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Sereno Hotel

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Fast facts

Check in from:		15:00
Check out before:		12:00
Pets		Pets not allowed

Amenities

Wi-Fi
Airport shuttle
Spa
Non-smoking
First aid room
Hairdryer

More about Sereno Hotel

Sereno Hotel

Sereno Hotel is offering accommodation in San Cristóbal de Las Casas. This 4-star hotel offers room service, a concierge service and free WiFi. The hotel has a garden and offers a sun terrace. At the hotel, the rooms come with a wardrobe.

Reviews from
TripadvisorHotels.comExpedia
Mentioned by travellers
Solo traveller

Comment: 30 Dec 2025

Stayed in: Dec 2025

Beautiful room & awful room. Toss up?

I wrote a negative review yesterday but then deleted it. I MUST edit because my impressions have changed dramatically.
When I checked in, they told me I’d need to change rooms today. My first room (La Petite) sucked. It was cute enough but freezing, lacking outlets, and the bathroom was a complete afterthought.
Cut to…I moved to “La 2” today. King sized bed, plenty of outlets, stunning bathroom, excellent furniture, and a ton of space.
The people who work here are lovely. They don’t speak English but they’ve been really patient with me awkwardly butchering their beautiful language.
Highly recommend…if you can get avoid La Petite!
Anonymous traveller

Comment: 12 Jun 2025

Stayed in: Jun 2025

The property was wonderful and the location was placed perfectly.
Easy walking to food and shops.
Couple

Comment: 20 Aug 2024

Stayed in: Aug 2024

The manager is a rude person and humiliates her staff

Never visit this place it is very beautiful but the service is horrible the manager Carolina Reyes was very rude and when I tried to talk to her she humiliated and yelled at her employee the manager's service was terrible and the staff was treated badly.
Anonymous traveller

Comment: 10 Aug 2023

Stayed in: Aug 2023

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Family traveller

Comment: 6 Aug 2023

Stayed in: Aug 2023

Not a noiseless hotel!

The hotel is pretty but that’s it! If you don’t sleep then this is the hotel for you!
The rooms are all on the first floor and share the space with the reception, restaurant and bar. We had the room right next to the reception, that room is directly to the street so the noise from the street is a given, but not only that, first night the receptionist was LOL right outside of our room after 11 pm so add that to the street noise, next morning I was awaken by 5 screaming children plus their parents because they where there to have breakfast at 7:30 am and they went to reception first to ask questions right outside my door! So if you don’t sleep and don’t need to rest or you are a heavy sleeper then yes this is the perfect place for you. If not then look elsewhere.

Excellent location

4.9

Av. 16 de Septiembre No. 22 Centro, S.Cristobal deL Casas, 29200, Mexico|0.26 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Pets

Pets not allowed

Extra beds

Please contact the hotel for details about adding extra beds.

Sereno Hotel: FAQs

Sereno Hotel is 0.3 km away from S.Cristobal deL Casas city centre.
Sereno Hotel is in S.Cristobal deL Casas, Mexico and is 0.3 km away from S.Cristobal deL Casas city centre.
At Sereno Hotel you can check in from 15:00, and you'll need to check out before 12:00.
No, there isn't any parking available at Sereno Hotel. If you're looking for a hotel with space to park, simply filter by properties which have 'Parking' under 'Amenities' in the search results.
We don’t have any information about restaurants at Sereno Hotel, please check with them when booking.