Hotel Ambra
+ 59
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Front desk 24 hour
More about Hotel Ambra
Hotel Ambra
Situated in Playa del Carmen, Hotel Ambra features a garden, shared lounge and terrace. Featuring an outdoor swimming pool, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom.
Reviews from 
Family traveller
Comment: 17 Mar 2025
Stayed in: Mar 2025
8/10
The beds were comfortable, the room
The one I stayed in had a
small refrigerator, closet and AC.
Everything was clean and the service was good,
My only problem was when it was almost time
from the check out, if you are out and back to
your room, it's almost impossible to open with
the access key as they change it; and
It's illogical since it's not time yet.
The one I stayed in had a
small refrigerator, closet and AC.
Everything was clean and the service was good,
My only problem was when it was almost time
from the check out, if you are out and back to
your room, it's almost impossible to open with
the access key as they change it; and
It's illogical since it's not time yet.
Hotel response
Comment: 18 Mar 2025
Estimado/a moonanrin, agradecemos su reseña detallada y la calificación de 8/10. Nos complace saber que disfrutó de la comodidad de nuestras camas, las instalaciones de la habitación y la limpieza del hotel. Lamentamos el inconveniente con la llave al regresar a su habitación cerca del 'check out'. Tomaremos medidas para mejorar este proceso y garantizar una experiencia sin contratiempos en futuras visitas. Valoramos sus comentarios y esperamos darle la bienvenida nuevamente en Hotel Ambra by Kavia. ¡Gracias por su preferencia!
Anonymous traveller
Comment: 4 Nov 2025
Stayed in: Sep 2025
I had to leave early because the night clerk was agressive. He accosted me and said I did not pay the day before when I was going for coffee at 0700. The truth was dayshift did not record my cash payment, he also did not tell the truth. It took two hours to sort out. I was there on a business trip for two more weeks and checked out. Ive stayed at this hotel several times before. I will never be back. The nightshift worker is atrocious.
Anonymous traveller
Comment: 22 Jul 2025
Stayed in: Jul 2025
I loved the location — it’s super central! There’s an Oxxo, pharmacy, market, and shopping center all around, which made everything very convenient and really saved my trip.
However, there are definitely some areas to improve. The back parking doesn’t feel secure — no cameras or mirrors, and the security guard is only at the front and often sleeping. Same with the front desk at night — you might have to wait if they’re napping.
The room was dirty the first day, with a humidity smell, ants, and mosquitos on the bed. Towels were very old and ripped, and there was only one bedsheet with the A/C. Not very comfortable unless you bring extras.
The kitchen is nice, but you need to bring your own cookware, coffee maker, and plates. The fridge was great, clean and worked well.
The second day the cleaning improved, but towels and sheets stayed the same.
Overall, the location was amazing, but I hope they improve security, cleanliness, and comfort. Still, if you’re just looking for a convenient base to explore the area, this place works.
However, there are definitely some areas to improve. The back parking doesn’t feel secure — no cameras or mirrors, and the security guard is only at the front and often sleeping. Same with the front desk at night — you might have to wait if they’re napping.
The room was dirty the first day, with a humidity smell, ants, and mosquitos on the bed. Towels were very old and ripped, and there was only one bedsheet with the A/C. Not very comfortable unless you bring extras.
The kitchen is nice, but you need to bring your own cookware, coffee maker, and plates. The fridge was great, clean and worked well.
The second day the cleaning improved, but towels and sheets stayed the same.
Overall, the location was amazing, but I hope they improve security, cleanliness, and comfort. Still, if you’re just looking for a convenient base to explore the area, this place works.
Anonymous traveller
Comment: 18 Jul 2025
Stayed in: Jul 2025
This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.
Anonymous traveller
Comment: 26 Mar 2025
Stayed in: Mar 2025
If I knew they have humidity issues (and mold) I wouldn’t have stayed here. As soon as you walk in the door you can smell it in the front desk. Then, the first room we got assigned, was even worse. We couldn’t stay more than 10min in it. We asked to be moved and the front desk agent help us without a problem, he was super nice!
The rooms are very basic: no bedside lamps, no trash can, no hangers in the closet area... A fridge would also be nice. I wouldn’t come back
The rooms are very basic: no bedside lamps, no trash can, no hangers in the closet area... A fridge would also be nice. I wouldn’t come back
Location
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, 77712, Mexico|2.28 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Ambra: FAQs
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