Bahía Príncipe Explore Akumal
+ 120
Find the best hotel in Tulum for your dates, by price or preference
Compare deals for Bahía Príncipe Explore Akumal across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 13:00 |
Amenities
Parking
Airport shuttle
Pool
Fitness centre
Spa
Front desk 24 hour
More about Bahía Príncipe Explore Akumal
Bahía Príncipe Explore Akumal
Located in Akumal, Bahía Príncipe Explore Akumal is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Akumal Beach and Soliman Bay. Traveling with kids? Consider Xel-Há Park and Akumal Ecological Center. Catch some rays on Bahía Príncipe Explore Akumal's private beach, pamper yourself at the full-service spa, or spend the day at a casino. Bahía Príncipe Explore Akumal offers 630 accommodations. An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Reviews from 
Couple
Comment: 25 Jul 2026
Amazing anniversary holiday
This was our 4th visit, the last being in 2018 for a wedding which was amazing. We booked this trip for our 20th anniversary, booked a swim up room which was amazing, used room service some days which was great and used the snack bar several times. All great but during our stay the main buffet was closed at night which wasn’t brilliant but I managed to book plenty of à la cartes which were all good especially Katok steak house, steaks were beautiful!
This May was the quietest I’ve ever seen this resort since our last trips in 2015, 2016 & 2018, not sure if this is just a sign of the times or if it was due to renovations.
When the buffet reopened it was only half open but it was ok, we didn’t starve!
I’ve always loved the wildlife here and there was still plenty :-) the weather was amazing but it’s a shame to see our favourite part of the beach was unusable due to all the seaweed. The main beach was perfect tho and we stayed by the swing bar most days.
We will return in a few years, maybe in high season when all facilities are hopefully available. Coming from the UK it’s a lot of money and we would have preferred the buffet being fully open and not being tied to à la carte bookings. We will definitely have a swim up again but will be keeping a close eye on reviews to see if any more changes are made that could put us off spending so much money for a lot less Akumal perks
This May was the quietest I’ve ever seen this resort since our last trips in 2015, 2016 & 2018, not sure if this is just a sign of the times or if it was due to renovations.
When the buffet reopened it was only half open but it was ok, we didn’t starve!
I’ve always loved the wildlife here and there was still plenty :-) the weather was amazing but it’s a shame to see our favourite part of the beach was unusable due to all the seaweed. The main beach was perfect tho and we stayed by the swing bar most days.
We will return in a few years, maybe in high season when all facilities are hopefully available. Coming from the UK it’s a lot of money and we would have preferred the buffet being fully open and not being tied to à la carte bookings. We will definitely have a swim up again but will be keeping a close eye on reviews to see if any more changes are made that could put us off spending so much money for a lot less Akumal perks
Hotel response
Comment: 25 Jul 2026
Dear guest,
Thank you very much for your wonderful feedback!
Thank you very much for returning to celebrate such a special occasion with us, and for taking the time to share such a detailed review.
It is wonderful to know that you enjoyed your swim-up room, room service, snack bar, à la carte dining, and especially the beautiful steaks at Katok Steak House.
We truly appreciate your continued loyalty over the years and are delighted to hear that you have enjoyed many memorable stays with us since 2015. We are also glad that you were able to enjoy our beautiful surroundings, the wildlife, the wonderful weather, and the main beach during your visit.
At the same time, we sincerely apologize for the inconvenience caused by the temporary closure and partial operation of the main buffet during your stay. We fully understand your comments regarding the importance of having all facilities available, especially when celebrating such a meaningful occasion and making a significant investment in your holiday. We also regret that the seaweed affected your enjoyment of your favorite area of the beach.
Your feedback is very valuable to us, and we will certainly take your comments into consideration as we continue working to improve our guests' experiences. We truly hope to have the pleasure of welcoming you and your loved ones back in the future, hopefully during a time when all our facilities are fully available, so we can provide you with the exceptional experience you deserve.
Thank you once again for your loyalty and for sharing your experience with us.
We look forward to welcoming you back again very soon!
Happy days!
Yanzel V,
Guest Relations Department.
Thank you very much for your wonderful feedback!
Thank you very much for returning to celebrate such a special occasion with us, and for taking the time to share such a detailed review.
It is wonderful to know that you enjoyed your swim-up room, room service, snack bar, à la carte dining, and especially the beautiful steaks at Katok Steak House.
We truly appreciate your continued loyalty over the years and are delighted to hear that you have enjoyed many memorable stays with us since 2015. We are also glad that you were able to enjoy our beautiful surroundings, the wildlife, the wonderful weather, and the main beach during your visit.
At the same time, we sincerely apologize for the inconvenience caused by the temporary closure and partial operation of the main buffet during your stay. We fully understand your comments regarding the importance of having all facilities available, especially when celebrating such a meaningful occasion and making a significant investment in your holiday. We also regret that the seaweed affected your enjoyment of your favorite area of the beach.
Your feedback is very valuable to us, and we will certainly take your comments into consideration as we continue working to improve our guests' experiences. We truly hope to have the pleasure of welcoming you and your loved ones back in the future, hopefully during a time when all our facilities are fully available, so we can provide you with the exceptional experience you deserve.
Thank you once again for your loyalty and for sharing your experience with us.
We look forward to welcoming you back again very soon!
Happy days!
Yanzel V,
Guest Relations Department.
Group traveller
Comment: 4 Jun 2026
Awesome entertainment staff
Everything was wonderful! We plan on going back next year. Ricardo, Mariana, Karla, Ramon, Alex, Milton, and Memo are awesome entertainment staff, every activity was engaging and fun! The food was incredible and there was so many choices at the buffets.
Hotel response
Comment: 4 Jun 2026
Dear Sharon,
Thank you very much for your wonderful review.
We are delighted to know that you had such an enjoyable stay and that every aspect of your vacation met your expectations. It is especially rewarding to learn that you appreciated the enthusiasm and dedication of our entertainment team, whose goal is to create engaging and memorable experiences for guests of all ages.
We are also pleased that you enjoyed the wide variety of activities offered throughout your stay, as well as the quality and selection available at our buffet restaurants. Our culinary and entertainment teams work hard to ensure that every guest finds something to enjoy, and your kind recognition means a great deal to us.
Thank you for choosing our resort and for sharing your experience. We are honored to know that you are already planning a return visit next year, and we look forward to welcoming you back for another exceptional vacation.
Happy days!
Raquel P.
Guest Relations Department
Thank you very much for your wonderful review.
We are delighted to know that you had such an enjoyable stay and that every aspect of your vacation met your expectations. It is especially rewarding to learn that you appreciated the enthusiasm and dedication of our entertainment team, whose goal is to create engaging and memorable experiences for guests of all ages.
We are also pleased that you enjoyed the wide variety of activities offered throughout your stay, as well as the quality and selection available at our buffet restaurants. Our culinary and entertainment teams work hard to ensure that every guest finds something to enjoy, and your kind recognition means a great deal to us.
Thank you for choosing our resort and for sharing your experience. We are honored to know that you are already planning a return visit next year, and we look forward to welcoming you back for another exceptional vacation.
Happy days!
Raquel P.
Guest Relations Department
Family traveller
Comment: 6 Aug 2026
Family vacay
Isabelle had the best time at the Kids Club! A huge thank you to Eduardo, Val, and Maribel for taking such wonderful care of her. They were incredibly kind, patient, caring, and fun. They made Isabelle feel safe, happy, and excited to come back every day. It was clear how much they genuinely care about the children, and that gave us so much peace of mind. Thank you for making our family vacation so special and for creating such beautiful memories for Isabelle. We truly appreciate everything you did! ❤️
Hotel response
Comment: 7 Aug 2026
Dear Guest,
Thank you very much for sharing your wonderful experience with us.
We are delighted to hear that Isabelle had the best time at the Kids Club. It is heartwarming to know our team made your family feel safe, happy, and excited every day, providing you with peace of mind.
We truly appreciate your kind words and are honored to have contributed to making your family vacation so special with beautiful memories.
We look forward to welcoming you and your family again soon.
Kind Regards,
Alejandra G.L.
Guest Relations Department
Thank you very much for sharing your wonderful experience with us.
We are delighted to hear that Isabelle had the best time at the Kids Club. It is heartwarming to know our team made your family feel safe, happy, and excited every day, providing you with peace of mind.
We truly appreciate your kind words and are honored to have contributed to making your family vacation so special with beautiful memories.
We look forward to welcoming you and your family again soon.
Kind Regards,
Alejandra G.L.
Guest Relations Department
Family traveller
Comment: 2 Aug 2026
Will be finding another resort
This will be our final trip staying at Bahia Akumal. This was our 6th time staying at the resort and the change in ownership is very noticeable. Our prior trips to this resort were amazing. This trip was full of disappointment. We arrived after check in time only to be told that one our rooms was not ready with an attitude from the front desk. We were given our wrist bands (key) and were told we could put all of our stuff in one room and come back in a few hours to get the ok to get in to our other room. We made our way over to the adult only pool only to find it completely empty which has never happened before in the past it was always full. Only one staff member at the bar, no music just boring atmosphere. We were there during the time when the hotel decided the restaurants would allow walk ups. We headed over to one and were told they were full, plenty of open tables and there was a long waitlist. We found out later that to get a table we needed to be at a restaurant by 6 pm to add our name to the list. We ended up at the buffet and were shocked to see most of the dishes empty and not all the food stations open and cooking. This was the same situation for breakfast and lunch. If you sat on the adult only side of the buffet good luck finding anyone to help get drinks or service. Most people we talked to there complained of the same service the staff was no where to be found. The food at the buffet was a huge disappointment. We noticed that the buffet normally open by the adult only pool was never open and the snack bar had limited hours. We noticed one employee working the swing bar by the large pool area definitely needed two or three. This hotel use to offer great options for food any time of the day. We opted to find food a few times off the resort. We heard from many of the staff that a lot of employees have quit and the ones still there see how bad the hotel is since Hyatt took over ownership. We were told the hotel was at only a 25% capacity very obvious. We have been there at different times of the year and never seen it so empty during a July trip. Hyatt needs to re-evaluate the changes made to the hotel before they run it into the ground. Tourism is down in the area and to see the number of stores/businesses that have closed in the Tulum area is disappointing. A frequent comment made by other guests is the hospitality has gone down especially when dealing with the front desk. We considered eating the cost and going to another resort by the end of our second day at the resort. We decided to stick it out and see if it got any better by the end of our trip. We were all looking forward to this trip and left feeling disappointed.
Hotel response
Comment: 4 Aug 2026
Dear guest,
Thank you for taking the time to share such detailed feedback regarding your recent stay with us.
We truly appreciate your loyalty and the confidence you have shown in choosing Bahia Principe Explore Akumal for your previous visits.
First and foremost, we are sorry to learn that this visit did not provide you with the same level of satisfaction as your previous experiences. Your comments are especially valuable, as they help us identify opportunities to continue improving.
We regret the inconvenience experienced upon arrival regarding the room availability. While our teams always work to have accommodations ready as soon as possible, occasionally additional time may be required due to final inspections and preparation to ensure rooms meet our quality standards. We apologize if the communication received at that moment did not reflect the welcoming and attentive service we aim to provide.
Regarding the atmosphere and services around our pools, restaurants, and common areas, we would like to highlight that our resort continues to offer a wide variety of experiences, entertainment options, dining venues, and activities designed for our guests to enjoy throughout their stay. Our teams continuously evaluate guest preferences and demand in order to provide the best possible experience.
Concerning the gastronomic experience, we are sorry to hear that the buffet service did not meet your expectations. We would like to emphasize that our culinary teams work every day to offer a diverse selection of international and local dishes, with different stations, fresh preparations, and options to satisfy a variety of tastes.
We are also sorry to hear your perception regarding the friendliness and availability of some team members. Hospitality is at the heart of Bahia Principe Hotels & Resorts, and our colleagues are committed to providing warm, professional, and personalized service.
Your feedback has been shared with the relevant teams for review, as we remain committed to improving every aspect of our guests’ experience.
We sincerely hope to have the opportunity to welcome you again in the future, providing you with the exceptional holiday experience we strive to offer.
Warm regards,
Noelia E.
Guest Relations Department
Bahia Principe Hotels & Resorts Team
Thank you for taking the time to share such detailed feedback regarding your recent stay with us.
We truly appreciate your loyalty and the confidence you have shown in choosing Bahia Principe Explore Akumal for your previous visits.
First and foremost, we are sorry to learn that this visit did not provide you with the same level of satisfaction as your previous experiences. Your comments are especially valuable, as they help us identify opportunities to continue improving.
We regret the inconvenience experienced upon arrival regarding the room availability. While our teams always work to have accommodations ready as soon as possible, occasionally additional time may be required due to final inspections and preparation to ensure rooms meet our quality standards. We apologize if the communication received at that moment did not reflect the welcoming and attentive service we aim to provide.
Regarding the atmosphere and services around our pools, restaurants, and common areas, we would like to highlight that our resort continues to offer a wide variety of experiences, entertainment options, dining venues, and activities designed for our guests to enjoy throughout their stay. Our teams continuously evaluate guest preferences and demand in order to provide the best possible experience.
Concerning the gastronomic experience, we are sorry to hear that the buffet service did not meet your expectations. We would like to emphasize that our culinary teams work every day to offer a diverse selection of international and local dishes, with different stations, fresh preparations, and options to satisfy a variety of tastes.
We are also sorry to hear your perception regarding the friendliness and availability of some team members. Hospitality is at the heart of Bahia Principe Hotels & Resorts, and our colleagues are committed to providing warm, professional, and personalized service.
Your feedback has been shared with the relevant teams for review, as we remain committed to improving every aspect of our guests’ experience.
We sincerely hope to have the opportunity to welcome you again in the future, providing you with the exceptional holiday experience we strive to offer.
Warm regards,
Noelia E.
Guest Relations Department
Bahia Principe Hotels & Resorts Team
Family traveller
Comment: 27 Jul 2026
my favourite hotel EVER
hi, this is the best resort ever like ever.
I stayed here in may and went in a group of 6 (3 under 18 and 3 over 18). we has 3 swim up rooms and all 3 were beside each other. i genuinely had the time of my life. its seriously the best resort.
the food was so so good, we had a restaurant every night except for the first one (because the first one was an adults-only one). my personal favourite has to be the seafood and the dish is the seafood pasta (so goooood). when i went there wasn't a lot of mango at buffet but, there was other amazing foods such as mashed pumpkin delicious btw. the drinks were all delicious thanks to all the bartenders and at the cafe. at the cafe the pastries were sooooo good to.
by night, i was lowkey tired usually after long fun days but the entertainment; holy if it was amazing. I went to just one of the shows i believe and it was realllly good. i dont really remember which one it was but i'd recommend checking them all out because they put so much effort into putting the shows on so go support them. after the shows there were events like silent disco, live music, karaoke. those events i was a little more awake for and i did enjoy them (especially the silent disco) which i went to with my friends my age. at the silent disco there are music options and you can choose the one you wanna listen to by clicking buttons on the headphones. One music is usually latin, one is old like 80's or 2000's even and the other one is like newer so like 2020's maybe late 2010's. Good music!!
now the part that my experience always goes by is the entertainment team and i can't lie is was the absolute BEST here. there are so many fun daily activities like aquaerobics, bingo, crazy game, zumba, water volleyball, water polo, darts, literally everything you can imagine there is thanks to the entertainment team. my favourite people on the entertainment team were defo ramon, karla and mariana. seriously the sweetest!! they had such great energy (yes, i know it is their job to have energy but it seems like they fr enjoy doing their jobs which makes the setting/environment better and more positive.
since the time that i stayed there in may i have had MANYYY people ask me what my favourite resort i have stayed at is and i have recommended them this one because it truly is the best. will definitely have to come back next year (hopefully!!).
