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Hotel Elena

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Fast facts

Check in from:		14:00
Check out before:		13:00
Breakfast		Breakfast available
Pets		Pets not allowed
Children		Children are welcome at this hotel

Amenities

View all
Wi-Fi
Parking
Front desk 24 hour
Non-smoking
Laundry
Television

More about Hotel Elena

Hotel Elena

In the centre of Puebla, Hotel Elena is 5 km from Acropolis Puebla. The property is close to several well-known attractions, 500 metres from Puebla Convention Centre, a 7-minute walk from Biblioteca Palafoxiana and 600 metres from Paseo de San...

Reviews from
Hotels.comExpediaTripadvisor
Mentioned by travellers
Anonymous traveller

Comment: 4 Mar 2025

Stayed in: Mar 2025

Excellent service
Anonymous traveller

Comment: 24 Jan 2026

Stayed in: Jan 2026

I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Anonymous traveller

Comment: 10 Jun 2026

Stayed in: Jun 2026

Bad service in bathroom, poor breakfast
Anonymous traveller

Comment: 5 Dec 2024

Stayed in: Nov 2024

Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life.
Anonymous traveller

Comment: 3 Apr 2024

Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

Location

3.3

Calle 2 Nte 608, Centro histórico de, Puebla, 72000, Mexico|1.26 km from city centre

Check in and check out

Check in from:

14:00

Check out before:

13:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast times

08:00 - 11:00 from Monday to Sunday

Important information from the hotel
Please inform Hotel Elena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Accepted payment methods
This hotel accepts the following payment methods:
card logocard logo

Cash

Hotel Elena: FAQs

Hotel Elena is 1.3 km away from Puebla city centre.
Hotel Elena is in Puebla, Mexico and is 1.3 km away from Puebla city centre.
At Hotel Elena you can check in from 14:00, and you'll need to check out before 13:00.
Yes, there is parking available at Hotel Elena.
We don’t have any information about restaurants at Hotel Elena, please check with them when booking.