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Fast facts

Check in from:		14:00
Check out before:		12:00
Breakfast		Breakfast available
Pets		Pets not allowed
Children		Children are welcome at this hotel

More about Casa del Puerto

Casa del Puerto

The Casa del Puerto by Mij - Beachfront Hotel provides a great place for travelers to relax after a busy day. The Casa del Puerto by Mij - Beachfront Hotel is an ideal choice for travelers who want to take in the sights and sounds of Puerto Morelos. From the hotel, Cancún International Airport is approximately 24km away. Cancún International Airport is the closest option for those who prefer to fly, approximately 24km away. Seeing Puerto Morelos's sights from this hotel is easy with Now Sapphire Water Slides~, Ocean Coral & Turquesa - Show Time and Snorkeling Adventure all close by. When guests have some time on their hands they can make use of the onsite facilities.

Ratings and reviews

Cleanliness4.8
Location3.6
Service4.2
Rooms4.8
Value3.8
Sleep quality4.4

Traveller reviews

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Solo traveller

Comment: 19 Feb 2024

Stayed in: Aug 2023

I want to go back

Lovely hotel! Great staff and food is divine. The staff is very accommodating to needs and are great to speak to about where to go and helping with transfers and transportation. The food is also very good and well priced. I loved breakfast and it kept me full all day. I did also dinner sometimes and was also impressed with the freshness and quality. I can’t wait to visit again.
Couple

Comment: 5 Apr 2023

Stayed in: Mar 2023

Hotel needs work

This is our 3rd time staying here for a week long vacation. We loved this hotel at the beginning but each time we come its getting more run down. And I don’t think we’ll come back unless they makes some changes. It needs a lot of updating. And the room service is bad. We didn’t get our room cleaned for the first 3 days we were there, we had to ask them to come clean it. No towels when we arrived. We constantly had to ask for towels/toilet paper. They don’t bother cleaning the glass on the patios so you can’t see out them. The fridge was on the brink of dying. No coffee makers or glasses in the room. The patio around the pool is falling apart. The pool wasn’t cleaned often. The hotel has so much potential. Big ocean front rooms, nice little restaurant with good food, nice size pool right on the ocean, small & quiet. It’s a shame that it’s not being taken care of.

Hotel response

Comment: 11 April

Good morning,
Thank you for choosing our hotel during your visit to Puerto Morelos; we are glad that your stay with us was pleasant and we will continue working so that if you visit us again you will have a better impression.
Best regards from Hotel Casa del Puerto.
Couple

Comment: 19 Mar 2023

Stayed in: Mar 2023

Was great, now it's a dump

Recently I spent two nights there separated by a few days. I'd like to start by saying I've been to this hotel two or three other occasions the last time being a few years ago. I travel to Mexico at least twice a year and have done so for over 40 years. CDP has been my " airport " hotel for the last six years and I loved it. But things have changed radically. On my first stay of the week with four other couples here are some of the issues. The AC was not working in our room. We were told it was fixed but it wasn't. There was an oily substance on much of the floor ,probably bug spray. It was almost impossible to open and close the patio doors ( true in all rooms). The bathroom hardware is corroded and the mirror was pitted in one of our rooms. Our first night there were only two beach towels in room. No hand or regular towels. The shower floors are very smooth marble and there are no rubber mats. This is true in all the rooms AND it's been mentioned in previous reviews . Management promised to correct this situation in earlier responses to reviews and they have not. VERY dangerous. My friends rooms also had issues. In one the AC unit left a huge pool of water that got his belongings wet. Another room the drain in shower did not work. There was hand foam/soap in both dispensers in shower , no shampoo. One of the rooms did not have a refrigerator. The mirror was extremely pitted on our second stay and the bed did not have a blanket. The toilet didn't work. We used beach towels for blankets. The elevator has problems that need to be fixed. The pool has an underwater light that is hanging by one of the electrical cords. My friend pointed that out to me when I said I wanted to take a swim. No way! The restaurant has declined markedly since 3 years ago. There was no ice ,avocadoes and other items. My wife and I both ordered the mixed salads, mine with no cheese. Out came two plates of sliced tomatoes, one with chunks of cheese on each slice. I would like to say there was one employee named Romeo who tried to fix these issues and was a great help. It's obvious management has abandoned this property. I'm sad for myself and the employees.

Hotel response

Comment: 21 March

Good morning,
We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.
We will continue to work to improve in all aspects as there is always room for improvement.
We send you a warm greeting from Hotel Casa del Puerto by Mij.
Other

Comment: 23 Jul 2022

Stayed in: Jul 2022

R E L A X

Stayed here from 10 through 16 July 2022. We drove from Cancun without a GPS so finding this place was a challenge. Once we did, everything about this location was ideal. 14 rooms all facing the beach, beautifully refreshing, non-stop breeze engulfs the patio, spectacular sun and moon rise views over the water. The location is remote - which means quiet and private. Puerto Morelos is a great experience by itself but also offers easy access to some of the more traditional activities associated with travel to the Mayan Riviera.
The staff was courteous and helpful. The on-site restaurant provided a nice breakfast and offered reasonably priced, tasteful meals throughout the day. Seagrass was accumulating on shore along the entire beach and other than the large resorts, most beaches were not groomed. Once you got past that, the sandy bottomed gulf water was wonderfully refreshing.
Couple

Comment: 19 Feb 2023

Stayed in: Feb 2023

Beautiful and simple accommodations

We enjoyed a spacious and well-furnished room on the second floor, with amazing oceanfront views overlooking the attractive pool area and sun loungers.
The staff were friendly and welcoming, and both the included breakfast and our a la carte fresh fish dinner were delicious.
The location north of Puerto Morelos is convenient when arriving/departing from the Cancun airport, and is a short drive away from the town’s restaurants/shopping (or for purchasing a local SIM card).
As mentioned in other reviews, the hotel facilities are quite worn. The gravel road leading from the neighboring hotel to the property (lefthand arch of the three archways) is unmarked and bumpy, and best navigated in daylight. We used our rental car to get to town, as the walk along the access road did not seem appealing.

Hotel response

Comment: 6 March

Hi,
Thank you so much for taking the time to share your experience at Hotel Casa del Puerto by Mij with all the travelers. We are really glad to hear that you enjoyed your stay with us and appreciated our hotel.
If you have the chance to visit Puerto Morelos once again, we will be thrilled to welcome you once again at Hotel Casa del Puerto by Mij
Best regards,

Location

3.6

Sm 12 Mza 17 Lote 4-1, Xelha, 77580, Mexico|1.23 km from city centre

10 things to dowithin 1.57 km

4.65 km
0.25 km
4.28 km
4.19 km

Check in and check out

Check in from:

14:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

Western breakfast

Breakfast price

Please contact hotel for price information

Accepted payment methods
This hotel accepts the following payment methods:
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Casa del Puerto: FAQs

We don’t have any information about restaurants at Casa del Puerto, please check with them when booking.
At Casa del Puerto you can check in from 14:00, and you'll need to check out before 12:00.
No, there isn't any parking available at Casa del Puerto. If you're looking for a hotel with space to park, simply filter by properties which have 'Parking' under 'Amenities' in the search results.
Casa del Puerto is 1.2 km away from Xelha city centre.
Casa del Puerto is in Xelha, Mexico and is 1.2 km away from Xelha city centre.

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