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Na Balam Hotel

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Fast facts

Check in from:		15:00
Check out before:		12:00
Breakfast		Breakfast available
Pets		Pets not allowed
Children		Children are welcome at this hotel

Amenities

Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Restaurant

More about Na Balam Hotel

Na Balam Hotel

Surrounded by tropical gardens, on the small island of Isla Mujeres, only minutes from Cancun, this hotel is located on one of the best beaches in the Caribbean.

Reviews from
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Mentioned by travellers
Family traveller

Comment: 12 Jul 2026

Clean, good location & lots of character

My Sister and I spent a week in June! Upon arrival, requested tv to be fixed, entering thru the patio door with old school key was challenging one day. Noisy in the back of the hotel @ night but was clean and the pool area had lots of character. Breakfast was tasty but lacked variety. Beach club access was easy & convenient. Beautiful part of Isla Mujeres!
Family traveller

Comment: 31 May 2026

Stayed in: May 2026

Best beach in the world; best cost benefit

New and comfortable room. But did a lot miss outlet adapter or USB to charge cell phones. We improvised putting on the USB of the TV but it was very slow. The morning receptionist allowed to charge the computer but was also slow.
Playa Norte accessible after crossing a street and entering by a partner hotel of Na Balam. We can stay in the beach structure even after check out. Very attentive staff at the restaurant, very good and robust breakfast. Hotel is far from the ferry, we risked going on foot with the bags and 2 children but it was quite tiring. On return, we rent a taxi for 165 pesos (credit card). By the way, take cash in kind as many places do not accept card (Brazil much more advanced and modern in relation to the means of payment!)
Isla Mujeres has won our heart, the best beach in the world for children and also for those who do not like to surf. Hot water; soft, clean, crystal clear, light! Sun does not burn, very nice day and, if I had more money, we would stay at least 2 days there kkkk
Anonymous traveller

Comment: 21 Apr 2026

Stayed in: Apr 2026

Second time staying here. Is great location you get ok breakfast at sister property casa del jaguar which is right on beach. Beach club cool great shrimp tocos and guacamole. I just don't like the stone walkway of the property bumpy and if u fall it will be painful uneven have to watch ur every step.
Rooms are nice simple beds are alittle lumpy uneaten but had a good sleep every night. Overall had a nice stay would go again.
Family traveller

FR

Comment: 28 Mar 2026

Stayed in: Mar 2026

Gem of a boutique hotel on Isla Mujeres

We had a wonderful, relaxing stay at Na Balam. It's clean and quiet and has a great breakfast. The location is perfect or Playa Norte. We'll be returning!
Anonymous traveller

Comment: 28 Feb 2026

Stayed in: Feb 2026

Jhoana (front desk manager) was amazing!! She made sure our stay was perfect!! She is so sweet and welcoming!!! The beach beds and the breakfast that is included made our trip a A+++++!!!!

Excellent location

4.7

Calle Zazil Ha No. 118 Playa Norte, Isla Mujeres, Cancun, 77400, Mexico|15.16 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

American breakfast

Important information from the hotel
A damage deposit of USD 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Accepted payment methods
This hotel accepts the following payment methods:
card logocard logo
Transfer
Transfer from and to airport available. Cost: 120.00 USD both ways.

Na Balam Hotel: FAQs

Na Balam Hotel is 15.2 km away from Cancun city centre.
Na Balam Hotel is in Cancun, Mexico and is 15.2 km away from Cancun city centre.
At Na Balam Hotel you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at Na Balam Hotel.
Yes, Na Balam Hotel does have a restaurant.