Esperanza, Auberge Collection
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
Esperanza, Auberge Collection: reviews
Reviews from 
Other
Comment: 5 Aug 2026
Celebration at Esperanza
My girlfriend and I stayed at Esperanza to celebrate her graduation. Staff went above and beyond to make our experience special and personalized. Our room, grounds, and everything at the resort was beautiful, but it was the kindness of the staff that really made this experience incredible. Highly recommend Esperanza to anyone looking for a special trip!
Family traveller
Comment: 17 May 2026
Stayed in: May 2026
Stunning property and staff, but hidden fees break the promise of a true luxury experience.
My first stay at Esperanza left me with mixed feelings. While the property is beautiful, and the staff is amazing, the resort's fee structure creates a frustrating disconnect between what you pay for and what you actually get.
The Positives:The resort itself is gorgeous, and the food and drinks are excellent. The front-line staff is genuinely warm. Our butler, Alexis, was a major highlight—he was incredibly prompt, attentive, and took great care of us throughout our stay.
The Logistics: Like most luxury resorts in Cabo, there is a standard 25% service charge meant for the employees. I expected this and happily paid roughly $3,750 in service fees on top of the $15,000 cost for our villa stay for 4 nights. Because we valued the staff's hard work, my wife and I also added additional tips out of pocket at every meal.
The Critique & False Promise: When you pay nearly $18,000 for a 4 night stay, there is an implicit promise that you are buying access to a world-class luxury lifestyle. Finding out after you arrive that basic resort life is gated behind annoying extra fees feels like a false promise. Charging $112 per person for a morning hike and $45 an hour for pickleball court feels excessive. Worse, ibeing charged extra for a cappuccino or even bottled water at a "complimentary " breakfast feels like price gouging. It feels dishonest to say you have access to this great resort when you are paying thousands of dollars a night, when in reality, there are hidden catches. I even gave the resort an opportunity to address this while we were there. I mentioned to Alexis that my family of five would love to go on the hike, or play pickleball but paying an extra $500+ (plus the service charge) for a basic walk was a non-starter. He promised to communicate this to management, but we never received any response or follow-up.
Conclusion: This nickel-and-diming creates a mental block. Instead of feeling pampered and at home for those 4 days our stay felt too transactional instead of hospitable. I travel to Cabo four times a year and switch between Las Ventanas, One&Only Palmilla, Waldorf Astoria Pedregal, or the Four Seasons properties. Those resorts deliver a seamless, transparent luxury experience. Esperanza does not. I would have gladly made Esparanza a frequent place to visit however I will be avoiding this property in the future.
The Positives:The resort itself is gorgeous, and the food and drinks are excellent. The front-line staff is genuinely warm. Our butler, Alexis, was a major highlight—he was incredibly prompt, attentive, and took great care of us throughout our stay.
The Logistics: Like most luxury resorts in Cabo, there is a standard 25% service charge meant for the employees. I expected this and happily paid roughly $3,750 in service fees on top of the $15,000 cost for our villa stay for 4 nights. Because we valued the staff's hard work, my wife and I also added additional tips out of pocket at every meal.
The Critique & False Promise: When you pay nearly $18,000 for a 4 night stay, there is an implicit promise that you are buying access to a world-class luxury lifestyle. Finding out after you arrive that basic resort life is gated behind annoying extra fees feels like a false promise. Charging $112 per person for a morning hike and $45 an hour for pickleball court feels excessive. Worse, ibeing charged extra for a cappuccino or even bottled water at a "complimentary " breakfast feels like price gouging. It feels dishonest to say you have access to this great resort when you are paying thousands of dollars a night, when in reality, there are hidden catches. I even gave the resort an opportunity to address this while we were there. I mentioned to Alexis that my family of five would love to go on the hike, or play pickleball but paying an extra $500+ (plus the service charge) for a basic walk was a non-starter. He promised to communicate this to management, but we never received any response or follow-up.
Conclusion: This nickel-and-diming creates a mental block. Instead of feeling pampered and at home for those 4 days our stay felt too transactional instead of hospitable. I travel to Cabo four times a year and switch between Las Ventanas, One&Only Palmilla, Waldorf Astoria Pedregal, or the Four Seasons properties. Those resorts deliver a seamless, transparent luxury experience. Esperanza does not. I would have gladly made Esparanza a frequent place to visit however I will be avoiding this property in the future.
Other
Comment: 3 Aug 2026
A slice of paradise
Attention to detail and commitment to service excellence is outstanding here. “Anything is possible” was an answer a server gave me when I asked for some off-menu items. I think that sums up their general attitude to customer satisfaction,
Other
Comment: 1 Aug 2026
An Unforgettable Family Getaway
My stay exceeded all of my expectations. From the moment I arrived, I was made to feel truly welcome, and every detail was thoughtfully planned to ensure that both my daughter and I had an unforgettable experience.
The warmth and kindness of the entire team made all the difference. I would especially like to thank Michelle, my concierge, who was always attentive to everything I needed and went above and beyond to make my stay even more special.
The little touches were unforgettable: being welcomed with guacamole, chips, and cookies for my daughter, having the option to order room service and enjoy a comfortable dinner in our room after arriving late at night from our flight, and the delicious complimentary mango ice cream that the team at Cocina de Mar surprised my daughter with during dinner. These thoughtful gestures truly make guests feel at home.
The entire hotel staff was incredibly kind, respectful, professional, and always attentive to every detail. Their genuine hospitality made our stay truly memorable.
I am leaving with wonderful memories and will definitely recommend this hotel to my friends and family. I look forward to returning very soon with my daughter. Thank you for making this trip such an unforgettable experience!
The warmth and kindness of the entire team made all the difference. I would especially like to thank Michelle, my concierge, who was always attentive to everything I needed and went above and beyond to make my stay even more special.
The little touches were unforgettable: being welcomed with guacamole, chips, and cookies for my daughter, having the option to order room service and enjoy a comfortable dinner in our room after arriving late at night from our flight, and the delicious complimentary mango ice cream that the team at Cocina de Mar surprised my daughter with during dinner. These thoughtful gestures truly make guests feel at home.
The entire hotel staff was incredibly kind, respectful, professional, and always attentive to every detail. Their genuine hospitality made our stay truly memorable.
I am leaving with wonderful memories and will definitely recommend this hotel to my friends and family. I look forward to returning very soon with my daughter. Thank you for making this trip such an unforgettable experience!
Other
Comment: 30 Jul 2026
Incredible!
Absolutely incredible. Esperanza is at the top of our very short list of places we'll return to. Such an amazing, personalized, special experience.
Explore the area
Carretera Transpeninsular Kilometro 7 Manzana 10 Punta Ballena, Cabo San Lucas, 23410, Mexico|6.38 km from city centre
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Esperanza, Auberge Collection: FAQs
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