Heritage Grand Perast
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Heritage Grand Perast
Heritage Grand Perast
Boasting a seafront location and featuring a spa and wellness centre with a hammam and a sauna, Heritage Grand Perast is housed in a 18th century palace in the UNESCO-listed town of Perast. Free WiFi access is available in all areas.
Reviews from 
Solo traveller
Comment: 18 Jul 2026
Best reception team
I'm not usually the type of person who leaves reviews, even though I travel a lot. But this vacation inspired me to do so, I literally just made this account and I'm writing this from my plane back home. I had an amazing time at Heritage Grand Perast. The room was great, very clean and comfortable. Delicious food, kind staff. But I want to give a special shoutout to the reception team, particularly Sofija and Ognjen (I hope I am spelling their names right). They were so helpful and lovely to talk to, but even when they were not assisting me, it was a pleasure to watch them work. Always extremely professional and with smiles on their faces, even in the middle of the biggest rush and so many people demanding their attention. They will be a huge part of me deciding to come back here with friends, as this was a solo trip after a long time for me, that was made unique by their excellent service.
Couple
Comment: 12 Jun 2026
Stayed in: Jun 2026
This is definitely not 5 star luxury .
The Heritage Grand Perast describes itself as 5 star luxury and it couldn't be further from the truth. Warning - this is a very long review:-
Our issues started in January when we received an email from the hotel stating that it had left the Accor x Rixos Group; they requested immediate payment in full. OK - we could afford to pay but many people would not have been able to come up with that sum of money had they been expecting to save and pay in June. The compensation offered was an 18 Euro boat trip to the Lady of the Rocks island.
Ahead of our visit I requested a quote for a transfer from Dubrovnik; they quoted 495 EUR from the centre of Dubrovnik and 440 EUR back to the airport. They also stated that 2 different vehicles, one on each side of the border, would be required; we watched as another couple from the hotel used their service and struggled with their luggage as they walked through the border checkpoint. We booked through Connecto and were driven through the checkpoints, the same vehicle for both sides of the border; 141.99 EUR each way. That's 651 EUR cheaper than the hotel with nice sedans and excellent drivers.
We had booked a Premium Sea View Suite; we were given a room the size of an average Hilton room. I was informed they were limited in what they could offer because the hotel is in a Unesco Heritage site! (No idea what that has to do with it).
Normally, in a five star luxury hotel we would expect a welcome card/ fruit platter or similar on arrival; perhaps some info on the spa (even the location of it would have helped). No - nothing like that, not even a box of tissues.
My dressing gown was ripped; reported but not replaced during our 8 night stay.
They provide refillable toiletries in the basic (definitely not luxury) shower room. The shower gel was empty. A replacement was delivered and this sat on the floor of the shower for three days. Just as well that we take our own toiletries as we are aware of the potential hygiene concerns with refillable systems. The seal was hanging off the door frame and no effort was made to fix this. We had to request two light bulbs to be replaced. One of the wardrobe doors would not open fully - the hinge was broken.
I complained to management about the poor standard of housekeeping taking down a pillow which had blood stain on it. The sheet had blood stains as well (my Husband had a dental problem). Housekeeping had simply turned the pillow over and covered the sheet. The stained pillow was never replaces.
Basically, there is no daily linen change (as advertised on many package deal sites) and is set at every three days, regardless of the state of the bedding. Another guest told me that they had been there for 5 nights and had not had their linen changed. We complained that our room had not been serviced on 2 separate occasions; they came eventually at 4pm on the first occasion and at 6.25 pm after multiple calls on the second occasion (basically in place of the turndown service)
In eight nights, the floor was not vacuumed, the surfaces in the room not wiped, dirty glasses were left to pile up on the side. Turndown service occurs at 6pm when most people are trying to get ready to go out for the evening.
Weddings took over the public space in the hotel and we were required to access our room vis a narrow alley filled with overflowing refuse bins, furniture and an electric vehicle on charge. There was a small gate available but the wedding stewards would not open it. One wedding, with twelve guests broke all of the town's rules with regard to music and general noise late into the night.
The Panoramic restaurant was not open for breakfast and only opened for limited fine dining tables from the 2nd of June. We booked this (twice) and had amazing dishes created by Chef Petar and his brigade.
Initially, breakfast was okay but nothing was labeled. There were menus offering cooked to order dishes but these were, quite literally, kept away from the guests. As the days wore on, the breakfast options increased and labels started to appear.
The sundeck is crammed with sunbeds but there are not enough; less than half had cushions. They repeatedly ran out of towels by 10am and the sunbed baggers were down there early to reserve the front row. According to the manager this was not allowed. I reported the fact that the steps into the sea were in a dangerous state but nothing was done to address the missing anti-slip treads and the green slime on the lower steps. We saw the sun deck manager once and the lifeguard was more intent on topping up his tan and rarely lifted his eyes from his mobile 'phone.
The only good things about this hotel are the amazing views, the overworked staff (that does not mean all of them) and Chef Petar. Management need to get out of their offices and open their eyes to what is going on in their hotel.
