Flor de Mayo Hotel & Restaurant
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 13:00 |
Pets | Pets allowed with an extra charge |
Children | Children are not allowed at this hotel |
More about Flor de Mayo Hotel & Restaurant
Flor de Mayo Hotel & Restaurant
Located less than 10 minutes’ walk from the Cuernavaca’s Historic Centre, Flor de Mayo Hotel & Restaurant features design architecture with a garden, sun terrace and swimming pool.
Comment: 15 Jul 2025
Stayed in: Jul 2025
Rich food and accommodation of 10
The restaurant downstairs (Bule) 10 out of 10, all very rich and with a pretty, Mexican and traditional concept.
They give you the experience of everything you consume as they cook with butter, with corn dough, flour and 100% traditional proteins, so if you go for something fit is not the place for that.
Excellent Service from all the staff, very friendly and attentive.
I definitely come back ☝️
Comment: 5 Jun 2026
Stayed in: Jun 2026
Terrible management
Unfortunately, our experience was disappointing. The hotel was much more basic than the photos suggest. The bed was extremely uncomfortable, sheets were worn out, there was an intense perfume smell once you walk in the room, and our shower drain was clogged. After my fiancée showered, the bathroom flooded, making it impossible for me to use the shower.
What was most disappointing was the staff’s response. Despite the issue occurring early in our stay, there was little sense of urgency to fix the problem or move us to another room. As a result of this and a few other problems with my parents and my financé’s parents rooms, we decided to check out early and stay elsewhere.
We had paid for a three-night stay, only used one night, and requested a refund for the final night. The hotel refused, and management was neither understanding nor willing to work with us. We ultimately left early with no refund and a very poor impression of how customer concerns are handled.
To make matters worse, several of our wedding guests who had booked rooms after our recommendation contacted the hotel to cancel their reservations. They reported being met with a negative attitude from staff and that the cancellation process was unnecessarily difficult.
We understand that problems can happen at any hotel. What matters is how they are handled. Unfortunately, the lack of customer service, flexibility, and professionalism turned what should have been a simple issue into a very frustrating experience. For that reason, we can no longer recommend this hotel to our guests or others visiting Cuernavaca.
Comment: 31 May 2026
Stayed in: May 2026
Worst Hotel we have ever stayed at
Comment: 20 Jul 2025
Stayed in: Jul 2025
Hotel that is NOT boutique
You can't leave the hotel until they check everything is fine in the room but they don't take you to the room to show you what conditions they're delivering it to you.
Comment: 8 Jul 2025
Stayed in: Jul 2025
We didn't have a very good experience.
Excellent location
Matamoros 603, Colonia Centro, Cuernavaca, 62000, Mexico|0.97 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
13:00
Good to know
Children are not allowed at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
