Occidental Cozumel - All Inclusive
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Occidental Cozumel - All Inclusive
Occidental Cozumel - All Inclusive
Situated right on the beach in Cozumel, Occidental Cozumel All Inclusive offers sea views, 3 outdoor pools, a hot tub and gym. The spacious, air-conditioned rooms offer a private balcony and satellite TV.
Reviews from 
Other
Comment: 3 Sep 2026
Stayed in: Aug 2026
Wonderful Location
Occidental Cozumel is a beautiful hotel. The all inclusiveness made everything so easy. The surroundings are gorgeous. The staff are very friendly and welcoming. We had a great trip and will be back. Highly recommend!!
Hotel response
Comment: 4 Sep 2026
Dear Vicki,
It was a pleasure to receive this great review.
We are delighted that you found our hotel beautiful and that the all-inclusive programme made your stay so effortless. It is wonderful to know the gorgeous surroundings left such a lasting impression.
Your appreciation for our warm and welcoming team is truly valued, and we are so pleased your trip was a great one.
We look forward to welcoming you back for a memorable stay in the future.
Kind regards,
Aeleen Martin, Guest Experience Manager
It was a pleasure to receive this great review.
We are delighted that you found our hotel beautiful and that the all-inclusive programme made your stay so effortless. It is wonderful to know the gorgeous surroundings left such a lasting impression.
Your appreciation for our warm and welcoming team is truly valued, and we are so pleased your trip was a great one.
We look forward to welcoming you back for a memorable stay in the future.
Kind regards,
Aeleen Martin, Guest Experience Manager
Couple
Comment: 18 Aug 2026
Stayed in: Aug 2026
Did not meet expectations
**Overview**
We visited the Occidental Cozumel (August 10–14) to celebrate our 25th anniversary, having honeymooned on the island. We previously stayed at their Occidental Xcaret property and expected similar high standards, but this resort fell completely short. While they provided a nice anniversary dessert, the wine included with our concierge-level room was never delivered.
**The Verdict:** We would gladly return to the Xcaret property, but we will absolutely not return to Occidental Cozumel.
**The Positives**
* **The Staff:** Overall pleasant and welcoming.
* **The Grounds:** Beautiful and well-maintained.
* **Housekeeping:** Did an amazing job keeping the rooms clean.
* **The Spa:** Pricey, but our couples massage was one of the best we’ve ever had at a resort.
**The Mixed / In-Between**
* **The Beach:** The water was crystal clear on our first day—the best we've seen in the Caribbean. However, a storm then brought in a large amount of sargassum seaweed. The resort made no attempt to clean it up for two days. This left the main pool as the only place to swim, since the adults-only pool was closed so they could remove a tree.
* **Dining & Reservations:** Since we only stayed 4 nights, we were limited to 2 specialty restaurants. The Italian and Mexican restaurants were good. However, we were denied a reservation for the seafood restaurant because it was supposedly "closed," yet we saw people dining there that day.
* **The Buffet:** Very basic, offered little day-to-day variety, and the food was just average.
**The Negatives (Needs Work)**
* **Misleading Amenities:** The website advertises "4 swimming pools" and "exclusive options for adults." In reality, the pools consist of: 1 main pool, 1 kids' club pool, 1 royalty-level pool, and 1 adults-only pool (which, as mentioned, was closed for tree removal almost our entire stay). The only "exclusive" adult activities were an adult nightclub and banning kids from water volleyball.
* **Lackluster Entertainment:** Daytime activities were highly repetitive (water/beach volleyball, water aerobics), with a basic bartending lesson added later. Nighttime entertainment was incredibly minimal (a guitar duet, karaoke, mariachi) until they finally put on a real show on Friday night.
* **Poor Room Maintenance:** The rooms are nicely furnished, but repairs are sloppy. A broken dresser drawer was "fixed" by screwing a stick to the front as a handle. Furthermore, loose paint was never scraped before the A/C registers were painted, resulting in paint chips constantly blowing onto our belongings.
* **Loud A/C:** It cooled the room well, but it was so loud it sounded like a high-volume white noise machine.
* **Plumbing Issues:** Like much of Mexico, you cannot flush toilet paper here, which is often not the case at high-end resorts. The toilet struggled to flush a single square of paper. Worse, there was zero signage explaining this rule, and it took 3 or 4 trips to the front desk before staff casually mentioned that paper needed to go in the trash can.
