Nizuc Resort & Spa
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Nizuc Resort & Spa
Nizuc Resort & Spa
Located in Cancún, 300 metres from Playa Punta Nizuc, NIZUC Resort & Spa provides accommodation with an outdoor swimming pool, free private parking, a fitness centre and a private beach area. This 5-star resort offers room service and an ATM.
Reviews from 
Family traveller
Comment: 13 Jul 2026
Good experience
Totally fantastic hotel, service is in the very high end, hotel is beautifully decorated and is kept Totally friendly. The prices are high on the food but also very delicious, the tennis court is absurdly expensive but nice
Can definitely be recommended
Can definitely be recommended
Hotel response
Comment: 13 Jul 2026
Dear Mr. Jorgen B,
Thank you for taking the time to share your experience at NIZUC Resort & Spa.
We are truly delighted to know that you had such a wonderful experience and that you appreciated our attentive service, the beauty of our resort, and the care we devote to maintaining every detail. It is also a pleasure to hear that you enjoyed the quality of our culinary offerings and our tennis facilities.
We sincerely appreciate your comments regarding pricing, please be assured that our pricing reflects the high quality of our products, services, and the exclusive nature of our destination. However, your observations are valuable, and we will be sharing them with our team as we continue to enhance the overall guest experience.
Thank you once again for your kind recommendation. It would be our pleasure to welcome you back to NIZUC Resort & Spa for another exceptional stay in the near future.
Warm regards,
Ricardo Suarez
General Manager
Thank you for taking the time to share your experience at NIZUC Resort & Spa.
We are truly delighted to know that you had such a wonderful experience and that you appreciated our attentive service, the beauty of our resort, and the care we devote to maintaining every detail. It is also a pleasure to hear that you enjoyed the quality of our culinary offerings and our tennis facilities.
We sincerely appreciate your comments regarding pricing, please be assured that our pricing reflects the high quality of our products, services, and the exclusive nature of our destination. However, your observations are valuable, and we will be sharing them with our team as we continue to enhance the overall guest experience.
Thank you once again for your kind recommendation. It would be our pleasure to welcome you back to NIZUC Resort & Spa for another exceptional stay in the near future.
Warm regards,
Ricardo Suarez
General Manager
Family traveller
Comment: 4 Jul 2026
Stayed in: Jul 2026
A gem in Quintana Roo
I was surprised by the beauty of the place but above all by the people who served us. Everyone without exception makes you feel welcome and the service is spectacular. Congratulations Brisas group
Hotel response
Comment: 6 Jul 2026
Estimada Sra. Jackie,
Muchas gracias por compartir su experiencia con nosotros, la satisfacción de nuestros huéspedes es nuestra principal prioridad y estamos encantados de saber que cumplimos con sus expectativas.
Nos llena de alegría saber que disfrutó de todo lo que NIZUC tiene para ofrecer, especialmente de la atención de nuestro personal. Comentarios como el suyo nos inspiran a continuar ofreciendo experiencias excepcionales y un servicio genuinamente personalizado.
Nos encantaría darle la bienvenida nuevamente en nuestro bello paraíso y hacer que su estadía sea aún más memorable.
Atentamente,
Ricardo Suárez, Gerente General.
Muchas gracias por compartir su experiencia con nosotros, la satisfacción de nuestros huéspedes es nuestra principal prioridad y estamos encantados de saber que cumplimos con sus expectativas.
Nos llena de alegría saber que disfrutó de todo lo que NIZUC tiene para ofrecer, especialmente de la atención de nuestro personal. Comentarios como el suyo nos inspiran a continuar ofreciendo experiencias excepcionales y un servicio genuinamente personalizado.
Nos encantaría darle la bienvenida nuevamente en nuestro bello paraíso y hacer que su estadía sea aún más memorable.
Atentamente,
Ricardo Suárez, Gerente General.
Couple
Comment: 28 Jun 2026
Stayed in: Jun 2026
Absolutely special
The resort is amazing, the atmosphere is serene and luxurious. Juan Pablo was incredible, he took care of all our requests and needs. We had an amazing time at the nizuk and hope to be back!
Hotel response
Comment: 30 Jun 2026
Dear Guest,
Thank you for your wonderful review and for choosing NIZUC Resort & Spa.
We are delighted to know that you enjoyed the serene atmosphere and luxurious experience that define our resort. It is especially rewarding to hear that Juan Pablo made such a positive impact on your stay by taking exceptional care of your requests and ensuring your experience was truly memorable. We will be pleased to share your kind recognition with him.
Your thoughtful words mean a great deal to all of us, and we are thrilled that you had such an amazing time.
We look forward to welcoming you back to NIZUC Resort & Spa for another unforgettable stay.
Warm regards,
Ricardo Suarez
General Manager
Thank you for your wonderful review and for choosing NIZUC Resort & Spa.
We are delighted to know that you enjoyed the serene atmosphere and luxurious experience that define our resort. It is especially rewarding to hear that Juan Pablo made such a positive impact on your stay by taking exceptional care of your requests and ensuring your experience was truly memorable. We will be pleased to share your kind recognition with him.
Your thoughtful words mean a great deal to all of us, and we are thrilled that you had such an amazing time.
We look forward to welcoming you back to NIZUC Resort & Spa for another unforgettable stay.
Warm regards,
Ricardo Suarez
General Manager
Family traveller
Comment: 27 Jun 2026
Stayed in: Jun 2026
If you want to feel like you are in Bali not Mexico and don’t care about having a usable beach— Nizuc is for you
Let me preface this by saying that I have been to Mexico countless times and have been to the best resorts on the Riviera Maya, Cancun, Cabo, and many other Mexican beach resort areas. I really wanted to like Nizuc because the reviews I had read were excellent. Unfortunately this resort does not in any way live up to my expectations and 5 star resort standards. The resort’s aesthetic is very zen, almost like you were in Bali. The pools are dark colored and the decor is heavy on dark wood. It is beautiful but does not feel like a tropical Mexican beach resort. There are mangroves all over the property and you must be driven in a golf cart from building to building (you could walk the long distances but would pass out from the heat and be eaten alive by bugs) . But the most important drawback for this resort is the fact that it basically has no beach. There are two beach areas and both are TINY. At the La Punta beach area swimming was prohibited and the beach area was about as long as a lounge chair and rocky. In the other “larger” beach area, the water is murky because you are very close to a large coral reef, and the area is on an inlet so there is so breeze and no real “beach” to play in the sand or swim. This was deeply disappointing as spending time on the beach and in the ocean is one of the main reasons I like to go on beach vacations. The pool area was no more relaxing as the pools have more of a “plunge pool” vibe and are clearly not really intended for swimming. They are dark and have an infinity pool look to them that was fine for taking a quick dip but that was about it.
Finally, the resort pricing was insane. I am from NYC and am used to very expensive restaurants and spas, but the pricing here was beyond comprehension. A 70min massage at the spa was priced at $400, lunch for 3 with no alcohol in the Peruvian restaurant on property (which was by far the best restaurant at the hotel and was excellent) was $300 and we were still hungry when we left because the portions were quite small. We ended up going to dinner offsite almost every night because we felt there were more beautiful and better options outside of the hotel. The fact that this hotel is technically on the hotel strip of Cancun made that an option, which usually is not available if you are staying on the Riviera Maya where resorts are spread out and not meant to be left.
Finally, the resort pricing was insane. I am from NYC and am used to very expensive restaurants and spas, but the pricing here was beyond comprehension. A 70min massage at the spa was priced at $400, lunch for 3 with no alcohol in the Peruvian restaurant on property (which was by far the best restaurant at the hotel and was excellent) was $300 and we were still hungry when we left because the portions were quite small. We ended up going to dinner offsite almost every night because we felt there were more beautiful and better options outside of the hotel. The fact that this hotel is technically on the hotel strip of Cancun made that an option, which usually is not available if you are staying on the Riviera Maya where resorts are spread out and not meant to be left.
Hotel response
Comment: 30 Jun 2026
Dear Guest,
Thank you for taking the time to share such a thoughtful and detailed review of your recent stay at NIZUC Resort & Spa.
We are genuinely sorry to learn that your experience did not meet your expectations. We understand that every traveler has a different vision of their ideal beach vacation, and we regret that several aspects of your stay fell short of what you had anticipated.
Your comments have been shared with our leadership team, as feedback such as yours provides valuable insight and helps us continue evaluating every aspect of the guest experience. While many guests appreciate the peaceful atmosphere and distinctive natural surroundings of NIZUC, we fully respect that your expectations were different, and we are sorry we were unable to provide the experience you were hoping for.
