Banyan Tree Puebla
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Fast facts
Check in from: | 13:00 |
|---|---|
Check out before: | 08:30 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
More about Banyan Tree Puebla
Banyan Tree Puebla
Ideally set in Puebla, Banyan Tree Puebla features air-conditioned rooms, an outdoor swimming pool, free WiFi and a fitness centre. Among the various facilities are a garden, a terrace, as well as a restaurant. Private parking is available on site.
Reviews from 
Couple
Comment: 13 Jul 2026
A Hidden Banyan Tree, must stay!
Stayed 2nights before Mexico City business trip. It was better than what we expected!
Location:
About 2.5-3hrs from Mexico City Airport, we hired a car with a driver through the hotel. It was easy, but getting out from Mexico City took us an hour, so it wasn't a short ride. Wasn't sure if this long trip was worth it just for the weekends. But it was worth it.
Hotel sits at the end of the historic downtown. Google map said to walk about 15min walk, wasn't bad at all. For us, it felt shorter.
Room:
Cutest room you can find. Old Mexican traditional, but modern and sleek design. My room was facing the back of the building, overlook the grassy patio area with a pink cathedral with 2 Juliette balcony. Room was big enough, has separate tub/shower/toilets. Only thing missing was full length mirror. Loved the decor and views.
Restaurant:
Beautiful breakfast with patio was great. Had dinner on first night at international restaurant and it was amazing. I have never tasted this much of great flavor! We ordered Roasted cauliflower and Quinoa salad, both were amazing. Breakfast was great and amazing selections. Had dinner at the rooftop Thali restaurant, was amazing too.
I've been to other Banyan Tree resorts in Asia. It's different from other resort hotels and this is a city hotel, but felt like a resort hotel at some parts. Amazing service and cutest property, great restaurants. Hotel and restaurants seemed empty but this was a great find and hidden gem, must try. Just a note: Not many employees speaks English except for the front desk. So you need to have translation apps ready. Loved this hotel.
Location:
About 2.5-3hrs from Mexico City Airport, we hired a car with a driver through the hotel. It was easy, but getting out from Mexico City took us an hour, so it wasn't a short ride. Wasn't sure if this long trip was worth it just for the weekends. But it was worth it.
Hotel sits at the end of the historic downtown. Google map said to walk about 15min walk, wasn't bad at all. For us, it felt shorter.
Room:
Cutest room you can find. Old Mexican traditional, but modern and sleek design. My room was facing the back of the building, overlook the grassy patio area with a pink cathedral with 2 Juliette balcony. Room was big enough, has separate tub/shower/toilets. Only thing missing was full length mirror. Loved the decor and views.
Restaurant:
Beautiful breakfast with patio was great. Had dinner on first night at international restaurant and it was amazing. I have never tasted this much of great flavor! We ordered Roasted cauliflower and Quinoa salad, both were amazing. Breakfast was great and amazing selections. Had dinner at the rooftop Thali restaurant, was amazing too.
I've been to other Banyan Tree resorts in Asia. It's different from other resort hotels and this is a city hotel, but felt like a resort hotel at some parts. Amazing service and cutest property, great restaurants. Hotel and restaurants seemed empty but this was a great find and hidden gem, must try. Just a note: Not many employees speaks English except for the front desk. So you need to have translation apps ready. Loved this hotel.
Hotel response
Comment: 25 Jul 2026
Dear @Miracosta,
Thank you for taking the time to share such a thoughtful review. We are truly delighted to know that your stay exceeded your expectations and that you enjoyed our location, the charm of your room, our dining experiences, and the warm hospitality of our team.
It is especially rewarding to hear that you found our property to be a hidden gem and that you appreciated the unique character that makes Banyan Tree Puebla so special. We also appreciate your feedback regarding English communication, as it helps us identify opportunities to continue improving our guest experience.
We sincerely hope to welcome you back soon for another memorable stay.
Warm regards,
Manuel Leal
General Manager
Thank you for taking the time to share such a thoughtful review. We are truly delighted to know that your stay exceeded your expectations and that you enjoyed our location, the charm of your room, our dining experiences, and the warm hospitality of our team.
It is especially rewarding to hear that you found our property to be a hidden gem and that you appreciated the unique character that makes Banyan Tree Puebla so special. We also appreciate your feedback regarding English communication, as it helps us identify opportunities to continue improving our guest experience.
We sincerely hope to welcome you back soon for another memorable stay.
Warm regards,
Manuel Leal
General Manager
Family traveller
GE
Comment: 6 Jul 2026
Stayed in: Apr 2026
Nice stay in Puebla
Banyan is very very very nice hotel situated on a very quiet corner in a nicer part of Puebla. The service is top notch and the food and restaurant staff were really really good to us. The beds were comfortable, the rooms were very tastefully decorated and it was a very comfortable stay.
