Kempinski Hotel Cancun

Name: Kempinski Hotel Cancun
Address: Rtno. del Rey 36, Zona Hotelera, Cancun Hotel Zone, Cancun, 77500, Mexico, Cancun, Quintana Roo, 77500, Mexico

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

View all

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about Kempinski Hotel Cancun

Kempinski Hotel Cancun

This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The centre of Cancun is 18 km away.

Reviews from

Mentioned by travellers

Family traveller

Comment: 15 Jul 2026

A true luxury experience with the best hotel staff

This is our second time visiting Kempinski Cancun for my older daughter’s birthday. She absolutely loved the first time that she requested to stay at this hotel again for her 8th birthday. We are so glad she did because we had an amazing time. The hotel is beautiful, clean and very well-maintained. The food at the hotel restaurants is delicious. We have been fortunate enough to stay at many 5 star hotels and resorts around the world. But what sets Kempinski Cancun apart from the rest of them is the staff. They are incredible. From the moment we got there, the staff made sure my daughter’s birthday was celebrated every day we were there. Frida and the lady in red decorated the room with balloons and had cakes, chocolates and treats delivered to the room every day. Every single staff member went above and beyond to make sure we had the best experience. Their attention to detail, friendly demeanor and willingness to help is what makes this a true luxury experience. Seeing some familiar faces on staff from a few years ago was like seeing old friends. The breakfast staff are wonderful. Juan made my younger daughter the most delicious waffles and pancakes every morning. Catalino was a great waiter. Itzel at the outdoor cafe was so sweet. Moises showed us a sea turtle laying eggs on the shore! My girls were so excited. The pool staff are the best…Jorge, Joel, Edgar, Oscar, Mario, Miguel, just to name a few. And last but not least, my friend Miguel at the Concierge desk…he was always smiling and took care of anything we needed. This hotel really felt like home to us and we will definitely be back very soon!

Group traveller

Comment: 5 Jul 2026

Stayed in: Jul 2026

Wonderful

I had a wonderful stay at the hotel. The facilities were excellent, the room was clean and comfortable, and the overall atmosphere was relaxing and professional.
A special thanks to Mr. Godwill, who made my stay even more enjoyable. He was exceptionally welcoming, attentive, and always willing to help with a warm smile. His professionalism and genuine hospitality truly stood out and made me feel well taken care of throughout my visit.
I highly recommend this hotel and sincerely appreciate Mr. Godwill for providing such outstanding service. I look forward to staying here again in the future.

Hotel response

Comment: 7 Jul 2026

Dear Guest,
Thank you for your wonderful review and for highly recommending our hotel. We are so pleased to hear that Mr. Godwill's warm smile and attentive service made you feel so well taken care of during your visit. It was a pleasure having you with us, and we look forward to welcoming you back for another relaxing stay.
Warm regards,
Quality Management
Kempinski Hotel Cancún

Couple

Comment: 2 Jul 2026

Stayed in: Jul 2026

Incredible

Osman is a wonderful person! He made my boyfriend's birthday celebration very special; he is incredibly attentive to details, a kind person, and truly made us smile. He made this trip unforgettable.
The food and service at this hotel are incredible. The staff is very friendly and the service is impeccable. The human team makes this hotel unique; we have never experienced anything like this anywhere else.

Hotel response

Comment: 4 Jul 2026

Estimado Huésped,
Fue un placer recibirles para celebrar el cumpleaños de su novio. Nos alegra de verdad saber que la calidez de Osman y nuestra oferta gastronómica hicieron que su viaje fuera inolvidable. Nuestro equipo es lo que hace único a este hotel, y comentarios como el suyo los motivan muchísimo. Esperamos darles la bienvenida nuevamente muy pronto.
Saludos cordiales,
Gerencia de Calidad
Kempinski Hotel Cancún

Couple

Comment: 23 Jun 2026

Stayed in: Jun 2026

Surprise!

We returned to the place where we spent our honeymoon, for the first time in 24 years. This time it was just a quick day trip from Riviera Maya, where we were staying, and all we ordered was a single drink by the poolside. The hotel’s sign had even changed to a different name. And yet the staff surprised us with such a warm celebration. The sky was just as blue as it was back then, if not bluer, the sea just as turquoise, and the moment every bit as wonderful — if not more!

Hotel response

Comment: 25 Jun 2026

Dear Guest,
It is a joy to welcome you back to Cancún after 24 years. We are so glad our poolside team could celebrate your honeymoon memories with you during your day trip. The turquoise sea and blue skies will always be here waiting for your next visit.
Warm regards,
Quality Management
Kempinski Hotel Cancún

Couple

Comment: 21 Jun 2026

Stayed in: Jun 2026

Highest Quality

I would guess that this is the best hotel in Cancun. Beautifully decorated everywhere, wonderfully trained staff, great swimming pools, lots of food options too. Special prase for Ruben, the client services manager who like many of the staff, have worked there for over 20 years.

Hotel response

Comment: 22 Jun 2026

Dear Guest,
Thank you for calling us the best hotel in Cancun. It is a genuine pleasure to read your compliments about our decor, dining options, and swimming pools. I will gladly share your praise with Ruben, whose two decades of service make a real difference for our guests. We look forward to welcoming you back very soon.

Excellent location

4.7

Rtno. del Rey 36, Zona Hotelera, Cancun Hotel Zone, Cancun, 77500, Mexico|10.88 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

All ages

R 994 (USD60) per person per night

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

Continental breakfast

Breakfast price

R 907 (≈MXN 950)/person

Breakfast times

07:00 - 11:30 from Monday to Sunday

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Resort fee includes the following: -Mexican welcome drink -Premium high-speed WiFi in guest rooms and public areas -Use of tennis courts and rackets (1 hr)

Accepted payment methods

This hotel accepts the following payment methods: