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Hotelito Azul - A Michelin Key Winner

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Fast facts

Check in from:		15:00
Check out before:		12:00
Pets		Pets allowed with an extra charge

Amenities

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Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa

More about Hotelito Azul - A Michelin Key Winner

Hotelito Azul - A Michelin Key Winner

Located in Zona Hotelera, a neighborhood in Tulum, Hotelito Azul - A Michelin Key Winner is near the airport and on the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with horse riding and hiking/biking trails. At Hotelito Azul - A Michelin Key Winner, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the hotel's 2 restaurants. Hotelito Azul - A Michelin Key Winner offers 35 accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Hypo-allergenic bedding and hair dryers can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily. 2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a health club. The recreational activities listed below are available either on site or nearby; fees may apply.

Reviews from
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Mentioned by travellers
Couple

Comment: 13 Mar 2026

Stayed in: Mar 2026

Fantastic stay at Hotelito Azul with incredible rooftop views

We had a great time at Hotelito Azul! Communication on WhatsApp even before arriving was super convenient and made everything super easy. Thanks to digital check-in, once there it was a moment and zero stress, the maximum after the trip.
The view from the rooftop? That's crazy! It is the perfect place to unwind and enjoy the view. There is no free tea in the room, but there is room service (for a fee) which is a great alternative if you want to have a drink in total relaxation.
In general, a huge thank you to all the staff for the welcome. We had a really good time and can't wait to come back!

Hotel response

Comment: 14 Mar 2026

Thank you so much for sharing such a wonderful review of your stay at Hotelito Azul. We are truly delighted to know that you had a fantastic experience with us.
It is great to hear that our WhatsApp communication prior to arrival and the digital check-in process helped make your arrival smooth and stress-free. We designed this system specifically to make the experience as easy and comfortable as possible for our guests after their journey.
We are also very happy that you enjoyed the rooftop views. The rooftop is indeed one of the most special spots on the property, and it is wonderful to know you were able to relax there and take in the beautiful surroundings.
Thank you as well for your comment regarding the tea service. While complimentary tea is not currently available in the rooms, we are glad that our room service option provided a comfortable alternative for enjoying a drink while relaxing in your space.
Most importantly, your kind words about our team mean a lot to us. Providing warm and attentive hospitality is at the heart of what we do, and your recognition truly motivates the entire staff.
We sincerely appreciate your visit and look forward to welcoming you back to Hotelito Azul for another memorable stay in Tulum.
Warmest regards,
Hotelito Azul Management
Couple

Comment: 2 Jun 2026

Stayed in: Mar 2026

Disappointed, misleading photos, solar panels under installation since January 26 and no information about it.

Small pool covered with solar panels, thus in the shade. Large pool under construction with solar panels. If the hotel had indicated this, we would not have chosen this hotel. No possibility of negotiation to leave earlier despite all the photos taken. The room on the ground floor does not match the photos on their site. The garden view is actually a view of a shed. We were forced to keep the curtains closed because it is a passage area, and the noise... the generators are just next door.
It is the first time we have left a hotel before the end of our stay. No refund is possible. They only offered us other more expensive rooms, which would incur additional charges. They consider that the installation of solar panels (workers at the edge of the pool, no lounge chairs) does not qualify as construction work.
No commercial gesture. We went through hotel.com, and they also did not have any success despite all our photos.
Fortunately, the rest of our stay at another hotel was wonderful.
Couple

Comment: 28 May 2026

Stayed in: May 2026

Sad to Write This

I Hate to write this as we stayed at this same hotel 2 years ago and had an Amazing time, BUT ALOT has changed in two years and it felt a bit Misleading that they have not Updated their property photos! Like if I could request a refund in someway, I would but pretty sure since we are already back from our vaycay that would be pretty tough. The Main issue was the Pool and Rooftop. We booked this hotel know that even if the saragasso (ocean seaweed) was bad which it was VERY BAD, at least we weouñd have a beautiful rooftop with a pool and jacuzzi…. To our Surprise, they have TOTALLY COVERED Their Entire Rooftop and Pools with SOLAR PANELS! All of it. The design is Ungodly. We still swam one day but it truly felt like we were swimming in a garage parking lot. It’s so sad. I will add before and after pictures of this property. Our room and staff were nice but honestly, but felt like a skeleton crew as check in and checkout were all digital and 1 guy had 5 jobs on the property. The price for this property as it is should definitely be a lot lower. Especially during times when you can’t even use the beach.

