Hotel Bajo el Volcan
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 13:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Airport shuttle
Pool
Front desk 24 hour
Restaurant
More about Hotel Bajo el Volcan
Hotel Bajo el Volcan
Hotel Bajo el Volcan in Cuernavaca features 4-star accommodation with a terrace, a restaurant and a bar. The hotel also offers free WiFi and free private parking.
Reviews from 
Other
Comment: 19 Jul 2021
Stayed in: Jul 2021
Visiting friends in Cuernavaca
I stayed in this hotel because it was the closest to my friends home. I stayed in the back part of the hotel that over looks a river. The room was huge. It had one bed and a smal table with chairs. The bed was a little hard for me, but most beds in Mexico are very firm. The pool was very nice and refreshing. The grounds were lovely. The restuarant had the best food. Try the swiss enchalades. I had breakfast there all 3 days I stayed. The staff was very attentive and friendly. Oscar the night clerk was a mecca of information about Malcom Lowry and local scene.. He was awesome to talk to and made the stay even more interesting. The location is convient, near many attractions, yet quite. A short ride from the bus station. The price was very affordable. I willl stay here again.
Solo traveller
Comment: 4 Apr 2026
Stayed in: Apr 2026
Very bad
Very bad hotel. Staff rude and unprofessional. Price high. Don't recommend it! Rooms are dirty and old!
Couple
Comment: 7 Aug 2017
Stayed in: Aug 2017
Disappointing
The notable plus of this hotel is its gardens and pool. Most rooms are quiet, but even though they are close to the main square (2 blocks) they are outside the 'hotel zone', so we felt a bit cut off.
On our first night we were offered a room overlooking the busy street or one at the back of the property next to the 'barranca'. We accepted the latter, but the area was poorly lit and the room was much too large and with minimal furniture. Luckily on the 2nd night we were able to move to a better room near their pool.
The Front Desk staff need to become much more familiar with what they are selling. I asked 3 different people about the property's connection with Malcolm Lowry, none of them knew anything and they weren't even aware that there is a plaque in his honour on the front wall.
I also asked about the price of the breakfast. It was 'reasonable' said the young man. Only later did I find out breakfast is included with the room. Why didn't he tell me that?
The management should be reading the less than positive feedback on TA and look to improve. My guess is that they don't even bother to visit these pages.
On our first night we were offered a room overlooking the busy street or one at the back of the property next to the 'barranca'. We accepted the latter, but the area was poorly lit and the room was much too large and with minimal furniture. Luckily on the 2nd night we were able to move to a better room near their pool.
The Front Desk staff need to become much more familiar with what they are selling. I asked 3 different people about the property's connection with Malcolm Lowry, none of them knew anything and they weren't even aware that there is a plaque in his honour on the front wall.
I also asked about the price of the breakfast. It was 'reasonable' said the young man. Only later did I find out breakfast is included with the room. Why didn't he tell me that?
The management should be reading the less than positive feedback on TA and look to improve. My guess is that they don't even bother to visit these pages.
Other
Comment: 19 Feb 2017
Stayed in: Feb 2017
Exactly what I need / Justo lo que necesitaba
I didn’t any research about hotels before coming to Cuernavaca, so I decided to walk around trying to find something nice, this was exactly what I was looking for, they give a room close to the river which you can hear all the time, the room was too big for me haha and the breakfast was included so it was great, the only detail is that there wasn’t hot shower, that’s why I took two cold showers, for sure one day I will return. (Pool inside)
Realmente no investigue hoteles antes de venir a Cuernavaca, por eso decidí caminar por ahí tratando de encontrar algo agradable, y esto era exactamente lo que estaba buscando, me dieron una habitación cerca del rio, que puedes escuchar todo el tiempo, la habitación era muy grande para mi jaja y el desayuno estuvo incluido así que estuvo muy bien, el único detalle es que no había agua caliente, y tuve que tomar 2 duchas frías, seguramente algún día volveré. (Tienen alberca)
Realmente no investigue hoteles antes de venir a Cuernavaca, por eso decidí caminar por ahí tratando de encontrar algo agradable, y esto era exactamente lo que estaba buscando, me dieron una habitación cerca del rio, que puedes escuchar todo el tiempo, la habitación era muy grande para mi jaja y el desayuno estuvo incluido así que estuvo muy bien, el único detalle es que no había agua caliente, y tuve que tomar 2 duchas frías, seguramente algún día volveré. (Tienen alberca)
Group traveller
Comment: 13 Jul 2016
Stayed in: Jul 2016
Disappointing property and service
We were quite disappointed by our stay at Bajo el Volcan last weekend. We had booked and paid in advance for two rooms - a single and a double room. The single room had no window, other than a small unscreened vent-type window in the bathroom. The room was claustrophobic and hot. The double room was bigger with windows, which was good, but we didn’t like the big cockroach that greeted us in the bathroom. Nor did we like the two spiders in the bedroom. Adding to that was the fact that the advertised free wifi didn’t work in our room. We called the reception desk to ask for help and were told that they were busy and they’d get to us later. Well, later was about 30 minutes later. We won’t be returning to this hotel.
Location
Humboldt 19 , Cuernavaca, 62000, Mexico|1.52 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
13:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Bajo el Volcan: FAQs
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