Our issues started in January when we received an email from the hotel stating that it had left the Accor x Rixos Group; they requested immediate payment in full. OK - we could afford to pay but many people would not have been able to come up with that sum of money had they been expecting to save and pay in June. The compensation offered was an 18 Euro boat trip to the Lady of the Rocks island.
Ahead of our visit I requested a quote for a transfer from Dubrovnik; they quoted 495 EUR from the centre of Dubrovnik and 440 EUR back to the airport. They also stated that 2 different vehicles, one on each side of the border, would be required; we watched as another couple from the hotel used their service and struggled with their luggage as they walked through the border checkpoint. We booked through Connecto and were driven through the checkpoints, the same vehicle for both sides of the border; 141.99 EUR each way. That's 651 EUR cheaper than the hotel with nice sedans and excellent drivers.
We had booked a Premium Sea View Suite; we were given a room the size of an average Hilton room. I was informed they were limited in what they could offer because the hotel is in a Unesco Heritage site! (No idea what that has to do with it).
Normally, in a five star luxury hotel we would expect a welcome card/ fruit platter or similar on arrival; perhaps some info on the spa (even the location of it would have helped). No - nothing like that, not even a box of tissues.
My dressing gown was ripped; reported but not replaced during our 8 night stay.
They provide refillable toiletries in the basic (definitely not luxury) shower room. The shower gel was empty. A replacement was delivered and this sat on the floor of the shower for three days. Just as well that we take our own toiletries as we are aware of the potential hygiene concerns with refillable systems. The seal was hanging off the door frame and no effort was made to fix this. We had to request two light bulbs to be replaced. One of the wardrobe doors would not open fully - the hinge was broken.
I complained to management about the poor standard of housekeeping taking down a pillow which had blood stain on it. The sheet had blood stains as well (my Husband had a dental problem). Housekeeping had simply turned the pillow over and covered the sheet. The stained pillow was never replaces.
Basically, there is no daily linen change (as advertised on many package deal sites) and is set at every three days, regardless of the state of the bedding. Another guest told me that they had been there for 5 nights and had not had their linen changed. We complained that our room had not been serviced on 2 separate occasions; they came eventually at 4pm on the first occasion and at 6.25 pm after multiple calls on the second occasion (basically in place of the turndown service)
In eight nights, the floor was not vacuumed, the surfaces in the room not wiped, dirty glasses were left to pile up on the side. Turndown service occurs at 6pm when most people are trying to get ready to go out for the evening.
Weddings took over the public space in the hotel and we were required to access our room vis a narrow alley filled with overflowing refuse bins, furniture and an electric vehicle on charge. There was a small gate available but the wedding stewards would not open it. One wedding, with twelve guests broke all of the town's rules with regard to music and general noise late into the night.
The Panoramic restaurant was not open for breakfast and only opened for limited fine dining tables from the 2nd of June. We booked this (twice) and had amazing dishes created by Chef Petar and his brigade.
Initially, breakfast was okay but nothing was labeled. There were menus offering cooked to order dishes but these were, quite literally, kept away from the guests. As the days wore on, the breakfast options increased and labels started to appear.
The sundeck is crammed with sunbeds but there are not enough; less than half had cushions. They repeatedly ran out of towels by 10am and the sunbed baggers were down there early to reserve the front row. According to the manager this was not allowed. I reported the fact that the steps into the sea were in a dangerous state but nothing was done to address the missing anti-slip treads and the green slime on the lower steps. We saw the sun deck manager once and the lifeguard was more intent on topping up his tan and rarely lifted his eyes from his mobile 'phone.
The only good things about this hotel are the amazing views, the overworked staff (that does not mean all of them) and Chef Petar. Management need to get out of their offices and open their eyes to what is going on in their hotel.
Solo traveller
Comment: 6 Apr 2026
Stayed in: Sep 2025
Luxury!
Perhaps the most luxurious establishment in Perast!
Group traveller
Comment: 21 Jul 2026
Disappointing Service Despite Good Food
Yiyecek ve içeceklerUnfortunately, this was a disappointing dining experience. The table next to us was served bread and olive oil before the meal, but our table never received it, and no explanation was given. On top of that, my gnocchi and soup were served at the same time, which made the service feel rushed and uncoordinated. In a restaurant of this standard, courses should be served in the proper order so guests can enjoy each dish as intended. The food itself had potential, but the lack of attention to service and consistency significantly affected the overall experience. I hope the restaurant improves these details, as they make a big difference to the customer experience.
Business traveller
Comment: 17 Jul 2026
Excellent hotel in a romantit Perast
Everything was perfect ! Staff wew warm and welcoming and done an extra mile to make our stay worthy of remember.
Excellent location
Marka Martinovica, S/N Perast, Kotor, Perast, 85336, Montenegro|0.25 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
1 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
Please contact hotel for price information
Breakfast times
07:30 - 11:30 from Monday to Sunday
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Please note that the full amount of the reservation must be paid in upon check-in. When booking more than 5 rooms, different policies and additional supplements may apply.
This hotel accepts the following payment methods:
Cash
Transfer from/to airport available. Cost: 100.00 EUR one way.
Heritage Grand Perast: FAQs
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