Mayan Monkey Cancun - Social Hostel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Use of Existing Beds | Children require an extra bed to sleep in the room. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Mayan Monkey Cancun - Social Hostel
Mayan Monkey Cancun - Social Hostel
Situated in Cancún, 200 metres from Playa Chac Mool, Mayan Monkey Cancun - Social Hostel features accommodation with an outdoor swimming pool, free private parking, a terrace and a restaurant.
Reviews from 
Anonymous traveller
Comment: 30 May 2026
Stayed in: May 2026
Beautiful view with pool, bar, foods, some workout equipment and necessities like sunscreen, water, etc available for purchase at entrance. Free yoga classes, activities and welcome drinks to open connection between other hostel guests and/or staff. Air conditioned rooms cleaned daily. Luggage storage available if you arrive early or leave later than check in or out times. Would Absolutrly recommend again but there is some unfinished/broken pieces not removed or fixed. Saying that, Theyre not in the way of everything else!
Anonymous traveller
Comment: 24 Jul 2026
Stayed in: Jul 2026
The checkin wasn't bad, was my first time visiting Cancun and Mexico in general so everything was a little overwhelming. I somehow got stuck with the room right above the common area, which plays loud music all day everyday until at least 11 pm, sometimes as late as midnight or 12:30 am. I had tour outings planned for 5 am and 7 am on 2 of the days I was there, so I would've enjoyed more time to be able to sleep. Also, every time I went to the common area to fill up my water container, where the loud music was being played, I only saw maybe like 5 to 8 people some just sitting by themselves and not partying. The music is so loud that you can barely hear someone talking to you, so even if I was there with a group I wouldn't have enjoyed it. I get that this is a party hostel, but perhaps limit the loud music to Thurs-Sat in the late evenings. Who is partying til midnight on a Monday? Also as a first timer to Cancun, I didn't realize there was basically a fortress of hotels blocking access to the beach (security at every hotel that won't let you enter unless you're a guest) except for a few easily missable public beach entrances. Given this hostel is on the "lagoon" side, it made access to the beach a bit confusing for me but I eventually found the way to get there. I appreciated the water refill station, that made things a lot easier. For the price, it was worth it I guess, but the loud music really was a huge negative to me. If that doesn't bother you, then this is your place.
Solo traveller
Comment: 13 Jul 2026
Stayed in: Mar 2026
Avoid this hostel: Bed bugs, misrepresented tours, and management that ghosts you
I have stayed in 60+ hostels across 40 countries, and my experience at Mayan Monkey in Cancun is by far the worst I’ve ever had, made even worse by the complete lack of professionalism from their management team.
During my stay, the hostel had absolutely no atmosphere—there were no events or efforts to create a social environment. Even worse, I was bitten by bed bugs. I also booked a boat tour through the hostel for $90, which was falsely advertised as a "young, social" tour. I was the only young person there, and I later found out other participants only paid $50–60 for the exact same tour with all fees included. When I reached out via WhatsApp to address this, I was completely ignored.
After leaving a negative review detailing these issues, I received a generic, dismissive public reply. However, shortly after, I was contacted directly via email by Mr. Mata who apologized for the experience, explicitly offered a refund for the portion of the stay paid directly to them, and asked for my banking information to process it, stating it would take 7 to 14 business days.
I provided the requested information, and they confirmed receipt, assuring me the refund was "in process." That was over four months ago. Since then, the Mayan Monkey team have completely ghosted me. Despite my repeated follow-ups over the last four months, they have refused to answer a single email or follow through on their written promise.
Mistakes and bad experiences happen in hospitality, but lying to your guests, collecting their personal banking information under the guise of a refund, and then ignoring them for months shows a complete lack of integrity.
I strongly advise anyone considering Mayan Monkey to book elsewhere. They do not care about your experience, they overcharge for misrepresented activities, and their management will make empty promises just to save face.
During my stay, the hostel had absolutely no atmosphere—there were no events or efforts to create a social environment. Even worse, I was bitten by bed bugs. I also booked a boat tour through the hostel for $90, which was falsely advertised as a "young, social" tour. I was the only young person there, and I later found out other participants only paid $50–60 for the exact same tour with all fees included. When I reached out via WhatsApp to address this, I was completely ignored.
After leaving a negative review detailing these issues, I received a generic, dismissive public reply. However, shortly after, I was contacted directly via email by Mr. Mata who apologized for the experience, explicitly offered a refund for the portion of the stay paid directly to them, and asked for my banking information to process it, stating it would take 7 to 14 business days.
I provided the requested information, and they confirmed receipt, assuring me the refund was "in process." That was over four months ago. Since then, the Mayan Monkey team have completely ghosted me. Despite my repeated follow-ups over the last four months, they have refused to answer a single email or follow through on their written promise.
Mistakes and bad experiences happen in hospitality, but lying to your guests, collecting their personal banking information under the guise of a refund, and then ignoring them for months shows a complete lack of integrity.
I strongly advise anyone considering Mayan Monkey to book elsewhere. They do not care about your experience, they overcharge for misrepresented activities, and their management will make empty promises just to save face.
Hotel response
Comment: 14 Jul 2026
Thank you for sharing your experience with us.
Your feedback is important to us, we are very sorry for what you mentioned and that your stay was not up to your expectations.
We are using your feedback to direct you to the appropriate area for immediate resolution.
Your feedback is important to us, we are very sorry for what you mentioned and that your stay was not up to your expectations.
We are using your feedback to direct you to the appropriate area for immediate resolution.
Anonymous traveller
Comment: 27 May 2026
Stayed in: May 2026
First time in hostels and first time in Mexico as a solo male Canadian who speaks English.
1. Amazing help and a locker to store stuff if you took a red eye and can’t check in.
2. Option to upgrade to a private room if you need it ;-)
3. Breakfast every morning can’t be beat for the price.
4. Bring peso for the staff and they will help you reserve dinners, introduce you to the nightlife and provide drinks/ activities!
5. The property is very safe with access to the beach across the street, police patrol the area so you can walk around all night without issue (just be smart and don’t trespass).
Come here for a great experience first time or seasoned alike. Thanks Myan Monkey!
1. Amazing help and a locker to store stuff if you took a red eye and can’t check in.
2. Option to upgrade to a private room if you need it ;-)
3. Breakfast every morning can’t be beat for the price.
4. Bring peso for the staff and they will help you reserve dinners, introduce you to the nightlife and provide drinks/ activities!
5. The property is very safe with access to the beach across the street, police patrol the area so you can walk around all night without issue (just be smart and don’t trespass).
Come here for a great experience first time or seasoned alike. Thanks Myan Monkey!
Couple
Comment: 13 May 2026
Stayed in: May 2026
Good service
Thank you for the music, good DJ, the pool is clean, and the view is beautiful. We were attended to by Lu, Estefania, Renee, and Andrés.
Hotel response
Comment: 14 May 2026
Muchas gracias por tu reseña, nos da mucho gusto saber que nuestros servicios fueron de tu agrado. ¡Será un placer atenderte nuevamente!
Excellent location
Blvd Kukulcan Km 9.5, Zona Hotelera, Cancun Hotel Zone, Cancun, 77500, Mexico|10.43 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Children require an extra bed to sleep in the room.
Please contact the hotel for details about adding extra beds.
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