We visited the Occidental Cozumel (August 10–14) to celebrate our 25th anniversary, having honeymooned on the island. We previously stayed at their Occidental Xcaret property and expected similar high standards, but this resort fell completely short. While they provided a nice anniversary dessert, the wine included with our concierge-level room was never delivered.
**The Verdict:** We would gladly return to the Xcaret property, but we will absolutely not return to Occidental Cozumel.
**The Positives**
* **The Staff:** Overall pleasant and welcoming.
* **The Grounds:** Beautiful and well-maintained.
* **Housekeeping:** Did an amazing job keeping the rooms clean.
* **The Spa:** Pricey, but our couples massage was one of the best we’ve ever had at a resort.
**The Mixed / In-Between**
* **The Beach:** The water was crystal clear on our first day—the best we've seen in the Caribbean. However, a storm then brought in a large amount of sargassum seaweed. The resort made no attempt to clean it up for two days. This left the main pool as the only place to swim, since the adults-only pool was closed so they could remove a tree.
* **Dining & Reservations:** Since we only stayed 4 nights, we were limited to 2 specialty restaurants. The Italian and Mexican restaurants were good. However, we were denied a reservation for the seafood restaurant because it was supposedly "closed," yet we saw people dining there that day.
* **The Buffet:** Very basic, offered little day-to-day variety, and the food was just average.
**The Negatives (Needs Work)**
* **Misleading Amenities:** The website advertises "4 swimming pools" and "exclusive options for adults." In reality, the pools consist of: 1 main pool, 1 kids' club pool, 1 royalty-level pool, and 1 adults-only pool (which, as mentioned, was closed for tree removal almost our entire stay). The only "exclusive" adult activities were an adult nightclub and banning kids from water volleyball.
* **Lackluster Entertainment:** Daytime activities were highly repetitive (water/beach volleyball, water aerobics), with a basic bartending lesson added later. Nighttime entertainment was incredibly minimal (a guitar duet, karaoke, mariachi) until they finally put on a real show on Friday night.
* **Poor Room Maintenance:** The rooms are nicely furnished, but repairs are sloppy. A broken dresser drawer was "fixed" by screwing a stick to the front as a handle. Furthermore, loose paint was never scraped before the A/C registers were painted, resulting in paint chips constantly blowing onto our belongings.
* **Loud A/C:** It cooled the room well, but it was so loud it sounded like a high-volume white noise machine.
* **Plumbing Issues:** Like much of Mexico, you cannot flush toilet paper here, which is often not the case at high-end resorts. The toilet struggled to flush a single square of paper. Worse, there was zero signage explaining this rule, and it took 3 or 4 trips to the front desk before staff casually mentioned that paper needed to go in the trash can.
Hotel response
Comment: 21 Aug 2026
Dear Guest,
Your comments are important to us; thank you for sharing.
It is wonderful that you found the team welcoming and appreciated the attentive housekeeping during your stay. We are glad you also enjoyed the relaxing atmosphere of our spa.
However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We take your feedback seriously regarding recreational options, dining variety, room upkeep and in-room amenities. Your insights about service consistency and facilities are invaluable and will be considered carefully.
Nonetheless, it is pleasing to learn you found beauty in our natural surroundings. Our gardens and unique setting in Cozumel remain at the heart of our hotel’s character.
We hope to be able welcome you back on a future visit.
Kind regards,
Aeleen Martin, Guest Experience Manager
Your comments are important to us; thank you for sharing.
It is wonderful that you found the team welcoming and appreciated the attentive housekeeping during your stay. We are glad you also enjoyed the relaxing atmosphere of our spa.
However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We take your feedback seriously regarding recreational options, dining variety, room upkeep and in-room amenities. Your insights about service consistency and facilities are invaluable and will be considered carefully.
Nonetheless, it is pleasing to learn you found beauty in our natural surroundings. Our gardens and unique setting in Cozumel remain at the heart of our hotel’s character.
We hope to be able welcome you back on a future visit.
Kind regards,
Aeleen Martin, Guest Experience Manager
Group traveller
Comment: 27 Aug 2026
Stayed in: Aug 2026
Very good hotel, I recommend it.
Very delicious food, incredible and clean rooms, the entertainment girls were very pleasant, the beach uffff super incredible, everything is great.