Hotel response

Comment: 4 Jun 2026

Thank you for returning to Hotelito Azul and for sharing your feedback. We are sorry to hear that your recent experience did not meet the expectations set by your previous stay.
We understand your disappointment regarding the rooftop changes. The solar panel installations are part of our ongoing commitment to reducing our environmental impact and operating more sustainably. While our photos are intended to illustrate the overall experience and amenities of the property, we appreciate your feedback.
We recognize the impact that seasonal sargassum can have on beach conditions and understand your frustration. While this natural phenomenon is beyond our control, we strive to provide a comfortable and enjoyable stay through our facilities and service.
We are grateful for your kind words about our accommodations and team members, and we truly appreciate your feedback as it helps us continue improving.
Warm regards,
Couple

Comment: 28 Apr 2026

Stayed in: Apr 2026

Pool areas are off but staff is caring

Staff is awesome, friendly and caring. However, it’s like an airbnb service, self serve and all amenities are not available at all times like other hotels. Room is as pictured, however, both pools are not well painted and now both pool areas are covered with solar panels. This is very negative because the structure slope of panels are too low and the beach experience is lost, as your view from the pool are the blue solar panels. Another thing is, you cant sun bathe at or around the pool, and the pool’s water is always cool because all area is covered by the panels.

Hotel response

Comment: 29 Apr 2026

Dear Diana
Thank you for sharing your detailed feedback and for your kind words about our team. We are truly pleased to know our staff’s friendliness and care made a positive impression during your stay.
We would also like to clarify that Hotelito Azul operates with a digital front desk concept, designed to provide guests with flexibility, streamlined service, and personalized support through our digital team.
Regarding the solar panels, these are part of our long-term commitment to environmental responsibility and sustainable hospitality. As an eco-conscious property, we continuously invest in initiatives that help reduce our environmental footprint while contributing to cleaner energy use in Tulum. We understand that during this transition, certain visual aspects of some rooftop areas may differ from guest expectations, and we sincerely appreciate your understanding as we work toward a more sustainable future.
We also value your comments regarding the pool design, sun exposure, and overall rooftop experience, as guest feedback is essential in helping us evaluate and improve both comfort and aesthetics.
Thank you once again for recognizing our team’s dedication and for sharing your observations. We truly hope to have the opportunity to welcome you again and provide an even better experience.
Warm regards,
Anonymous traveller

Comment: 19 Apr 2026

Stayed in: Apr 2026

I was disappointed with what the hotel had to offer in terms of amenities. Everywhere outside the furniture was in poor condition, with uncomfortable seats, especially on the roof. Unfortunately, the beaches were covered in seaweed, though that is not anybody's fault. Due to the condition of the furniture, we didn't feel comfortable relaxing on the roof terrace, so we didn't swim on the property at all.
The furniture in the rooms themselves were in great condition, however.
The staff was lovely and communicative. The rooms were especially clean, thanks to Griselda.
The QR code entry system sometimes works and sometimes doesn't work. I'm not sure what the difference was. Most of the time we ended up using the key card they provided.

Excellent location

4.6

Carretera Tulum-Boca Paila, Km. 5.8, Tulum, 77780, Mexico|5.28 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Pets

Pets allowed with an extra charge

Extra beds

Please contact the hotel for details about adding extra beds.

Hotelito Azul - A Michelin Key Winner: FAQs

Hotelito Azul - A Michelin Key Winner is 5.3 km away from Tulum city centre.
Hotelito Azul - A Michelin Key Winner is in Tulum, Mexico and is 5.3 km away from Tulum city centre.
At Hotelito Azul - A Michelin Key Winner you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at Hotelito Azul - A Michelin Key Winner.
Yes, Hotelito Azul - A Michelin Key Winner does have a restaurant.