 Jul 2026
Stayed in: Jul 2026
Felt pressured at check in to sign up for loyalty membership- he seemed to make it required, though there was a little language barrier.
Room was only stocked with one coffee serving despite 4 occupants. Put in a request for more but never received.
Towels for pool needed to be asked for apparently, this was not clear and so we had to trudge back to room soaked.
Room was only stocked with one coffee serving despite 4 occupants. Put in a request for more but never received.
Towels for pool needed to be asked for apparently, this was not clear and so we had to trudge back to room soaked.
Family traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
First negative review I have ever left
This place is not a four star hotel. 1 coffee per room. Loud and easy to hear what’s going on in the hallways. Rude staff at the front desk. Long check in process that could easily be sped along by one of the 5 employees that are doing nothing. Will not be back.
Hotel response
Comment: 11 Jul 2026
Dear Trevan Thank you for taking the time to share such important feedback regarding your stay at Avani Cancun Airport. We deeply regret that the check-in process was not as swift or seamless as it should have been—delaying your chance to rest—and that the experience fell short of your expectations; please accept our sincerest apologies.
We are taking corrective measures to prevent such situations from happening again.
Our reception team strives to provide excellent service; while we are currently operating with limited staff, we are fully committed to delivering the service you deserve.
Unfortunately, we did not have extra coffee pods available to offer you at the time, though our housekeeping staff would have gladly provided them without issue.
We sincerely hope you will give us another chance to demonstrate the improvements we have made and to change your impression of your experience.
JORGE ARMANDO MARTINEZ NICOLAS
Avani Cancún Airport
We are taking corrective measures to prevent such situations from happening again.
Our reception team strives to provide excellent service; while we are currently operating with limited staff, we are fully committed to delivering the service you deserve.
Unfortunately, we did not have extra coffee pods available to offer you at the time, though our housekeeping staff would have gladly provided them without issue.
We sincerely hope you will give us another chance to demonstrate the improvements we have made and to change your impression of your experience.
JORGE ARMANDO MARTINEZ NICOLAS
Avani Cancún Airport
Excellent location
SM-47 M-01 L-1-22 U.P.E. UC-05 Carr. Federal Cancun-Puerto Morelos, Aduana, 77506, Mexico|0.61 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Avani Cancun Airport: FAQs
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