Hotel response
Comment: 28 Aug 2026
Estimada Chela,
Muchas gracias por la reseña sobre su positiva estancia en nuestras instalaciones.
Nos alegra que haya disfrutado de la comida, la comodidad de su habitación y la energía de nuestro equipo de animación en este hotel en Cozumel.
La playa que tanto le gustó es uno de los tesoros naturales que hacen de este rincón de la isla de Cozumel un destino tan especial.
Esperamos tener una nueva oportunidad de recibirle y seguir ofreciéndole nuevas experiencias.
Atentamente,
Aeleen Martin, Guest Experience Manager
Muchas gracias por la reseña sobre su positiva estancia en nuestras instalaciones.
Nos alegra que haya disfrutado de la comida, la comodidad de su habitación y la energía de nuestro equipo de animación en este hotel en Cozumel.
La playa que tanto le gustó es uno de los tesoros naturales que hacen de este rincón de la isla de Cozumel un destino tan especial.
Esperamos tener una nueva oportunidad de recibirle y seguir ofreciéndole nuevas experiencias.
Atentamente,
Aeleen Martin, Guest Experience Manager
Other
Comment: 19 Aug 2026
Stayed in: Aug 2026
Disappointed
The hotel is beautiful, the location is great and the rooms are fantastic. The bad part was the food, they need to improved, no 24 hr food, no bars open and food quality really bad. Something that I was furious about was the male staff at the restaurants asking for tips, they were rude, I also have to mention that female staff were very kind.
The humidity and heat are very strong ; it’s unbearable to have breakfast sweating because they don’t have A/C in the restaurant or in the common areas.
The humidity and heat are very strong ; it’s unbearable to have breakfast sweating because they don’t have A/C in the restaurant or in the common areas.
Hotel response
Comment: 20 Aug 2026
Dear Guest,
Thank you very much for your review.
We are pleased you found the property, setting and accommodation to your liking.
That said, we regret that some aspects of our amenities and guest service did not match your expectations. Your feedback on the overall environment, food services, and staff interactions is important and helps us focus on creating a positive guest experience. We are grateful for your mention of the welcoming female team members, and it is good to know that your room offered the comfort and cleanliness you desired.
Even so, your kind words on the location reinforce what makes Occidental Cozumel a preferred hotel in Cozumel Mexico.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
Aeleen Martin, Guest Experience Manager
Thank you very much for your review.
We are pleased you found the property, setting and accommodation to your liking.
That said, we regret that some aspects of our amenities and guest service did not match your expectations. Your feedback on the overall environment, food services, and staff interactions is important and helps us focus on creating a positive guest experience. We are grateful for your mention of the welcoming female team members, and it is good to know that your room offered the comfort and cleanliness you desired.
Even so, your kind words on the location reinforce what makes Occidental Cozumel a preferred hotel in Cozumel Mexico.
We hope that you will allow us the opportunity of providing you with an improved stay in future.
Best regards,
Aeleen Martin, Guest Experience Manager
Family traveller
Comment: 14 Aug 2026
Stayed in: Aug 2026
Pro dive review
Our trip here was phenomenal. I am mainly writing this review for pro dive to give our dive master Louisa a great review. She was friendly very observant of everybody diving with her. You can tell she truly enjoys what she does on a everyday basis.
Hotel response
Comment: 17 Aug 2026
Dear Dylan,
Please accept our sincere thanks for this kind feedback.
We are happy you had an outstanding experience at our hotel and that our Pro Dive staff, particularly Louisa, contributed to a rewarding and enjoyable dive trip.
Knowing our team’s enthusiasm made a difference for you truly encourages us.
We look forward to seeing you again in the future.
Best regards,
Aeleen Martin, Guest Experience Manager
Please accept our sincere thanks for this kind feedback.
We are happy you had an outstanding experience at our hotel and that our Pro Dive staff, particularly Louisa, contributed to a rewarding and enjoyable dive trip.
Knowing our team’s enthusiasm made a difference for you truly encourages us.
We look forward to seeing you again in the future.
Best regards,
Aeleen Martin, Guest Experience Manager
Very good location
Km 16.6 Carretera Sur, El Cedral San Francisco, Palancar, Cozumel, 77600, Mexico|15.49 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Occidental Cozumel - All Inclusive: FAQs
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