I stayed here in may and went in a group of 6 (3 under 18 and 3 over 18). we has 3 swim up rooms and all 3 were beside each other. i genuinely had the time of my life. its seriously the best resort.
the food was so so good, we had a restaurant every night except for the first one (because the first one was an adults-only one). my personal favourite has to be the seafood and the dish is the seafood pasta (so goooood). when i went there wasn't a lot of mango at buffet but, there was other amazing foods such as mashed pumpkin delicious btw. the drinks were all delicious thanks to all the bartenders and at the cafe. at the cafe the pastries were sooooo good to.
by night, i was lowkey tired usually after long fun days but the entertainment; holy if it was amazing. I went to just one of the shows i believe and it was realllly good. i dont really remember which one it was but i'd recommend checking them all out because they put so much effort into putting the shows on so go support them. after the shows there were events like silent disco, live music, karaoke. those events i was a little more awake for and i did enjoy them (especially the silent disco) which i went to with my friends my age. at the silent disco there are music options and you can choose the one you wanna listen to by clicking buttons on the headphones. One music is usually latin, one is old like 80's or 2000's even and the other one is like newer so like 2020's maybe late 2010's. Good music!!
now the part that my experience always goes by is the entertainment team and i can't lie is was the absolute BEST here. there are so many fun daily activities like aquaerobics, bingo, crazy game, zumba, water volleyball, water polo, darts, literally everything you can imagine there is thanks to the entertainment team. my favourite people on the entertainment team were defo ramon, karla and mariana. seriously the sweetest!! they had such great energy (yes, i know it is their job to have energy but it seems like they fr enjoy doing their jobs which makes the setting/environment better and more positive.
since the time that i stayed there in may i have had MANYYY people ask me what my favourite resort i have stayed at is and i have recommended them this one because it truly is the best. will definitely have to come back next year (hopefully!!).
Hotel response
Comment: 28 Jul 2026
Dear Laura,
Thank you so much for sharing such an enthusiastic and heartfelt review of your stay with us.
We are absolutely delighted to know that your vacation was so memorable and that you consider our resort your favorite. It is wonderful to hear that you enjoyed the comfort of your swim-up rooms, our diverse culinary offerings, the café, and the wide selection of beverages throughout your stay.
We are also thrilled that our evening entertainment and activities exceeded your expectations. Knowing that you enjoyed the shows, the Silent Disco, live music, karaoke, and the many daytime activities is incredibly rewarding. Creating fun and memorable experiences for guests of all ages is one of our greatest priorities.
Your recognition of our entertainment team is sincerely appreciated. We are pleased to know that their enthusiasm, professionalism, and dedication helped make your holiday so special. We will be sure to share your kind comments with the team as they are always encouraged by such positive feedback.
It means a great deal to us that you have recommended our resort to so many people and that you are already looking forward to returning. We truly appreciate your trust and cannot wait to welcome you back for another unforgettable vacation next year.
Happy days!
Raquel P.
Guest Relations Department
Thank you so much for sharing such an enthusiastic and heartfelt review of your stay with us.
We are absolutely delighted to know that your vacation was so memorable and that you consider our resort your favorite. It is wonderful to hear that you enjoyed the comfort of your swim-up rooms, our diverse culinary offerings, the café, and the wide selection of beverages throughout your stay.
We are also thrilled that our evening entertainment and activities exceeded your expectations. Knowing that you enjoyed the shows, the Silent Disco, live music, karaoke, and the many daytime activities is incredibly rewarding. Creating fun and memorable experiences for guests of all ages is one of our greatest priorities.
Your recognition of our entertainment team is sincerely appreciated. We are pleased to know that their enthusiasm, professionalism, and dedication helped make your holiday so special. We will be sure to share your kind comments with the team as they are always encouraged by such positive feedback.
It means a great deal to us that you have recommended our resort to so many people and that you are already looking forward to returning. We truly appreciate your trust and cannot wait to welcome you back for another unforgettable vacation next year.
Happy days!
Raquel P.
Guest Relations Department
Very good location
Carretera Chetumal - Cancun Km 250, Tulum, 77719, Mexico|21.31 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
13:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Bahía Príncipe Explore Akumal: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights to Tulum
Car hire in Tulum