Hotel response
Comment: 25 Jul 2026
Dear Mr. Corey,
Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay, our comfortable rooms, tasteful décor, and the attentive service provided by our team.
We truly appreciate your kind words about our restaurants and colleagues, and we are happy to hear they contributed to making your visit memorable.
We look forward to welcoming you back to Banyan Tree Puebla for another wonderful stay.
Warm regards,
Manuel Leal
General Manager
Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay, our comfortable rooms, tasteful décor, and the attentive service provided by our team.
We truly appreciate your kind words about our restaurants and colleagues, and we are happy to hear they contributed to making your visit memorable.
We look forward to welcoming you back to Banyan Tree Puebla for another wonderful stay.
Warm regards,
Manuel Leal
General Manager
Couple
Comment: 14 Jun 2026
Stayed in: Jun 2026
No value for money, staff look demotivated and wear torn uniforms
No value for money, staff are friendly however it seems that they miss a lot of training , even their uniform is over used , the waiter who served us had a torn shirt sleeves and torn jeans
The hotel didn’t recognize our special occasion though I mentioned it pre-arrival, instead they sent us an upselling brochure, not a single time they checked on how the stay going
The hotel didn’t recognize our special occasion though I mentioned it pre-arrival, instead they sent us an upselling brochure, not a single time they checked on how the stay going
Hotel response
Comment: 14 Jun 2026
Dear Mr. Mahmoud,
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. We regret the issues regarding staff presentation, the lack of recognition for your special occasion, and the absence of follow-up during your stay. Your comments have been shared with the relevant teams for review and improvement.
We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
Cordially,
Manuel Leal
General Manager
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. We regret the issues regarding staff presentation, the lack of recognition for your special occasion, and the absence of follow-up during your stay. Your comments have been shared with the relevant teams for review and improvement.
We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
Cordially,
Manuel Leal
General Manager
Business traveller
Comment: 11 Jun 2026
Stayed in: Jun 2026
Fantastic!!!
This Banyan Tree Hotel location was wonderful. Rooms were spacious, staff was very accommodating (and attentive). The views from the rooftop bar were amazing.
Will definitely stay here again.
Will definitely stay here again.
Hotel response
Comment: 14 Jun 2026
Dear Mr. Richard,
This Banyan Tree Hotel location was wonderful. Rooms were spacious, staff was very accommodating (and attentive). The views from the rooftop bar were amazing. Will definitely stay here again.
Cordially,
Manuel Leal
General Manager
This Banyan Tree Hotel location was wonderful. Rooms were spacious, staff was very accommodating (and attentive). The views from the rooftop bar were amazing. Will definitely stay here again.
Cordially,
Manuel Leal
General Manager
Couple
Comment: 3 Jun 2026
An unforgettable Thai Fest experience
My wife and I attended the Thai Fest, and it was an extraordinary experience from start to finish. The quality of the food, the attention to detail, and the impeccable service made the event truly memorable.
We look forward to this celebration every year, as everything is thoughtfully planned and executed, creating an atmosphere that invites you to relax, enjoy the moment, and immerse yourself in Thai culture and cuisine.
Banyan Tree Puebla has achieved something very special by bringing together hospitality, gastronomy, and a beautiful setting. Without a doubt, it was one of the best dining experiences we have enjoyed in Puebla in recent years.
We look forward to this celebration every year, as everything is thoughtfully planned and executed, creating an atmosphere that invites you to relax, enjoy the moment, and immerse yourself in Thai culture and cuisine.
Banyan Tree Puebla has achieved something very special by bringing together hospitality, gastronomy, and a beautiful setting. Without a doubt, it was one of the best dining experiences we have enjoyed in Puebla in recent years.
Hotel response
Comment: 7 Jun 2026
Thank you for your wonderful review and for joining us at Thai Fest. We are delighted to know that you and your wife enjoyed the food, service, and atmosphere. Your kind words mean a great deal to us, and we are honored to be part of your annual tradition.
We look forward to welcoming you back for another memorable experience soon.
Cordially,
Manuel Leal
General Manager
We look forward to welcoming you back for another memorable experience soon.
Cordially,
Manuel Leal
General Manager
Excellent location
C. 10 Nte. 1402, Barrio del Alto, Puebla, 72000, Mexico|1.84 km from city centre
Check in and check out
Check in from:
13:00
Check out before:
08:30
Good to know
Children are welcome at this hotel
from 13 to 17 years old
R 820 (USD50) per person per night
12 years old and under
R 410 (USD25) per person per night
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast options
American breakfast
Please inform Banyan Tree Puebla in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Guests under the age of 18 can only check in with a parent or official guardian. Si su tarifa o promoción incluye desayuno, tenga en cuenta que el desayuno es americano.
This hotel accepts the following payment methods:
Banyan Tree Puebla: FAQs
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