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Nirvana Hotel - Cancun Hotel Zone

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Fast facts

Check in from:		15:00
Check out before:		11:00
Pets		Pets allowed with an extra charge
Children		Children are welcome at this hotel

Amenities

View all
Wi-Fi
Parking
Airport shuttle
Front desk 24 hour
Restaurant
Laundry

More about Nirvana Hotel - Cancun Hotel Zone

Nirvana Hotel - Cancun Hotel Zone

Restaurant with All-Day DiningStart your day with a delicious breakfast, enjoy a satisfying lunch, and indulge in a delightful dinner at our on-site restaurant.Convenient AmenitiesFrom stunning lake or garden views in select rooms to complimentary WiFi throughout the property, we ensure your comfort and convenience are our top priorities.Explore and RelaxTake advantage of our tour and activities desk to plan your adventures, then unwind at our 24-hour front desk knowing everything is taken care of.Ready to experience the perfect blend of relaxation and excitement? Book your stay at Nirvana Hotel - Cancun Hotel Zone now.

Reviews from
Tripadvisor
Mentioned by travellers
Couple

Comment: 30 Dec 2024

Stayed in: Dec 2024

RUN! As far away as possible

I only rated a 1 as 0 was not an option. I'm not a perfectionist and can usually male anything work, but this was TERRIBLE. This place goes by multiple names, Green 16 being one, so BE VERY CAREFUL. Cudos to the photographer whose pictures made this look habitable. The pool was more like a pond that was a breeding spot for mosquitos. They claimed to have wifi and internet, but only available in the lobby. The reservation confirmation stated that breakfast was included, which they claimed was a mistake. We finally got it for the first night (only) night. The buildings have huge cracks from top to bottom. These are not surface cracks. Some are so large in width that you can stick 2-3 fingers in. The max that you should pay here is 10USD and that is only because the door locks and there is a bed with a thin sheet. We had booked for a week and started looking for a new venue within the hour. AVOID at all costs!
Family traveller

Comment: 6 Jul 2023

Stayed in: Jul 2023

Horrible

Rooms were dirty, bed sheets had stains and they switched our rooms and the bathroom smelled disgusting. There was hair on the bedsheets. The hotel is cheap but I would much rather spend the extra money on a better one.
Solo traveller

Comment: 21 Jun 2022

Stayed in: Jun 2022

Worst Hotel in 10 years of travelling.

I am absolutely appalled by the way I have been treated at this hotel.
I booked for 7 nights, first of all no hot water, I can live with that. Then after 2 nights there was a storm and my room got flooded, I went to the front desk to ask if they had a room inside that wouldn't get flooded, they kindly moved me to a room upstairs then as soon as I had unpacked everything I found a huge puddle of water behind the bed side table with cables in the water!!!
When I went to the front desk again, they sent someone up with me to go and check then he left and they did nothing and said nothing just left me in the room.
I packed my things and went back to the desk (I have just rescued a dog to take back to England and so you can imagine the difficulty moving around with her and her large crate for the plane). No one helped me. I asked if they could book me a taxi, they said none available.
So I was left outside in the pouring rain with my dog and luckily got on Uber to the only other hotel I know in Cancun.
I stayed 1 night at another hotel, tried to contact Booking.com who also didn't help. I had to pay a lot for an emergency night at another hotel. My luggage was lost in Barcelona flying over to Cancun so I already spent all my money on new clothes and essentials.
Because this hotel and Booking.com wouldn't refund my 1 week stay, I cant afford to stay in another hotel so I had to come back to this hotel today where they messaged me and said I could check in at 09.30 so I arrived then but they left me waiting outside until 11.30 without a reason.
As I was waiting outside an angel checking out gave me a bag of food, I told her my story and that this food will keep me alive until I leave on saturday, she told me that they have apartments here with kitchens to cook so I asked the desk if I could stay in an apartment, they said NO. I told them I have no money for food and asked if there was a kitchen I could use during my stay, they said no.
Then a member of staff showed me to my room and didn't even offer to help carry something so I struggled with the dog crate and my bags, he didn't even speak to me. And to top it off the room they put me in stinks of mold!!!
I have travelled to 51 different countries and this is the worst experience I have ever had.
I DO NOT RECOMMEND THIS HOTEL.
JOINED WITH HOTEL GREEN 16.
Other

Comment: 24 Feb 2022

Stayed in: Feb 2022

Terrible

would definitely not recommend this place at all. The staff is unfriendly and disorganized, the room was dirty and very loud. my room was facing to the main path way, so it was either keeping the curtains shut the whole day or having everyone walking by seeing your room.
Solo traveller

Comment: 30 Jan 2022

Stayed in: Jan 2022

Awful place

The place is disgusting, room smells terrible, water from the shower floods the room. No blanket, the window can’t be open. 15 minutes walk to the main road to catch a bus. Only positive thing about the place is cute little grocery store next door.
View what other travellers on Tripadvisor are saying

Location

Av. Pok Ta Pok, Lote 4, Hotel Zone, Cancun Hotel Zone, Cancun, 77500, Mexico|9.11 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets allowed with an extra charge

Accepted payment methods
This hotel accepts the following payment methods:
card logocard logocard logo

Nirvana Hotel - Cancun Hotel Zone: FAQs

Nirvana Hotel - Cancun Hotel Zone is 9.1 km away from Cancun city centre.
Nirvana Hotel - Cancun Hotel Zone is in Cancun, Mexico and is 9.1 km away from Cancun city centre.
At Nirvana Hotel - Cancun Hotel Zone you can check in from 15:00, and you'll need to check out before 11:00.
Yes, there is parking available at Nirvana Hotel - Cancun Hotel Zone.
Yes, Nirvana Hotel - Cancun Hotel Zone does have a restaurant.