We sincerely appreciate you choosing to stay with us and for taking the time to share your perspective. We wish you many wonderful travels ahead and hope your future experiences are everything you are looking for.
Warm regards,
Ricardo Suarez
General Manager
Thank you for taking the time to share such a thoughtful and detailed review of your recent stay at NIZUC Resort & Spa.
We are genuinely sorry to learn that your experience did not meet your expectations. We understand that every traveler has a different vision of their ideal beach vacation, and we regret that several aspects of your stay fell short of what you had anticipated.
Your comments have been shared with our leadership team, as feedback such as yours provides valuable insight and helps us continue evaluating every aspect of the guest experience. While many guests appreciate the peaceful atmosphere and distinctive natural surroundings of NIZUC, we fully respect that your expectations were different, and we are sorry we were unable to provide the experience you were hoping for.
We sincerely appreciate you choosing to stay with us and for taking the time to share your perspective. We wish you many wonderful travels ahead and hope your future experiences are everything you are looking for.
Warm regards,
Ricardo Suarez
General Manager
Family traveller
Comment: 21 Jun 2026
Stayed in: May 2026
Magical and glamorous stay! They make you feel like a king!
I stayed with my family, my mom, and my three siblings in three rooms.
It has been a memorable experience, with impeccable service and attention. The facilities are beautiful and elegant, always providing a pleasant and intimate atmosphere.
The hygiene, safety, and service protocols are very well implemented. It was worth paying for a late check-out and enjoying the room until late. The welcome drink places you in the Mayan zone.
My dad and I enjoyed morning walks on the beach and the spectacular sunsets. There is a pleasant scent throughout the resort.
The children went kayaking and paddleboarding. The suite with a pool is sensational.
You have attractive options for food and drinks at the pool, in the Peruvian restaurant, and at the Havana Bar. The breakfast buffet is delicious and varied.
Guests are invited to return!!
It has been a memorable experience, with impeccable service and attention. The facilities are beautiful and elegant, always providing a pleasant and intimate atmosphere.
The hygiene, safety, and service protocols are very well implemented. It was worth paying for a late check-out and enjoying the room until late. The welcome drink places you in the Mayan zone.
My dad and I enjoyed morning walks on the beach and the spectacular sunsets. There is a pleasant scent throughout the resort.
The children went kayaking and paddleboarding. The suite with a pool is sensational.
You have attractive options for food and drinks at the pool, in the Peruvian restaurant, and at the Havana Bar. The breakfast buffet is delicious and varied.
Guests are invited to return!!
Hotel response
Comment: 22 Jun 2026
Estimada Sra Karina,
Agradecemos sinceramente el tiempo que ha dedicado a compartir sus comentarios sobre su reciente estancia en NIZUC Resort & Spa.
Nos llena de satisfacción saber que su experiencia fue tan especial y que usted y su familia disfrutaron de una estancia memorable. Su reconocimiento a la calidad de nuestro servicio, la hospitalidad de nuestro equipo y el ambiente que caracteriza a nuestro resort representa la mayor recompensa a nuestro compromiso por brindar experiencias excepcionales.
Agradecemos sinceramente su recomendación y la confianza que depositó en nosotros. Será un verdadero honor darles nuevamente la bienvenida y seguir creando momentos inolvidables para usted y sus seres queridos.
Un cordial saludo.
Ricardo Suarez, Gerente General
Agradecemos sinceramente el tiempo que ha dedicado a compartir sus comentarios sobre su reciente estancia en NIZUC Resort & Spa.
Nos llena de satisfacción saber que su experiencia fue tan especial y que usted y su familia disfrutaron de una estancia memorable. Su reconocimiento a la calidad de nuestro servicio, la hospitalidad de nuestro equipo y el ambiente que caracteriza a nuestro resort representa la mayor recompensa a nuestro compromiso por brindar experiencias excepcionales.
Agradecemos sinceramente su recomendación y la confianza que depositó en nosotros. Será un verdadero honor darles nuevamente la bienvenida y seguir creando momentos inolvidables para usted y sus seres queridos.
Un cordial saludo.
Ricardo Suarez, Gerente General
Excellent location
Blvd. Kukulcan, 03 Km 21.26, Nizuc, Cancun, 77500, Mexico|15.14 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Nizuc Resort & Spa: FAQs
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